RICARIZA From Colombia, joined Apr 2005, 2323 posts, RR: 35 Posted (6 years 6 months 1 week 3 days 1 hour ago) and read 2345 times:
There are some different news that I would like to share:
Well, first there is the topic about the 787s for the renovation of the fleet, which there is a whole thread about it. (http://www.airliners.net/discussions/general_aviation/read.main/2254565/)
2nd. Avianca has started a program of excellence of service called ` Volar and servir' - (Flight and Serve). The objective is to reward the employees of the airline who offer an excellent aservice to the users - in the counters of the airport, the boarding rooms, VIP rooms and on board the airplanes.
They will give coupons to passengers in which they must write down the position and names of the person who took care of them well. Each coupon must be given by the customer to the employee who made an effort in his attention. The passengers who fill those coupons will participate in the drawing of miles to fly inside and outside Colombia. And the employees of Avianca who receive the greater number of recognitions will also obtain prizes. With simple but intelligent ideas like these, the culture of the service in our country can be improved.
3rd. There is a rumor that AV is exploring to open a direct flight to San Juan - Puerto Rico.. any news about this?
And 4th: the most recent figures from the Aerocivil (Colombian FAA) show that the domestic traffic in Colombian increased 3.6% in comparison with the same period in 2004 (this means 135,000 more pax).
For the International traffic, it increased 16% (this means 256,000 more pax).
During the month of June Avianca reached the highest level of participation in the domestic market with a 42.42% followed by AeroRepública with 24,88%; SAM with 11,48%; Satena with 8,45%; Aires with 8.36%; West Caribbean with 2,35%; and Airlines of Antioquia with 2.05%
If we add, Avianca and SAM (SAM is part of AV), AV will have 54% of the domestic traffic.
Legacy135 From Switzerland, joined May 2005, 1052 posts, RR: 34 Reply 1, posted (6 years 6 months 1 week 2 days 23 hours ago) and read 2295 times:
Those are news I really love to read. I could realize that in AV are working a real lot of people who are absolutely will to do the outmost for the client. Unfortunately there are also some of the kind of people who are just there, you nearly want to apologize disturbing them with a question.
Actions in quality improvements like you show us here will help in two aspects. It will help to localize all those who are just there, having the "do not disturb view" on, but it will also honor and motivate all those great people who really are proud to work for AV and do the best for their employer and it's clients. I am sure, this will create a lot of goodwill and AV may result as Colombias best ambassador.
Wimpycol From Netherlands, joined Aug 2001, 484 posts, RR: 7 Reply 2, posted (6 years 6 months 1 week 2 days 23 hours ago) and read 2286 times:
Hello RICARIZA:
Thanks for the info!
They will give coupons to passengers in which they must write down the position and names of the person who took care of them well. With simple but intelligent ideas like these, the culture of the service in our country can be improved.
Hmmmm...a first small step in the right direction. If they want to be the same like LAN or even better...... they still have a long way to walk on.
Regards
Willem Alberto
Colombia... can't wait to be there again!!!!!!!!!!
757MDE From Colombia, joined Sep 2004, 1666 posts, RR: 8 Reply 4, posted (6 years 6 months 1 week 2 days 23 hours ago) and read 2274 times:
The Puerto Rico flight has been made with AV and VX with bittersweet results, it might work but needs to be studied.
Right now the only Airline flying directly to Puerto Rico is Tampa Cargo.
West Caribbean is still having a hard time but it seems they got their maintenance problems solved as I've seen the clear blue MD flying above my house and also at gate at MDE. I heard a rumour that they'll keep only flying the MDs, Satena already took to San Andres - Providencia - San Andres route with a Let-410 that belongs to Searca but serves Satena
I gladly accept donations to pay for flight hours! This thing draws man...
RICARIZA From Colombia, joined Apr 2005, 2323 posts, RR: 35 Reply 5, posted (6 years 6 months 1 week 2 days 23 hours ago) and read 2271 times:
Quoting Legacy135 (Reply 1): Those are news I really love to read. I could realize that in AV are working a real lot of people who are absolutely will to do the outmost for the client.
Most definitely. I work with call centers and it is amazing how the performance and productivity improves when you have an incentive program running. You can expect 20% to 30% increases in some cases.
LACA773 From United States of America, joined Nov 2004, 3346 posts, RR: 1 Reply 7, posted (6 years 6 months 1 week 2 days 23 hours ago) and read 2265 times:
Any word if AV is studying the possibility of re-starting service to LAX, at least a few times a week??
Wimpycol From Netherlands, joined Aug 2001, 484 posts, RR: 7 Reply 12, posted (6 years 6 months 1 week 2 days 22 hours ago) and read 2192 times:
Quoting 757MDE (Reply 4):
West Caribbean is still having a hard time but it seems they got their maintenance problems solved as I've seen the clear blue MD flying above my house and also at gate at MDE. I heard a rumour that they'll keep only flying the MDs, Satena already took to San Andres - Providencia - San Andres route with a Let-410 that belongs to Searca but serves Satena
Hello 757MDE
I hope your right. I had a great flight last year with them BOG-MDE-BOG.
This year I only saw them flying 2 times.
On the 21th of June one MD-81 took of from Bogota. The second time was a big surprise for me and SOUTHAMERICA when we were at Rionegro on the 7th of July.....before my trip to BOG the latest MD-82 (HK-4374X all in the new WEST ARUBA colors) arrived, stayed about 30 minutes over there and then left..... to???? God knows where....
I was told that they were already history by now. I will try will try to upload my photos of the HK-4374X @ MDE ASAP!
757MDE From Colombia, joined Sep 2004, 1666 posts, RR: 8 Reply 15, posted (6 years 6 months 1 week 2 days 20 hours ago) and read 2136 times:
Quoting Wimpycol (Reply 12): Hello 757MDE
I hope your right. I had a great flight last year with them BOG-MDE-BOG.
This year I only saw them flying 2 times.
On the 21th of June one MD-81 took of from Bogota. The second time was a big surprise for me and SOUTHAMERICA when we were at Rionegro on the 7th of July.....before my trip to BOG the latest MD-82 (HK-4374X all in the new WEST ARUBA colors) arrived, stayed about 30 minutes over there and then left..... to???? God knows where....
I was told that they were already history by now. I will try will try to upload my photos of the HK-4374X @ MDE ASAP!
I also hope I'm right.
I think they're only operating Medell�n - Panam� - San Jos� (maybe San Andres, I forgot ?) and Medell�n - Bogot�.
It's a pity they have to be in this situation, but I always thought they were overexpanding.
I gladly accept donations to pay for flight hours! This thing draws man...
PRAirbus From Puerto Rico, joined Apr 2005, 896 posts, RR: 2 Reply 16, posted (6 years 6 months 1 week 2 days 19 hours ago) and read 2129 times:
I hope it's true AV returns to SJU (Puerto Rico) however not long ago they flew BOG-SJU-FRA B762 for a short period during the Alianza Summa launch. Back in the mid-70s and 80s, Avianca flew 747s to SJU enroute to MAD-CDG-FRA and back twice a week: northbound late at night and southbound to Colombia during early morning. They also flew 727-100s on Saturdays BOG-BAQ-SJU when AV left ACES took over for several years nonstop or via SDQ on 727s and at the end on A320s.
I would not be surprised if they return since SJU was on the list of US Top 100 airports in passenger growth. SJU is soon getting a new terminal (Terminal A) w/additional jetways; construction just started.
In order for AV to succeed on the SJU market they will need to provide frequencies and easy conxs to South America that is why COPA has been successful in Puerto Rico (with 1 or 2 daily flights) keep in mind COPA flies smaller jets (737s). SJU-BOG will not support a widebody much less daily. Do not forget Puerto Rico is widely served by US carriers that provide conxs everywhere and these airlines have quite a loyal customer base in Puerto Rico. It would be tough for AV to compete. During the past, the govt of PR has lured foreign carriers with incentives but without much success. Puerto Rico is widely served by US carriers but quite ignored by foreign airlines. Gone are the days when AF (727/737/747), BA (747/777/D10), LH (747/D10/340), BW (M80/D9S/L15), MX (727/D10/320), LR (727/320) served SJU. Now everything is mostly US carriers and a few foreign airlines plus charters.
757MDE From Colombia, joined Sep 2004, 1666 posts, RR: 8 Reply 18, posted (6 years 6 months 1 week 2 days 16 hours ago) and read 2057 times:
I think that most of SJU success would rely on O&D traffic and I don't know how much there is.
As PRAirbus said... there are enough connection options there, not saying that AV couldn't try this, but O&D is the key I think.
There also must be some cargo Avianca could take to maximize the route should it become a reality, Tampa Cargo flying there for a long time is a good sign of this.
I gladly accept donations to pay for flight hours! This thing draws man...
Avianca From Colombia, joined Jan 2005, 5511 posts, RR: 47 Reply 19, posted (6 years 6 months 1 week 2 days 7 hours ago) and read 2010 times:
Quoting 757MDE (Reply 18): There also must be some cargo Avianca could take to maximize the route should it become a reality, Tampa Cargo flying there for a long time is a good sign of this.
the problem is the equipment, if the serve bog-sju than I can only imagine with the MD´s... and this is the problem, as the MD has not such big cargoholds...+ there is some cargo market but not to high, (some pharmaceuticals etc) isnt Tampa serving the route only once a week?
well I am waiting that AV anounces the BOG-FRA relaunch, or better a BOG-MUC flight.... ( I hope soon)
MUC would be cool! Actually MUC became one of Europes best airports in connecting flights. It's fast, a very nice airport and has lots of connections. Best is we even have 3 daily flights from BRN to MUC, so connecting would be easy
RICARIZA From Colombia, joined Apr 2005, 2323 posts, RR: 35 Reply 21, posted (6 years 6 months 1 week 2 days 3 hours ago) and read 1960 times:
Quoting PRAirbus (Reply 16): hope it's true AV returns to SJU (Puerto Rico)
Well, Colombia is the fourth commercial partner of Puerto Rico in Latin America, after the Dominican Republic, Mexico and Brazil. That is more than US$800 million per year.
We export to Puerto Rico tons of plastics, paper, cereals, carton, clothes and textiles and ceramic tile and we import from the paradise island, machinery and pharmaceutical products mainly, so there is definitely an opportunity there.
Besides, apparently there is a great devotee population of the image of the Divine Boy (Jesus) which has a well known sanctuary in Bogota, so Puerto Rico presents an interesting potential for the religious tourism.
RCS763AV From Colombia, joined Jun 2004, 3927 posts, RR: 15 Reply 22, posted (6 years 6 months 1 week 2 days 1 hour ago) and read 1928 times:
Quoting LACA773 (Reply 7): Any word if AV is studying the possibility of re-starting service to LAX, at least a few times a week??
LACA773
They already applied for it. Its a matter of a new aircraft of medium size to arrive (a 757) so it can take over some 767-200ER routes to South America and release the 767 so it can go to LAX, the rumor is 3x weekly and daily in the high season.
Quoting RICARIZA (Reply 17): Man.. everybody is getting new terminals but BOG.. I can't wait to the Maestro Plan to be in practice already....
As we have aid like 100 times, it starts march 2006, dont be so impatient. We all want it now but its less than a year away.
Avianca From Colombia, joined Jan 2005, 5511 posts, RR: 47 Reply 23, posted (6 years 6 months 1 week 2 days 1 hour ago) and read 1925 times:
Quoting Legacy135 (Reply 20): MUC would be cool! Actually MUC became one of Europes best airports in connecting flights. It's fast, a very nice airport and has lots of connections. Best is we even have 3 daily flights from BRN to MUC, so connecting would be easy
to great better than heaven....and the colombian comunity in muc and the area isn´t to small + and mostly from upper class, so they could have the chance to fill up business class without big problem...
Avianca From Colombia, joined Jan 2005, 5511 posts, RR: 47 Reply 24, posted (6 years 6 months 1 week 2 days 1 hour ago) and read 1928 times:
Quoting Avianca (Reply 23): Quoting Legacy135 (Reply 20):
MUC would be cool! Actually MUC became one of Europes best airports in connecting flights. It's fast, a very nice airport and has lots of connections. Best is we even have 3 daily flights from BRN to MUC, so connecting would be easy
to great better than heaven....and the colombian comunity in muc and the area isn´t to small + and mostly from upper class, so they could have the chance to fill up business class without big problem...
regards
and I forgot, the airport muc is alway behind exotic airlines ... muc had in the future much more exotic airlines than avianca, AirMadagascar, TrekAir, BWIA, AirNamibia etc etc..
regards
Colombia es el Mundo Y el Mundo es Colombia
25 RICARIZA: I know, that's what I meant when I said: "I can't wait to the plan maestro to be in practice already"....
26 Wimpycol: Hmm I think you're right on this one. I was told that the only flights out of BOG these days are the ones in the early morning 7.30am to MDE. But alm
27 Wimpycol: By the way the last info on WEST that I got : Aeropaz received the license to fly the local air route San Andrés-Providencia. The license was granted
28 Avianca: wow just great....cool a DC3 again on regular passenger service.... not seen every day... how high are the fares?
29 Legacy135: Are you sure, they will run a DC-3 on scheduled service? Do you have any link or idea where it can be booked? I will run to San Andres to get a seat
30 Avianca: in colombias aviation is all possible... in colombia are still many dc-3 operating but of course more on outback flights like from villavicencio... c
31 Wimpycol: Yes this is great! If only I would be in Colombia some 2 weeks more....take my bags to San Andres and have a flight on that DC-3. But please don't fo
32 Legacy135: Until yet all my experience in Colombia was a very pleasant one. I went without paranoia about crime and guerilla, but kept my eyes open and didn't t
33 Wimpycol: Well I'm not 100% sure of that. The best thing to figure it out is to make a call to WEST or the Aerocivil Colombiana and ask them. About the latest
34 Avianca: I would say to go with Aires from Bogotá or with the car, my parents did the trip with the car some month´s ago... (and one of them looks very euro
35 Wimpycol: Legacy135; It's easy to travel VVC by road (only 14.000 Col pesos) even AIRES have some flights from BOG but very expensive 240.000 col pesos for an
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From Colombia, joined Apr 2005, 2323 posts, 
From Switzerland, joined May 2005, 1052 posts, 
From Netherlands, joined Aug 2001, 484 posts, 
From Venezuela, joined Aug 2004, 2499 posts, 
From United States of America, joined Nov 2004, 3346 posts, 
From Sweden, joined Jan 2001, 30050 posts, 
From Puerto Rico, joined Apr 2005, 896 posts, 
We all want it now but its less than a year away.
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