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Air Madrid Passengers Riot At MAD  
User currently offlineFermarta From , joined Dec 1969, posts, RR:
Posted (9 years 4 months 2 weeks 1 day 15 hours ago) and read 9570 times:

Truth is, Air Madrid is having very hard days lately with their flights. After a flight to LIM last week was delayed for more than 24 hours, they have still not been able to recover from it and every day have a flight with a huge delay. At least, they are trying to do this without canceling any flight, but they are in the news every day and things just keep getting worse:

(In Spanish): http://www.elmundo.es/elmundo/2005/08/07/sociedad/1123416182.html

Passengers boarded the plane already with a huge delay and then were told that it was not ready to go because toilets were out of order. Some passengers refused to leave the plane and the police had to go there.

Air Madrid should lease an additional plane for a few days to get its flights on schedule again.

48 replies: All unread, showing first 25:
 
User currently offlineLegacy135 From Switzerland, joined May 2005, 1052 posts, RR: 26
Reply 1, posted (9 years 4 months 2 weeks 1 day 15 hours ago) and read 9502 times:

This sound like the beginning of the end to me......

User currently offlineIBERIA747 From Spain, joined Aug 2003, 1831 posts, RR: 58
Reply 2, posted (9 years 4 months 2 weeks 1 day 15 hours ago) and read 9486 times:

Quoting Legacy135 (Reply 1):
This sound like the beginning of the end to me......

Nah not yet. This has been a typical thing with Air Madrid since they started operations and they're still around...and don't know how, but they are still around and their flights are sold out.



¡¡VIVA ESPAÑA!!
User currently offlineAvianca From Venezuela, joined Jan 2005, 5934 posts, RR: 40
Reply 3, posted (9 years 4 months 2 weeks 1 day 14 hours ago) and read 9387 times:

Quoting IBERIA747 (Reply 2):
Nah not yet. This has been a typical thing with Air Madrid since they started operations and they're still around...and don't know how, but they are still around and their flights are sold out.

it sounds not to good for them...why to passengers still book NM to bog and lim when there are other cheap alternatives in place A7 for example or often iberia and avianca too...



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 4 months 2 weeks 1 day 13 hours ago) and read 9274 times:

Quoting Avianca (Reply 3):
why to passengers still book NM to bog and lim when there are other cheap

NM =Mount Cook Airlines [New Zealand] ?


User currently offlineAvianca From Venezuela, joined Jan 2005, 5934 posts, RR: 40
Reply 5, posted (9 years 4 months 2 weeks 1 day 13 hours ago) and read 9263 times:

Quoting TACAA320 (Reply 4):
NM =Mount Cook Airlines [New Zealand] ?

AirMadird has the 2-Letter Code NM, maybe Mount Cook the same or its a airliners.net foult.



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineDakota From Netherlands, joined Feb 2000, 148 posts, RR: 0
Reply 6, posted (9 years 4 months 2 weeks 1 day 12 hours ago) and read 9134 times:

Hmmm this is very bad publicity for them. I was thinking about flying with them to South America, but this sounds very bad. No way I will book a ticket with them. In a way I do not feel really comfortable to fly a low cost carrier transatlantic...

User currently offlineRCS763AV From Colombia, joined Jun 2004, 4396 posts, RR: 12
Reply 7, posted (9 years 4 months 2 weeks 1 day 12 hours ago) and read 9113 times:

NM is BAD. Those A330s are a can of sardines, you have to buy the most expensive food ever, i mean, a 25 euro crap sandwich, that what some Cayos a la Madrileña cost in Pajares Salinas!. If you want to fly cheap, fly Air Plus Comet which is cheaper, but always on schedule, nice seats and free food. Also, its a 747-200.

User currently offlineAvianca From Venezuela, joined Jan 2005, 5934 posts, RR: 40
Reply 8, posted (9 years 4 months 2 weeks 1 day 12 hours ago) and read 9079 times:

Quoting RCS763AV (Reply 7):
If you want to fly cheap, fly Air Plus Comet which is cheaper, but always on schedule, nice seats and free food. Also, its a 747-200.



Quoting Avianca (Reply 3):
why to passengers still book NM to bog and lim when there are other cheap alternatives in place A7 for example or often iberia and avianca too...

yes as mentioned before....

my wife used AirPlus (A7) 2 month ago, and the service + food was very good + the free bagage is 40kgs the double as with other carriers (I think NM has 30kgs).

regards



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineSOUTHAMERICA From Colombia, joined Dec 2003, 2497 posts, RR: 10
Reply 9, posted (9 years 4 months 2 weeks 1 day 11 hours ago) and read 8962 times:

AirMadrid had an awful start in Colombia, and it was widely disseminated to the point of building a bad image...

...No wonder why this past high-season, when IB and AV registered very satisfactory occupation to MAD, AirMadrid's planes were going less than half-full out of Colombia.



SOUTHAMERICA


User currently offlineSkyone From Mexico, joined Feb 2001, 438 posts, RR: 0
Reply 10, posted (9 years 4 months 2 weeks 1 day 11 hours ago) and read 8956 times:

Hey! Do any of you guys know if NM had any trouble in its inaugural flight to TLC? I just booked a friend of mine TLC-MAD-TLC in September. She saved around $500 USD when I booked her with NM instead of AM or IB.
Anyone knows about the loads of NM to TLC?


User currently offlineAirplane From Ecuador, joined Sep 2004, 259 posts, RR: 0
Reply 11, posted (9 years 4 months 2 weeks 1 day 11 hours ago) and read 8902 times:

Bad reputation kills an airline, and even worst if they don't have any thing to offer, such as service, baggage allowance, and food.

SOUTHAMERICA,
groundhog here, I haven't seen you around in ages,

SLDS

JP



The sky´s the limit
User currently offlineSwisswings From Switzerland, joined Feb 2005, 60 posts, RR: 1
Reply 12, posted (9 years 4 months 2 weeks 1 day 11 hours ago) and read 8889 times:

Guys, give Air Madrid a break. It is still a rather new company and fighting with several problems. The alternatives to Latin (South America) are not too exciting either, whether low cost (Santa Barbara Airlines) or regular (Iberia, Avianca). Maybe Lan Ecuador and Air Plus Comet (old planes) are better, I have no experience with them. But, people want to pay little for transportation and expect first class service all along. This doesn't work. If you want to fly cheap, you may have to live with some problems. Otherwise, take a first class company (there are not too many either to Latin America) and pay a fortune. Bon voyage!

User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Reply 13, posted (9 years 4 months 2 weeks 1 day 11 hours ago) and read 8847 times:

Quoting Swisswings (Reply 12):
, whether low cost (Santa Barbara Airlines)

Santa Barbara is not Low Cost...maybe "low fare"

Quoting Swisswings (Reply 12):
Air Plus Comet (old planes)

Santa Barbaras planes are even older !

Quoting Swisswings (Reply 12):
Guys, give Air Madrid a break.

Yes, please ! Setting up an airline these days is not easy. Especially against the stron competition of Iberia.


User currently offlineSwisswings From Switzerland, joined Feb 2005, 60 posts, RR: 1
Reply 14, posted (9 years 4 months 2 weeks 1 day 11 hours ago) and read 8831 times:

Chiguire: You may be right that Santa Barbara is low fare (that's the only thing I can see when looking at their fares) but I cannot judge their cost structure. Still, their cost strucutre may be well below IB, even Air Madrid or eventually AV.
When speaking about old planes, I was comparing AirPlusComet with AV, not Santa Barbara. Yes, Santa Barbara has very old planes indeed...Sorry for the lack of clarity.


User currently offlineSkyone From Mexico, joined Feb 2001, 438 posts, RR: 0
Reply 15, posted (9 years 4 months 2 weeks 1 day 11 hours ago) and read 8832 times:

Quoting Swisswings (Reply 12):
Guys, give Air Madrid a break. It is still a rather new company and fighting with several problems. The alternatives to Latin (South America) are not too exciting either, whether low cost (Santa Barbara Airlines) or regular (Iberia, Avianca). Maybe Lan Ecuador and Air Plus Comet (old planes) are better, I have no experience with them. But, people want to pay little for transportation and expect first class service all along. This doesn't work. If you want to fly cheap, you may have to live with some problems. Otherwise, take a first class company (there are not too many either to Latin America) and pay a fortune. Bon voyage!

I totaly agree. All people in my company are pricesensitive. They want to fly for less money (when the company is not paying for their trips). My friend gave me her credit card when I told her she was saving $500 USD against the other airlines nonstop to Europe. She´s never been to Europe and wants too for her first time. But she doesn´t want to spend a lot of money. So I am booking her EasyJet to Paris from Madrid, then RyanAir to Rome from Paris and then Air Comet to Madrid from Rome and back to Mexico with Air Madrid. She is amazed about the cost of all her flights. So, Air Madrid is a good alternative for people that want to fly for less money and don´t care if they get a meal for free.


User currently offlineSOUTHAMERICA From Colombia, joined Dec 2003, 2497 posts, RR: 10
Reply 16, posted (9 years 4 months 2 weeks 1 day 10 hours ago) and read 8792 times:

Quoting Airplane (Reply 11):
groundhog here, I haven't seen you around in ages

Studying a lot and taking time to enjoy the city now that we're on fair. But I've still been around lately in other threads.

Quoting Swisswings (Reply 12):
But, people want to pay little for transportation and expect first class service all along.

That's true, but also many people pay cheap fares and expect at least to be on time and no more. In that sense, AirMadrid has no excuses; they may be new, but I have the feeling that they've also tried to hug a very big idea having very short arms, and that's called irresponsibility.

They don't deserve to be given a break, because they've been extremely irresposible and I can speak for many situations they've had here in Colombia.




SOUTHAMERICA


User currently offlineSwisswings From Switzerland, joined Feb 2005, 60 posts, RR: 1
Reply 17, posted (9 years 4 months 2 weeks 1 day 10 hours ago) and read 8753 times:

Southamerica: People may expect on-time performance, whether flying low-fare or on an expensive ticket. That is understandable, but reality often looks different. On-time performance in today's world is, as you may know, a problem in the airline industry across the world. If you call an airline that has on-time performance problems irresponsible, I cannot agree with your assessment. There are other items that are more important (safety, for example) and not respecting these may be irresponsible. In your logic, you unfortunately have to add some of the airlines of your own country (e.g. Avianca) to your list of irresponsible carriers. Many others would have to be added too...e.g. Swiss International, to be fair.

User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 4 months 2 weeks 1 day 10 hours ago) and read 8744 times:

I'm not defending Air Madrid, but they fly from SJO to MAD for $500 in coach and $1,500 in Business. Their flights are crowed from here.

Quoting RCS763AV (Reply 7):
Those A330s are a can of sardines, you have to buy the most expensive food ever, i mean, a 25 euro crap sandwich, that what some Cayos a la Madrileña cost in Pajares Salinas!.

Yes. Is too expensive.


User currently offlineAvianca From Venezuela, joined Jan 2005, 5934 posts, RR: 40
Reply 19, posted (9 years 4 months 2 weeks 1 day 10 hours ago) and read 8738 times:

Quoting SOUTHAMERICA (Reply 16):
They don't deserve to be given a break, because they've been extremely irresposible and I can speak for many situations they've had here in Colombia.

do you have any more information for me....sounds intresting.


I think the only way AirMadrid is intresting is when a one-way ticket is required and all others airlines have too high fares what often happened.


regards



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineSOUTHAMERICA From Colombia, joined Dec 2003, 2497 posts, RR: 10
Reply 20, posted (9 years 4 months 2 weeks 1 day 10 hours ago) and read 8717 times:

Quoting Swisswings (Reply 17):
On-time performance in today's world is, as you may know, a problem in the airline industry across the world.

It depends on how you look at on-time performance.

Avianca ans Swiss can make you wait for 2-3 hours, and, reportedly [at least AV] more than 90% of the times it's because of weather.

The slight difference with AirMadrid is that delays, as stated above, can easily last up to 24 ridiculous hours, and often include a de-tour around the country in order for you finally catch your flight; let's not forget how AirMadrid had to take many stranded passengers from Bogota to Cartagena several times because of "plane availability". See what I mean?



SOUTHAMERICA


User currently offlineLegacy135 From Switzerland, joined May 2005, 1052 posts, RR: 26
Reply 21, posted (9 years 4 months 2 weeks 1 day 10 hours ago) and read 8685 times:

Quoting Avianca (Reply 19):
I think the only way AirMadrid is interesting is when a one-way ticket is required and all others airlines have too high fares what often happened.

This is true. AirMadird is only a cheap alternative for one way fares. In all other cases they are selling their tickets for plus/minus the same price as their competitors. I looked up quickly on the pages of the several airlines flying the MAD-BOG route, for a fictive flight departing around 30. 09. 2005 with 7 days stay in BOG. The tariffs are as follows:

LCC's

AirMadrid Economy € 499.-- Preferente € 1299.--
Air Plus Comet Economy € 495.82 Business € 1245.--

Full Service Airlines:

Avianca Economy € 509.-- Ejecutiva € 1295.--
Iberia Economy € 603.-- Business € 3723.--

All tariffs are based on the lowest available in the respective class, taxes not included.

It is very obvious, they sell all for about the same price, expect the IB C Class which seems to be a non discountable IATA fare.

My choice here is clear: Avianca, la Aerolinea del Continente Americano, offering the best deal in business class compared to the price and having lovely crews.


User currently offlineAvianca From Venezuela, joined Jan 2005, 5934 posts, RR: 40
Reply 22, posted (9 years 4 months 2 weeks 1 day 10 hours ago) and read 8679 times:

Quoting SOUTHAMERICA (Reply 20):
Avianca ans Swiss can make you wait for 2-3 hours, and, reportedly [at least AV] more than 90% of the times it's because of weather.

the years when AV had problems with delays are long gone ....

I can remember in the 90s when every AV flight was at least 5 hours delayed...

regards



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineAerokiwi From New Zealand, joined Jul 2000, 2745 posts, RR: 4
Reply 23, posted (9 years 4 months 2 weeks 1 day 5 hours ago) and read 7985 times:

Swisswings: Stop being such an apologist for what is obviously a poorly managed airline. 24 hour delays are inexcusable, no matter what the carrier.

Pax demands in these cases are by no means unreasonable.


User currently offlineRICARIZA From United States of America, joined Apr 2005, 2393 posts, RR: 26
Reply 24, posted (9 years 4 months 2 weeks 1 day 5 hours ago) and read 7842 times:

Quoting IBERIA747 (Reply 2):
and don't know how, but they are still around and their flights are sold out.

Sometimes because of their 30%-40% off rates against AVs or IBs..

Quoting Avianca (Reply 5):
AirMadird has the 2-Letter Code NM, maybe Mount Cook the same or its a airliners.net foult.

Apparently NM was used by Mount Cook but it is currently assigned to Air Madrid. Is Mount Cook out of business?

Quoting RCS763AV (Reply 7):
Pajares Salinas!.

A.K.A. Expensive restaurant in Bogota  Smile

Quoting Swisswings (Reply 12):
or regular (Iberia, Avianca).

Regular in terms of "usual" - "normal"? Or in terms of "Mediocre", please explain...

Quoting Swisswings (Reply 12):
(there are not too many either to Latin America)

Yeah* only all the airlines have Business class (..sighs..)

Quoting Swisswings (Reply 12):
whether low cost (Santa Barbara Airlines)

What??

Quoting Swisswings (Reply 17):
On-time performance in today's world is, as you may know, a problem in the airline industry across the world.

Yes, but that is one thing, another is lack of efficiency and organization...

Quoting Swisswings (Reply 17):
In your logic, you unfortunately have to add some of the airlines of your own country (e.g. Avianca) to your list of irresponsible carriers

Irresponsible? Are you talking about the AV before chapter 11th? Because AV is anything but irresponsible; I used to tell people that were going to use AV for the first time: "You might have a 1 hour delay, food might not be first class, but you can be sure that safety is not an issue". Nowadays even the short delays and food are improving.



I miss ACES, I am proud of AVIANCA & I am loyal to AMERICAN
25 SQ773 : May be some of you can help me with this...Doesn�t NM have an agreement with other IATA carriers whereas NM can endorse their tickets to other a
26 Flying Belgian : When booking at a company such as Air Madrid for such long-haul sectors, you should now you take a risk for 100€ of fare difference. Still, I'm quit
27 Fermarta : At least with Iberia, no, they don't. They codeshare with UX in the Ecuador flights. I don't know if the agreement includes endorsements only for the
28 IberiaN : Flights from Seville and Malaga to China sounds strange! Will it be two flights a month?
29 Post contains links RICARIZA : Today appear on a respected Colombian newspaper, this article about the riots: http://www.portafolio.com.co/port_se...B-NOTA_INTERIOR_PORTA-2177246.ht
30 Post contains links Legacy135 : Those delays seem to be pretty normal on Air Madrid. I found a comment on www.airlinequality.com Here it is Air Madrid - by Christine Caine 28 June 20
31 Swisswings : Southamerica (Reply 20): On-time performance means departing (arriving) the gate within I think 15 minutes of the scheduled departure time. In that re
32 Post contains images MAH4546 : Do they really charge 25 euros for a sandwhich?
33 SOUTHAMERICA : I believe we'll have to agree to disagree then, because I simply cannot understand how can somebody actually consider to give an airline "a break", w
34 Avianca : not really, but its expensive check airmadrid.com
35 Post contains images Alberchico : In their defense its a really good sandwich
36 Doona : Why do you say "riot"? Yesterday's International Herald Tribune said "Refused to leave the aircraft". "Riot" is a very long stretch... Could it be a
37 Legacy135 : I've just seen on their homepage, that on the A340 they obvioulsy offer a first class, called "Primera" and "Grande Class". They sell those tickets fo
38 Fermarta : I work at MAD Airport and what it is happening here these days with Air Madrid is a riot, i.e. a violent disturbance. The Herald Tribune is probably
39 RICARIZA : You are right, I misunderstood it. I just read your post again and it is clear to me that what you are actually saying is "There are other items that
40 2travel2know : A couple of days ago, there was a problem with Air Madrid passengers bound for SJO and PTY, the check-in counter personnel just stopped working and di
41 Swisswings : Ricariza: No hay problema.
42 Flyfirst : Any pictures of their C and F class seats ? Thanks
43 Post contains links and images Legacy135 : There is only little information on www.airmadrid.com about the seats. But as they got the A340 ex Air France, I could imagine that they left the inte
44 Post contains images Doona : Hehe, you got me there! Cheers Mats
45 LX23 : I had posted on some of these delays about a week ago. The 3 flights a week into SJO/PTY suffered something like 16, 12, and 5 hours' delay (the 12 an
46 Post contains links LatinAviation : According to their site it is 15 euro for a hot meal. See http://www.airmadrid.com/restaurante1.do
47 Ilgrancapo : No pictures but 2-2-2 configured seats in Business Class
48 Aisak : about the "riot", delays, cancelations and posible fines... EFE - News agency AENA ha decidido enviar a Aviación Civil toda la información que obra
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