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Oversold Flight Out Of London On 13-August  
User currently offlineMidnightMike From United States of America, joined Mar 2003, 2892 posts, RR: 14
Posted (9 years 1 month 1 week 4 days 22 hours ago) and read 4930 times:

A friend of mine works for United and told me that the flight that I am scheduled on out of LRH on 13-August is about 130% oversold and that they will be look for volunteers to be bumped.

I am thinking about taking the offer, if it is a good one as I do not have to be back to work till 15-August, so, I still have a day to play with.

Assuming I take the offer, will they give me an alternative flight right away, or do I have to wait? While waiting, would they give me access to the United 1st Class or Biz class lounge? If the wait is long, hotel room or food vouchers?

Anyway, just curious as to what to expect????


Thanks


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11 replies: All unread, jump to last
 
User currently offlineLGW From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 1 month 1 week 4 days 20 hours ago) and read 4828 times:

Mike,

When I flew LHR-SFO on UA it was oversold and I was offered £250 and to be put on the next available flight which in my case was the next day so was also offered hotac (hotel accommodation)

I guess it all depends how despirate UA are and when the next avilable flights are to your destination.

Having flown with UA I wish I had taken the £250 and rebooked onto VS or BA!!

Cheers

Ben Pritchard


User currently offlineEurofleetLHR From United Kingdom, joined Jun 2005, 101 posts, RR: 0
Reply 2, posted (9 years 1 month 1 week 4 days 20 hours ago) and read 4771 times:

All UA are obliged to offer is compensation (cash or travel voucher), a confirmed booking on the next flight, refreshment vouchers if applicable, and hotel accomodation if an overnight stay is required. Maybe a free 'phone call as well.
Depending on how oversold the flight is, they may re-book you straight away - though it is more likely that you will have to wait until the flight is closed out for check-in, and UA then know whether or not they need any volunteers to come off the flight. (That could result in a mad rush to the gate)
I would suggest that if you do volunteer, you still ask for a specific seat assignment so that you do not end up being allocated a middle seat minutes before the flight leaves ! (they can always allocate your seat to someone else if they need to at the end).
As for Lounge access. I would think that is pretty unlikely - though it may be worth asking a supervisor if this is possible (after all, it is YOU that is potentially helping THEM out !).
Also - how about politely asking them if they would consider upgrading you rather than paying out compensation - in my view this is a win-win situation; UA don't have to pay out any cash, and you get to travel in more comfort and not have to pay for it ! (The difference in fares between Y & Biz/First would be far more than the money they are likely to offer!).

Good luck - just turn on the charm a little bit - it could well work !


User currently offlineBBJII From United Kingdom, joined Jul 2005, 850 posts, RR: 4
Reply 3, posted (9 years 1 month 1 week 4 days 17 hours ago) and read 4606 times:

Before you go anyfurther, do a web search for the Montreal Convention 2004.

This convention was signed by ALL EU member states and applies to passengers on flight out of our within Europe.

Each airlines introduced it stages, but now it fully implemented across all IATA airlines europe wide.

Although UA are not an EU carrier, you flight starts within with EU, so the rules DO apply.

I understand that Voluntary Denied Boarding has very differnt rights to non-voluntary.

I think (not sure 100%) that as a volunteer you are entitled to minimun compensation, now more no less.

Non-voluntary will get you at least £300.00 for Long Haul. You will be entitled to 2 phone calls and a seat on the next flight (First or Club, whatever seat they have is yours). If your new arrival time is more than 4 hours later than your ticketed time, you are entitled to loads more.

Do a search and happy travelling.



Remember: The Bird Hit You, You Didn't Hit The Bird.....
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 4, posted (9 years 1 month 1 week 4 days 16 hours ago) and read 4529 times:

Go ahead, do it. Get the DNB and have a nice evening Big grin

If you have enough spare time, I would not miss getting money back.

http://www.dft.gov.uk/stellent/group...ts/pdf/dft_aviation_pdf_030483.pdf

check this link, it is the DNB Rules. Go to page 7 on this PDF file.

Hope it helps


User currently offlineSevenHeavy From United Kingdom, joined Mar 2004, 1156 posts, RR: 9
Reply 5, posted (9 years 1 month 1 week 4 days 16 hours ago) and read 4513 times:

Hi,


The EU compensation rulings for denied boarding are basically as follows:

Less than 4 Hours delay to departure: 400euros

More than 4 hours delay to departure: 600euros

In addition if an overnight stay is required you will be entitled to suitable accomodation, refreshments and a phone call (just like prison Wink).

If you volunteer to offload from the flight the package will be very similar except you will probably be offered travel vouchers in lieu of cash.

Airlines will get increasingly desparate as time goes on, and the compensation offered will inflate accordingly. I have seen many times passengers offered to come off their flight when they are actually seated on the aircraft!. In these instances it may depend on how brave you are - I have known people to be offered FIRST class (international, not domestic) and £1000 to go on a flight 4 hours later (where the same situation will invariably arise!). Of course if you wait too long and the offer becomes over subscibed you will kick yourself for missing out.

One last thing regarding this oversold flight. There are many things(which I won't bore you with) that will mean that the load will probably change between now and when you fly. If you can, try and get the latest load the night before you fly - inside information is your greatest weapon!.

Lastly, good luck.

Regards,

SevenHeavy



So long 701, it was nice knowing you.
User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 6, posted (9 years 1 month 1 week 4 days 16 hours ago) and read 4509 times:

BEar in mind the EU rules only apply to denied boarding. If you voluntary offload, you're not subject to them.

User currently offlineVenezuela747 From United States of America, joined Jan 2004, 1428 posts, RR: 5
Reply 7, posted (9 years 1 month 1 week 4 days 11 hours ago) and read 4295 times:

You should be entitled to hotel and food depending on how long you have to wait......as for Lounge acces it is worth asking.......Are you sre they will put you on the next flight in Buz/First, what if they just put you in regular economy?


ROLL TIDE!!!
User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 8, posted (9 years 1 month 1 week 2 days 7 hours ago) and read 4058 times:

midnight mike....if you are around let me know and I will check for you...tell me what flight you are booked on and I can take a look now.

VDB are different from us denying you, offer could be as low as £250 travel vouchers dependent on the flight, hotel will be provided etc dont bet your life on the biz lounges!


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 7
Reply 9, posted (9 years 1 month 1 week 2 days 1 hour ago) and read 3946 times:

Quoting MidnightMike (Thread starter):
Assuming I take the offer, will they give me an alternative flight right away, or do I have to wait? While waiting, would they give me access to the United 1st Class or Biz class lounge? If the wait is long, hotel room or food vouchers?

Most likely you'll be confirmed on the next AVAILABLE flight. Access to their lounges??? HA! Very unlikely! Food, phone calls and hotel rooms need to be negotiated when you agree to volunteer...but this is very unlikely as well.

Take the free ticket, stay an extra day and have some fun.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineMidnightMike From United States of America, joined Mar 2003, 2892 posts, RR: 14
Reply 10, posted (9 years 1 month 1 week 1 day 23 hours ago) and read 3892 times:

Quoting Jetdeltamsy (Reply 9):
Quoting MidnightMike (Thread starter):
Assuming I take the offer, will they give me an alternative flight right away, or do I have to wait? While waiting, would they give me access to the United 1st Class or Biz class lounge? If the wait is long, hotel room or food vouchers?

Most likely you'll be confirmed on the next AVAILABLE flight. Access to their lounges??? HA! Very unlikely! Food, phone calls and hotel rooms need to be negotiated when you agree to volunteer...but this is very unlikely as well.

Take the free ticket, stay an extra day and have some fun.

Hey Gents
Thanks for the information



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User currently offlineHotje From Netherlands, joined Jul 2004, 115 posts, RR: 0
Reply 11, posted (9 years 1 month 1 week 1 day 21 hours ago) and read 3789 times:

These rules are here just because some airlines were mistreating so many passengers just to get a tad extra revenue. If airlines were doing fair business and did not do all this overbooking these rules simply would not have existed.

I still notice that airlines, especially in Holland do not live up to this legislation and continue to mistreat passengers. I had to theaten to sew KLM just to get my reimbursement after being denied boarding. They tried to get out of it by searching for all sort of crap: I was denied for safety reasons, whatever that is and at some point I was even not physically able to fly. Duh...

There is still a lot to achieve in this field.


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