Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
SAS Booking Oddities  
User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 2
Posted (9 years 2 weeks 4 days 13 hours ago) and read 2143 times:

I will be going to London and Oslo for my spring break and just booked the ticket, no thanks to SAS. They have the most bizzarre booking process. Can anyone explain why it is the way it is...here is the lowdown:

I was looking at a IAD-LHR/STN-TRF-CPH-IAD itinerary

1. SAS's website cannot book or look-up multi-city legs anymore. Why?

2. I called SAS and they cannot book outbound direct flights from IAD to LHR on United despite it being a Star Alliance member. They said it was't possible due to a difference between website and call center rules. The agent also couldn't explain why Wideroe doesn't have this problem nor was he really aware of Wideroe's existence.

3. Wideroe's website (uses Apollo) on the other hand, easily found the itinerary outbound on United (UA 918) to LHR, and then back from TRF (Wideroe metal) to CPH and then IAD (on SAS metal). I will fly Ryanair from Stansted to TRF Torp/Sandefjord. Wideroe also was only charging $505 (once converted) including all tax for this whole journey. Why the heck couldn't SAS phone reservations simply have done this!?

4. As an aside, I was amazed to see that within 30 seconds, my itinerary was showing up on my profile on UAL's website. Also, no US travel site could book it electronically, all said I needed paper for the return leg. Not so with Wideroe. Usually I have to call to have flights not booked by United, but this one showed right up with the correct seats.

Can anyone shed some light on this? Or is just another crazy facet of aviation life...

2 replies: All unread, jump to last
 
User currently offlinePeppes1980 From Norway, joined Mar 2005, 22 posts, RR: 0
Reply 1, posted (9 years 2 weeks 4 days 12 hours ago) and read 2060 times:

Hello,

I have the same experience that you just had with the SAS website and their call center. They are nice to talk to, and they usually find some good prices if you only go roundtrip.

Wideroe is a airline own by SAS, so its strange that they have such a good online product. They also work as a online agent, I have manytimes booked flight with other carriers that are not in Star Alliance.

Hope you have a good time in Norway.

Nick


User currently offlineGoldenArgosy From United States of America, joined Jun 2005, 124 posts, RR: 0
Reply 2, posted (9 years 2 weeks 4 days 6 hours ago) and read 2021 times:

Glad to hear someone bring this up. I have tried on many different occasions to book flights through the SAS United States site and have never ever been able to:

A) Get the thing to work. (It usually just stops loading after a certain amount of time. The way you have to hit the "enter" arrow button after every single entry is maddening).

B) Gotten a price that wasn't laughably outrageous. (I can always get a better price simply by calling the SAS reservation number).

C) Gotten a true read on ALL the flights offered -- especially when connecting with a different carrier.

I keep hoping that they will change/upgrade their site, but they haven't for over 4 years. It's time they invest in making their process easier and pull from a deeper source of flights.

Does anyone know if the Star Alliance has control over making their members comply to a certain level of website standards?


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Does SAS Offer Wireless On All Long Haul? posted Fri Dec 1 2006 22:54:24 by Vio
Thai And SAS In New Strategic Partnership posted Wed Nov 29 2006 20:57:44 by Mortyman
Help With FR Booking posted Tue Nov 21 2006 03:25:20 by BMED
SAS - New European Routes posted Fri Nov 17 2006 23:51:36 by B742
Booking Same Day As Flying On FR Or EZY posted Tue Nov 14 2006 04:04:30 by Scouse
First With 'green Landings' SAS posted Thu Nov 9 2006 11:29:13 by Mortyman
Green Landings With SAS? posted Wed Nov 8 2006 22:54:42 by Alessandro
Question About Scandinavian Airlines (SAS) posted Wed Nov 8 2006 19:44:26 by A340600MAN
SAS Long Haul Expansion posted Sun Nov 5 2006 10:58:04 by Kevin777
New SAS Biz Class posted Thu Oct 26 2006 17:58:08 by HanginOut