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BA Still Without Catering Ex LHR?  
User currently offlineFraT From Germany, joined Sep 2003, 1106 posts, RR: 1
Posted (8 years 11 months 2 weeks 2 days 12 hours ago) and read 4660 times:

I heard from a German travel agent today that BA still sends out their flights from LHR without catering. And that will last until the end of the month. Would mean only water, tea and coffee but no food, other drinks and blankets.
Can anybody confirm?

65 replies: All unread, showing first 25:
 
User currently offlineFlybmi330 From United Kingdom, joined Oct 2004, 58 posts, RR: 0
Reply 1, posted (8 years 11 months 2 weeks 2 days 12 hours ago) and read 4643 times:

Quoting FraT (Thread starter):
Can anybody confirm?

Yup, go to ba.com and you can read all about it!


User currently offlineDavid L From United Kingdom, joined May 1999, 9523 posts, RR: 42
Reply 2, posted (8 years 11 months 2 weeks 2 days 12 hours ago) and read 4643 times:

They are offering "some catering" before departure at Heathrow, apparently. No idea how long it's going to last.

User currently offlineIADLHR From Italy, joined Apr 2005, 735 posts, RR: 0
Reply 3, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 4618 times:

Does anyone have a realistic idea when this matter might be resolved. My wife and I were getting ready to make reservations on BA for Christmas when the strike broke out. We have waited to see what developed. We will be traveliong with kids so we would like to see this resolved soon, before we make reservations on BA.

If need be, I would have no problem at all booking on UA from IAD-LHR-IAD no problem at all.

Are we talking days, weeks, or months before this is resolved. Also, if it is resolved, will it be a viable solution or will it just be scotched taped together to come undone at a later time.


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7081 posts, RR: 57
Reply 4, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 4608 times:

Quoting IADLHR (Reply 3):
My wife and I were getting ready to make reservations on BA for Christmas when the strike broke out

IAD, the way you discussed BA in an earlier post, I'm surprised you would even consider British Airways.



The world is really getting smaller these days
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 5, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 4607 times:

According to an email from BA this morning, yes they are still without full catering. Copy of email follows:

----------------------------------

As you are a valued customer to British Airways, I would like to provide you
with an update on the current problems we are experiencing with our onboard
catering, due to unofficial industrial action by our Heathrow catering supplier
Gate Gourmet.

Although British Airways services into and out of London Heathrow continue to
operate as normal, we have limited onboard catering. There will be some
catering provided at the airport prior to departure, however, we are continuing
to advise passengers, especially those with special dietary requirements, to
eat before arriving at the airport.

British Airways services to and from London Gatwick and UK regional services
that do not connect with London Heathrow have not been affected and are
operating as normal with a full catering service.

We apologise in advance for any inconvenience this situation may cause our
passengers and would like to assure you that we are doing all possible to
return to the high service standards you have come to expect from us.

For more information please visit http://ba.com

Yours sincerely,
-------------------


Geoff M.


User currently offlineBHXFAOTIPYYC From Portugal, joined Jun 2005, 1644 posts, RR: 0
Reply 6, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 4583 times:

Had a call yesterday from one of my First class pax about to board LHR SFO - BA had given him £40 worth of vouchers to go and buy food before the flight. He wasn't a happy camper.


Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 7, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 4554 times:

Didn't your First Class pax ask why his Travel Agent had not advised him of something which has been in the news and operation for over a week?

Was he not a happy camper because of that, or did his travel agent blame BA for the lack of food?



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 8, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4541 times:

The passenger has every right to complain/be unhappy regardless of what the agent said or didn’t say.

User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3701 posts, RR: 28
Reply 9, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4526 times:

Quoting BHXFAOTIPYYC (Reply 6):
Had a call yesterday from one of my First class pax about to board LHR SFO - BA had given him £40 worth of vouchers to go and buy food before the flight. He wasn't a happy camper.

What was he not happy about? To be honest the cuisine available at LHR means you can only buy so much Pret A Manger sandwiches!

Your passengers should have stuffed themselves in the First lounge beforehand....bacon baguettes, soup, salad etc etc. Presuming he/she had time, admittedly this doesn't make up for the First service by any stretch but better than sandwiches! Lounge food is not affected by the strike



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineCXA330300 From South Africa, joined May 2004, 1560 posts, RR: 2
Reply 10, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4511 times:

I have just flown SIN-LHR, and am scheduled to fly LHR-JFK. I can confirm that there is a drinks and snacks only service,in all classes.


The sky is the limit as long as you can stay there
User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 11, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4502 times:

As the situation has been around for over a week, do you not find it surprising that the assumption is that the pax failed to listen to any advice from anybody, his agent, and particularly BA, with regard to the caterer sacking its staff and therefore not providing food?

If the first class pax had been advised, he could have at least changed his flight to another carrier rather than complaining on departure. I would be pleased to receive £40 on check-in!

Did it not cross your mind that the Texas Cowboy owners of Gate Gourmet are solely to blame for their failure to provide provisions according to a signed contract?



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineAIR MALTA From Malta, joined Sep 2001, 2486 posts, RR: 1
Reply 12, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4500 times:

I am surprised that BA did not take any action or work around to assure a minimum service expecially to its first and club passengers because they are those who are going to feel the most the drop of quality onboar their BA flights. If I was holding a FIRST ticket to or from LHR I would request a full service or switch to another airline till this situation gets back to normal. BA is my favourite airline but I don't know till when are they going to wait and let the whole First and Bussiness passengers go away to other airlines. VS must be very happy with what is happening now to BA.

Is it that impossible to get catering from other stations like JNB from JNB and CPT flights. I mean they should have a catering center there for BA domestic flights within SA. That could provide some food for the daily JNB-LHR-JNB and CPT-LHR-CPT?

BA could also start requesting some food (a partial contract) from another catering company to supply some food to BA's first and club passengers?

Waiting for Gate Gourmet to strike a deal would prove unfortunately very costly to BA.



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 13, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4493 times:

Quoting AIR MALTA (Reply 12):
BA could also start requesting some food (a partial contract) from another catering company to supply some food to BA's first and club passengers?

I imagine that BA is taking the view that such a scheme is likely to be meet with unrest from its own employees.


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 14, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4491 times:

CXA330300

Thank you for confirming what has been the widely advised situation for over a week.



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineBHXFAOTIPYYC From Portugal, joined Jun 2005, 1644 posts, RR: 0
Reply 15, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4473 times:

The pax I was refering to was fully aware of the situation beforehand - but like many of our dear clients who sit in the front of the bus, they don't assume that these problems actually effect "them".... it can be every other flight out of LHR that day but why theirs... Yes, he can eat before hand, but he doesn't want to. He's paid EUR4500 for the ticket, and he wants a meal on board, not £40 vouchers to feed himself beforehand.


Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
User currently offlineDavid L From United Kingdom, joined May 1999, 9523 posts, RR: 42
Reply 16, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4459 times:

Quoting Fbgdavidson (Reply 9):
....bacon baguettes

Ooo... la-de-dah - we just have to make to with bacon butties!  Smile


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 17, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 4423 times:

The following picture shows about the size of just ONE uplift for a 747, when BA were supplying their own catering. With BA's fleet of 747s, 777, 767s, etc, just imagine the complexity of the operation worlwide on a daily basis. It is not only just food, it is all the ancilliary equipment that goes with it. The caption with the picture states over 28,000 catering items, most of which are custom made for the carrier, so difficult to actually change supplier at short notice.

Bringing in food from other stations also will not work effectively due to the fact that as Gate Gourmet are not carrying out their contract, there are none of theie catering vehicles being used on the longhaul ramps. If food were to be uplifted at say JNB, then any leftovers would not be cleared at LHR.


©Catering Excellence, British Airways



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 11 months 2 weeks 2 days 9 hours ago) and read 4403 times:

Quoting BHXFAOTIPYYC (Reply 15):
Yes, he can eat before hand, but he doesn't want to. He's paid EUR4500 for the ticket, and he wants a meal on board, not £40 vouchers to feed himself beforehand

And so would I if I'd paid that sort of money! Its almost worse than the strike that since the BA staff went back to work BA managers have failed to resolve the onboard catering problem one way or another - managers should do what they're paid to do and that's to find a fix to the problem, rather than prattling on in e-mails about how sorry they are.


User currently offlineLH423 From Canada, joined Jul 1999, 6501 posts, RR: 54
Reply 19, posted (8 years 11 months 2 weeks 2 days 9 hours ago) and read 4394 times:

Quoting AIR MALTA (Reply 12):
Is it that impossible to get catering from other stations like JNB from JNB and CPT flights. I mean they should have a catering center there for BA domestic flights within SA. That could provide some food for the daily JNB-LHR-JNB and CPT-LHR-CPT?

The problem is not the outstations. The problem is that when the plane arrives into London there is no GG staff to offload the used catering equipment. That's why BA can't offer catering on flights into LHR either, even though they have contracts with kitchens globally.

LH423



« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 20, posted (8 years 11 months 2 weeks 2 days 9 hours ago) and read 4391 times:

Quoting Skymonster (Reply 18):
And so would I if I'd paid that sort of money! Its almost worse than the strike that since the BA staff went back to work BA managers have failed to resolve the onboard catering problem one way or another

I don't see any other resolution in the shortterm. I'm sure BA are well aware that their own staff are likely to walk out or refuse to work on aircraft serviced by a 'strike breaking' concern.


User currently offlineAIR MALTA From Malta, joined Sep 2001, 2486 posts, RR: 1
Reply 21, posted (8 years 11 months 2 weeks 2 days 9 hours ago) and read 4365 times:

Quoting Zonky (Reply 20):
I'm sure BA are well aware that their own staff are likely to walk out or refuse to work on aircraft serviced by a 'strike breaking' concern.

I mean, what the hell are the staff thinking? If the situation says like it is now, it will be their turn loose their jobs. BA can not afford to stay without catering for a month. One week is already too much. If I was to book a flight now, I wouldn't choose BA. That's sad. And August is a month where the benefits soar. With this kind of action, BA figures won't be good. If the GG problem is not solved BA should think about a new caterer.



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 22, posted (8 years 11 months 2 weeks 2 days 9 hours ago) and read 4338 times:

Well if a solution is not expected I wonder what the long term solution would be...

I am still amazed that the company is not coming up with alternatives and only relying on GG to sort its problems.

It would be interesting to see how many people are booking away from BA due to this issue.

Luckily for BA, August is not a strong booking month ex UK. Having said that, other markets such ex USA may be suffering this a bit more due to its late booking patterns.


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 23, posted (8 years 11 months 2 weeks 2 days 9 hours ago) and read 4321 times:

Yes, it does make sense to get another caterer, but when you look at the size of BA's longhaul operation, there isn't much choice.

The fact that the catering unit (QCS) in question is located on a site of over 11 acres of prime LHR land must also reflect on the size of the situation, and where on LHR can you find another site of that size, let alone be mad enough to buy it and build a massive unit on top of it!

QCS only looks after the 'longhaul' (T4) flights. There is another Gate Gourmet catering unit (QCW) that supplies BA at T1 (not sure if it includes the T1 longhaul flights). Does anybody know if they are affected too?

[Edited 2005-08-18 17:15:21]


Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 24, posted (8 years 11 months 2 weeks 2 days 7 hours ago) and read 4248 times:

Quoting AIR MALTA (Reply 12):
Is it that impossible to get catering from other stations like JNB from JNB and CPT flights.

There is a recent trip report on a SIN-LHR flight where it was explained that there would be nobody at LHR to handle the removal of the inbound food and equipment, as LH423 suggested.

Geoff M.


25 Speedbird2155 : Which BA staff are likely to walk out?? Certainly not the Customer Service Agents who have daily been asking for a solution to be found. However, mos
26 Post contains images AIR MALTA : I hope so also
27 AceFreighter : BA are saying that they have cold food on all Longhaul flights as of now and will be re-introducing hot meals on Longhaul ex LHR from Mon 22Aug.
28 Monkeyboi : Yup ACE is right. On the BA staff intranet, say longhaul flights will offer hot meals from monday. In economy a choice of 2 hots or a deli bag option.
29 LTBEWR : First of all, it isn't uncommon that before I get on a long flight to eat before the flight either on the way to or at the airport. I have done so due
30 LACA773 : What other caterer's are there @ LHR? Only Gate Gourmet? This not only is a PR nightmare for BA but even worse shows how unprofessional Gate Gourmet i
31 Post contains images Carduelis : It is said around the airport that the current situation of GG dropping staff is party as a direct result of Virgin recently cancelling their catering
32 Post contains images Kanebear : BA aren't the only ones affected by this by any means. CX are advising that their LHR flights are offering half meals as they're having to cater for b
33 N1120A : Given that this is an obvious breach of contract on the part of Gate Gourmet, what is stopping BA from making arrangements with LSG or another caterer
34 Speedbird2155 : As has been pointed out by others, no other caterer at LHR could fill BA's requirements on such short notice. Even for limited catering for each flig
35 Geoffm : Coca-cola may well be able to provide supplies - but who loads and unloads the cans and other catering from the aircraft? GG do (did) that. I imagine
36 Post contains links Feroze : Most of British Airways' Heathrow passengers will get in-flight hot meals from Monday, the airline has said. http://news.bbc.co.uk/1/hi/business/41653
37 AIR MALTA : As I am a BA fan I booked a VIE-LHR-VIE flight departing on Sep 16. I hope BA will have normal catering on its shorthaul flights by then...
38 Suv : Excellent post. Loved the photo. I guess one just don't realize the amount of food and beverage items that are loaded onboard longhaul prior to depar
39 AirNZ : Quoting AirMalta (Reply 12) "BA could also start requesting some food (a partial contract) from another catering company to supply some food to BA's f
40 Suv :
41 Post contains images AIR MALTA : Well; I am talking like an anlyst would do it. We know that the premium passengers are those who generate profits so the focus on the reintroduction
42 Post contains images Revelation : Glad he was able to show his solidarity with the working man! I'm wondering who is delivering the deli boxes, bags and beverages to the plane? Manage
43 Daron4000 : I flew with BA in Club from LHR-ORD on August 18 and while the seat was nice, it wasn't a great flight at all. They gave us two deli bags equivalent t
44 Speedbird2155 : I find your comments interesting given that the vast majority of our First and Club passengers have not complained. Far from it, many of them have of
45 Semsem : Gate Gourmet will likely go out of business / caput. Big problem for BA as other caterers at Heathrow do not have capacity to serve BA. Virgin cancell
46 LH423 : I agree 100% While no one is ecstatic about the situation, most people realize this is not a situation that can be helped by BA. Even the walkout by
47 Post contains links Fbgdavidson : Well there is no doubt premium passengers, especially on BA are the bread and butter of the airline. Since many are on flexible tickets they can canc
48 United905 : As i see it this isnt ba fault.The way gg counducted itself was toataly underhanded.All in All its just money and ba are suffering beacause gg want a
49 Carduelis : On top of all this - David Siegel, a multi-millionaire, and Chairman of Gate Gourmet has p*****d off back to the States leaving discussions between GG
50 Ckfred : And remember, Gate Gourmet cut off Delta at ATL back in March, fearing that DL was about to go into Chapter 11. DL had to get a court order forcing Ga
51 AIR MALTA : I am a little upset but the comments of some First passengers. While they pay more money they can sometimes bear in minde that disruptions can occur.
52 Post contains images Fbgdavidson : And in the above situation if you'd paid 3000 Euros or more for your ticket and not received the increased level of service as promised when you boug
53 AIR MALTA : No but sometimes peolpe tend to exagerate a little bit... don't you think so, especially those with a lot of money?
54 Post contains images David L : There's a subtle difference between having a lot of money and spending a lot of money.
55 Kanebear : You obviously don't fly for business and/or live by tight schedules. Sometimes the catering on board is ALL I GET for 24-36 hours! Case in point, las
56 AIR MALTA : Yes you are right on this point... But would you make a drama when Champagne is not available??!!!
57 Fbgdavidson : While the point Kanebear makes is very valid, in my case I see it as a service I was expecting that wasn't delivered. My point would have been the sa
58 Trekster : Most of the people ringing Customer support at the moment are getting the address for Customer realtions to get refunds and compensation for having to
59 AIR MALTA : Me too, it is taking a long time this issue. I mean it is incredible how they manage to let down their one and only customer waiting till they resolv
60 Post contains images Trekster : Cheers Air Malta Most custoemrs can see BA are doing there upmost to make the flts better, but we cant get DEEP DOWN AND DIRTY as it were witht he tal
61 ACdreamliner : Ifi was you i'd go UA. much saffer with a nicer service. BA are having real problems over here. Stick to the North American airlines. They need all t
62 IADLHR : ACdreamliner I was just getting ready to make the reservations on UA. For some reason I looked at this thread again and saw your post. I had come to t
63 Trekster : Charming, the problem is not with BA directly, its out of BA'shands. Most of the passengers i have talked to understand this. It not going to be affe
64 AIR MALTA : And what about flights on 16th to 19th September???
65 Fbgdavidson : Yay! Looks like First and Club World catering is making something of a comeback '"Announcement of planned service improvements for long-haul catering.
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