Cessna172RG From United States of America, joined Aug 2000, 750 posts, RR: 0 Posted (10 years 3 months 1 week 4 days 21 hours ago) and read 2454 times:
As a few of you may know, I started working a few months ago at SeaTac. And, at SeaTac, we all know that Alaska hired Menzies to replace its laid off ground service agents.
Well, since they started working...
Alaska used to be number one for handling baggage in terms of not losing bags. Now they are number 15.
I have seen Menzies agents...
Burn a belt loader.
Drive aimlessly on the service roads, and often on THE WRONG SIDE of the road.
Race eachother in the tugs.
Service a 737 with potable water and go to lunch, leaving the hose attached with the water flowing out of the overflow vent for over 20 minutes, turning the ramp into a small lake.
They park tugs and other vehicles in front of other Horizon and Alaska vehicles, blocking them in, then act all pissed off when Horizon comes over to chew them out for not parking there. Like they own the airport...
I witnessed two Menzies agents in a tug do something spectacular. They took a single baggage cart and pulled the towbar around UNDERNEATH the cart and had the tongue come out of the side, hooked up with it, and towed it across the ramp. Because the wheels were at a 90 degree angle to their normal direction of travel, it was bouncing repeatedly and everyone on the ramp who were non Menzie workers watched in awe at the stupidity. It made such a racket that was sure to have been heard in the terminal.
HOW would you feel if you were a passenger about to board a plane that was being handles by these clowns and witnessed some of these things? Would you feel safe?
M404 From United States of America, joined Nov 2003, 2246 posts, RR: 4
Reply 1, posted (10 years 3 months 1 week 4 days 21 hours ago) and read 2421 times:
Yes it is a disgrace. And the really sad part is that I've seen mainline crews do everthing you've mentioned too. True, it takes new hires and replacement workers to do them sooner but it still happens.
Less sarcasm and more thought equal better understanding
Jjbiv From United States of America, joined Jan 2001, 1226 posts, RR: 5
Reply 3, posted (10 years 3 months 1 week 4 days 17 hours ago) and read 2292 times:
Did I ever tell you about the time we took a 22-style bag and hooked it up to the back of a tug? Those in-link-skate style wheels were no match for the bouncy ride behind our tug. Of course, it was all done in good humor and not to a pax's bag; I can only imagine how it looked from the terminal if anyone happened to catch a glimpse. Like was stated above, rampers everywhere engage in stupid tricks every day.
When I worked @ FL, we used to race DL drivers all the time (and lose most of the time because our GSE guys really had the motors restricted [but one of our guys would come to work with a screwdriver and adjust the governor and we'd have the fasted tug @ ATL again]), got to have some fun at times.
Quoting Cessna172RG (Thread starter): They park tugs and other vehicles in front of other Horizon and Alaska vehicles, blocking them in, then act all pissed off when Horizon comes over to chew them out for not parking there. Like they own the airport...
Delta does that all the time @ ATL. It doesn't matter what company you work for, they'll block you in. There are certain places on the ramp at each concourse where vendors can park, and there were mornings where DL would fill up those areas with carts and wonder why the concessionaires and vendors get so pissed at them.
Define burn. Do you mean burn as in it caught on fire, or burn as in they abused it so much that it stopped working?
From my own observations (having worked @ ATL for two airlines and for a vendor for one of the concessions companies), the rampers for most third party ground handlers here in the US just don't care. They make low wages, so they have no incentive to do a good job, nor do they feel the need to take care of the equipment. I've seen a tug for one of these companies sit on the side of one of the service roads for nearly two weeks before they finally came and got it. They have extremely high turnover rates; a guy who's been there two months may be the senior guy on the ramp.