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Air Mauritius, What To Expect?  
User currently offlineScandinavian From Sweden, joined Sep 2000, 267 posts, RR: 0
Posted (9 years 1 month 2 days 5 hours ago) and read 4462 times:

In November I am flying to Mauritius with Air Mauritius. How is their service? Entertainment? Seat comfort? We are flying from CDG with an A340.

I tried to search in the trip reports forum, but the trip reports about Air Mauritius were rather old. By the way, do you recommend any hotels in Mauritius?

Regards


"He was a wise man who invented beer"-Platon
6 replies: All unread, jump to last
 
User currently offlineSAS_A330-300 From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 1 month 2 days 4 hours ago) and read 4407 times:

I haven't tried tem myself but here's a good link.

http://www.airlinequality.com/Forum/air_maur.htm


User currently offlineNohag From Belgium, joined Apr 2004, 86 posts, RR: 0
Reply 2, posted (9 years 1 month 2 days 4 hours ago) and read 4386 times:

Hi Scandinavian,

What is your departure date? We are also travelling from CDG to Mauritius the 4th of November but with an Air France flight.

My last flight with Air Mauritius was 3 years ago. In total I had 4 flights.
2 flights BRU-MRU-BRU with an B767-200ER (3 years ago), 1 flight CDG-MRU with an A340-300 and 1 flight MRU-JNB also with an A340-300 (5 years ago).

The first 2 flights with the A340-300 really impressed me in I every way. The cabin was immaculate, the entertainement system was much better than that of Air France. The service was really excellent, friendly and attentive. It felt as travelling in Business. The flight MRU-JNB was delayed for 2 days due to a tropical storm. Air Mauritius did everything they could to minimalise the effects of this on their passengers. (We had a connecting flight in JNB to Victoria Falls in Zimbabwe). Air Mauritius in JNB did everything to get our flight schedule back in line and even provided us a room and dinner vouchers as we had to wait another day for our flight to Vic Falls. They weren't obliged to do so, as "Weather" is one of the things an airline isn't responsible for if they have to cancel or reschedule flights.

The following 2 flights BRU-MRU-BRU.
The first leg BRU-MRU was bad. First of all a mechanical problem with the APU delayed our flight with 3 hours. The cabin of the B767-200ER was "old" (the years of service clearly showed on every item of the cabin). Entertainement system: just old projector-based system with lousy colors. The service was beneath every level (due to the rude and de-motivated stewardess responsible for our aisle I think). After dinner the lights went out and the cabin crew disappeared for at least an hour of 6. As hard as I tried I couldn't find a smile on the face of any of the cabin crew members.
The flight back (MRU-BRU),although on the same AC, was much better. The service was once again superb. Apart from the normal meals and snacks on this 11h+ flight there were plenty of drinks and sandwiches offered troughout the whole flight.

Along Mauritius' beautiful coast you can find al sorts of hotels (but mostly, high rating, high class ones). This will be the fifth time we are going to Mauritius. It has such a special mix of cultures and history and nature and of course the delicious food and the sun and the beach and .....everything.

I have only been to the Beachcomber Shandrani (just 5 minutes from the airport, a perfect planespotting place Big grin ) and to "Pointe aux cannoniers" from the Club Med (fourth time in November). Shandrani has a more intimate charachter with personalised services. Club Med is more relaxed and the food is really superb. If you want to go to Pointe Aux Cannoniers it's better to take a "Hibiscus"-class room as they really give you more value for money (splendid views, prime location).

Any further questions..... ?  Smile



"Great minds discuss ideas; Average minds discuss events; Small minds discuss people." E. Roosevelt
User currently offlineScandinavian From Sweden, joined Sep 2000, 267 posts, RR: 0
Reply 3, posted (9 years 1 month 2 days 4 hours ago) and read 4356 times:

Thanks Simon! Fairly bad comments about Air Mauritius on airlinequality.com. Well, I have to wait and see if the flights are as described.


"He was a wise man who invented beer"-Platon
User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Reply 4, posted (9 years 1 month 2 days 3 hours ago) and read 4337 times:

I had very bad experiences: the A340 made a very old impression, especially the lavatories.
The service was very very poor. Some drinks, some bad food. The rest of the 12 hours flight the crew was not seen anymore. They stayed in the rear galley for the whole time.
Inflight entertainment was disappointing.
Both ways on FRA-MRU-FRA were exactly the same. I fly a lot and this was definitely my worst experience.


User currently offlineScandinavian From Sweden, joined Sep 2000, 267 posts, RR: 0
Reply 5, posted (9 years 1 month 2 days 3 hours ago) and read 4290 times:

Thanks for the answers!

Quoting Nohag (Reply 2):
This will be the fifth time we are going to Mauritius.

Wow, fifth time to Mauritius! I guess you like the island!  Smile Thanks for your long answer, I appreciate it! By the way, we are flying to Mauritius on the 8th of November.



"He was a wise man who invented beer"-Platon
User currently offlineIbhayi From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 1 month 2 days 3 hours ago) and read 4290 times:

There seats arnt nearly as good as the bigger carriers, but they have no need for them to be, there is not much direct competition with other airlines as of tour operators.

I have flown them a number of times and every time the service and food is way above par, not the best seat as I said, however I was sitting in business class and go to from jnb-dur-mur which is a few hours was not bad at all, enough leg room to more than stretch out get a few hours of sleep and read, if I was flying 10+ hours in that seat I would rather look for a BA etc but for the SA-Mauritius leg in the day light its a perfect flight.


Air Mauritius First: 73" Busines: 43" Economy 33"


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