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Delta Reservations Can't Speak English  
User currently offlineQuickmover From United States of America, joined Mar 2004, 2486 posts, RR: 0
Posted (8 years 8 months 4 days 16 hours ago) and read 9802 times:

Delta backed up my departure time enough to foul up my ATL connection and I've spent a couple of hours trying to make other arraingments. I have made 3 calls this morning to Delta reservations and not one CSA could speak clear English. No offense intended towards multi lingual people, but the far eastern accent was so heavy, that I could barely understand what they were saying. Isn't it important to communicate well?

129 replies: All unread, showing first 25:
 
User currently offlineRlwynn From Germany, joined Dec 2000, 1064 posts, RR: 1
Reply 1, posted (8 years 8 months 4 days 16 hours ago) and read 9776 times:

Not as important as saving money.


I can drive faster than you
User currently offlineThaiboynMexico From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 8 months 4 days 16 hours ago) and read 9752 times:

I'm really sorry but how do you know that it is far-eastern accent? Often call centers are located abroad. Delta Airline's Latin American reservation call center is in Santiago de Chile. If you call from the U.S. or Mexico, there's no way you could tell that you are calling Chile. So I am really curious what you mean by far-eastern. I'd be surprised that Delta call center be in the Far East or hire staff of far-eastern origin.

User currently offlineLsgg From Switzerland, joined Mar 2005, 577 posts, RR: 8
Reply 3, posted (8 years 8 months 4 days 16 hours ago) and read 9751 times:

In my opinion, that's not serious at all !
If you work in aviation, you MUST speak English, that's all !!!  grumpy 



Swissair forever !
User currently offlineLsgg From Switzerland, joined Mar 2005, 577 posts, RR: 8
Reply 4, posted (8 years 8 months 4 days 16 hours ago) and read 9738 times:

However I'm agree some accents are difficult to understand for someone, there is nothing to do unfortunately...

[Edited 2005-08-23 16:12:44]


Swissair forever !
User currently offlineQuickmover From United States of America, joined Mar 2004, 2486 posts, RR: 0
Reply 5, posted (8 years 8 months 4 days 16 hours ago) and read 9702 times:

"I'm really sorry but how do you know that it is far-eastern accent? Often call centers are located abroad. "

I would say that these call centers were abroad for certain. I'm ok with that if I can understand what they are saying. One sounded Oriental the other was perhaps India?


User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 6, posted (8 years 8 months 4 days 16 hours ago) and read 9697 times:

You were most likely speaking with oustsourced res agents in India. The general consensus is that, unless you're simply booking a new reservation without any complex issues, they're useless for anything beyond that.

User currently offlineMAH4546 From Sweden, joined Jan 2001, 32211 posts, RR: 72
Reply 7, posted (8 years 8 months 4 days 16 hours ago) and read 9681 times:

Quoting ThaiboynMexico (Reply 2):
I'd be surprised that Delta call center be in the Far East or hire staff of far-eastern origin.

One of Delta's main call centers is in India.

I usuallyg et connected through the India res centre and have never had a problem. Most Indians speak better English than Americans do.

[Edited 2005-08-23 16:21:14]


a.
User currently offlineIADLHR From Italy, joined Apr 2005, 721 posts, RR: 0
Reply 8, posted (8 years 8 months 4 days 16 hours ago) and read 9681 times:

One time I had to call DL after my flight to MIA was canceled. They thought I was saying Milan and tried to rebook me to Milan. It took 5 calls to them to get someone who spoke clear English. One of the calls I thought I heard a baby cry in the background. I told that to a FA at DL and she said that could well have been the case.

She had heard that there had been outsourcing to foreign countries where people could work from home as they schedule allowed.

A friend of mine was trying to book a flight to Panama City, Florida and the reservations agentr thought he meant the country of Panama.

I do think that from my experience and other storeis I have heard that DL now has far and away the worst possible customer service when it comes to reservations call centers.

This business of airlines outsourcing or outsourcing in general is a bad, bad, bad idea. Look at the current situation and the catering issues with BA. Tjhis ghastly mess with DL is another example.


User currently offlineMtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 9, posted (8 years 8 months 4 days 16 hours ago) and read 9670 times:

Welcome to the USA- because of the political correctness of this Country, the Government won't declare an official language so before long, if you speak English, you will be the minority!!

I agree that it is frustrating and it pisses me off when people in the customer service industry act irritated that you ARE speaking English to them!!!

mtnman  crazy 



I do, I don't, whatever.......
User currently offlineQuickmover From United States of America, joined Mar 2004, 2486 posts, RR: 0
Reply 10, posted (8 years 8 months 4 days 16 hours ago) and read 9648 times:

"The general consensus is that, unless you're simply booking a new reservation without any complex issues, they're useless for anything beyond that."

I agree. Delta put me on a wait list for a flight to my original destination and I was checking on that this morning, but I don't think they understood what I was asking and I couldn't understand their answers.

Saving money is fine, but these people are in essence, Delta's sales force. Not a good place to cut corners IMO.


User currently offlineAKelley728 From United States of America, joined Dec 1999, 2163 posts, RR: 5
Reply 11, posted (8 years 8 months 4 days 16 hours ago) and read 9621 times:

Quoting ThaiboynMexico (Reply 2):
So I am really curious what you mean by far-eastern. I'd be surprised that Delta call center be in the Far East or hire staff of far-eastern origin.

It's well-known amont Delta frequent-fliers that Delta not only has one, but three Indian call centers (they had four before shutting one down last year). There is one run by Daksh in New Delhi, and by Wipro-Spectramind in Mumbai and Pune. A good percentage of Delta calls from the US get routed to the Indian call centers.

There was some controversy last year when Delta had the audacity to propose a $10 fee for the privilege of speaking to someone in a U.S. based call center. Needless to say that idea didn't take off.


User currently offlineIkramerica From United States of America, joined May 2005, 21419 posts, RR: 60
Reply 12, posted (8 years 8 months 4 days 16 hours ago) and read 9598 times:

Quoting ThaiboynMexico (Reply 2):
I'm really sorry but how do you know that it is far-eastern accent? Often call centers are located abroad. Delta Airline's Latin American reservation call center is in Santiago de Chile. If you call from the U.S. or Mexico, there's no way you could tell that you are calling Chile. So I am really curious what you mean by far-eastern. I'd be surprised that Delta call center be in the Far East or hire staff of far-eastern origin.

What are you talking about? The world doesn't revolve around Latin America, sorry to say. Delta may have outsourced their call centers to India, as so many other US companies have, and thus his communication problem. Yes, Indians do speak English for the most part. The problem is, the more companies outsource call centers to India, the MORE Indians that get hired to speak English, which means you are more and more likely to find one who doesn't speak American style English clearly enough to communicate with American English speakers who are not used to talking to Indian English speakers.

Further, these call centers provide scripts and buzzwords to the employees to help them 'solve' problems, but if the problem is off script, they can't handle it. I'd have the same problem staffing a French call center. I can speak it okay and understand it pretty well, but if someone started yelling at me in French or speaking really fast or using some obscure words, I'd probably freeze up.

If he got three different people with strong far-Eastern accents, it's likely he was speaking to an Indian call center. Considering Delta has been closing down US call centers lately, like here in Los Angeles for instance, this is a very likely thing. If not Indian, then another South East Asian nation with a large population of English speakers.

And it isn't a matter of 'get over it you silly Americans' as i know that the same problems can happen in any language. Some accents and subdialects of Spanish spoken in some places are so different than those spoken in others that the same communication gap occurs. Same with French and German and Chinese, etc.

Growing up in NY and living in LA I am presented with hundreds of different English accents over my lifetime, and some are quite hard to understand. Not so bad when you are trying to do business in person because there is body language to help, but over the phone, this gap can be very, very frustrating. I have had to ask if there is someone who 'speaks clearer English' more than once on phone calls in the last couple years.



Of all the things to worry about... the Wookie has no pants.
User currently offlineShenzhen From United States of America, joined Jun 2003, 1706 posts, RR: 2
Reply 13, posted (8 years 8 months 4 days 15 hours ago) and read 9567 times:

Sad isn't it. What good is a call center if neither side of the conversation can understand each other.

Delta should just buy a phone system that makes you listen to recordings and puch numbers until you get fed up and end the call.

Guess I won't be flying Delta in the near future....

Thanks for the heads up

Cheers


User currently offlineTWA902fly From United States of America, joined Dec 1999, 3100 posts, RR: 4
Reply 14, posted (8 years 8 months 4 days 15 hours ago) and read 9514 times:

So you're telling me that "Johnathan" from Delhi couldn't help you out?

'902



life wasn't worth the balance, or the crumpled paper it was written on
User currently offlineFlyingTexan From , joined Dec 1969, posts, RR:
Reply 15, posted (8 years 8 months 4 days 15 hours ago) and read 9504 times:

The list goes on and on…

Last year they fouled up PDX and PWM for me – even after I clearly stated Portland, Oregon and Portland, Maine. (I had a complicated itinerary and had to call the res center).

(I wound up taking you know who out of MHT anyways  Wink)

And the recent encounter with a FlyerTalker with Delta’s res center:

I believe Dallas is in Houston, sir

 spin 


User currently offlineXkorpyoh From United States of America, joined Oct 2004, 819 posts, RR: 0
Reply 16, posted (8 years 8 months 4 days 15 hours ago) and read 9494 times:

before i was elite medallion, the calls were always sent to india. After i got silver status, my calls are routed to very friendly agents in the usa.
I must say, i never felt comfortable talking to the india agents. They were very very polite and professional, but the whole conversation had a slower pace to give time to understand each other. In most cases, i got transfered back to a "specialist" in the USA because of my questions where not in their script (i think). so...waste time for everybody involved.


User currently offlineDoninfc From United States of America, joined Jul 2003, 135 posts, RR: 2
Reply 17, posted (8 years 8 months 4 days 15 hours ago) and read 9484 times:

It's not just DL. Yesterday I was having trouble booking a one-way ticket on USAirways.com. I kept getting an error screen. When I called reservations, I got someone in India. He couldn't understand me and I couldn't understand him. I had NO confidence he was going to book the correct flight, even though I was telling him the exact flight number and date I wanted. I ended up hanging up after he put me on hold for the 3rd time. I called back 10 minutes later and got someone who was able to help me. It's amazing to me that the legacies have compromised front line ticket sales to this degree. If you make it that difficult for someone to simply buy a ticket, you're going to lose. I don't think WN and B6 will route you India to buy a ticket.

User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 8 months 4 days 15 hours ago) and read 9455 times:

Call the Lufthansa hotline (German phone number) after midnight and try to talk with them in German. Every time I called them in the night, I had to switch the language from German to English because the agents weren't able to understand me. Now I start directly to talk in English when I call them in the night.

Patrick


User currently offlineMtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 19, posted (8 years 8 months 4 days 15 hours ago) and read 9450 times:

Quoting Doninfc (Reply 17):
I don't think WN and B6 will route you India to buy a ticket.

Whatever.... B6 and WN are not totally immune to everything!! Watch what happens if fuel prices keep going up, labor costs go up as employees seniority ages and other factors- I wouldn't bet $$$ on it never happening!!

mtnman



I do, I don't, whatever.......
User currently offlineLitz From United States of America, joined Dec 2003, 1753 posts, RR: 0
Reply 20, posted (8 years 8 months 4 days 15 hours ago) and read 9435 times:
Support Airliners.net - become a First Class Member!

Quoting Doninfc (Reply 17):
It's not just DL. Yesterday I was having trouble booking a one-way ticket on USAirways.com. I kept getting an error screen. When I called reservations, I got someone in India.

It's not just airlines, mind you ... you'll get this calling the cable company, phone company, gas company, whoever built your PC, printer, monitor, etc.

Many, many, many call centers in all areas of business have been outsourced overseas.

- litz


User currently offlineRL757PVD From United States of America, joined Dec 1999, 4630 posts, RR: 12
Reply 21, posted (8 years 8 months 4 days 15 hours ago) and read 9414 times:

Quoting Xkorpyoh (Reply 16):
After i got silver status, my calls are routed to very friendly agents in the usa.

Ive noticed the same thing having been Silver for the past 4 years, and any time I have a problem I always end up with a BOS or ATL res agent, there is a noticable difference in the service level. A few times when things go to hell in a hand basket, ive called in myself for a freind who was traveling to get them taken care of. Ive even used the medallion # when i happen up be using a buddy pass and never had a problem!



Experience is what you get when what you thought would work out didn't!
User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 22, posted (8 years 8 months 4 days 15 hours ago) and read 9405 times:

I agree that this may be a little bit frustrating and sometimes the language barrier is an issue. At the same time, let me tell you that people in India who work at call centers are far more educated than the typical western call centre employee.

Just be patient and remember that you probably paid peanuts for your tickets so don't make such a big fuss of this !!!  Smile


User currently offlineBNAflyer78 From United States of America, joined Feb 2005, 258 posts, RR: 0
Reply 23, posted (8 years 8 months 4 days 15 hours ago) and read 9399 times:

Quoting AKelley728 (Reply 11):
There was some controversy last year when Delta had the audacity to propose a $10 fee for the privilege of speaking to someone in a U.S. based call center. Needless to say that idea didn't take off.

I'll GLADLY pay the freakin' $10 to speak with someone who I can communicate effectively with! It's worth the $10 fee to spend less time on the phone, get what you want on the first try, get a seat on a rebooked flight way before all the other pax who are still on the phone with India, and not have to be further StReSsEd out by finding out that you in fact have a ticket to Florence Italy rather than Florence, SC, meaning yet another series of calls to people who can't really help you.

Indeed, not the best cost-cutting solution....



Long live the Widget!
User currently offlineIsitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 24
Reply 24, posted (8 years 8 months 4 days 15 hours ago) and read 9313 times:

And now you realize why companies do this.
ONE...to save $$$. They pay the people in India pennies to what is paid people in the USA and Canada.
TWO..you get aggravated because you cannot understand them so you.........

USE THE NET!
This way nobody gets paid......dollars or pennies.
Pruurty sneaky, ehh?
This is the real motive with the overseas res centers.
safe



If two people agree on EVERYTHING, then one isn't necessary.
25 SBN580 : Precisely Litz! Sadly, it is everywhere. And if you say, "Ok, screw Delta! I will switch to another airline where I can speak to an American!" Or ano
26 Post contains images AirRyan : Maybe he was refferring to that Eastern US Coast accent like Fran Dresher - "WHaaaaaaaaaaaaaaaaaaaaaaat?!"
27 Afay1 : I have nothing against people with different accents as well, and god bless them for having a job, but my experiences recently with Delta have been th
28 Positiverate : I thought they closed the India call center?
29 ContnlEliteCMH : You *obviously* don't work with many Indians. Me? I'm an IT professional, and I have many, many Indian coworkers. I'd say my sample size between coll
30 RJNUT : I started speaking to my "Indian" cable representative in my fake Indian/hindi accent( been told its quite good) and they had no idea what I was sayin
31 SHUPirate1 : Continental-You also forgot that, in a very geography-crucial job, many of those Indians are not familiar with some of the smaller cities in the Unite
32 Nimish : I (Indian with a normal Indian accent) sometimes have a tough time when I call American call centers (hotel bookings and stuff), so I can imagine the
33 RJNUT : We hire Korean , Indian, Chinese and other Foreign engineers and when they call to make plans, my fellow employees always forward the calls to me sinc
34 CO757bos2iah : Do these airlines actually have call centers in India ????? I know CO doesn't . I be hard pressed to believe the others do as well. Lets not go crazy
35 Tjwgrr : LOL! I'm going to try that next time.
36 CO757bos2iah : As a person color...I say to you...Word up on dat ! Fo shizzle my ...well forget it LOL No that's not the standard speak.
37 SHUPirate1 : I don't believe so, however, I was simply attempting to get a point across that geography can be a major issue for an overseas reservation agent, par
38 CO757bos2iah : SHUPirate1....I didn't think so.....BUT....I didn't know about the other airlines myself. It could have been possible.
39 Post contains images ContnlEliteCMH : Well, if they're trained to neutralize they're accent, it isn't working -- even a little. You don't just "train" somebody to neutralize their accent
40 Doninfc : I thought we were talking about Indian call centers. Anyway, my point is that the 2 most profitable US carriers do not outsource call centers to non
41 Post contains images OttoPylit : Why were you flying on the competition anyway? Otto
42 TWAL1011 : I recently sent Delta a complaint letter regarding this issue. I have misconnected in Atlanta twice this past month due to thunderstorms and when I tr
43 AKelley728 : One of the four call centers was closed down (the one operated by Sykes Enterprises in Bangalore). The other three in Mumbai, Pune, and New Delhi are
44 VSMike : yadda yadda. outsourcing just sucks. outsourcing to India sucks more. if you can't clearly speak, understand and communicate effectively to the clien
45 TWAL1011 : I automatically hang up on any customer service rep when I detect the long distance background noise and detect any non-American/English/Irish accent.
46 Post contains images Mtnmanmakalu : I do the same thing- I can't try to fix my computer with somebody I don't understand!!! mtnman
47 707lvr : Whenever I get a call center in India, I try and strike up a conversation, like, "Are you in Bangalore or Delhi, Dave? and, "How's the weather there t
48 Post contains images SATX : Priceless
49 FlyBoeing : The best possible form of live support is internet chat-type support. 1) No accent issues. My personal favorite linguistic slip-up is when the call ce
50 Bhxfaotipyyc : CO has a call centre in Brazil; we get routed there when we call the CO agents helpdesk on a Lisbon number. Unfortunately I have difficulty understand
51 Post contains images Luisca : I can tell you that I worked in an outsorced call center when I lived in Panama, I was an ovet the phone interpreter for spanish-english, and I reciev
52 FXMD11 : I know that this doesnt really belong here, but the call center for HSBC Bank USA is based in the Philippines. Superb english though. The Call Center
53 Post contains images AsstChiefMark : Hmmm... Maybe I should trying booking a ticket to YXU. Maybe I'll get ticketed to LGW or LHR for the same price! Better yet! Book for AHN. Get tickete
54 Jetdeltamsy : I used to live and fly out of New Orleans. Delta had a reservations office in downtown New Orlean. Many of the reservations staff lived in/around the
55 Commavia : Somewhat off topic, but related: where do U.S. carriers currently have reservations call center offices? I know AA has call centers in Cincinnati, Har
56 Pope : I would gladly pay $10 to speak with a live, competent, English speaking attendant who could resolve a complicated problem like a cancelled flight an
57 ThaiboynMexico : PEOPLE, INDIA IS NOT A PART FAR EAST. That's exactly what I was trying to say. Far East comprises of Southeast Asia and North Asia. India is South Asi
58 Post contains images AirTranTUS : I have always wanted to ask "Bob" what time it is but I usually hang up before that.
59 ME AVN FAN : to "communicate well" and understandably is NOT exactly what the USA is famous for, frankly spoken. Very often, US-Americans believe that A) US-Ameri
60 BAxMAN : Wrong, wrong, wrong and wrong. There is some outsourcing in India where seat requests etc are sent, but these people do not answer the phone. BA have
61 Skibum9 : Isn't it ironic, that people want cheap airfares, want cheap groceries, and anything else cheaper, yet they are willing to pay for better customer se
62 ContnlEliteCMH : I don't agree at all that outsourcing sucks. But I think you have to be very careful what you choose to outsource, and to whom. Let's take the two mo
63 ShortsFA : UsAirways just closed their Pittsburgh call center laying off over 800 people...they have opened up or contracted with companies in El Salvador and th
64 Schipholjfk : With all due respect people around the world has a BETTER knowledge of geography than an avergae American... more than half of our fellow citizens ca
65 AzoresLover : If a company's customer service center is overseas somewhere, at least admit it! I had DSL internet at one point, and had nothing but problems with it
66 Abrelosojos : WOW. This has to be the most ignorant bunch of posts I have seen in a while. Actually, it screams of people who are afraid of competition shaking thin
67 Abrelosojos : = Welcome to my RR!
68 Chgoflyer : What do you know of America? Another armchair Euro who knows it all.....
69 ContnlEliteCMH : And you need to reread my post. Since my point obviously wasn't clear, I'll make it clearer: Within the context of customer service via telephone, or
70 EddieDude : Of course you can tell!!! The Chilean accent is unmistakable. With respect to India and call centers, it is common knowledge that global companies ha
71 Post contains images Jano : Of course not. Because there is no NW reservation center in India. Whem I call there (and there are times when I call a lot ) I always get to speak t
72 Arcano : We all know it's a triple continent starting in Canada and Ending in Chile... Call centers abroad are here to stay, and it's normal and fine that US
73 Chrisrad : I think the issue of accent's in English will always be a problem, I personally don't speak with a strong Australian accent and still I have people in
74 Starlionblue : This is why I love IBM (well, Lenovo nowadays...) tech support. They haven't learned to outsource yet so the service is fast and competent. I dread ca
75 KLM-MD11 : PAY PEANUTS... ...GET MONKEYS isn't that what it all comes down to?
76 Deltabobo : When I was talking last week to DL Res, I was talking to "Punjab Paulie"!!!!!
77 SHUPirate1 : Panama is no longer an American dependency. For a long time, the Canal Zone was a US territory (part of the thank-you for Teddy Roosevelt's "interven
78 Aseem : couple of things guys!! Indians sitting in call centers don't like their pseudonyms and put on accents.But how many of you would be willing to accept
79 Utapao : How does one sound "Oriental"? That would be like sounding "European"!!!! And as far as outsourcing. Don't like it. Never have/never will. BUT.... un
80 Centrair : My flag says Japan. Yet I am not Japanese. I am from Wisconsin. My job is teaching international understanding and language. I don't teach grammar as
81 Usdcaguy : Actually, Centrair, it's not that we don't think our fecal matter smells. It's just that we give up a piece of our heritage and language every day by
82 Ckfred : A friend of mine has studied linguistics. One of the things she has learned is that English is a very efficient language. In other words, it takes few
83 Post contains images 717-200 : That point was most definately apparent one time a couple of years ago working for FL at RDU during an irregular ops situation. Since at the time Air
84 Utapao : I was not aware DL had outsourced reservations to India that long ago?!? I'm really surprised and give them credit for at least leading the trend (ri
85 Halophila : Actually quite a few times I've had to have americans from some parts of the US (e.g. the South) repeat things because I haven't been able to underst
86 Post contains images 3201 : Of all the times I've talked to different airlines in the last year, from what I could tell DL was 100% India and the others were all 100% US. I too h
87 707lvr : We have all types of people in the United States so, once again, I'd ask that Americans (and we are the only country with America in its name) not be
88 Utapao : BINGO!!! If offshore call centers are to work, they have to review the [b]script[b] mentality. Understandably a new person on "the desk" needs a scri
89 B707Stu : I'm a DL ffqnt flyer and yes I've had the same frustration in getting India on the phone. I have no problems with outsourcing, if that's what a compan
90 Ourboeing : Quit complaining. The bottom line is that most of the American carriers are either bankrupt of are almost there. They don't have any other choice but
91 Abrelosojos : = I was actually referring to it as a matter-of-fact. Check out the economic dependancy on the U.S. as an engine of their economy as you'll know what
92 Revelation : I do. In your example, the Japanese product was better than the US one, so we got used to it. Thus Toyota and Honda have the top selling cars in the
93 Abrelosojos : = When Japanese products first came to the market ... just like Korean, then Taiwanese, then Chinese product, they were considered inferior ... they
94 Post contains images Theredbaron : 1-800-flydelta..... ring ...ring tone...ring Computer voice..... You have reached Delta reservations.. press 1 if you want to be put on hold press 2 i
95 Luisca : Actually, dependency means according to Webster: "A territory under the jurisdiction of a state of which it does not form an integral part" Panama ha
96 Post contains images Mtnmanmakalu : Amen, Aseem!!! It's all about cost and the cheapest EVERYTHING in the USA- I personally WILL NOT go into a Wal-Mart... I will drive the extra miles t
97 Post contains images Abrelosojos : = Wait, you curtail my speech ... hmmm ... how does it make you different from Chavez or Castro? = Unfortunatelt, I can assure you that 80%+ goods in
98 MAH4546 : I used to live in Bombay. To each is own. Maybe being surrounded by them gave me a better grasp of understanding them. Though when I say they speak b
99 GeorgiaAME : Let me get this straight. The Delta reservationists, the people who serve me by pushing the computer buttons to reserve a seat for me and take my mone
100 Mtnmanmakalu : While this is true with many, many products everywhere in the US now, the quality is much, much better and the whole store atmosphere is not trashy l
101 Mrocktor : Wow. mrocktor
102 ContnlEliteCMH : I'd say your sample size is pretty good, then! Are you a native English speaker? Neither am I, solely. That's why I discussed accent, syntax, and cad
103 Abrelosojos : = Interesting how I am sure many who these posts have targeted would think otherwise. The xenophobia and racist undertones were referring to a certai
104 UAcosCS : It is not hard to know the person is from India, plus everyone know DL uses them. I had issues with my pc last week and i had to call back, couldnt u
105 TWAL1011 : Delta had a great commercial in the 1980s where a bunch of US Army guys finished training and rushed to a payphone to call Delta. The friendly America
106 ARGinLON : You are completely right. My mum would say “you get for what you pay”.
107 Aseem : very true!! what is actually happening is that call center job is the lowest of all the jobs being sent to India. Agreed Indians are doing a great wo
108 Mrocktor : Someone else flunked geography... no wait, he only had to memorize the 50 states to pass. mrocktor
109 Post contains links and images Desh : A few points to make  1. to all those who want to move all call centers to the US - where do you draw the line. What would you do if the call was ans
110 Mrocktor : This is so bad I'm gonna hack at it again. That there is a strong correlation between ethnical homogenity and "nice people", income distribution and
111 CWAFlyer : Are you sure she didn't work for NW res? Sounds just like the woman I got when I called to list for a flight.
112 LO231 : Funny, 80 % of my customers are Indian ( Gujarati mainly) and they always seem to want to go to THE, for example ( a sentence I hear A LOT): "I want
113 Desh : Well said Mrocktor - what level of homoginization are you looking for Usdcaguy? How would you homogenize America the self proclaimed "melting pot"?
114 Panamair : American children are TOO WELL EDUCATED? LOL! Is that why we end up time after time at the bottom of the heap of industrialized countries in terms of
115 ContnlEliteCMH : You have a remarkable and fertile imagination! To go from a discussion of customer service expectations and linguistic/cultural difficulties (which I
116 Revelation : Given the current state of American schools, I highly doubt you will find many people who can satisfy your expectations given above. Wow - some truly
117 ContnlEliteCMH : You and I might agree on this! I admit that, as I age, I become more selective about businesses with whom I will partner. For example, I have found C
118 Post contains images Abrelosojos : = Thanks for your long winded reply. I was going to write an impressively eloquent response filled with the hyperactive imagination that I apparently
119 Mrocktor : ContlEliteCMH, Abrelosojos, Work it out, you guys are both good people. It seems like a case of bad assumptions on both sides, which unfortunately is
120 Post contains images Abrelosojos : = Thanks. I am now listening to "Why can't we be friends" ... dedicated to ContlEliteCMN ... A.
121 FLAIRPORT : I have had expirences with the res center for DL...these people do not know where FLL is and can't even pronounce it. For the record, song routes its
122 TrappedInMKG : Just to throw a wrench into things, I'll tell you that I work in a call center for an insurance company here in the US, and we have several employees
123 CO757bos2iah : What ??????? Unless you have telpathic vision of some sort how do you know you're talking to an African-American ? Oops ! Yes you did type that out l
124 TrappedInMKG : Again, as a call center worker, I can ALWAYS (ok, 99 out of every 100 callers) tell whether a caller is African-American, especially African American
125 Post contains links TRVYYZ : India currently has a special place in the English language record books – as the country with the largest English-speaking population in the world.
126 Theredbaron : to keep it short...OWNED.... mayb ethe USA need to "import" english teachers from India, that would be something to see... TRB
127 Desh : Really is that what you really need to realize who is on the other end of the line ? If thats the case then there are a lot pf telepathic people on T
128 Post contains links Desh : A VERY FITTING ARTICLE FOR ALL PEOPLE READING THIS DISCUSSION HOT OF THE PRESS http://money.cnn.com/2005/08/23/news...tional/india_outsourcing/index.h
129 ME AVN FAN : no, Indians are NOT US-Americans. BUT English is a national language and Indians (more or less educated people) speak English quite well (up to very
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