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Why Do F/A's Make More Than CSR's?  
User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6406 times:

So, why do flight attendants make a significant larger amount of money (about $10 more on avg) than Customer Service Representatives?

Let's take a look at the two jobs:

Flight Attendant: This job does not require a higher level of education than high school... they are responsible for the overall safety of the cabin, responsible for making sure the aircraft if ready for departure, for welcoming passengers on board, serving drinks (food if the pax are lucky), preparing cabin for landing (cleaning up and making sure everyone is seated safely), and smiling. Hmm.. seems pretty basic.

CSR's: These people also don't require a high level of education and the training period is just two weeks shorter than the training period for that of a flight attendant as they get most of their real training out on the line. A CSR must learn all the intricacies and flukes of their airlines's computer system, deal with brand new situations they have never experience before and make it work with their res system, deal with angry passengers for missed flights, delays, cancellations and explain to them every little policy of the airline including overweight bags, enforce carry-on limits, and check in times. Solicit for volunteers on oversold flights and deal with denied boarding situations. Get planes boarded and make sure the door to the plane is closed and that the jetway is pulled back on time, escort wheelchair bound passengers including aisle chairs onto and off the planes. Rebook passengers who are late, misconnections, delays. Handle ticketing and issue tickets, deal with money and accounting... CSR's are basically the ones on the front line the ones that all passengers deal with for any airline related inquiries at the airport.

Ok, so maybe I am a bit biased as a CSR but watching flight attendants (who are more often than not bitter toward the CSR who is rushing them trying to get the flight out on time) I wonder why the flight attendants always act so arrogant like they do so much more than the CSR (is this an issue for you other CSR's at other airlines?) when the CSR has his or her neck on the line when a plane is late, the flight attendants usually tend to take their times even when a quick turn is needed. Now, CSR's don't have the responsibility to keep a plane's cabin safe while in flight, but how often are emergency procedures actually used? The flight attendant is required to have the knowledge, so what? The CSR's training is slightly shorter, usually more around five weeks as opposed to seven weeks, but that is only because they CSR is able to have a trial and error process to learn new things constantly, the flight attendant just has a set of basics to know, but they don't have the opportunity for trial and error.

So anyway, I have presented the case as I see it, hopefully that wasn't too much babbling. Now, why do you think flight attendants get paid so much more than us CSR's? Not complaining, but I've never understood it.

Oh and I mean no ill will toward flight attendants (even with my arrogant comment; not all, but a good number really DO act that way) so please take no offense and your input is requested as well.  Smile

62 replies: All unread, showing first 25:
 
User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 1, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6386 times:

good point...us csr's deserve way more because at the end of our shift we dont often get a few days in a nice location either!!

I was looking at the web site for new starters csr's in america and was shocked at the low rate. Someone said in the usa they get paid more but they sure dont going by the web site and our shift pay looks better too  Smile

hey ho we still do save £1000's travelling in 1st class for approx £150 return  Smile so when people say our job isnt great we still get this and half price hotels something they dont  Wink


User currently offlineFlypdx From United States of America, joined Apr 2005, 636 posts, RR: 0
Reply 2, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6369 times:

I have a question as far as CSRs go. Is there anything to move up to as a CSR within an airline? Also is overtime common for CSRs? I've been seeing a lot about rampers working overtime. Also, what is the average pay?

Thanks!


User currently offlineN323er From United States of America, joined Mar 2000, 138 posts, RR: 0
Reply 3, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6346 times:

One big reason is that F/A's have to know how to perform first aid and evacuate an a/c. I know when I was a CSR I didn't need to know first aid and I didn't have to know how to evacaute pax from the terminal


RYAN

BWIOPS



RYAN SCAIFE
User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 4, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6330 times:

at our airline you start as a csr, then you can be a specialist (is in charge of the general check in or gate ie a supervisor) then service director who is in charge of making sure that flight goes etc ie he is say the manager and then there is a duty manager who doesnt deal on a day to day basis with the nitty gritty ie the passengers and planes but keeps everything going ie yell at you for lates and sick times and sort out other things etc.

ps always overtime going at our place in fact lots work part time and do overtime when they need it only. We always have huge lists for overtime and often work overtime say if a flight is late to depart we keep check in open so you may be asked to do that etc


User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 5, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6324 times:

ps all that extra money and they still expect passengers to open the door in an emergency  Wink maybe they will break a nail...only kidding honest!

User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 6, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6319 times:

ooo pps

I know why they make the extra its a make up bonus...al that lipstick and foundation to buy!


User currently offlineGman3 From United States of America, joined Jun 2005, 290 posts, RR: 2
Reply 7, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6310 times:

Many reasons probably exist.
One off hand.... You have to also factor in our time away from home.. When we are on a layover we are away from home, still somewhat at mercy of the company. Therefore, our duty rig may be a little more complicated than a CSRs.
I alwways thought that CSRs are grossly underpaid. Please do not group all flight attendants in with your generliziation about being arrogant towards CSRS. This is simply not true in many cases. I, for one, always work with the CSRs in order for them to do their job. I have no animosity whatsoever. I feel badly many times for the way the general public treats them sometimes.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 8, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6310 times:

If a Flight Attendant messes up, it can mean death for the passengers on board.

If a Customer Service Representative messes up, there isn't a single passenger who is going to die because of it, unless the passenger has a high blood pressure to begin with.

As somebody who's wanted to become a Customer Service Representative, I'd have no problem with a flight attendant making more than a CSR.



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineGilligan From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6304 times:

I think the fa's job might be a little more involved than you put down. Also, when is the last time the concourse crashed and killed you?

User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 10, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6300 times:

Quoting SHUPirate1 (Reply 8):
If a Customer Service Representative messes up, there isn't a single passenger who is going to die because of it, unless the passenger has a high blood pressure to begin with.

other than if we dont check hand baggage as we should and a heavy case falls on someones head and kills them or we seat an UM next to a window with a man sat next to him who may sexually abuse him when the lights go down and other pax are asleep etc

yep sad as it is that has happened and there are varying things we do have to think about in many situations.

I thought FA's got an allowance for being overseas to compensate for being away from home? least it used to be.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 11, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6295 times:

Quoting Gilligan (Reply 9):
Also, when is the last time the concourse crashed and killed you?

Charles De Gaulle 2E!

Signed,

The American contingent of a.net!  Silly



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineCO767FA From United States of America, joined Aug 2005, 532 posts, RR: 2
Reply 12, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6292 times:

Quoting Bridogger6 (Thread starter):
So, why do flight attendants make a significant larger amount of money (about $10 more on avg) than Customer Service Representatives?

How are you calculating that? F/A's don't get paid "until the wheels of the a/c move". So when the a/c is at the gate with a delay...we aren't getting paid. Or when we arrive at the airport 1-1.5 hours prior to departure....we aren't getting paid. When the a/c is boarding...we aren't getting paid.

On US holidays, like Christmas, Thanksgiving, New Years Eve and many agents are going home to loved ones (after their shift), we get to spend the holiday in a city away from our families. When our kids are in a school play, playing a sport or having a parent/teacher night; F/A's are often in another city (same with Pilots).

You simply have a case of the "grass is greener over there" mentality. Both jobs are difficult and require more skill than they are given credit for.


User currently offlineBigGSFO From United States of America, joined Jun 2005, 2915 posts, RR: 6
Reply 13, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6294 times:

I think you have a narrow view of what a flight attendant actually does. If I read your synopsis right, you have drastically marginalized their in-flight safety responsibilities. The recent AF crash in YYZ and the quickness of the f/a's in evacuating that entire aircraft in seconds should be testament to the value of their training. There are many other stories of f/a's enforcing safety - from Uli Deriksen (sp?) to 09/11 - to the countless that go unnoticed. If anything, IMO, they are underpaid.

If the truth be told, they are much more responsible for the customer service experience than a CSR. Remember they have the passenger for a lot longer than a CSR - in fact, a lot of travelers don't even need a CSR with automated check-in's. They deal with the unruly and drunk passengers and don't have the luxury of calling airport security. They also don't get to drive home every night after a long day's work.

Now I am not an f/a however I travel extensively for business. My experience with an airline has much more to do with in-flight and not that on the ground.


User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 14, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6282 times:

Quoting Gilligan (Reply 9):
I think the fa's job might be a little more involved than you put down. Also, when is the last time the concourse crashed and killed you?

working at heathrow T3 it is an everyday worry the whole place is mended with baggage roll I swear to god. All the boarding pass machines and bag tag printers have varying bits of bag roll on it plus doors that wont shut are always bag tag rolled up....it's a bit of a standing joke at the moment.

Annoys me BAA want to build new terminals and new runways, i swear they keep the old ones so bad to keep queues up to convince people new ones are needed when some of the problems could be solved by getting the old ones mended and working better.


User currently offlineMonkeyboi From United Kingdom, joined Oct 2004, 457 posts, RR: 3
Reply 15, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6270 times:

I don't know about airlines outside the UK, but I think if you checked the BASIC salary for a F/A or CSR for BA a CSR salary is higher.

The difference is though, the F/A's are paid allowences which represent expenses incurred 'down route'.. These allowences are usually much higher than the expenses we actually incur and the allowences, at BA anyway, makes up about 70% of our 'take home' monthly salary.

The allowences include Meal Allowence (up to GBP100.00 per day away, depending on the city), payment for long range flights (up to GBP299.00 per sector), 'Destination Payments; (for flying to 'un-popular' cities) at around GBP70.00.

[Edited 2005-08-27 01:34:43]

User currently offlineGilligan From , joined Dec 1969, posts, RR:
Reply 16, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6263 times:

Quoting SHUPirate1 (Reply 11):
Charles De Gaulle 2E!

Um, how many csr's died in that accident?


User currently offlineASFlyer From United States of America, joined May 2005, 1168 posts, RR: 3
Reply 17, posted (8 years 11 months 1 week 2 days 6 hours ago) and read 6260 times:

As a F/A for another airline, not HP, I can only speak to my airline. Though I believe that most are somewhat comparable.

Starting F/A's at AS make around 15,000 per year to start. Some airlines start at more, some at less, but all around the same thing. You can add the per diem to that, if you like, which would bring it up to around 18000 or so per year, but the per diem is expense money and you certainly do spend money having to eat out for many of your meals. So, let's say that you take 18,000 per year and divide that by 56 weeks, then divide that by 40 hours per week. That equals about 8.04 per hour. Most CSA's at my airline start at around $10 per hour I believe. So, right out of the gate, CSR's are making a little more than a starting F/A.

As for responsibility. F/A's are trained on every aspect of safety and security. If someone passes out, we are trained how to revive and care for that person. If someone has a heart attack, we are trained on how to resuscitate that person. We are trained on how to deal with drunk passengers (that the CSR's have let stagger down the jetway to the plane), we are trained on how to extinguish a fire inflight should one occur, we are trained on how to evacuate a full plane in 90 seconds (just like the Air France F/A's did in YYZ recently). We also must attend a recurrent training class each year and pass a test in order to keep our jobs, which CSR's are not required to do. Granted, most flights are uneventful and our significant emergency and first aid training never comes into play, but when it does I can assure you that the folks on board would most likely conclude that we are worth whatever we make and more.

Having said all that, I absolutely agree that CSR's are not paid enough. You all take the brunt of passenger abuse at the ticket counters and gates (though you can call the police to come and assist if it gets too wild, we can not). The CSR job is not one that I envy. I think you all work very hard and deserve more. I know there is a perception that F/A's view themselves as "better than the agents". It's been like that at both airlines I've worked for. In a nutshell, we both have very important, very different jobs to do. Neither is more important than another. It would be beneficial to be able to work out a program where we could all walk a week in each other's shoes to see what we do. Then, maybe we F/A's would understand why you CSR's are trying to board a filthy plane that the cleaners haven't yet been to, and why you are grabbing the door and trying to close it before the Captain has given the go ahead. Conversely, you might understand why we are trying to clean the plane rather than help you get a wheelchair passenger on board, or why we tell you not to close the door yet because the overhead bins are not closed.

I also wanted to add that your perception that we enjoy time off in sunny places is only just a little right. What about the 20 hour layover in Fairbanks, Alaska in January or the 10 hour layover in Miami in January, or the 14 hour day then a 9 hour layover (from block to block, so about 6 hours of sleep) then another 14 hour day? 28 hour layover in Boise, ID or a 10 hour layover in San Diego. The perception that all we do is fly from place to place enjoying the city and the beaches and nightlife is so unfounded. Imagine how you might feel after a 14 hour day of being beaten up by the passengers, knowing you only had about 6 hours to sleep before you had to do it all over again - would you want to dress up and go out for a night on the town?

Hope some of this helps - I think we all work very hard for our money.

[Edited 2005-08-27 01:41:00]

User currently offlineUnitedgirlie From United Kingdom, joined Aug 2005, 98 posts, RR: 0
Reply 18, posted (8 years 11 months 1 week 2 days 5 hours ago) and read 6255 times:

monkeyboi, yes thats how BA works and what I was thinking of, however united work in other ways and we have had this discussion on how bad it is the way they are paid etc at work.

User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Reply 19, posted (8 years 11 months 1 week 2 days 5 hours ago) and read 6235 times:

Perhaps there is a bit more to the FA job than I put down, but remember, I am a bit biased. But four specific instances I can recall of speaking to four CSR's who have transfered to in flight, they have ALL told me that being an FA is much easier than being a CSR... that is something that I forgot to mention. Also, the FA's are not necessarily stuck with the passengers longer than the CSR.

There are delays in which passengers get angry and who has to deal with it? The CSR! Once a passenger is on a plane for a long haul, they understand they are going to be on the plane a long time so the situation is less severe and it's not like the passenger is going to get angry because the plane isn't flying fast enough.

As far as holiday pay goes, yes agents do get to go home at the end of the night, but really, what good is it when Christmas morning is over? Yes, flight attendants do spend time away from home but they are getting paid, albeit minimally for their time away and for their time away they get to have longer periods than CSR's in between shifts.

CSR's come into almost every single day, Flight attendants have a few days off at a time so that sort of makes up for that. As far as not getting paid until the door is close you DO get your comp pay, which again isn't much but it IS something. CSR's get paid so little they can work 15 hour days and end up with only 800 bucks at the end of the two weeks (I speak from experience). Also, there is mandatory overtime which we are often subject too when working at night especially when storms come in, or when a lot of flights are delayed all at once for various reasons... so again, I am not asking for more pay as a CSR necessarily, but I still don't understand why the payscales don't match moreso.


User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 20, posted (8 years 11 months 1 week 2 days 5 hours ago) and read 6220 times:

We actually do not make more than CSR's in the grand scheme of things. We do not see any real money until the aircraft moves under its own power until engine shut down at the destination. Per Diem is a pittance for sitting on the ground.


Sean from MCO and MKE



I Don't know where I am anymore
User currently offlineASFlyer From United States of America, joined May 2005, 1168 posts, RR: 3
Reply 21, posted (8 years 11 months 1 week 2 days 5 hours ago) and read 6205 times:

I'm not denying that you aren't paid enough, or that your job is easy. Both jobs have challenges, albeit different ones. I believe the F/A job is a bit easier on a normal basis, but tell that to the F/A's that are preparing their cabin for an emergency landing - they'de probably give anything to be on the ground, safe and sound. Tell that to the F/A's that have been killed in 4 recent crashes - I imagine their families would have liked for them to be agents, rather than crew members on board. You could also point out that the F/A's were the first people killed on 9/11. It's all in how you look at it.

User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Reply 22, posted (8 years 11 months 1 week 2 days 5 hours ago) and read 6199 times:

Quoting ASFlyer (Reply 17):
That equals about 8.04 per hour. Most CSA's at my airline start at around $10 per hour I believe.

Haha ok my airline starts significantly less as far as CSR pay, but breaking it down like that really does help my understanding thank you for that tidbit.

Quoting ASFlyer (Reply 17):
We are trained on how to deal with drunk passengers (that the CSR's have let stagger down the jetway to the plane),

Ha! That is exactly the attitude I'm talking about! Haha let us do our job and we'll let you do yours. :-P lol just giving you a hard time.

Quoting ASFlyer (Reply 17):
We also must attend a recurrent training class each year and pass a test in order to keep our jobs, which CSR's are not required to do.

Actually, at least at HP, CSR's are currently attending recurrent training, usually more than once a year and we are given periodic written tests.

Quoting ASFlyer (Reply 17):
It would be beneficial to be able to work out a program where we could all walk a week in each other's shoes to see what we do.

This is such a great idea. I know and have heard that WN does this, but it doesn't include the inflight positions. I always wish HP had the money to cross train and have the CSR's and Rampers, and FA's all crosstrained so they could be assigned to any given postion during a certain week... that would be a lot of fun. I guess the airline is just too big now and it's too expensive to do things they way they once did.


User currently offlineMD11Engineer From Germany, joined Oct 2003, 13968 posts, RR: 63
Reply 23, posted (8 years 11 months 1 week 2 days 5 hours ago) and read 6183 times:

Great how the managements of the airlines succeed in driving wedges beween the different work groups, so that we start fighting in between ourselves.
Face it:
Without pilots the planes wouldn't fly, the same without mechanics.
Without F/As and CSRs they would have to fly empty.
Without loaders and ground handlers the baggage wouldn't fly.
Without cleaners the plane would be dirty and the passengers would refuse to fly with the airline.

In an airline operation EVERYBODY is necessary.

Jan


User currently offlineASFlyer From United States of America, joined May 2005, 1168 posts, RR: 3
Reply 24, posted (8 years 11 months 1 week 2 days 5 hours ago) and read 6176 times:

Quoting Bridogger6 (Reply 22):
Actually, at least at HP, CSR's are currently attending recurrent training, usually more than once a year and we are given periodic written tests

Perhaps, but the FAA doesn't require that they fire you if don't pass them. Or do they? To be honest, I don't think they do, but I don't know for sure. I do know that if the F/A doesn't pass recurrent training they are fired as mandated by the FAA.


25 BigGSFO : Without F/A's there would be no flying at all. FAA requires F/A's to acheive a certain degree of training before they can go to work or stay current.
26 AF Cabin Crew : Ia Orana all !!! When I joined Air France as a Cabin Attendant nearly 10 years ago, part of our initial training was to spend 1 month on the ground wi
27 AA767400 : If you are biased then your opinions are too. Please, the grass is always greener on the other side. Until YOU have worked in both positions you will
28 Bridogger6 : Hey AA767400 I told you I am a bit biased in that I don't have experience as an FA, I see what I see what they do and I know I don't see everything ju
29 Post contains images Cactus739 : Dude, where are you based out of? As someone who grew up in Fairbanks, a 20 minute layover is too much in January there.
30 FutureFO : I am not biased in anyway as I have worked as a CSR, Ramp, and Operations prior to coming to inflight. I enjoyed working in everyjob that I have had a
31 Post contains images F27XXX : One thing I learned after I resigned from a job as F/A was just how little else a background as F/A (and later CSR) qualified me for in the real world
32 Aa757first : CSR: Rate x 40 x 52 Flight Attendant: Rate x 70 x 12 Flight attendants work less hours a month, therefore their hourly rate is higher. AAndrew
33 Jetdeltamsy : Because we live our lives on the road. We frequently get less than 8 hours sleep. We can't get fat. We are away from our families for long periods of
34 Usnseallt82 : Damn right. You better mix that gin and tonic good girl! :D
35 ASFlyer : OMG - now I feel REALLY stupid. I know there are 52 weeks in a year, but for some reason I said 56 and then I went and divided by 56. DOH!!!! In any
36 Bridogger6 : LOL don't worry about Mike's comment AS, we all knew what you meant... Mikey is just an ass. :-P haha
37 Positiverate : Yes, you are.
38 777PURSER : We get more money because by the time the unhappy underpaid agent is done with the now disgruntled passenger we have to take over and get locked in wi
39 Post contains images Usnseallt82 : Not unless the 737-convertible series is out. Otherwise, nice rage! I like it!
40 AirNewZealand : Funny you should mention this, Within our Airline the CSR and FA's all get on well with each other. We don't bitch and moan, we do our jobs and do it
41 Post contains images Bridogger6 : Hmm.. so this is why CSR's hate flight attendants who think they do so much more than we do. We all choose are job, stop complaining, and we deal wit
42 AA767400 : Huh? What airline did you work for? Because here in the good old U.S.A people really don't give a rat's ass about about a Flight Crew walking down th
43 BigGSFO : The title of this post was asking for a heated argument.
44 GQfluffy : Really? What if I miss about 200 lbs of bags while counting and filling out Weight & Balance worksheats? What if I don't de-ice the a/c properly? Wha
45 Lono : Your post hit the nail on the head and you described both sides as only a true veteran of this silly business could...!!!! After 3 major airlines (20
46 Midex461 : You must be talking about the gate, b/c most of the guys I work with on the ramp sound exactly the opposite. What I've heard most recently is "they'd
47 ASFlyer : fluffy - Most airlines don't require their CSA's to do all of the things that you do at a smaller airline, such as Big Sky. Some do more, in the smal
48 GQfluffy : Dang...and I thought I had it rough. So what do you make??? ASFlyer, thanks for the kind words. I kinda got a "little" hotheaded when I made that rep
49 Aerobalance : Did the calendar year change? You all should be bitchin' at your exec. mgmt for pay raises. You ALL are underpaid.
50 Post contains images ATA753 : I do not know where do u live, but in Chicago every year is 52 Weeks long. I always believed that it is the same all around the world Question: Did y
51 ASFlyer : I know, I know guys - I've already asked for forgiveness for my STUPID mistake. I don't know what I was thinking about when I said that... I know how
52 BR715-A1-30 : Flight Attendants get paid more because they are unable to work 80 hours a week.. FAA prohibits it. 80 hours a month.. is more their hours... So, add
53 3201 : The simplest answer is that FA's are part of certification and CSR's aren't, simple as that. They're also more expensive to train (even if it's not mu
54 Jetdeltamsy : If you had finished reading the post, it clearly says that this is not a problem for the vast majority of flight attendants. People bite off more tha
55 777PURSER : LOL!! I am sorry I angered you...though I must confess it was my intention to angere the person that initially challenged what FA's make and made it
56 777PURSER : No, seriously, there were studies and they send us informational material that now that routes that fly closer, almost over the northern pole, we are
57 Jamake1 : Flight Attendants make more because our expenses are more. We have to have spending money for massage therapists, facials, manicures, and pedicures du
58 777PURSER : NO,NO, NO !! I dont work 16 hrs to make ends meet, they build the sequences like that, we would have to do 3 or 4 flights a day, having to go through
59 777PURSER : LOL!!! YUP, THIS IS TRUE AS WELL!!!
60 Post contains images Zephyr98 : Just my 2 cents...at my airline, we are cross-utilized agents in out stations. We work Ticket Counter, Ramp, Baggage Service, Operations and/or Gate d
61 Post contains images UAcosCS : You can become a supervisor or if management isn't your cup of tea, a lead agent. He/She is in charge of a shift, making sure all runs well. Over tim
62 HPnonrev99 : Well put CO!!
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