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Let Down By BA  
User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 701 posts, RR: 0
Posted (8 years 7 months 3 weeks 10 hours ago) and read 6104 times:

I went to New York last week with BA travelling on Club world only to be let down by the lack of catering and usual extra's that I am normally privy to. I wondered if anyone else has complained to the airline re this and if any compensation has been forthcoming?

Regards

J

82 replies: All unread, showing first 25:
 
User currently offlineGARPD From UK - Scotland, joined Aug 2005, 2580 posts, RR: 4
Reply 1, posted (8 years 7 months 3 weeks 10 hours ago) and read 6057 times:

Quoting Baexecutive (Thread starter):
I went to New York last week with BA travelling on Club world only to be let down by the lack of catering and usual extra's that I am normally privy to. I wondered if anyone else has complained to the airline re this and if any compensation has been forthcoming?

I guess you were on Mars when BA notified everyone that due to a strike they would be unable to provide catering. It was in the newspapers, Tv news... everywhere!
You should have been given vouchers that you have let you purchase food in the terminal which you were then permitted to bring aboard.

I think thats more than reasonable.



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User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 701 posts, RR: 0
Reply 2, posted (8 years 7 months 3 weeks 9 hours ago) and read 5978 times:

I don't think I was on Mars however maybe the BA call centre is based there as I was repeatedly promised a 'full' service by my travel date. Yes I was given vouchers however If I had wanted to eat in Macdonalds then I would have saved my £4000 and flew economy!

My issue is the fact that I was constantly re-assured that a full service would be resumed therefore I kept my booking in good faith only to be let down by a company I used to regard very highly.

If you think that giving customers vouchers is more than reasonable for the service level that I received then I would love to see what your idea of poor standards are!


User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 701 posts, RR: 0
Reply 3, posted (8 years 7 months 3 weeks 9 hours ago) and read 5887 times:

Thanks for that, just trying to make a point that too many times when a service issue comes up we 'British' tend to grin and bear it rather than complain.

J


User currently offlineLhrmaccoll From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 7 months 3 weeks 9 hours ago) and read 5851 times:

Its nice to see some people seem to agree.
Maybe everyone could try to keep irrational things that they wish to say to themselves.....


User currently offlineSpeedbirdEGJJ From United Kingdom, joined Nov 2003, 429 posts, RR: 4
Reply 5, posted (8 years 7 months 3 weeks 9 hours ago) and read 5848 times:

At the end of the day th airline got you to where you wanted to be. Its no secret the problems that the airline has encountered over the last two weeks nad everyone is really trying hard to bring things back to the levels our passengers rightfully expect.

So can you clairfy for me, that a) What route and Dates did you travel, b) you were totally in the dark about recent events?? c) what exectly did you recieve and what didn't you.

I would be interested to know. With regards to compensation, you might be better off putting your feelings in a letter to customer relations instead of posting a BA bashing thread on here.


User currently offlineBHXFAOTIPYYC From Portugal, joined Jun 2005, 1644 posts, RR: 0
Reply 6, posted (8 years 7 months 3 weeks 9 hours ago) and read 5838 times:

The problem was, you were given food vouchers and with the exception of catering, the flight wasn't late (or if it was you didn't say so) and you still had a C class seat, fast track facilities, lounge access etc, so in terms of compensation, they might give you a few air miles, but I doubt anything in cash. I am awaiting to outcome of a similar complaint from a Fisrt class pax. As others have said ... it wasn't exactly a secret that food might be a problem.

Next time start your journey from Portugal and save yourself more than half what you paid for the journey by the way!!



Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
User currently offlineLeonB1985 From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 7 months 3 weeks 9 hours ago) and read 5826 times:

Quoting Ruirui (Reply 8):
due to a bunch of militant Indians who have succumbed to left wing trade unionism of pre Thatcher days. Before they bring this country further into disrepute, perhaps BA could offer them a one way ticket to where they originally came from, and go back to preparing their own meals..

I don't think it's a good idea to be making comments like this, really...

I'm sure that a considerable number of (British) forum members wouldn't want to do the work GateGourmet staff are employed to do, especially with poor pay and conditions.

[Edited 2005-08-31 17:43:30]

[Edited 2005-08-31 17:44:05]

User currently offlineSpeedbirdEGJJ From United Kingdom, joined Nov 2003, 429 posts, RR: 4
Reply 8, posted (8 years 7 months 3 weeks 9 hours ago) and read 5797 times:

Quoting Ruirui (Reply 8):
BA's handling of this situation has not been good

I think under the circumstances it could have been far worse, in what way were your effected by this mate, or were you too busy sitting at your computer spouting ignorant shit like this at the time, when an awful lot of people were doing their best to rectify a bad situation??


User currently offlineKLMA330 From Canada, joined Feb 2005, 692 posts, RR: 2
Reply 9, posted (8 years 7 months 3 weeks 9 hours ago) and read 5789 times:

I'm sure British Airways is not happy with this.

If I was a British Airways cabin employee, working the Club/First cabins, I'd be embarrassed by the fact my company can't provide a product that has such a great reputation. I would feel apologetic, and try to do everything in my power to compensate. Having flown BA many times, and having seen how their staff operate, I'm sure this is what's on alot of their minds... IMHO


User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 701 posts, RR: 0
Reply 10, posted (8 years 7 months 3 weeks 9 hours ago) and read 5770 times:

Actually the flight was delayed outbound and inbound resulting in a missed connection to Glasgow, also BA lost my bags on the return flight. As I said before I knew about the problems the airline was having but was re-assured by staff that this would be rectified by time of travel.

I have in fact submitted a complaint letter but if you read my original statement I was asking if anyone else has had any likewise experience with BA on this subject I was not on to 'bash' the airline in any way, simply discussing my experience.


User currently offlineCornish From United Kingdom, joined Feb 2005, 8187 posts, RR: 54
Reply 11, posted (8 years 7 months 3 weeks 9 hours ago) and read 5742 times:

Quoting KLMA330 (Reply 14):
If I was a British Airways cabin employee, working the Club/First cabins, I'd be embarrassed by the fact my company can't provide a product that has such a great reputation. I would feel apologetic, and try to do everything in my power to compensate. Having flown BA many times, and having seen how their staff operate, I'm sure this is what's on alot of their minds... IMHO

Well as BAexecutive lists his occupation as Cabin Crew Member he would certainly be sympathetic to the situation the BA cabin crew were in on his flight. As an airline employee he would also be very understanding that these things sometimes do happen - certainly he should be more understanding than an average passenger off the street.

I'm assuming of course he isn't a BA cabin crew member - otherwise he'd be on a very cheap ticket anyway, so not really to expect compensation.

If he's not BA, then I wonder why he is flying and complaining about a rival, rather than taking a cheap industry ticket on one of his partner airlines.....



Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 6953 posts, RR: 57
Reply 12, posted (8 years 7 months 3 weeks 9 hours ago) and read 5730 times:

My BA flight was cancelled, and I was compensated with 50,000 BA miles.


The world is really getting smaller these days
User currently offlineSpeedbirdEGJJ From United Kingdom, joined Nov 2003, 429 posts, RR: 4
Reply 13, posted (8 years 7 months 3 weeks 9 hours ago) and read 5714 times:

Quoting Cornish (Reply 17):
Well as BAexecutive lists his occupation as Cabin Crew Member he would certainly be sympathetic to the situation the BA cabin crew were in on his flight. As an airline employee he would also be very understanding that these things sometimes do happen - certainly he should be more understanding than an average passenger off the street.

I'm assuming of course he isn't a BA cabin crew member - otherwise he'd be on a very cheap ticket anyway, so not really to expect compensation.

If he's not BA, then I wonder why he is flying and complaining about a rival, rather than taking a cheap industry ticket on one of his partner airlines.....

Thankyou Cornish, I had noticed this and thought the same, however i didn't want to detract from the point i was making. As i understand all Long Haul departures ex LHR had catering and ammenity kits on board from last monday so think baexecutive has either got his dates wrong or ........

would still be interested to know the routing and dates of travel


User currently offlineFlyCaledonian From United Kingdom, joined Dec 2003, 2048 posts, RR: 3
Reply 14, posted (8 years 7 months 3 weeks 9 hours ago) and read 5678 times:

If you visit ba.com you'll see you can get the latest information on catering, and BA are not providing a standard service, as this extract shows: -

Our on-board catering situation is gradually improving, however we are currently unable to offer the standard of service that you expect from us. Our in-flight-entertainment is available in all cabins, but please see below for cabin specific catering information.

FIRST and Club World:

A hot meal service is now available on all long-haul flights to and from Heathrow. For customers travelling in our FIRST and Club World cabins we have a choice of three premium main courses. However this will be served on a World Traveller-style tray. A limited bar service is available with wine, beer and bottled water available on all long-haul flights. For the second meal service a cold deli-box will be available, either afternoon tea or breakfast, as appropriate depending on the time of your flight. Washbags, pillows and blankets are available on-board as usual. Also sleeper suits and duvets continue to be available in our FIRST cabins.

Customers are encouraged to take advantage of the increased levels of catering provided in our Heathrow lounges. Additionally meal vouchers will be available before flying from Heathrow for FIRST passengers and Club World passengers.



Let's Go British Caledonian!
User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 701 posts, RR: 0
Reply 15, posted (8 years 7 months 3 weeks 9 hours ago) and read 5669 times:

Yes I am Cabin Crew however my company does not fly transatlantic and has no reciprocal agreements with BA regarding 'cheap tickets'. At no time did I mention anything to do with the cabin crew on my flights as they were as usual excellent and in fact handled the situation with good humour, my grievance for the THIRD time is with the way BA handled it at HQ level, If I had been told 'no we have no catering, duty free, amenity kits, sleeper suits, then I would have travelled with another operator the fact is I was told otherwise.

The fact that I work in the industry does not exempt me from making complaints or expecting service levels comparable with the rest of the flying public!


User currently offlineSpeedbirdEGJJ From United Kingdom, joined Nov 2003, 429 posts, RR: 4
Reply 16, posted (8 years 7 months 3 weeks 8 hours ago) and read 5642 times:

Is the dates and routing a secret then??......

User currently offlineGARPD From UK - Scotland, joined Aug 2005, 2580 posts, RR: 4
Reply 17, posted (8 years 7 months 3 weeks 8 hours ago) and read 5632 times:

Quoting Baexecutive (Reply 15):
also BA lost my bags on the return flight.

respectfully, I must correct you on that.
The Baggage handlers lost your bag. Not BA. Its doesn't help your situation either way I know, but if you are indeed Cabin crew, you should be more than aware of this.



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User currently offlineToulouse From Switzerland, joined Apr 2005, 2754 posts, RR: 58
Reply 18, posted (8 years 7 months 3 weeks 8 hours ago) and read 5623 times:

What a thread!!!!!!!!!!!! From what I can see, Baexecutive posed a fairly understandable question which to many of you has been more like a red cape to a bull...


Long live Aer Lingus!
User currently offlineSpeedbirdEGJJ From United Kingdom, joined Nov 2003, 429 posts, RR: 4
Reply 19, posted (8 years 7 months 3 weeks 8 hours ago) and read 5605 times:

Quoting Baexecutive (Reply 22):
At no time did I mention anything to do with the cabin crew on my flights as they were as usual excellent and in fact handled the situation with good humour

Thats good to hear.

Quoting Baexecutive (Reply 22):
my grievance for the THIRD time is with the way BA handled it at HQ level

Give them chance, you only travelled at some point 'last week' it wouldnt take a genius to appreciate the volume of letter CR have recieved these past weeks!

Quoting Baexecutive (Reply 22):
If I had been told 'no we have no catering, duty free, amenity kits, sleeper suits, then I would have travelled with another operator the fact is I was told otherwise

I find this hard to believe, what exactly were you told? and when?, incidently British Airways only provide 'sleeper suits' in first and not in Club World

Quoting Baexecutive (Reply 22):
The fact that I work in the industry does not exempt me from making complaints or expecting service levels comparable with the rest of the flying public!

No i doesn't you're quite right


User currently offlineGARPD From UK - Scotland, joined Aug 2005, 2580 posts, RR: 4
Reply 20, posted (8 years 7 months 3 weeks 8 hours ago) and read 5580 times:

Quoting Baexecutive (Reply 2):
Yes I was given vouchers however If I had wanted to eat in Macdonalds

Now, I do not know for sure, but I would be very surprised to find that these vouchers limited you to just MacDonalds meals.
I have a friend who travels BA every week in Business class to and from New York. He was well aware of the catering issue and has been receiving vouchers with which he has been able to purchase "Very nice sandwiches and cold food" in his own words.
Also, he has bought some food with the vouchers which the Flight attendants have only been too happy to reheat for him in the galley ovens.

I think, under the circumstances, you realy could not expect anything more.

[Edited 2005-08-31 18:32:40]


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User currently offlineFlyCaledonian From United Kingdom, joined Dec 2003, 2048 posts, RR: 3
Reply 21, posted (8 years 7 months 3 weeks 8 hours ago) and read 5565 times:

Quoting FlyCaledonian (Reply 21):
Customers are encouraged to take advantage of the increased levels of catering provided in our Heathrow lounges. Additionally meal vouchers will be available before flying from Heathrow for FIRST passengers and Club World passengers.

To quote the extract from BA's own website again, not only have BA been offering vouchers but in the Lounges they have been offering enhanced catering since the dispute started. Who exactly told you a normal service was in operation, when BA seem to be plastering it everywhere that while flights are normal, service is not?



Let's Go British Caledonian!
User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 22, posted (8 years 7 months 3 weeks 8 hours ago) and read 5532 times:

Quoting Baexecutive (Reply 2):
I don't think I was on Mars however maybe the BA call centre is based there as I was repeatedly promised a 'full' service by my travel date. Yes I was given vouchers however If I had wanted to eat in Macdonalds then I would have saved my £4000 and flew economy!



Quoting Baexecutive (Reply 22):
Yes I am Cabin Crew however my company does not fly transatlantic and has no reciprocal agreements with BA regarding 'cheap tickets'.

Are you cabin crew? And you spent £4,000 on a ticket?????


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 23, posted (8 years 7 months 3 weeks 8 hours ago) and read 5528 times:

Understanderble question . . . ?

I totally agree with response #1 - where have you been?

Who told you everything was OK?

What were your dates of travel?

What were you actually given at check-in?

What were you advised at check-in?

The same questions again for the return flight.

Are your bags still 'lost'?

What did you think of the new 'softer' Club World Sleeper Seats?



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 24, posted (8 years 7 months 3 weeks 7 hours ago) and read 5458 times:

Quoting ARGinLON (Reply 29):
Are you cabin crew? And you spent £4,000 on a ticket?????

That is beside the point....who cares? My question is does Baexecutive really value the Club World meals at £4000 a return trip  Wink

Quoting Piedmontbrat (Reply 3):
You know...complaining about your lack of first class service on a plane ride seems to be very trite and selfish in light of the catastrophy along the US Gulf Coast.

I guess this is Part 2. I took a load of flak for saying I'd be disheartened if I don't get full service in First next month because people in Africa are starving. Surely as a 36-45yr old you can rationalise that the situation Baexecutive is in no way related to Katrina.

Quoting FlyCaledonian (Reply 28):
Who exactly told you a normal service was in operation, when BA seem to be plastering it everywhere that while flights are normal, service is not?

Phone the Executive Club and ask them. I regularly post on Flyertalk and a number of people flying F and J have been given wrong information over the phone and been told a full bar service is up and running.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
25 GDB : Piemountbrat, would you have objected to this post at the time of the far worse Asian tsunami, or do only American lives and property count for anythi
26 Lhrmaccoll : For that, buddy, you are on my respected list. You summed up my main pet hate in one! Alex
27 Aerofan : you should have travelled on Virgin Atlantic. Many BA passengers did and are now happier for it i'm sure
28 Col : It seems to be taking BA a long time to sort this out. Why don't they use the same caterers as VS?
29 GDB : GG are a huge operation, the only one at LHR that can supply BA. The VS operation at LHR is a fraction of the size of the BA one. BA have several hund
30 GARPD : I'd like to see the information that brought you to this conclusion.[Edited 2005-08-31 20:49:11]
31 Trekster : It gonna be a bit hard to transfer smoothly all our catering requirements to another company. Look at the number of flts we have each day, i doubt an
32 Richard28 : Which is probably why the 900+ killed in Baghdad today was also not in his rant. Back to topic, Id definately drop a line to BA, thats out of order i
33 WhiteHatter : Level headed type of post alert... Yes you do have a grievance. But DON'T be tempted to start doing the "Disgusted of Tunbridge Wells" bit, be as str
34 Pmg1704 : GDB, the Brat made a sad/angry/snotty comment, true. But I think you should be clear that you do understand how someone might react more strongly whe
35 CrossChecked : Yeah. The food is why you chose to fly Club...... :sigh:
36 WhiteHatter : Did you have Thais or Brits hijacking threads when they had their problems? The ape-brained Brat was well out of order and hijacked an aviation threa
37 GARPD : HEAR HEAR!!
38 Col : Just a little lighthearted comment: It is nice to see that the BA lost luggage issues are still regular at LHR!
39 Post contains images GARPD : Except the luggage was lost on his inbound leg. In other words, some yank screwed up
40 Post contains images Col : GARPD, I read this as JFK-LHR-GLA. He did not receive his bags at GLA. My guess is that they were lost between T4 and T1. We screw up many times, but
41 A340Driver : A perfectly acceptable complaint, you should write in. I did a similar thing a couple of years ago because they served the same unidentifiable food (n
42 GARPD : No one has suggested this.
43 Post contains images Fbgdavidson : Limo only on full fare J class tickets. Massage only if you can get the treatment booked, apparently this is tough. Alternatively get one before you
44 Post contains images Richard28 : incorrect, available on J and D class fares. Only discounted Z class fares do not get limo service. Incorrect again! You have option of booking treat
45 Post contains images Fbgdavidson : I stand corrected. Should have made myself more clear, I was referring to the mid-flight one. I'd heard from a VS flying friend that getting midfligh
46 Soups : My dad flew business on LHR-ACC segment he said worse flight he ever been, same as flying economy! no flat beds his seat was faulty However on the AC
47 ChiGB1973 : I would guess closer to 21 than to 25.
48 TWA902fly : This is the type of quote that makes me embarrased to have an american flag next to my user name, and by the way on december 28 2004... right after t
49 BritPilot777 : Excuse me?! Being an Indian and one who loves this country more than anything I am really pissed off by what the hell you just said! What the hell di
50 AA767400 : Because unfortunately many on this website are racist, and say these kind of things all the time. It has happened before and it will happen again. It
51 GustyOrange : Any particular reason you didn't fly direct with CO on GLA-EWR BAEXEC ? Gusty
52 LeonB1985 : Seemingly speaking up against racist views isn't allowed, in the eyes of certain forum members, as the email I received from Ruirui shows: Why are com
53 Piedmontbrat : Not that it should make any difference to TWA, I did in fact make a sizable donation to the tsunami relief efforts. As a matter of fact, I loaded tru
54 Monkeyboi : I am BA crew and like most of my collegues, I was disgusted with the un-official industrial action from our own employees. We took quite a bad wrap fr
55 Post contains images Zarniwoop : I was flying SIN-LHR-SIN with BA (economy class) the weekend when all this trouble blew up. I am an executive club member so I got an email the mornin
56 TWA902fly : Thanks for taking note of my comment. Know i meant no disrespect to you and what you believe in, and its nice to know people like you are doing somet
57 Speedbird2155 : Monkeyboi, the experience on the ground is completely different with most premium passengers understanding the fact that the situation isn't back to
58 Lhrmaccoll : Well it seems all of my comments, regarding this issue have been deleted. I mean i'm not one for staging a hissy fit, but this is a public forum, peop
59 BCAL : Me too. I have yet to meet or hear from one BA regular who flew with VS during the strikes and is happier for the experience. BA is consistently prof
60 Baexecutive : >speedbird, I mentioned to the ground staff at the time that I was unhappy at being told conflicting information only to be met with indifference, I w
61 Carduelis : BAexecutive:- Just in case you missed it . . . If you answer these questions your credibilty will be considerably enhanced. Methinks you protesteth to
62 Baexecutive : Hi Carduelis GLA-MAN-LHR-JFK (stopped at MAN to pick up a friend) EC told me everything was dandy I was given £30 at check in and advised a limited c
63 GARPD : So you were told. But from your original post you led us to believe you were not told. And how is it BA's fault that you wasted your food voucher on
64 Baexecutive : I did'nt say I was'nt told, I said I was told conflicting info by the service centre! I was being sarcastic when I mentioned Macdonalds.......it was a
65 GARPD : The fact remains that you seem to have squandered your vouchers on luxury. Then give BA a bad rap for only being able to purchase junk/fast food. Mat
66 Cornish : errr yes. Sympathy is going rapidly out of the window if BA gave you 30 quid to spend on food and you just bought champagne for the flight. 30 quid i
67 PanHAM : I haven't been reading all of this, but beeing an Executive Club Gold member myself I have to smile a bit. Yes, you are in a trap if you wish to retai
68 SpeedbirdEGJJ : Baexecutive Still............ You claimed to have travelled 'last week' and despite three requests from myself, Cornish and Carduelis you still refuse
69 Carduelis : BAexecutive:- When I read your initial thread starter I took it with a lorryload of salt . . . it had elements of incredible vaguenes and nebulous str
70 BostonGuy : I'm not quite sure how your complaint that vouchers for food in the airport isn't reasonable yet spending 4,000 Pounds to get Club World food is reas
71 ARGinLON : I really doubt he paid 4,000 quid for a ticket. He is a flight attendant. Are FA's salaries "so" good to afford such tickets?
72 Post contains images BCAL : @Baexecutive How about writing a Trip Report, recounting your experiences and giving the unanswered questions such as the dates of your flights? It wo
73 Baexecutive : >speedbird, the dates of my flights were as follows, outbound 18/08 inbound 24/08, it was the exec club that advised me that service levels should be
74 BostonGuy : Exactly. And has already been mentioned news organizations around the world had as one of their top stories, for days, the lack of service on BA. Res
75 Carduelis : Not that I really wish to try and get some sense into your head - I've tried enough already. The unnofficial strike by Gate Gourmet did not happen un
76 GARPD : Why do I get the feeling this is someone complaining, for the sake of complaining. An F/A on a £4000 ticket who give incorrect dates. Just doesn't ad
77 ChrisH : 21-25 yearold cabin crew member spending 4000£ on a plane ticket? Or a 21 yearold living with mum just trying to stir some sh1t cause on his last dom
78 7LBAC111 : Did you really choose BA for the catering. Did you boll**ks. I find it very difficult to believe any cabin crew member would pay full whack J2BA fare
79 AA767400 : Forget about that, Why would a Flight Attendant pay that kind of money if they could go dirt cheap. And remember there are many Flight Attendants tha
80 Speedbird2155 : If other First, Club and Gold and Silver ECH can find the catering and the majority of them are satisfied that BA is making an effort, then I am left
81 Post contains images Argonaut : Thought they served only sandwiches, not wraps...still, wouldn't like to have a bad one. Yikes!! Literally??!? I guess that qualifies as a bum unwrap
82 Post contains images GARPD : I'm sorry, was that supposed to be funny? Well atleast you had a good laugh
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