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Seat Comfort Vs Service  
User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 2
Posted (15 years 12 months 4 days 19 hours ago) and read 1723 times:

Browsing through websites today made me think about something--whether seat comfort or service is more important on long, trans-Pacific or trans-Atlantic flights.

Would you rather have 48" of pitch in Business Class coupled with good onboard service and a lot of good food (Swissair), or have a narrow(er), 6' long, fully reclining bed with "average" service and "average" food (BA)?

F L Y 7 7 7 U A L

7 replies: All unread, jump to last
User currently offlineTrvlr From United States of America, joined Feb 2000, 4430 posts, RR: 19
Reply 1, posted (15 years 12 months 4 days 19 hours ago) and read 1626 times:

Since I fly coach on the average all the time US airlines I would prefer either!! Actually, I would prefer the Swissair type flight because I think if you have a seat that is in anyway better than a coach seat, one should not complain.

Aaron G.

User currently offlineUALfa@jfk From United States of America, joined May 2000, 311 posts, RR: 0
Reply 2, posted (15 years 12 months 4 days 18 hours ago) and read 1606 times:

Seat comfort, rather than onboard service on a long haul flight is definitely more important to me (as long as the service isn't rude or non-existent). Most major airlines offer great in-flight entertainment on their long haul routes, especially in first or business class. Not to sound ungrateful, but I know when I'm into some interesting movie or other audio/visual system, the most annoying thing is to have the cabin crew constantly interrupt me by offering some muffin, wine, or something else that I don't want.

If I'm snuggled cozily in my comfortable seat with personal entertainment, I'm happy. An uncomfortable seat, say between JFK and NRT, would make a flight miserable, no matter how nice the flight attendants are.

User currently offlineRaddog2 From , joined Dec 1969, posts, RR:
Reply 3, posted (15 years 12 months 4 days 13 hours ago) and read 1583 times:

Seldom is service so abominable that it ruins the whole flight (although TWA did this to me back in 1990 or so and I avoided flying them for nearly 10 years.) I'll take more seat comfort any day.

User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 47
Reply 4, posted (15 years 12 months 4 days 10 hours ago) and read 1573 times:

... Er, yes.


The customer isn't a moron, she is your wife -David Ogilvy
User currently offlineJet Setter From , joined Dec 1969, posts, RR:
Reply 5, posted (15 years 12 months 4 days 9 hours ago) and read 1567 times:

Who say's BA's new Club World provides average food or service? Can't find fault with BA's staff, can't comment on the food in Club World!

User currently offlineCV990A From United States of America, joined Sep 1999, 1479 posts, RR: 0
Reply 6, posted (15 years 12 months 4 days 5 hours ago) and read 1551 times:

I'd take a comfy seat over service any day of the week!

Kittens Give Morbo Gas
User currently offlineTripl7 From , joined Dec 1969, posts, RR:
Reply 7, posted (15 years 12 months 4 days 4 hours ago) and read 1549 times:

Absolutely seat comfort first - no doubt about it. No matter how long the flight. Last year I flew Virgin LHR-MIA and back. B747-400. Outbound I was upgraded to Premium Economy (like club class) I was upstairs, in a roomy cabin with 2 abreast seating, and the wide business class type seats with the IFE screen on the seatback of the seat infront of me. It was heaven ! Inbound to LHR, I was not so lucky. I was seated in a crammed economy cabin with less than satisfactory seat pitch. The IFE and meal tray were exactly the same as those in the upper deck. But that did nothing to make the flight any more comfortable or pleasant. It's like trying to enjoy a nice juicy meal with a terrible toothache ! Anything the airline throws in is a waste of money and resources if the seat is not comfortable.

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