Boeing747-400 From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 10 months 3 weeks 2 days 20 hours ago) and read 1582 times:
Well, I think that AWA has gotten worse. Back in 1994, I considered them an ok airline with pretty good service. But I haven't flown them since 1994, so I don't know what they are like now, but from what I hear, they stink!
Exnonrev From United States of America, joined Oct 1999, 621 posts, RR: 4
Reply 7, posted (13 years 10 months 3 weeks 2 days 17 hours ago) and read 1534 times:
There's a reason Continental is in the process of hiring its own agent and ramp personnel at PHX and LAS. They've lost too many customers expecting CO-quality service only to get treated like dirt at those and other HP-manned CO stations. The HP-manned stations are also consistently among the worst in the CO system for lost bag complaints.
It's even worse for CO employees and their families. America West agents are notorious for bumping CO employees from CO flights in favor of lower seniority HP pass riders.
The Airways article is right on. It's about time they did an article on a current airline that isn't a bunch of PR fluff.
Wingman From St. Vincent and the Grenadines, joined May 1999, 2099 posts, RR: 5
Reply 8, posted (13 years 10 months 3 weeks 2 days 17 hours ago) and read 1506 times:
This is easily one of the worst airlines I've ever flown. Always late, fake turkey sandwiches, cancellations out the wazoo etc. Phoenix is a boomtown and really needs something better. HP is the only airline I know of that makes even a 320 a lousy ride. At least they could clean the damn planes once in a while.
Planenutz From United States of America, joined Dec 1999, 1282 posts, RR: 10
Reply 9, posted (13 years 10 months 3 weeks 2 days 17 hours ago) and read 1505 times:
America West is pretty bad. I fly them regularly from MEX to PHX with connections to ORD or SFO. Their flights are always late. Their ticket counter at MEX and at SFO are way too small, and the lines are always a mile long.
I have been on a 25 y.o. Mexicana 727 thats appears to be in better condition than an 8 y.o. HP 737-300!
Sforamper From United States of America, joined Mar 2000, 114 posts, RR: 0
Reply 10, posted (13 years 10 months 3 weeks 2 days 17 hours ago) and read 1504 times:
AW has the same problems any other airline has, you all should see UA here in SFO, canceling 30 -40 flts, overbooking galore etc , I d rather be late on AW waiting for a mechanical to be fixed than going out on UA because a mechanic is being forced to sign it ok, but do I hear anything about that ? no.
I have the June issue of Airways and I dont see anything on it. so dont believe all the BS u read.
Prinair From United States of America, joined Dec 1999, 744 posts, RR: 2
Reply 11, posted (13 years 10 months 3 weeks 2 days 11 hours ago) and read 1465 times:
HP is simply going thru some of the problems that all major airlines go thru. I have worked at many major airlines and I think that they are doing as good as job as many others. I have had wonderful flights with them as well as some awful ones, the same with AA, CO, TW, UA, etc. I have noticed that some of you have nothing but praise for CO. It is wonderful but let me remind you that it is not a PERFECT airline either. I was flying from MCO-PHX-ELP on HP last month and when I arrived at the gate in MCO the agents were saying "America Worst" in their announcements (this station is handled by CO for HP) and were very rude to the passengers as they checked in. They also seemed to enjoy telling the passengers that the "entertainment devices" were broken and that there would not be a movie on this long flight, once again these were CO agents. Once I boarded, I and all other passengers were surprised to find that the entertainment system worked perfectly. The aircraft was spotless and the flights were on time.By the way, the comment that HP agents bump CO nonrevs in favor of their own is simply not true. In my many years of traveling nonrev on CO that has never happened to me and I traveled most frequently out of HP handled stations. I case you are not aware of it, HP agents are required to submit a printout of the standby list (rev and nonrev) with their TLR (ticket lift envelope) to Houston accounting for every single flight that they handle. The list is compared to the boarding pass stubs and passes included in the TLR thus ensuring that all standbys were boarded fairly. Also, at CO stations handled by HP there is still a CO station manager that oversees the operation (he or she is a CO Employee) and is responsible for mantaining the levels of service required. Also, HP wings are sewn on cockpit crew shirts only (just like CO, same vendor), real wings are worn on the uniform jackets.I am not defending HP, I am merely pointing out facts. It is ok to complain and express your story if you have not received good service (and this is not intended to anyone in particular) but do not criticize unless you have ALL the facts and both sides of a story.Best Regards.
Awaramper From United States of America, joined Nov 1999, 118 posts, RR: 0
Reply 12, posted (13 years 10 months 3 weeks 2 days ago) and read 1420 times:
I'm getting tired of all the AWA bashing that seems to go on everywhere. We are going through some tough time right now. If you want to believe that story in Airwys magazine, that's fine. We do need to improve in some areas, but to say that we are the worst at everything is wrong. We work our asses off to try to get planes out on time. We do clean our airplanes after each flight. If you want to blame someone for how bad AWA is then go after Bill Franke our CEO. He is,was,and always will be the problem until he's thrown out. For those who haven't flown us recently, give us a try you just might be suprised that we aren't the monstors people say we are.
LAXFlyer From United States of America, joined Feb 2000, 158 posts, RR: 0
Reply 13, posted (13 years 10 months 3 weeks 1 day 23 hours ago) and read 1405 times:
I've flown HP many times as a non rev and have never experienced anything short of professional service from it employees. I too read the artical in Airways and pretty much took it with a grain of salt. Every airline has it problems, as has been pointed out many times, we at CO have had our problems and in time they were corrected. However, one item in the forum I took offense to was the comment from Prinair concerning our agents in MCO and the so called flight announcements he claims to have heard. That never happened! No CO employee would ever do anything like that even in jest. The employees of CO have respect for ALL carriers and their employees. So lets not add fuel to the fire by posting things that never happened.
Prinair From United States of America, joined Dec 1999, 744 posts, RR: 2
Reply 15, posted (13 years 10 months 3 weeks 1 day 20 hours ago) and read 1379 times:
LaxFlyer.Most of CO employees do respect employees of other carriers and perfom their job with utmost profesionalism but sadly the incident mentioned above did happen. I worked for many years at the CO training center (Gateway near IAH) and unfortunately CO does not always hire the best people for the job at hand. The above is merely a minor "problem" compared to some of the things that I have witnessed during my years with EA, CO, and Amadeus Training. Granted these events are very rare and usually are dealt with quickly(this has been reported to Houston). Besides any CO employee can tell you that their MCO staff is legendary for being rude. This has not been the first time that I have witnessed the MCO station act in such a manner.I believe that when working in a customer contact position there is no excuse for being rude regardless of the circumstances and unfortunately MCO staff seem to forget that.Regards.