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UA Employees Describe MSY Flights  
User currently offlineDouglasDC8 From Australia, joined Dec 2007, 0 posts, RR: 0
Posted (9 years 2 weeks 1 hour ago) and read 6502 times:

A friend of mine from UA showed me an internal United Newsletter. While this posting deals with United employee's experiences, I bet all of the airline people involved with the relief effort are experiencing profound emotions... I have not included the last names of the people interviewed to protect their privacy. So here's the "meat" of the "Newsreal".

"Chicago based Flight Attendant Jacqueline XXXXX, who flew the relief trip on Friday, said 'some people had been on the flight the day before and tried to prepare us. The people we were evacuating hadn't showered or slept. They had health issues. We tried to take it all into consideration. I made an announcement about finding your seatbelts and told them how to find the orange button above their heads, so they could ring it if they needed help. I showed them how to work the air vents.

'Some people gave us hugs as they were getting off the plane,' she said. 'One said "This is the most food I've had in four days." That's why I wanted to volunteer. You see it on the news, see pictures in the paper, but unless you see these people up close, you can't imagine what they've gone through.

'I really feel honored to have worked the flight. We made some nice announcements-we said "Please know that we are honored and privileged to serve you on this flight. You're in our prayers and in our thoughts." '

"Chicago Ramp Serviceman Larry XXXXX worked the first relief flight last Thursday. He says 'We didn't really know what to expect. I don't think anybody did. We say things on TV, and we didn't know if there would be thousands of people cramming to get on the plane. There were reports of looting and violence.

'The Delta concourse, where a hospital was set up, looked like something out the middle ages,' he continued. 'People were lying in the hallways on stretchers, and there weren't people to meet them, like you'd expect in an emergency. We brought paramedics with us on the flight. The helicopters were landing at the Delta concourse, and they were taking stretcher after stretcher off and putting them on belt loaders.'

Of the mood on the aircraft on the way back, XXXXX said 'there were people on the plane who had never flown before, and who didn't know where all their family members were, but they felt it was best to get themselves and their children out. One guy I talked to had been on a school roof for a couple of days. They were happy to be somewhere warm and safe for a while.'"

Once again, I'm not posting this as a "great for United" post, but to give a-netters a glimpse of the professionalism that ALL of the airline employees are showing during this tragedy.

I've always been proud of aviation professionals who save the day while they are "just doing my job".

22 replies: All unread, jump to last
 
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 1, posted (9 years 1 week 6 days 23 hours ago) and read 6233 times:

Wow... Thanks for posting that, I've wondered what was going throgh the people working the flights minds.

One question, since I've never been through MSY...

Quoting DouglasDC8 (Thread starter):
'The Delta concourse, where

Is this the D-as-in-Delta concourse or the Delta Airlines concourse?

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineDeltaMIA From United States of America, joined Feb 2004, 1672 posts, RR: 17
Reply 2, posted (9 years 1 week 6 days 22 hours ago) and read 6192 times:

Quoting Lincoln (Reply 1):
Is this the D-as-in-Delta concourse or the Delta Airlines concourse?

Ironically they are one in the same.



It's a big building with patients, but that's not important right now.
User currently offlineBN747 From United States of America, joined Mar 2002, 5613 posts, RR: 51
Reply 3, posted (9 years 1 week 6 days 22 hours ago) and read 6103 times:

Great post Douglas DC8! appreciate the insight.

Clearly, many of these people have never flown before because many are so destitute.

One local in speaking with a reporter said " Many people were afraid to board the helicopters hovering above their homes/apts etc.. because they did NOT have the money nor they afford to pay for the helicopter airfare...

...that's right, many are actually believed they had to pay for the actual rescue helicopter lift...

We can get so removed.. detach from the way some people live... that their mindset actually becomes foreign to those of us who are more fortunate.

BN747

[Edited 2005-09-07 04:49:03]


"Home of the Brave, made by the Slaves..Land of the Free, if you look like me.." T. Jefferson
User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 1 week 6 days 21 hours ago) and read 5979 times:

Whats nice is to see all the airlines pitching in and taking down all the barriers possible to help people. It's a shame it takes sometihng like this to bring out such a human side to this industry, working in which all too often ends up so routine and staff get so jaded, we as passengers forget what a great and special bunch of humans (yes, humans!) most airline people are!

My hats off to all of you who so compassionately are helping out. From the flight deck crews to the cabin crews to the ground support crews, you'll be remembered for it for a long time to come!

Tony


User currently offlineDouglasDC8 From Australia, joined Dec 2007, 0 posts, RR: 0
Reply 5, posted (9 years 1 week 6 days 21 hours ago) and read 5951 times:

Thanks for all of your thanks!

User currently offlineAogdesk From United States of America, joined Jun 2004, 935 posts, RR: 3
Reply 6, posted (9 years 1 week 6 days 21 hours ago) and read 5904 times:

The best part about reading these is knowing that there are thousands of airline employees who would have jumped at the chance to serve those victims. It sounds rather odd to say those (employees) quoted above were 'fortunate', but I think its safe to say that they spoke for all of us within the ranks of the industry. Excellent work UA (and everyone else who was even remotely involved in the rescue effort).

User currently offlineRampRat74 From United States of America, joined Dec 2003, 1537 posts, RR: 2
Reply 7, posted (9 years 1 week 6 days 19 hours ago) and read 5771 times:

My coworker and friend works at MSY. I befriended him back in 1993 while both of us were in CS training in SFO. We both ran into each other while we were working in DEN in the late 90's. I transferred to PDX in 98 and haven't kept in touch with him. I didn't know he transferred back to MSY. I found out that he was on one of those rescue flights to ORD. I'm trying to find out what hotel he is saying out, so I can send some money to him.

User currently offlineWhataboutme From United States of America, joined Aug 2005, 173 posts, RR: 1
Reply 8, posted (9 years 1 week 6 days 19 hours ago) and read 5762 times:

Douglas
Thanks for the post. Hats off to everyone that has help out in America's time of need. I sit here in my house typing this on my computer while watching VH-1 knowing that over a million people at this time has not had a shower and out looking for love ones. I feel guilty cause I am safe and I know where all my love ones are. How most of us take things for granted and you have the employees of all the airlines out doing there part to bring these people to safety. God Bless you all and your support.
Just to let everyone know, my roommate and I are talking about adopting an animal that was effected and can not find their owner.


User currently offlineChrisA330 From Canada, joined Oct 1999, 632 posts, RR: 0
Reply 9, posted (9 years 1 week 6 days 7 hours ago) and read 4357 times:

Slightly off topic, but here's comments from the AC crew that worked the relief flights. Quite eye opening...

http://www.achorizons.ca/en/issues/2005/september/comments.htm


User currently offline707lvr From United States of America, joined Jun 2004, 585 posts, RR: 2
Reply 10, posted (9 years 1 week 6 days 6 hours ago) and read 3890 times:

Not off-topic at all, Chris. Quite moving, and I'm sure very sincerely appreciated.

User currently offlineFlybynight From Norway, joined Jul 2003, 1005 posts, RR: 2
Reply 11, posted (9 years 1 week 6 days 5 hours ago) and read 3590 times:

What is the condition of MSY? I believe only emergency/rescue flights are coming and going at this point.

Glad to see the airlines helping, especially since they themselves have gotten hit as well with the hurricane (higher fuel cost for one).

A nice big cruise ship should come in to New Orleans and take people out!



Heia Norge!
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 1 week 6 days 4 hours ago) and read 3350 times:

Quoting Flybynight (Reply 11):
A nice big cruise ship should come in to New Orleans and take people out

Funny you shoul dmention that.
I heard they are chartering a crusie ship or 2?? Or was i just dreaming about that


User currently offlineLV From United States of America, joined Jun 2001, 2005 posts, RR: 0
Reply 13, posted (9 years 1 week 6 days 4 hours ago) and read 3214 times:

Quoting Trekster (Reply 12):
Quoting Flybynight (Reply 11):
A nice big cruise ship should come in to New Orleans and take people out

Funny you shoul dmention that.
I heard they are chartering a crusie ship or 2?? Or was i just dreaming about that

The government has chartered 3 cruise ships for six months to use as temporary housing.


User currently offlineDouglasdc8 From Australia, joined Dec 2007, 0 posts, RR: 0
Reply 14, posted (9 years 1 week 6 days 4 hours ago) and read 3156 times:

Yes, the US federal government has leased 3 cruise ships from Carnival to be docked in Galveston. However, I heard on a news report that the evacuees were terrified by the idea of being on a ship in the water! They expressed a desire to remain inland. I don't know if they've found people to stay on them yet.

User currently offlinePlaneFreaknATL From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 1 week 6 days 4 hours ago) and read 3014 times:

Quoting Lincoln (Reply 1):
One question, since I've never been through MSY...

Quoting DouglasDC8 (Thread starter):
'The Delta concourse, where

Is this the D-as-in-Delta concourse or the Delta Airlines concourse?

Just a little FYI on MSY - Continental, America West and JetBlue also use Concourse D.

I'm flying into MSY two weeks from tomorrow - hopefully, so I'm interested to see what the conditions at the airport will be at that point.


User currently offlineCcrlR From United States of America, joined Aug 2001, 2236 posts, RR: 0
Reply 16, posted (9 years 1 week 6 days 3 hours ago) and read 2971 times:
Support Airliners.net - become a First Class Member!

Quoting Aogdesk (Reply 6):
The best part about reading these is knowing that there are thousands of airline employees who would have jumped at the chance to serve those victims. It sounds rather odd to say those (employees) quoted above were 'fortunate', but I think its safe to say that they spoke for all of us within the ranks of the industry. Excellent work UA (and everyone else who was even remotely involved in the rescue effort).

If I had the chance, I would do this too. That was very thoughtful of the employees and they are appreciated for this.



"He was right, it is a screaming metal deathtrap!"-Cosmo (from the Fairly Oddparents)
User currently offlineUnited_Fan From United States of America, joined Nov 2000, 7496 posts, RR: 7
Reply 17, posted (9 years 1 week 6 days 3 hours ago) and read 2969 times:

Those cruise ships are gonna be trashed after 6 months IMHO .


'Empathy was yesterday...Today, you're wasting my Mother-F'ing time' - Heat.
User currently offlineAogdesk From United States of America, joined Jun 2004, 935 posts, RR: 3
Reply 18, posted (9 years 1 week 6 days 3 hours ago) and read 2863 times:

Quoting ChrisA330 (Reply 9):
comments from the AC crew that worked the relief flights

Thanks for that link Chris, humbling and eye-opening describes it well. Sent it to some colleagues that are headed down there to help them set up phone access again.

Humanity at its best.


User currently offlineLonghaulheavy From United States of America, joined Dec 2003, 402 posts, RR: 2
Reply 19, posted (9 years 1 week 6 days 3 hours ago) and read 2739 times:

Quoting United_Fan (Reply 17):
Those cruise ships are gonna be trashed after 6 months IMHO .

I'm with you on that. But Carnival is getting $192 million for the privilege.


User currently offlineGilligan From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 1 week 6 days 3 hours ago) and read 2707 times:

Quoting United_Fan (Reply 17):
Those cruise ships are gonna be trashed after 6 months IMHO .


I wonder if they were scheduled for a refit before the hurricane hit?


User currently offlineUnited_Fan From United States of America, joined Nov 2000, 7496 posts, RR: 7
Reply 21, posted (9 years 1 week 6 days 2 hours ago) and read 2548 times:

Yeah,I doubt they sent the best and freshest of the fleet there . I don't mean to be nasty,but I'm sure they took the good stuff out before hand.


'Empathy was yesterday...Today, you're wasting my Mother-F'ing time' - Heat.
User currently offlinePualani From United States of America, joined May 2004, 301 posts, RR: 6
Reply 22, posted (9 years 1 week 5 days 17 hours ago) and read 2098 times:

The American Transport Association issued a request for all airlines to help with the evacuation and my airline was more than willing to pitch in but the lack of proper ground handling equipment to handle 767 aircraft was lacking.

I know I would have donated my time to assist if asked. My prayers go out to the survivors of Katrina and my thanks to those airline employees who are contributing in the only way they can....with compassion and care.


pualani


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