AP001 From Switzerland, joined May 2005, 20 posts, RR: 0 Posted (10 years 7 months 3 weeks 5 days 23 hours ago) and read 7674 times:
On September 3rd, 2005, my friend and I boarded easyjet flight 969 bound from Geneva, Switzerland to London Gatwick airport. The aircraft was Airbus A319-100 HB-JZI. The flight seemed to be on time (scheduled to depart Geneva at 0655), but just before starting to taxi, the captain shut the engines down, retracted the flaps and announced that he had a hydraulic failure warning. After two more trials, all the passengers were asked to unboard the plane while a mechanic would make the necessary repairs.
Once back in the terminal (at around 0745), the news came out that the aircraft could not be repaired immediately and that a replacement aircraft was to come from London, hence the new departure time announced was 1100 !
Having planned a one day stay at Gatwick with a return ticket the same day (EZS 976 LGW-GVA, schedule 2000-2235), we decided not to travel as such a delay would have left us with not enough time to do what we wanted to. We were said that it was not a problem and that we would have to change dates on the airline's internet site, so we left the airport and went back home.
Finally, the flight did not leave until 1348 (!), say almost 7 hours late. Not to travel was definitely the right decision !
I wrote to easyjet the following Monday (September 5th). They answered in the evening of September 7th, telling me that the amount paid (actually 10 Swiss francs less = aprox. 7$), was credited to my account and that I could change my travel dates within the next 6 month, but that any price difference between what I paid and the price of the new journey would be due.
In conclusion, this means that my only compensation is that I can travel another day. Nothing more. But having made my reservation some 5 months in advance, how will I be able to travel for the same price in the coming weeks ? It's impossible unless I chose to report my trip to, let's say, February or March of next year.
In my opinion, I think that the airline should at least offer the passengers the possibility to choose any other date to travel, regardless of the price, as a compensation. What do you guys think ? Does anyone of you know a little bit about specific rights of the passengers in such a case ?
I look forward to read your opinions and comments !
BCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 14
Reply 1, posted (10 years 7 months 3 weeks 5 days 22 hours ago) and read 7621 times:
Quoting AP001 (Thread starter): I think that the airline should at least offer the passengers the possibility to choose any other date to travel, regardless of the price, as a compensation. What do you guys think ? Does anyone of you know a little bit about specific rights of the passengers in such a case ?
Unfortunately with U2 and many LCCs, terms of bookings clearly state that if your flight is delayed by more than 5 hours, you can choose any other date of travel provided that there is availability and you pay any difference between the fare for the rebooked flight and the fare that you had paid. It is unfair, but that is what you get when you book with the LCCs. The fares for a specific flight on U2 change almost daily. It is one way that they can keep costs low by charging any difference in fares for rescheduled bookings.
Even if you booked some fares on legacy carriers, you cannot normally change the date of bookings, but if they delay was due to the airline, they might be more accommodating in similar circumstances.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
Gilesdavies From United Kingdom, joined Dec 2003, 3202 posts, RR: 1
Reply 4, posted (10 years 7 months 3 weeks 5 days 21 hours ago) and read 7528 times:
Quoting 747400F (Reply 3): the new EU law should give you more compensation than that.
I think easyJet may have a loophole there...
The flight was originating from Switzland and they are not part of the EU so I suspect the compensation scheme will not apply.
In many respects the passengers who did decide to wait and fly on the delayed flight were lucky they got to Gatwick atall... If that had been Ryanair almost definately the flight would have been cancelled and passengers would have had to book themselves on other flights.
Since a number of years I've enjoyed many day return trips to London (via LTN or recently LGW), so I really do understand your anger.
I'm not a lawyer, nor a great specialist in the matter, but I do know that "La Tribune de Genève" has indeed printed an article or two about the new EU laws concerning late, or cancelled flights since their introduction.
Since I've mentioned "La Tribune de Genève", please feel free to call my journalist friend Mrs Laurence Bèzaguet at (022) 322 37 83. It'll be a pleasure for her to hear of your grievance, and she won't delay in contacting, nor having rapid access to Mr Philipe Vignon at EZY's headquarters at Cointrin.
As a regular EZY flyer, I'm too interested in their reply...
Adriaticus From Mexico, joined May 2004, 1149 posts, RR: 17
Reply 7, posted (10 years 7 months 3 weeks 5 days 19 hours ago) and read 7441 times:
I was on a CDG-LTN U2 flight which was delayed 5:35 hrs... Usually in 30-45 minute steps, which doesn't allow you to even leave T3 and wander to see more interesting sights. Needless to say, boredom was royal!