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7 Hours Delay On Easyjet Flight GVA-LGW  
User currently offlineAP001 From Switzerland, joined May 2005, 20 posts, RR: 0
Posted (9 years 1 week 1 hour ago) and read 6510 times:

Hi everyone,
On September 3rd, 2005, my friend and I boarded easyjet flight 969 bound from Geneva, Switzerland to London Gatwick airport. The aircraft was Airbus A319-100 HB-JZI. The flight seemed to be on time (scheduled to depart Geneva at 0655), but just before starting to taxi, the captain shut the engines down, retracted the flaps and announced that he had a hydraulic failure warning. After two more trials, all the passengers were asked to unboard the plane while a mechanic would make the necessary repairs.

Once back in the terminal (at around 0745), the news came out that the aircraft could not be repaired immediately and that a replacement aircraft was to come from London, hence the new departure time announced was 1100 !

Having planned a one day stay at Gatwick with a return ticket the same day (EZS 976 LGW-GVA, schedule 2000-2235), we decided not to travel as such a delay would have left us with not enough time to do what we wanted to. We were said that it was not a problem and that we would have to change dates on the airline's internet site, so we left the airport and went back home.

Finally, the flight did not leave until 1348 (!), say almost 7 hours late. Not to travel was definitely the right decision !

I wrote to easyjet the following Monday (September 5th). They answered in the evening of September 7th, telling me that the amount paid (actually 10 Swiss francs less = aprox. 7$), was credited to my account and that I could change my travel dates within the next 6 month, but that any price difference between what I paid and the price of the new journey would be due.

In conclusion, this means that my only compensation is that I can travel another day. Nothing more. But having made my reservation some 5 months in advance, how will I be able to travel for the same price in the coming weeks ? It's impossible unless I chose to report my trip to, let's say, February or March of next year.

In my opinion, I think that the airline should at least offer the passengers the possibility to choose any other date to travel, regardless of the price, as a compensation. What do you guys think ? Does anyone of you know a little bit about specific rights of the passengers in such a case ?

I look forward to read your opinions and comments !

Best regards,

Philippe
www.airperu.net

10 replies: All unread, jump to last
 
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 16
Reply 1, posted (9 years 1 week ago) and read 6457 times:

Quoting AP001 (Thread starter):
I think that the airline should at least offer the passengers the possibility to choose any other date to travel, regardless of the price, as a compensation. What do you guys think ? Does anyone of you know a little bit about specific rights of the passengers in such a case ?

Unfortunately with U2 and many LCCs, terms of bookings clearly state that if your flight is delayed by more than 5 hours, you can choose any other date of travel provided that there is availability and you pay any difference between the fare for the rebooked flight and the fare that you had paid. It is unfair, but that is what you get when you book with the LCCs. The fares for a specific flight on U2 change almost daily. It is one way that they can keep costs low by charging any difference in fares for rescheduled bookings.

Even if you booked some fares on legacy carriers, you cannot normally change the date of bookings, but if they delay was due to the airline, they might be more accommodating in similar circumstances.



MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineLsgg From Switzerland, joined Mar 2005, 577 posts, RR: 8
Reply 2, posted (9 years 1 week ago) and read 6448 times:

Quoting AP001 (Thread starter):
the airline should at least offer the passengers the possibility to choose any other date to travel, regardless of the price, as a compensation.

Apparently they haven't thought about that case yet...
Did you tell about that specifically problem to an EasyJet employee ? If not I would do it in your case ! To just give a try...

Anyway I don't know any law to resolve your problem  Sad



Swissair forever !
User currently offline747400F From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 6 days 23 hours ago) and read 6376 times:

the new EU law should give you more compensation than that.

User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3019 posts, RR: 2
Reply 4, posted (9 years 6 days 23 hours ago) and read 6364 times:

Quoting 747400F (Reply 3):
the new EU law should give you more compensation than that.

I think easyJet may have a loophole there...

The flight was originating from Switzland and they are not part of the EU so I suspect the compensation scheme will not apply.

In many respects the passengers who did decide to wait and fly on the delayed flight were lucky they got to Gatwick atall... If that had been Ryanair almost definately the flight would have been cancelled and passengers would have had to book themselves on other flights.


User currently offlineFermarta From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 6 days 23 hours ago) and read 6347 times:

Quoting Gilesdavies (Reply 4):
I think easyJet may have a loophole there...

The flight was originating from Switzland and they are not part of the EU so I suspect the compensation scheme will not apply.

No, because the destination was an airport located in the territory of a EU State.

Quoting 747400F (Reply 3):
the new EU law should give you more compensation than that.

Food vouchers, phone calls and reimbursement if flight is no longer serving any purpose, that's all.


User currently offlineIrishMD11 From Switzerland, joined Jan 2004, 88 posts, RR: 0
Reply 6, posted (9 years 6 days 22 hours ago) and read 6321 times:

Quoting AP001 (Thread starter):
I look forward to read your opinions and comments !

Best regards,

Philippe

Since a number of years I've enjoyed many day return trips to London (via LTN or recently LGW), so I really do understand your anger.

I'm not a lawyer, nor a great specialist in the matter, but I do know that "La Tribune de Genève" has indeed printed an article or two about the new EU laws concerning late, or cancelled flights since their introduction.

Since I've mentioned "La Tribune de Genève", please feel free to call my journalist friend Mrs Laurence Bèzaguet at (022) 322 37 83. It'll be a pleasure for her to hear of your grievance, and she won't delay in contacting, nor having rapid access to Mr Philipe Vignon at EZY's headquarters at Cointrin.

As a regular EZY flyer, I'm too interested in their reply...

Cheers...

Gerry



ATR 72,Avro 85,BAC 1-11,Concorde,Trident,BAE146,BN Islander,707,727,737,741,743,744757,767,772,773,DC-9,DC-10,MD-11,MD-8
User currently offlineAdriaticus From Mexico, joined May 2004, 1137 posts, RR: 18
Reply 7, posted (9 years 6 days 21 hours ago) and read 6277 times:

I was on a CDG-LTN U2 flight which was delayed 5:35 hrs... Usually in 30-45 minute steps, which doesn't allow you to even leave T3 and wander to see more interesting sights. Needless to say, boredom was royal!

__Ad.



A300/18/19/20/21 B721/2 B732/3/G/8 B741/2/4 B752 B762/3/4 B772/3 DC8/9/10 MD11 TU134/154 IL62/86 An24 SA340/2000 E45/90
User currently offlineAP001 From Switzerland, joined May 2005, 20 posts, RR: 0
Reply 8, posted (9 years 6 days 6 hours ago) and read 6137 times:

Interesting comments, thanks everyone.

Gerry, I will try to contact your friend.

Anyway, I'll post an update if anything new comes up about this matter.

Best regards,

Philippe
www.airperu.net


User currently offlineTS-IOR From Tunisia, joined Oct 2001, 3481 posts, RR: 6
Reply 9, posted (9 years 6 days 5 hours ago) and read 6100 times:

There was no other "free" aircraft to operate this flight ?! Is the Easyjet fleet used at 100% day around ?!

User currently offlineAP001 From Switzerland, joined May 2005, 20 posts, RR: 0
Reply 10, posted (9 years 5 days 1 hour ago) and read 5951 times:

Quoting TS-IOR (Reply 9):
Is the Easyjet fleet used at 100% day around ?!

The EZS fleet (easyjet Switzerland) is very busy all day long. Surely that's why the replacement aircraft had to come from London, probably LTN (EZY fleet).

Best regards,

Philippe


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