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Frontier Airlines Doesn't Want My Money  
User currently offlineBNE From Australia, joined Mar 2000, 3187 posts, RR: 12
Posted (9 years 1 month 1 week 3 days 11 hours ago) and read 6250 times:

I am off to the USA in a couple of weeks, flying with Air New Zealand to SFO. I am doing a bit of traveling around the USA. SFO-STL-MCO-LAS-SFO;

My first segment was to involve flying Frontier Airlines from SFO to STL via Denver.

Well after going through the booking there was no space for adding any country detail except for United States and Canada. It is going to make it hard for anyone from Mexico if they want to catch the new ACA to DEN flight.

So I thought no problem I just ring them. Get the consultant on the phone and they advise; sorry we do not accept bookings from Australia. WTF  mad 

I thought with the change to SABRE booking on Frontier Airlines would have been easier, well I guess not.  banghead 

I have previous flown Frontier Airlines back in 2002 and it was a pleasant flight and with the new TVs the flight experience would be even better. In 2002 I had to ring as the web site then didn’t offer online bookings from Australia but they were happy to take the details over the phone. Back in 2002 I was offered membership in their frequent flier program, how would they have handled that in 2005.

Well looks like America West gets my money, this time.

Just to compare. Continental Airlines web site were happy to take my money but after selecting flights and entering names I select Australia for credit card details it goes back to flight options and prices it all in Australian Dollars, annoying and time consuming but I got there in the end.  relieved 

Airtran also took my money no problem at all. United took my money, well they need every cent they can get.  sarcastic 


Why fly non stop when you can connect
29 replies: All unread, showing first 25:
 
User currently offlineAtrude777 From United States of America, joined Aug 2003, 5694 posts, RR: 52
Reply 1, posted (9 years 1 month 1 week 3 days 10 hours ago) and read 6187 times:

Are you still planning to fly through STL? If so what dates? I am flying in and out of STL quite a bit the next few weeks. If you would rather not say out loud you may IM me thru A.net profile using history. What Airline have you booked then-you stated AWA?
Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineUtapao From Thailand, joined Jul 2005, 645 posts, RR: 9
Reply 2, posted (9 years 1 month 1 week 3 days 10 hours ago) and read 6158 times:

Quoting BNE (Thread starter):
I thought with the change to SABRE booking on Frontier Airlines would have been easier, well I guess not.

This sounds more like airline policy, or lack thereof, and has nothing to do with the fact that they now use Sabre as their platform. AA and dozens of other airlines using Sabre certainly have no problem accepting reservations outside of the US.

Hope the trip goes well for you.



Sawasdee khrab!
User currently offlineAzstar From United States of America, joined May 2005, 623 posts, RR: 0
Reply 3, posted (9 years 1 month 1 week 3 days 9 hours ago) and read 6089 times:

Most airlines have a program to verify the billing address of cardholders. This reduces the amount of fraud since airlines are at risk accepting credit cards without a signature. Foreign addresses and credit cards probably involve a program that Frontier doesn't have, or wish to purchase, for the relatively small number of foreign passengers who buy online or on the phone. That's my guess.

User currently offlineVenezuela747 From United States of America, joined Jan 2004, 1428 posts, RR: 5
Reply 4, posted (9 years 1 month 1 week 3 days 7 hours ago) and read 5937 times:

A lot of airlines do not accept foreign credit cards, it might sound stupid but I can see where they are coming from in some contrieswhere fraud can be comitted easily and it is easier to steal ones identity


ROLL TIDE!!!
User currently offlineAirbuff From Canada, joined Aug 2005, 140 posts, RR: 0
Reply 5, posted (9 years 1 month 1 week 3 days 7 hours ago) and read 5880 times:

But also the beef I have is in general, from Canada it's even hard to sign up for things on Airline Websites as they just seem to forget that anyone from any other country may wish to use their service. It's especially frustrating when that company does business in Canada. I know this is all very vague, but even airlines that don't fly to Canada but are just a hop, skip and a jump from the border to the US, from lets say Buffalo or Seattle are limiting access to their product and are losing sales.


Where am I going, and why am I in this handbasket?
User currently offlineIRelayer From United States of America, joined Jul 2005, 1073 posts, RR: 2
Reply 6, posted (9 years 1 month 1 week 3 days 6 hours ago) and read 5774 times:

Try Southwest. You won't be able to fly out of SFO, but you can fly out of OAK or SJC to all of those destinations.

-IR


User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 7, posted (9 years 1 month 1 week 2 days 22 hours ago) and read 5539 times:
AIRLINERS.NET CREW
HEAD MODERATOR

As a matter of interest - which USA airlines accepts online bookings from South African credit card holders?


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineUAL747DEN From United States of America, joined Dec 2003, 2392 posts, RR: 11
Reply 8, posted (9 years 1 month 1 week 2 days 21 hours ago) and read 5452 times:

There is a lot more involved with transporting an international passenger than just taking their money. Frontier has made a decision that the cost out weighs the benefits therefore does not do it. An airline that transports international passengers has to have special ops in place at every airport that will accept the passengers and for an airline like F9 or most other LCC's there is not enough traffic to make it worth doing this at every location. I can assure you that their decision has absolutely NOTHING to do with taking credit cards. I can set myself up by the end of the day to take credit cards from anywhere in the world with a few clicks of the mouse!


/// UNITED AIRLINES
User currently offlineSendMEtoLAS From United States of America, joined Jan 2005, 66 posts, RR: 1
Reply 9, posted (9 years 1 month 1 week 2 days 21 hours ago) and read 5433 times:

When I worked for TZ, foreign addresses was an ongoing problem in the reservations department.
In TZ's version of Sabre, the system only accepted US postal codes. If a customer was using a foreign issued Credit Card, we would accept it, but we would have to manually enter the city and postal code. I bet if you would have talked to the right agent, they could have accepted your credit card. Probably the agent you talked to doesn't know how to fix the problem and choose not to accept your reservation rather than getting help with the situation. I also could be wrong. Just my ten cents.


User currently offlineN1120A From United States of America, joined Dec 2003, 26601 posts, RR: 75
Reply 10, posted (9 years 1 month 1 week 2 days 21 hours ago) and read 5388 times:

Quoting SA7700 (Reply 7):
As a matter of interest - which USA airlines accepts online bookings from South African credit card holders?

WN accepts lots of international purchases, so I would assume they would, as well as the legacies



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineMariner From New Zealand, joined Nov 2001, 25414 posts, RR: 86
Reply 11, posted (9 years 1 month 1 week 2 days 20 hours ago) and read 5271 times:
Support Airliners.net - become a First Class Member!

Quoting UAL747DEN (Reply 8):
There is a lot more involved with transporting an international passenger than just taking their money. Frontier has made a decision that the cost out weighs the benefits therefore does not do it.

So what are they going to do about the Mexican tourists they hope to entice from Acapulco to the US?

http://www.frontierairlines.com/news...le=/general/2005/pr_09082005a.news

"Acapulco represents Frontier's first foray into a large international city, allowing Frontier to cater to Mexican tourists wishing to visit the U.S. through Frontier's Denver hub.

Presumably, a Mexican citizen will have a credit card based in Mexico.

Apart from which, the thread starter was not an "international passenger" - as I read it, he was not trying to book as part of his international ticket, but simply as a US domestic ticket.

How would Frontier know he was an international passenger? Only the credit card says so.

This business of the non-US credit cards came up when Frontier first started flying to Mexico. We were told then that it would be "fixed with a new reservations program (Sabre)".

Obviously not. And, given all the other problems Frontier has had with Sabre, is anyone surprised?

cheers

mariner



aeternum nauta
User currently offlineSATX From United States of America, joined Apr 2005, 2840 posts, RR: 7
Reply 12, posted (9 years 1 month 1 week 2 days 20 hours ago) and read 5228 times:

As a US resident using a US card to pay for trips that usually included at least one US segment, I've been able to buy most of my tickets without having to use a non-US website. However, two airlines required that I use a non-US website for booking their flights.

1. easyJet
2. Air Asia

EasyJet was a breeze. I was able to find the flights I wanted, make the purchase, and get all the confirmation details without any special hoops to jump through whatsoever. There was an exchange and processing fee added for the international credit card service, but that was it.

Air Asia, however, was a complete joke. Nothing worked correctly and there was no immediate feedback from the site and no response to my emails. In the end, I had absolutely no idea if my flights were really reserved or not. All I knew for certain was that my card had not been charged. I ended up paying cash when I arrived at the airport because they seemed to have no clue how to process my cards even though there should have been no problems.



Open Season on Consumer Protections is Just Around the Corner...
User currently offlineAzstar From United States of America, joined May 2005, 623 posts, RR: 0
Reply 13, posted (9 years 1 month 1 week 2 days 19 hours ago) and read 4981 times:

Frontier sells tickets in Mexico. Tickets are issued through an airline representative called Hahn Air, and issued by most, if not all, Mexican travel agencies. Hahn Air processes tickets for many airlines in Mexico.

User currently offlineSimong From Canada, joined Jan 2005, 103 posts, RR: 0
Reply 14, posted (9 years 1 month 1 week 2 days 19 hours ago) and read 4977 times:

I find this so unbelievably difficult to understand. I am an airline employee and also operate my own online art business www.inuit.com . We as a *tiny* little business in comparison to these airlines accept credit cards on-line from just about every country in the world. Not once in 8 years of operation have we had a *charge back* or any other problem with these so called *foreign* credit cards. Surely the loss of a tiny percentage of *problem* cards would be offset by the revenue generated by *real* customers. Why don't these airlines take the plunge and go global ?

It just doesn't seem to make business sense.



BA all the way !!!
User currently offlineMariner From New Zealand, joined Nov 2001, 25414 posts, RR: 86
Reply 15, posted (9 years 1 month 1 week 2 days 19 hours ago) and read 4914 times:
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Quoting Azstar (Reply 13):
Tickets are issued through an airline representative called Hahn Air, and issued by most, if not all, Mexican travel agencies

Yes, the point about being able to book with a travel agents being able was made clear last time around.

At that time - and it may have changed - the travel agent charged a fee.

The question is, can the individual Mexican make a booking - not through a travel agent - either on line, or without the travel agent (booking agent?) charging a fee?

There is also the thread starter's question of why Frontier would not accept a non US credit card.

cheers

mariner



aeternum nauta
User currently offlineIkramerica From United States of America, joined May 2005, 21544 posts, RR: 59
Reply 16, posted (9 years 1 month 1 week 2 days 19 hours ago) and read 4909 times:

Quoting Simong (Reply 14):
I find this so unbelievably difficult to understand. I am an airline employee and also operate my own online art business www.inuit.com . We as a *tiny* little business in comparison to these airlines accept credit cards on-line from just about every country in the world. Not once in 8 years of operation have we had a *charge back* or any other problem with these so called *foreign* credit cards. Surely the loss of a tiny percentage of *problem* cards would be offset by the revenue generated by *real* customers. Why don't these airlines take the plunge and go global ?

You're "tiny" effort is not a good example, despite your belief that it is. Your chance of fraud is very low, considering your specialized product.

But for a travel company, fraud is big, big, big. The risk is high. F9 likely doesn't want to deal directly with foreign nationals, but would rather they go through an agent.

Quoting Azstar (Reply 13):
Frontier sells tickets in Mexico. Tickets are issued through an airline representative called Hahn Air, and issued by most, if not all, Mexican travel agencies. Hahn Air processes tickets for many airlines in Mexico.

F9 has been flying to CUN from many cities for a while. But they look to use a clearing agent for Mexican citizens. This is not uncommon.

Did the thread starter try a travel agent???



Of all the things to worry about... the Wookie has no pants.
User currently offlineMariner From New Zealand, joined Nov 2001, 25414 posts, RR: 86
Reply 17, posted (9 years 1 month 1 week 2 days 19 hours ago) and read 4868 times:
Support Airliners.net - become a First Class Member!

Quoting Ikramerica (Reply 16):
F9 has been flying to CUN from many cities for a while. But they look to use a clearing agent for Mexican citizens. This is not uncommon.

Did the thread starter try a travel agent???

See reply #16:

Quoting Mariner (Reply 15):
At that time - and it may have changed - the travel agent charged a fee.

and again:

Quoting Mariner (Reply 15):
The question is, can the individual Mexican make a booking - not through a travel agent - either on line, or without the travel agent (booking agent?) charging a fee?

and:

Quoting BNE (Thread starter):
Continental Airlines web site were happy to take my money but after selecting flights and entering names I select Australia for credit card details it goes back to flight options and prices it all in Australian Dollars,

Since Continetal - who would process his card - also uses Hahn, the whole thing seems extrmemely confused.

http://www.hr-interline.com/english/partnersna.htm

cheers

mariner



aeternum nauta
User currently offlineNWrr From United States of America, joined Mar 2005, 84 posts, RR: 0
Reply 18, posted (9 years 1 month 1 week 2 days 18 hours ago) and read 4590 times:

I don't know about any of the other legacies, but NW Res nor nwa.com can not process credit cards from anywhere but the US or Canada.


Welcome to the back of the boat...the non-rev section
User currently offlineHalophila From United States of America, joined Aug 2005, 646 posts, RR: 4
Reply 19, posted (9 years 1 month 1 week 2 days 17 hours ago) and read 4371 times:

The opposite problem also arises for US passengers booking online through airlines' websites in other countries. Example:
Try booking the cheap domestic fares on Air NZ's website at http://www.airnz.co.nz. All is well until you have to enter your credit card number, where you'll find they redirect you to the US website http://www.airnz.com (which I think uses Sabre) where the prices are a LOT more expensive. I just give an address in NZ - the credit card verification-of-address system hasn't kicked in for many parts of the world.



Flown on 707, 717, 727, 732 733 734 735 73G 738 739 741 742 743 744 74SP 757 753 762 763 772 773 77W D10 DC9 M11 M80 M87
User currently offlineTransair737 From Canada, joined Aug 2005, 73 posts, RR: 0
Reply 20, posted (9 years 1 month 1 week 2 days 16 hours ago) and read 4303 times:

I tried to book a flight with Frontier back in May departing from Seattle to MSP via DEN. I got all the way to the final confirmation and it kept giving me an error message. Thus I called their support line and was told they could not process a Canadian visa card. What's up with that? So I asked if they could book it for me in person, I was told that even they in person could not process a Canadian Visa. This just makes no sense to me. I then tried several travel agents to book the flight for me but none of them book with Frontier. Thus I ended up booking with UA. What a bunch of BS, just because I am from Canada I can't book with you?

User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 21, posted (9 years 1 month 1 week 2 days 16 hours ago) and read 4252 times:

Being a german national using a german CC, here are my experiences:
- WN: No problem
- HP: Could not finalize purchase; IIRC it was a problem with the address-format (or verification); I ended up purchasing thru an online-travelagent as I wanted to get an electronic ticket, which not every online-agent (here: Expedia) could issue.
- Air Tran: Did not accept my CC back in late 2002.
- F9: Tried it about 2 years ago & was unable to use my CC.

On those occasions where my CC was refused for online purchases, I didn´t bother to call reservations; I just changed my travel plans and the carrier "lost" me as a pax (apart from HP)
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineAsqx From United States of America, joined Jun 1999, 615 posts, RR: 0
Reply 22, posted (9 years 1 month 1 week 2 days 12 hours ago) and read 3806 times:

At Frontier, we will only accept American Express cards with a canadian address. All other credit cards need to have a US billing address. As has been stated before, we just don't feel much of a need to add the expenses of the address verification for foreign cards. For Mexico, which is where all of our international destinations are located, it was easier to contract out the work than handle it internally. Should Frontier start service to Canada, the acceptance of Canadian credit cards would be of course re-evaluated.

Being in Seattle, we occasionally get this problem, and while it can be annoying at times, its never been that big of an issue. To be honest, most Canandian passengers I notice fly Air Canada or Jazz into the U.S. then swap over to Frontier on an interline ticket, thereby avoiding the whole issue and saving the drive. And quite honestly, as full as our planes tend to be, the missed revenue from not taking foreign credit cards probably wouldn't recover the costs.


User currently offlineBNE From Australia, joined Mar 2000, 3187 posts, RR: 12
Reply 23, posted (9 years 1 month 1 week 2 days 11 hours ago) and read 3540 times:

Quoting Ikramerica (Reply 16):
Did the thread starter try a travel agent???

Which travel agent is going to want to me a flight on Frontier.

Quoting Asqx (Reply 22):
To be honest, most Canandian passengers I notice fly Air Canada or Jazz into the U.S. then swap over to Frontier on an interline ticket

This might sound silly but how is this achieved; flying on an interline ticket.
I thought Frontier was completely separate.

My other question is that Frontier Airlines list Virgin Atlantic as a Frequent Flier partner; but wouldn't most of these members come from the UK.

Lucky I wasn't the only one thinking that Frontiers policy seemed a little stupid.

Quoting Asqx (Reply 22):
As has been stated before, we just don't feel much of a need to add the expenses of the address verification for foreign cards.

What expense is there.

There was an article in Airways June 2004; "The LCLF Coast To Coast Experience" where the writer from Brazil; flew on 7 US Low Cost Carriers.
From the article;
Spirit & ATA had to be called to finalise reservations.
Jetblue, Song, Airtran, Southwest could be booked from the internet.
Frontier was even more difficult-the reservation had to be done by someone living in the USA.

So I guess this is a problem that Frontier would be aware of and have chosen to ignore the potential customers from overseas, or north of the boarder.

How about a message on the Frontier website saying that they don't accept foreign credit cards including Canadians. or did I miss it



Why fly non stop when you can connect
User currently offlineKurt From United States of America, joined Oct 2001, 417 posts, RR: 0
Reply 24, posted (9 years 1 month 1 week 2 days 10 hours ago) and read 3435 times:

Quoting N1120A (Reply 10):
WN accepts lots of international purchases, so I would assume they would, as well as the legacies

Somebody stole my credit card information a few years back and at least 6-8 different sets of tickets were purchased on two airlines - Southwest and America West. I know that (at least back then) these two airlines did NOT require the credit card to be presented at check-in. I for one appreciate the tighter security policies most airlines require for credit card purchases.


25 UAcosCS : Why in the world would somebody travel into SFO and have to connect through OAK or SJC to fly a cattle car? That isn't worth it, doesn't make sense.
26 USAFHummer : Yes, but that is strictly an FF relationship, F9 and VS do not codeshare or anything like that...all the FF relationship means is that VS Flying Club
27 Halophila : Try entering in under zip code 00000, and all the rest of your address into the 2 address lines... that sometimes works. If you're o/s, then your cc d
28 Mariner : In the US? Any number. Why would they not? I lived in California until recently, and whenever I flew Frontier - which was often - I used a travel age
29 Post contains links AirportGuy1971 : Frontier maintains interline agreements with many carriers. For some reason folks assume that since Jetblue, Air Tran and Southwest do not interline,
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