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EI Check In Hell At CDG Today  
User currently offlineDstc47 From Ireland, joined Sep 1999, 1460 posts, RR: 3
Posted (8 years 10 months 1 day 3 hours ago) and read 4046 times:

EI run two flights, seconds apart from CDG to Dublin and Cork around 15.15. This seems both to surprise both EI and their handling agents at CDG 1 every day.

It is always bad there, there is no EI electronic check in there, and no special desks for EI FF passengers either. EI, of course, abandoned business class to CDG, but it is still a prime business destination, with many very serious travellers, with much business to offer EI, heading there and forming their views of EI there.

Being CDG, there are never any signs saying what time desks open.
Being CDG1 it is a mega dump anyhow. Thats on a good day, and it was not a good one today.

Two hours before departure today there was a queue over 200 m long waiting to check in. It ran around in a U shape backward, obstructing passengers entering the glass tunnel to go airside, and then curving back on front of the United airlines desks. Just as well I was there two hours before, as it took well over an hour to reach the check in desk. Hand baggage only, so unneccessary.

The message for EI - I am going Cityjet / Air France in future. There might be somewhere to check in in CDG2. The message for others is do the same.

20 replies: All unread, jump to last
 
User currently offlineBtriple7 From United States of America, joined Sep 2005, 1160 posts, RR: 9
Reply 1, posted (8 years 10 months 1 day 3 hours ago) and read 4023 times:

Electronic check-in is one of those things on Dermot Mannion's Aer Lingus's "to do" list.


Just...fly.
User currently offlineMarshalN From Hong Kong, joined Sep 2005, 1521 posts, RR: 0
Reply 2, posted (8 years 10 months 1 day 3 hours ago) and read 4008 times:

What you described is a morning ritual for those unlucky ones who booked the morning flight from BOS - LHR on AA. More than a few times I've seen the line basically running halfway down the terminal, with the lines barely moving at all. It's amazing that they let this happen day in, day out. I've seen it quite a few times, and I always wonder who's in charge and who's letting this disaster happen.

User currently offlineEI321 From Iraq, joined Jul 2009, 0 posts, RR: 0
Reply 3, posted (8 years 10 months 1 day 3 hours ago) and read 3972 times:

Quoting Dstc47 (Thread starter):
Being CDG1 it is a mega dump anyhow

To be honest Ive always prefered CDG1 to CDG2 when flying to DUB. CDG2's shops are an overpriced rip off, and the Cityjet 146 apron is extremly far from the terminal.


User currently offlineFrequentflyer From United States of America, joined Jul 2005, 736 posts, RR: 3
Reply 4, posted (8 years 10 months 1 day 1 hour ago) and read 3860 times:

Yep, CDG1 is another word for airport design issue it seems. Dark, no room to accomodate long lines, very 70s concrete... Hope the architect got fired!

Besides, ADP management of the place does not help.

No echeckin for EI? OK, that's an issue too but I think the airport should be able to accomodate it anyhow.



Take off and live
User currently offlineShamrock330 From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 10 months 1 day ago) and read 3765 times:

EI check in hell-Rome fiumicino airport 8/9/05. I had to face basically the same situation as Dstc47 mentioned in the opening comment.Check in opened 2.30hrs before 19.15 flight to dublin.When check in opened for our flight about 100 passangers rushed to the one and only check in desk accepting EI passangers.Now ,while the queue didn't obstruct any safety exits or anything like that the length of the line beggered belief.Eventually after 50mins of waiting a member of the Ei handling agent casually walked to an empty desk and ..after TEN MINUTES....decided that she was ready to accept some people. I was served after 1hr 8mins.Believe me when i say that people were fuming. Angry
On a side note , traveling from Dub to Rome was simple.Those fast pass machines are really appreciated.
When i cleared security i headed for my gate.In this case it was A3.When i got there i knew something was wrong.Aer lingus flight to Warsaw.Oh great.I checked the DAA screens for info on my new gate.No information on the rome flight!So i walked all the way back to the screens on THE STREET.(those of you familiar with dublin airport will know what i mean)So anyway these screens showed a rome departure from gate B24.I thought to myself ok..better go there now boarding in 15 mins.When i arrived at the gate the flight was destined for Toulouse.Again checked the monitors in gate b area and guess what!.....no sign of my flight.Pissed off at this point i trekked back to the street to sort out this mess once and for all.I met a group of four people who were in the same position as me.We stoped an EI cabin crew woman and asked her.Lets just say she wasnt helpful...not helpful at all! Anyway the end of it was that we departed form A6.What a cock up from the DAA. dopey 
Sorry about getting completely off topic but i just felt that it was necessary to point out how incompetent DAA are.


User currently offlineToulouse From Switzerland, joined Apr 2005, 2757 posts, RR: 58
Reply 6, posted (8 years 10 months 11 hours ago) and read 3604 times:

Quoting Shamrock330 (Reply 5):
Sorry about getting completely off topic but i just felt that it was necessary to point out how incompetent DAA are.

My friend, no need to feel it necssary to point out how incompetent the DAA are as anyone, as soon as they set foot in Dublin Airport, become FULLY AWARE OF HOW COMPLETELY INCOMPETENT, INEFFICIENT and IGNORANT the DAA ARE...

[Edited 2005-09-14 11:46:45]


Long live Aer Lingus!
User currently offline747400F From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 10 months 11 hours ago) and read 3582 times:

Quoting Frequentflyer (Reply 4):
Yep, CDG1 is another word for airport design issue it seems. Dark, no room to accomodate long lines, very 70s concrete... Hope the architect got fired!

that sounds alot like Heathrow terminal 3


User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 8, posted (8 years 10 months 11 hours ago) and read 3564 times:

Quoting Frequentflyer (Reply 4):
Yep, CDG1 is another word for airport design issue it seems. Dark, no room to accommodate long lines, very 70s concrete... Hope the architect got fired

I know CDG1 is not the best terminal and is way outdated. But you said it, this was designed in the late 60s to accommodate far fewer flights than today.


User currently offlineCatatonic From United Kingdom, joined Mar 2004, 1155 posts, RR: 3
Reply 9, posted (8 years 10 months 11 hours ago) and read 3554 times:

What aicraft do EI use on CDG routes?


Equally Cursed and Blessed.
User currently offlineGkirk From UK - Scotland, joined Jun 2000, 24899 posts, RR: 56
Reply 10, posted (8 years 10 months 11 hours ago) and read 3545 times:

A mix of A320s and A321s I'd guess


When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineToulouse From Switzerland, joined Apr 2005, 2757 posts, RR: 58
Reply 11, posted (8 years 10 months 10 hours ago) and read 3461 times:

Yep Gkirk is right. Mainly 320's I believe.


Long live Aer Lingus!
User currently offlineEI321 From Iraq, joined Jul 2009, 0 posts, RR: 0
Reply 12, posted (8 years 10 months 6 hours ago) and read 3327 times:

Quoting Catatonic (Reply 9):
What aicraft do EI use on CDG routes?

A320 mostly. Had been using the 735 also but there are only 2 left in the fleet now. Ocasionally you might see a 321 or even 330 on rare occasions (for football/rugby games).

[Edited 2005-09-14 16:52:08]

User currently offlineFrequentflyer From United States of America, joined Jul 2005, 736 posts, RR: 3
Reply 13, posted (8 years 10 months 6 hours ago) and read 3301 times:

Quoting 747400F (Reply 7):
Quoting Frequentflyer (Reply 4):
Yep, CDG1 is another word for airport design issue it seems. Dark, no room to accomodate long lines, very 70s concrete... Hope the architect got fired!

that sounds alot like Heathrow terminal 3

I agree, LHR T3 is a bit better however I think, a bit less dark?

Quoting ARGinLON (Reply 8):
I know CDG1 is not the best terminal and is way outdated. But you said it, this was designed in the late 60s to accommodate far fewer flights than today.

I agree with you. So I guess they should expand T2 and close that thing down and tear it apart it is such an eyesore.



Take off and live
User currently offlineGreenjet From Ireland, joined Aug 2001, 950 posts, RR: 1
Reply 14, posted (8 years 10 months 2 hours ago) and read 3186 times:

Quoting Shamrock330 (Reply 5):
We stoped an EI cabin crew woman and asked her.Lets just say she wasnt helpful

In fairness if she was EI cabin crew she would hardly be likely to know anything about your flight. She would only know about her flight.

Also how did you get from the B gates back to the Street? Did security let you back through? Normally once you go down to the B gates there's no turning back.

Quoting Toulouse (Reply 6):
My friend, no need to feel it necssary to point out how incompetent the DAA are as anyone, as soon as they set foot in Dublin Airport, become FULLY AWARE OF HOW COMPLETELY INCOMPETENT, INEFFICIENT and IGNORANT the DAA ARE...

I fully agree. There's no forward thinking at all. The new departures drop-off area is a deathtrap - four lanes and no organisation. Health and safety would have a field day with that one. As for the facilities inside the terminal they're a joke. Half the time ATMs, lifts, escalators, moving walkways and vending machines are out of order. As Ireland's premier gateway it's a national embarrassment.


User currently offlineEI321 From Iraq, joined Jul 2009, 0 posts, RR: 0
Reply 15, posted (8 years 10 months 2 hours ago) and read 3153 times:

Quoting Frequentflyer (Reply 13):
I agree with you. So I guess they should expand T2 and close that thing down and tear it apart it is such an eyesore.

No No! I say keep it, I think its cool. Especially the arrival/dep Escalators in the buildings centre. Its a unique design. My biggest problem with CDG1 is the distance you have to travel from the metro station to get into the terminal.

Quoting Greenjet (Reply 14):
Half the time ATMs, lifts, escalators, moving walkways and vending machines are out of order. As Ireland's premier gateway it's a national embarrassment

Thats somthing that I could never understand. Pier A is the newest part of the airprt but the damn walkways are either never switched on, or have 'out of order signs on them. And that pier only opened something like 5 or 6 years ago.


User currently offlineShamrock330 From , joined Dec 1969, posts, RR:
Reply 16, posted (8 years 10 months 1 hour ago) and read 3134 times:

Quoting Greenjet (Reply 14):
In fairness if she was EI cabin crew she would hardly be likely to know anything about your flight

I know what you are saying and yes in all fairness she probably wouldn't have a clue about any EI flight other than her own.But what i was irritated about was her manner.She was quite short with me.I asked her would she be able to help me and all she could say was "if they changed the gate then they will broadcast another new gate". I pointed out that i was aware of this but the Rome flight just was not appearing on ANY screen.This conversation happened while she was walking , she wouldn't even stop.This in addition to a smirk on her face which i didn't like at all!

Quoting Greenjet (Reply 14):
Also how did you get from the B gates back to the Street? Did security let you back through? Normally once you go down to the B gates there's no turning back.

I think you mean the A gates?? There is no security at the B and C gates.Anyway , yes there was a security desk at the A gate entrance...was it manned???? Hell NO!! I went back through that security check point twice!! What a joke!!! I am sure that the DAA are in breach of some security regulations there!!!!!


User currently offlineGreenjet From Ireland, joined Aug 2001, 950 posts, RR: 1
Reply 17, posted (8 years 10 months ago) and read 3071 times:

Quoting Shamrock330 (Reply 16):
I think you mean the A gates??

Sorry, yeah I meant to type A and not B.

Quoting Shamrock330 (Reply 16):
But what i was irritated about was her manner.She was quite short with me.

Unfortunately a lot of EI staff are like that now. But I suppose their lack of morale and motivation is a symptom of the airline's low cost philosophy.


User currently offlineShamrock330 From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 10 months ago) and read 3065 times:

Quoting Greenjet (Reply 17):
I suppose their lack of morale and motivation is a symptom of the airline's low cost philosophy.

Agreed , but something needs to be done before the entire EI employee population turns to the "dark side" like the employee in question.She didn't exactly leave me with a good impression of EI staff..quite the opposite.


User currently offlineToulouse From Switzerland, joined Apr 2005, 2757 posts, RR: 58
Reply 19, posted (8 years 9 months 4 weeks 1 day 14 hours ago) and read 2990 times:

Maybe I'm just lucky, but on many many recent EI European flights I have found the cabin crews to be extremely friendly.

Regarding Pier A... A joke. I hate it when any of my flights depart from there. And arriving at Pier A... A Nightmare. The last two times I arrived at Pier A, on one occassion I was waiting to get through passport control for 45 minutes and the next time around 30.



Long live Aer Lingus!
User currently offlineGreenjet From Ireland, joined Aug 2001, 950 posts, RR: 1
Reply 20, posted (8 years 9 months 4 weeks 1 day ago) and read 2854 times:

Quoting Toulouse (Reply 19):
Maybe I'm just lucky, but on many many recent EI European flights I have found the cabin crews to be extremely friendly.

The majority are professional but the minority is letting the side down and unfortunately low morale can spread through a company like a disease.

Quoting Toulouse (Reply 19):
Regarding Pier A... A joke.

Agree 100%. All the domestic flights come in to Pier A and the pax have to go through the passport control area. Good planning...
The pier as a whole is a bit of a slum with nowhere near enough seating for departing pax.


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