Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Delta Suggestions  
User currently offlineTHE SPINMASTER From , joined Dec 1969, posts, RR:
Posted (14 years 6 months 4 weeks 1 day 20 hours ago) and read 1802 times:

I'M LOOKING FOR SUGGESTIONS FROM ALL OF YOU. HOW CAN DELTA IMPROVE ON OUR SERVICE, CHECK-IN TIMES, WAITING, ETC............

THIS IS FOR ALL OF YOU. I WILL BRING IT UPON THE BOARD OF DIRECTORS ANY GOOD SUGGESTIONS.

WE WANT SOME FEED BACK AND WOULD LIKE TO HEAR FROM YOU. YOU MAKE A DIFFERANCE. WE ARE HERE FOR YOU.

58 replies: All unread, showing first 25:
 
User currently offlineFlyf15 From , joined Dec 1969, posts, RR:
Reply 1, posted (14 years 6 months 4 weeks 1 day 20 hours ago) and read 1447 times:

I say keep/get more MD-90s. Although they may not be the company's favorite aircraft, they sure are one hell of a plane on the customer's end of the ticket.

User currently offlineDL_Mech From United States of America, joined Feb 2000, 1992 posts, RR: 9
Reply 2, posted (14 years 6 months 4 weeks 1 day 20 hours ago) and read 1433 times:

Board the aircraft ten minutes earlier! There is total chaos on board the aircraft right before departure with seat duplications,nonrevs,etc. I flew Continental thru IAH and everyone was in their seats ten minutes before departure time (including nonrevs). I was quite impressed.


This plane is built to withstand anything... except a bad pilot.
User currently offlineTHE SPINMASTER From , joined Dec 1969, posts, RR:
Reply 3, posted (14 years 6 months 4 weeks 23 hours ago) and read 1384 times:

I'M SUPRISED NOONE JUMPED INTO THIS TOPIC. I AM ASHAMED.

User currently offlineJrlander From United States of America, joined Aug 1999, 1106 posts, RR: 0
Reply 4, posted (14 years 6 months 4 weeks 23 hours ago) and read 1380 times:

Place the new coach class seats(the ones on the 777 and 737ng's) on all planes, or at least on the international planes. Place PTV's on all seats for international flights. Keep improving food service.

User currently offlineNickofatlanta From Australia, joined May 2000, 1488 posts, RR: 0
Reply 5, posted (14 years 6 months 4 weeks 22 hours ago) and read 1373 times:

I am a big Delta fan. However, there are a few areas that I would love to see some improvement in.

My biggest gripe:
I was extremely disappointed with Delta effectively "dumping" Swissair, one of the finest airlines in the world, and their Qualiflyer partners for Air France, We now seem to be faced with the prospect of an alliance with Korean, Aeromexico and Air France - not names that spring to mind when you think of the world's top airlines. Compare this to the old Global Excellence alliance with Singapore and Swissair and I think you had a grouping comprising the top airline on each of the North American, European and Asian continents. What's happened?? This alliance situation has to improve.

Other smaller gripes:
Why hasn't Delta responded to United's Economy Plus and American's "More room throughout Coach" initiatives?

ASIA - Delta has all but eliminated service there - now only serving Tokyo, Nagoya and Bombay. Hopefully, your proposed Chinese expansion will be approved and that will provide a catalyst for DL growth in the region. With that said, I do appreciate that DL's current growth focus is in South America which I think is great too.


User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 6, posted (14 years 6 months 4 weeks 21 hours ago) and read 1370 times:

Delta should:

1). Find a decent livery once and for all, and scrap
the image of "Bubba Air"

2). Get rid of its 737-200's, L1011's, and 727-200's
faster.

3). Clean its planes. Yes, they are often filthy.

4). Choose a better aircraft on long-haul flights
than the 767-300.

5). Take a cue from Continental and Virgin and
learn to handle customers with care, when
possible.

6). Stop trumpeting Atlanta as a "worldport".
It isn't. True, some major international air-
lines fly there, but Atlanta is geographically
at a disadvantage when compared to a mid-
west, Northeast, or West Coast hub. Does
Delta not stand for DELAY EVERYONE'S
LUGGAGE TO ATLANTA???

7). Become a niche player among the big 3.
Delta can, and used to, have better
service than AA and UA. Carve a niche.


User currently offlineAA737-800 From , joined Dec 1969, posts, RR:
Reply 7, posted (14 years 6 months 4 weeks 21 hours ago) and read 1359 times:

This may be a personal and one-time experience, but on Delta from TPA-ATL, I experienced the worst attitude from a flight attendant in many flights. Also, like a person above suggested, make boarding earlier. I have to commend Delta on everything they've done well, as they have been soaring above domestic competition (Including AA   ) How about serving the Northeast better, and going head to head with USAirways? It's a monopoly up here!!! Also, I love the Comair system through Cincinatti, and I hope that Delta won't be destroyed as a result of the USAirways-United merger. (We all know it won't go through) Congratulations on a job well done!! Better flight attendants please!
My thoughts,
AA737-800


User currently offlineTritanic From United States of America, joined Jul 2010, 0 posts, RR: 0
Reply 8, posted (14 years 6 months 4 weeks 21 hours ago) and read 1352 times:

ContinentalEWR....well I though a post like this might bring out your boisterous hatred for DL.....my friend if you have the courage I would like to go back to a recent post: "DOT reports", my friend the numbers reflect truth, especially mishandled bags....so please I beg you.....let the numbers run your opinions for the airline that carries more passengers worldwide........Worldport is a great name for the busiest airport in the WORLD............ONCE AGAIN DOT REPORTS!!!!

User currently offlineDelta777 From United States of America, joined Mar 2000, 658 posts, RR: 0
Reply 9, posted (14 years 6 months 4 weeks 20 hours ago) and read 1356 times:

I would have to agree with AA737-800, I didn`t like the flight attendants on my last flight. But, I was very pleased with how Delta handled themselves during The Holidays. I flew from Pit-Atl-Srq round trip,I was 5 min. early arriving into Atlanta. Going down to Florida and 20 min early into Sarasota. and the boarding process was orderly and efficient, and I think that Instant Boarding computer thing is a very good idea.Unlike US Airways which last year I got into Srq 6 HOURS LATE. and 2 HOURS Late coming back to pit.I also found the planes clean and I liked the SkyDeli service.I would Like to see the economy class seats like on the 777 and 737-800 on every aircraft. Most of all the Flight Attendants!

User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 10, posted (14 years 6 months 4 weeks 20 hours ago) and read 1345 times:

In response to ContinentalEWR's posting:

1. I've never heard of the term "bubba air". Did you make that up or do you have something against a great southern airline?

2. Delta is retiring their L1011's--sadly, they should all be gone by next year. The 727's have all been sold and will be phased out of the fleet over the next few years, and the 737-200's will probably be transferred to Delta express (a lot of good years left in them).

3. Some of the planes may appear filthy because they are in need of a paint job. The new livery will be applied to most of the fleet within the next 3 years (except L10's, MD90's, and some 727's).

4. I really don't understand this one, choose a better long haul a/c than a 767-300. Huh??? what??? The 767-300 is perhaps the best longhaul a/c for comfort, overhead space, economics, etc.. By the way, what types of a/c does Continental fly across the country or for that matter to some EUROPEAN destinations? Could it be the comfortable 757?

5. "Take a cue from Continental regarding customer service". Have you looked at the latest DOT statistics or any of them during the course of the year? Delta has achieved exemplary performance results year over year and doing so even though they transport about four times as many people as Continental. Now that's remarkable!

6. Atlanta is a 'Worldport' to Delta. Delta serves 38 International destinations from ATL not to mention the fact that ATL is the busiest airport in the WORLD.

7. Become a niche player. You got it backwards. Why would the world's most flown airline want to become a niche player? It makes more sense for the fifth largest airline (CO) to become a niche player and try to carve out niche.


User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 11, posted (14 years 6 months 4 weeks 20 hours ago) and read 1332 times:

And besides ContinentalEWR, you might want to tone down your hatred for Delta considering the fact that you may soon be employed by them.

User currently offlineTritanic From United States of America, joined Jul 2010, 0 posts, RR: 0
Reply 12, posted (14 years 6 months 4 weeks 19 hours ago) and read 1326 times:

DL Widget Head.....great response, and I especially agree on the 767......If you know what I do..the 757 is a wonderfully looking, powered aircraft, but the leg room is....lets just say shrinking!!!

User currently offlineTHE SPINMASTER From , joined Dec 1969, posts, RR:
Reply 13, posted (14 years 6 months 4 weeks 19 hours ago) and read 1336 times:

GEESH....ALL THIS HATRED TOWARDS EACH OTHER. THIS IS NOT A BASHING FORUM. I ASKED FOR SUGGESTIONS SO WE COULD MAKE SOME IMPROVEMENTS. YES AS WE ALL KNOW FLIGHT ATTENDENTS ARE A BIG PROBLEM. WE ALL AGREE ON THAT ONE. THE TELL PAX THAT WERE HOLDING THE FLIGHT WHEN NO AIRLINE EVER DOES. THE REASON SOME OF OUR AIRCRAFT ARE DIRTY IS BECAUSE WE ARE PHASING THEM OUT AND IT IS A WASTE OF MONEY TO PANIT THEM FOR A FEW MORE MONTHS. ALL AIRLINES HAVE DIRTY PLANES. THE INTERIOR OF DELTA'S AIRCRAFE IS THE CLEANEST I HAVE SEEN AMONG ALL AIRLINES. THE REASON WE CALL ATL "THE WORLDPORT" IS BECAUSE WE ARE THE DOOR TO THE WORLD HERE.

User currently offlineEtops767 From , joined Dec 1969, posts, RR:
Reply 14, posted (14 years 6 months 4 weeks 19 hours ago) and read 1327 times:

please don't be mad at continentalEWR,he can't help it. being rude,arrogant,uncaring,superior these behaviors are all natural to someone with Continental in there name! Yet again another good reason not to fly CO,where the slogan should be "we're legends in our own minds,and it shows"

User currently offlineAKelley728 From United States of America, joined Dec 1999, 2194 posts, RR: 5
Reply 15, posted (14 years 6 months 4 weeks 18 hours ago) and read 1322 times:

SPINMASTER:

STOP TYPING IN ALL CAPS, IT MAKES IT LOOK LIKE YOU'RE SHOUTING (It's not good Internet protocol).

Anyway, I agree with what a few people have said about the boarding time, it should be a few minutes earlier. Last year I flew Delta on a SEA-ATL segment with my wife and baby daughter and while boarding was yelled at by a Gate Agent because we wanted to gate-check our daughter's stroller. She said we should've regular checked the stroller and accused us of holding up the line. Now mind you, we have always gate checked the stroller on every single flight we've ever been on without a problem so needless to say we were dumbfounded. She finally gate checked the stroller, but only after we yelled back.

My take on the situation is that she was in such a rush to get a fully loaded 767-300 out the door in such a short amount of time that she probably got frustrated (it's no excuse on her part, and we complained to one of customer service reps later), but maybe the situation could've been avoide


User currently offlineCatfan From United States of America, joined May 2000, 60 posts, RR: 0
Reply 16, posted (14 years 6 months 4 weeks 18 hours ago) and read 1324 times:

I personally like the 767-300. I will more than likely be taking an overseas flight to Manchester(MAN) next year. I know that the 767-300 is flying that route at this time, and I hope it still is at that time.

A couple of suggestions:

Phase out the 727's quickly. I like the 727, but they are very old.

Do something about ASA. Delay, delay, delay. Everything with ASA seems to be delayed. If at all possible, I will, in the future, do my best to avoid ASA because of the delay problem. Also, retire the EMB-120 quickly and replace them with CRJ's or ERJ's. I believe I read that this is going to happen. I would like to see Delta and it's subsidiaries provide total jet service in Lexington.


User currently offlineNycank From United States of America, joined May 2000, 233 posts, RR: 0
Reply 17, posted (14 years 6 months 4 weeks 12 hours ago) and read 1302 times:


1. Get into London from NYC - Not Manchester

2. Improve and expand to major cities worldwide (specially Asia/South America)

3. Recognize your FF medallion members. On a recent MXP-NYC flight the
BusElite had three pax (2+1non-rev), Gateagent would'nt upgrade me ;-(
since my wife was not medallion.

4. Develop loyalty - It pays !

5. Improve Crownroom showering facilities in FRA. You deplane NYC-BOM
pax for 2 hrs - they need freshening up.

6. Food ! Include choices and improve quality.




User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 18, posted (14 years 6 months 4 weeks 6 hours ago) and read 1293 times:

Let the families board first again. For example, a flight is scheduled for departure at 7:00 AM. At 6:40, let first class and medallion levels board. Give 5 minutes for that (no more than 50 passengers normally). Then, at 6:45, let families board. On business type flights (ie BOS-LGA) give 5 minutes max for families to board. On express and other leisure flights, give 10 minutes. The other 5-10 minutes let others board (late people, etc.)
Also, try and equip most planes with TV's. Even on short haul flights, you can use these to show a sitcom, the news, etc. And for the long-haul planes, try and get PTVs for every seat.

Jeff


User currently offline747firstclass From , joined Dec 1969, posts, RR:
Reply 19, posted (14 years 6 months 4 weeks 6 hours ago) and read 1289 times:

Please expand Delta connection form CVG to more cities in the midwest, especially central Illinois (PIA or BMI) The service from there to ORD or STL for connections is at best awful. I have heard from pretty high ups there that DL has been exploring starting such service. Hopefully they will decide to start it and that day cant come soon enough---Trust Me. It would be another golden opportunity for me and others to expand on our 100.000 plus miles per year on Delta. Any help you can get on this matter is greatly appreciated.Also at the earliest possible opportunity when the UK-US Bermuda II Treaty is reneogitated hopefully in the form of open skies please start service from JFK-LHR and even CVG-LHR that too cant come fast enough. But first of all PIA--CVG for connections or BMI-CVG. Many many thanks

User currently offlineDelta1601 From , joined Dec 1969, posts, RR:
Reply 20, posted (14 years 6 months 4 weeks 5 hours ago) and read 1282 times:

I have been impressed with the way Leo Mullin and the rest of the Delta management has improved the airline in the last few years. Delta is a great airline once again, but can get better. Here are a few ideas based on my flying experience with Delta during the past two years:

1) Continue Delta's push to become a "global airline." This should include improving service to Asian destinations. Indeed, Delta's China application may be defeated since Delta has not been committed to Asia in the past with the routes it currently has but are not used.

2) Improve food service in all classes.

3) Since I live in Jacksonville, increase service to and from JAX. Almost every plane I fly on is packed out of and going to JAX.

4) I like what Delta is doing with BusinessElite U.S., but it should be expanded to other long distance transcontinental flights, especially ATL to Long Angeles and San Franciso flights.

Thanks for soliciting input.


User currently offline777boy From United States of America, joined Jun 2000, 287 posts, RR: 0
Reply 21, posted (14 years 6 months 4 weeks 4 hours ago) and read 1279 times:

1. Continue to use widebodies for long domestic routes (not 757s). It feels a lot better to be on a 767 or L1011 for four or five hours than to be cramed on a 757. My uncle once described a 757 flight he took from EWR to SFO as a "five hour subway ride in the middle of rush hour."

2. As many others have said, board a little earlier. I was once on a UA 777 flight that started boarding anyone (all three classes) 45 min. early and left 1 min. early. However, when I was on a Delta L1011, boarding didn't start until less than 20 min. before scheduled departure. Coach wasn't allowed to board until about 10 min. prior to scheduled departure. The aircraft was there, we just wern't allowed to board.

3. Continue to modernize your fleet. I like L1011's okay, but they are quite old. Maybe you can use the new 767-400 on L1011 routes. I live near SFO and would be thrilled to get to go on a 767-400 flight to ATL.

4. Atlanta is a very nice facility, so keep using it. It is a great gateway to the southeast. I have flown a lot from SFO to Daytona Beach (FL) through ATL. Delta is the only airline that offers resonable service to Daytona Beach (not a redeye flight with a long layover) from the west coast. I also love the International Terminal in Atlanta. The food court is a nice place to relax because you can see aircraft and it is rather quiet (compared to Terminals A and B).


User currently offlineKlwright69 From Saudi Arabia, joined Jan 2000, 2100 posts, RR: 3
Reply 22, posted (14 years 6 months 4 weeks ago) and read 1262 times:

DL Widget Head if you think DL will assume CO, read the thread on "DL/CO Merger" and if you still think DL is destined to take CO, I want whatever you're smoking bud!!

Speaking of DL's service, a few years ago I was on a 10 1/2 hour DL international flight on a 767. It was a daylight flight and there was only one meal served right after takeoff and a miniscule, unsatisfying little snack right before landing. The flight attendants in back were deluged by hungry passengers. I guess at DL they're just the "best" internationally and therefore don't need to have decent service since we would all gladly pay for the priviledge of flying them again.

Naturally I haven't flown on them internationally again.

I think CO has bragging rights due to always winning the J.D. Powers award (or second place behind TWA among others) and many people were quite certain and comfortable in their belief that CO would never survive bankruptcy or ever be any significant player in the world airline scene. Naturally those folks have egg on their face and aren't talking much about what they were so sure of back then. Also CO got routes from NYC to Brazil 4 years ago that DL just thought they were entitled to by virtue of being DL. After CO got those routes, DL actually asked the DOT to revoke CO's rights to Brazil and give them to DL without even providing any reason (because CO was operating those routes.) They just thought they were entitled to everything. THAT's what I call arrogance.

Back to the topic now. . . . .
DL should actually feed people on long haul flights.


User currently offlineFlashmeister From United States of America, joined Apr 2000, 2903 posts, RR: 6
Reply 23, posted (14 years 6 months 4 weeks ago) and read 1260 times:
Support Airliners.net - become a First Class Member!

I actually have had spectacular service every time I fly Delta, with one exception -- that being a rude gate agent. The inflight staff has always bent over backward for people in my experience.

Delta needs to continue its fleet modernization, but I think they're on the right track. The 727s are showing their age, for sure, so they need to go, and now.

I also agree with the previous post that using widebody a/c on dense domestic routes beats a 757 anyday! The ATL-MIA service is now partially 777-served, and that was terrific.

Delta is doing a great job! They'll do fine against US-UAL...


User currently offlineTEDSKI From , joined Dec 1969, posts, RR:
Reply 24, posted (14 years 6 months 3 weeks 6 days 23 hours ago) and read 1250 times:

Delta should get rid of the 727 on the ALB to ATL route and start using either the new 737-800 or the 757. I am tired of this route always getting overbooked. These 727s are becoming fatigued and old from flying so many years.

25 AirNondo : I have had both positive and negative experiences on Dl. A few suggestions... 1) Among most people I know Dl is infamous for loosing (or delaying to a
26 Delta15 : Dont fly 727s on flights of over 3 hours. Like SLC-Atl, Slc-cvg, cvg-sgo. There are more just cant think of them right now. Delta has the greatest emp
27 Flyguy1 : Delta is pretty good service wise, the only qualm I have is to increase the meal service. I was on a LGA-NAS flight for 3 hours, the snack they served
28 MD-90 : I love the MD-90 and I wish Delta had chosen to actually get 150 of them like they originally ordered, but since it's out of production, I guess I'm o
29 Klwright69 : FlyGuy, you are right! Read my post further above and you'll see that DL will only feed you just slightly more on a flight OVER 3 1/2 times the length
30 DeltAirlines : Isn't Comair going to be all jet in December?> Jeff
31 Etops767 : I don't know what your talking about DL not feeding you on long flights.Three weeks ago I flew fco-jfk,and was served food twice on that flight,one wa
32 Nickofatlanta : Actually, I think you should make your statement about the CO / DL feud on the Brazil issue a little clearer. CO applied for DAILY flights from IAH to
33 HARTSFIELD : ContinentalEWR, For once could you shut your mouth?
34 HARTSFIELD : ContinentalEWR, For once could you shut your mouth?
35 Airmale : before you finalise deltas new paint scheme please take a good look at it , dosent it appear more suited to the russian airline aeroflot? just move th
36 Klwright69 : Thanks for the post addressing me: What I was talking about when CO first received the rights to fly from NYC to Brazil 4 years ago, NOT the IAH-GRU r
37 The spinmaster : keep them coming. we got some good ideas from yall.
38 TEDSKI : Cancel the new livery and stick with the current 1997 version, the tail on the new livery looks like the Russian flag.
39 HARTSFIELD : A new, and better livery would be good, and also Lighten up the aircraft interiors from the navy blue to white. DELTA #1
40 HARTSFIELD : Another idea is paint the L-1011's. I saw a digitally enhanced picture of a Delta L-1011, and it looked great!!!
41 Post contains images Adam T. : Hi Well, I do not fly Delta often, I would love to, but I always have to end up flying U.S. Airways since I live in Charlotte. But anyways,I can't say
42 The spinmaster : ok......i can't control the paint scheme. i'm asking for suggestions on custome service. what can we do to enhance our present level of service??
43 AmtrakGuy : Spinmaster...question....you asked folks for suggestions/comments (or whatever) so you can present to the board. Are you talking about Delta's Board o
44 The spinmaster : yes... delta's board. i am going to present any good ideas i get from yall to them and see what we can do.
45 Tekelbery : To make check-in time a LOT faster do what Northwest has done at some airports. Put computers in to get your boarding passes by yourself. Also they sh
46 DALelite : delta should first find out what they want. not coming up every other year with a new business class product or a new painting sheme. that's very conf
47 Ctbarnes : Spinmaster, What's your take on the discussion above? Are you finding any common denominators among the submissions? I'd be curious what you plan to s
48 MD-90 : I'd just like to say that the proper spelling of y'all is y'all, not yall. It's a you and all spliced together, so that's how it's written. Anyway, co
49 The spinmaster : i'm going to wait a month till i get some more suggestions to present. there are some good ideas and excuse me for not using the proper speling of YAL
50 Post contains images N4KHGirl : I've flown on ASA/Delta a billion and one times.. and have had great service and everything. The only place i see yall could improve on is.. wel it's
51 Alex Logan : I think that it has to do with the aircraft...I think that if you keep it smaller but not too small you can keep good service...I like it when flight
52 DELtA15 : Spinmaster what the hell are you talking about? Presenting this to the Board; your a 21-25 year old ticket agent who has been at delta maybe 3 years t
53 Post contains images Delta772 : DELtA15...ha ha ha ha ha ha!!!!
54 Coz1100 : I would agree... Are you a part of some special employee task force Spinmaster? Its a little unusual for a Customer Service Agent to be making present
55 Coz1100 : I would agree... Are you a part of some special employee task force Spinmaster? Its a little unusual for a Customer Service Agent to be making present
56 THE SPINMASTER : I WASN'T SELECTED TO DO THIS. I AM DOING THIS ON MY OWN. I HAVE CONNECTIONS WITHIN THE COMPANY. I'M TRYING TO HELP DELTA OUT ON WAYS TO IMPROVE OUR AL
57 Tritanic : Believe it or not guys "Spinmaster" is not bullshitting. To keep unionation out of DL they have set up one of the best employee forum groups out of al
58 Coz1100 : If that is the case I totally apologize.... That is why I asked if he was part of some task force or something. I certainly know that things like that
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Delta Reservations Problem posted Sat Jun 20 2009 18:17:59 by A340Crew
Delta Resumes ATL-YHZ posted Sat Jun 20 2009 16:24:53 by GhYHZ
Delta Opens New Miami Sky Club posted Fri Jun 19 2009 10:27:53 by MAH4546
The Delta DC-9 Rear Galleys posted Thu Jun 18 2009 17:08:38 by TWA1985
Delta Connection CRJ 900 Registration Please posted Thu Jun 18 2009 08:26:04 by FlyNinestein
Delta LAX-SYD July 1 posted Mon Jun 15 2009 12:23:51 by Jetfuel
Delta (NW) 2371 DTW-OMA Delay.... posted Mon Jun 15 2009 08:46:34 by Rj777
Delta Boeing 777 And 787 Orders posted Sat Jun 13 2009 10:44:04 by 1337Delta764
Delta Turns 80! posted Fri Jun 12 2009 21:43:34 by Alitalia744
When Will Delta Retire The DC9's? posted Thu Jun 11 2009 22:48:24 by Pictues