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I Do Not Understand HP....  
User currently offlineAstrojet707 From United States of America, joined Feb 2004, 299 posts, RR: 5
Posted (8 years 11 months 3 weeks 2 days 13 hours ago) and read 3684 times:

As I love to fly I try not to make blanket statements. But what is up with HP? On a recent business trip I had regionals DFW-PHX-FAT-PHX-TUS. We left DFW a few minutes late, arrived at the "gate" in PHX @ 1244 and I exited the jet at 1259pm. Why? Gate agents removed all four wheelechair passengers first. The wheelchair assists had trouble navigating the chairs up the ramp. This while rampers are trying to place gate checked bags by the door. What a clusterfuck. What ever happened to dress for success? Poorly dressed an groomed staff in FAT and TUS. The CRJ from FAT to PHX had the row numbers missing from the bins. The emergency exit window looked like a caulking gun was used to seal it in place.

On another note, all four flights had screaming infants and toddlers(nothing to do with HP). Self absorbed parents too busy reading mags and books to tend to their offspring. I understand this is the age of Canadair and Embraer but god dam. I generally fly to a larger airport to avoid regionals, but this trip I was time constrained as well as price. I completely understand many folks are price sensitive, but we are all paying the "price". After the trip I felt like I needed a vacation from the screaming kids, the RJs. The guy on the flight from DFW to PHX I presumed did not bath and use deoderant, as he was riper than a can of garbage on a PHX tarmac. Add to that the horrific SHIT one of the screaming kids took that permeated the entire cab. The mom did not take the kid to lav. The kid sat in shit for the flight. One has to buy a ticket to fly but not reproduce. BTW, when gate agents ask you to gate check your bag, They are not being BITCHES, just doing their job tomake flying safe and easier for everyone. SO GATE CHECK YOUR FRIGGIN BAGS IF YOU ARE IN DOUBT.
Thanks for reading. I feel better already.

38 replies: All unread, showing first 25:
 
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9619 posts, RR: 52
Reply 1, posted (8 years 11 months 3 weeks 2 days 13 hours ago) and read 3540 times:

Well I am sorry you had a bad flight. Though you might want to notice that some of your complaints are actually not against any America West employees. Many of your comments are just complaining about society, which no one cares to read.

As for your post. I am glad you got out your frustration, but please avoid complaing rambling posts. If you want to give a real complaint about the service where people will take you more seriously, then write a trip report with better documentation than "that guy on the flight" in your rant. Of if you think something needs to be changed, then write a polite yet convincing letter to HP's service department. People really do read those letters.

Hopefully your next flight will be better.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineSupa7e7 From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 11 months 3 weeks 2 days 12 hours ago) and read 3507 times:

On the contrary, this was a great post!

The point was, one customer thinks HP is slipping, and he gave a few amusing reasons why. Makings for a good thread.


User currently offlineAa757first From United States of America, joined Aug 2003, 3347 posts, RR: 8
Reply 3, posted (8 years 11 months 3 weeks 2 days 12 hours ago) and read 3467 times:

It is odd that the wheelchair passengers were deplaned first. Usually they are deplaned last.

AAndrew


User currently offlineVenezuela747 From United States of America, joined Jan 2004, 1428 posts, RR: 5
Reply 4, posted (8 years 11 months 3 weeks 2 days 12 hours ago) and read 3449 times:

The only time I flew HP there was a delay at the PHX gate because the person operating the jetbridge couldnot get it fitted into the door so they had to try a couple of times.....everyone in the cabin had a huge laugh about it.

anyways I don't really get the point of your topic.....what does HP have to do with your complaints, probably the only valid one is that there are no number on the overhead bins on some of their CRJ ( i was a victim myself and sat in row 6 rather than 5) it's ok most people will get over such a simple mistake.....but seriousl do you expect HP to have an Smell-O-meter or a tranquilizer gun for babies onboard like the other airlines do...I mean it's the people we live with



ROLL TIDE!!!
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 5, posted (8 years 11 months 3 weeks 2 days 12 hours ago) and read 3399 times:

Quoting Astrojet707 (Thread starter):
As I love to fly I try not to make blanket statements. But what is up with HP? On a recent business trip I had regionals DFW-PHX-FAT-PHX-TUS. We left DFW a few minutes late, arrived at the "gate" in PHX @ 1244 and I exited the jet at 1259pm. Why? Gate agents removed all four wheelechair passengers first. The wheelchair assists had trouble navigating the chairs up the ramp. This while rampers are trying to place gate checked bags by the door. What a clusterfuck. What ever happened to dress for success? Poorly dressed an groomed staff in FAT and TUS. The CRJ from FAT to PHX had the row numbers missing from the bins. The emergency exit window looked like a caulking gun was used to seal it in place.



Quoting RoseFlyer (Reply 1):
Well I am sorry you had a bad flight. Though you might want to notice that some of your complaints are actually not against any America West employees.

Rose-let's go further. NONE of his complaints are about America West employees...his flights were operated by Mesa, who's operation has been rehashed on this board ad nauseum.



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineMD11LuxuryLinr From United States of America, joined Jul 2003, 1385 posts, RR: 14
Reply 6, posted (8 years 11 months 3 weeks 2 days 11 hours ago) and read 3377 times:

Quoting Aa757first (Reply 3):
It is odd that the wheelchair passengers were deplaned first.

I agree. Usually its the people standing who are fighting for the door first.

Quoting Astrojet707 (Thread starter):
On a recent business trip I had regionals DFW-PHX-FAT-PHX-TUS

Does HP take full responsibility or write procedure for it's regional carriers? I don't know..



Caution wake turbulence, you are following a heavy jet.
User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Reply 7, posted (8 years 11 months 3 weeks 2 days 11 hours ago) and read 3364 times:

Yes, just to confirm what SHU said, the flights were all Mesa flights. Sorry, but no HP employee can claim to know the inner workings of Mesa, just like no Mesa employee understands the inner workings of Mesa thus resulting in a very confused airline. Sorry that all your flights had to be on those regionals, mainline HP might have been a much different experience. But then, smelly people and crying babies are everywhere.

User currently offlineASTROJET707 From United States of America, joined Feb 2004, 299 posts, RR: 5
Reply 8, posted (8 years 11 months 3 weeks 2 days 10 hours ago) and read 3253 times:

But to the public, most of the public, America West Express is America West. We know it is not the case. But the average Joe does not know the intricacies of Mesa flying under the America West Express logo.

I pointed out the issues separate from HP. And from SHUPirate1, save your childish let's go no further bullshit for someone else. When you get some life experience under your belt come back and we'll chat again.
And if you read the email I state the HP and the flying public issues are separate. I did not run a search of Mesa. Why not try adding facts, data and references to/for other posts rather than being caddy.


User currently offlineA330323X From United States of America, joined Oct 2003, 3039 posts, RR: 44
Reply 9, posted (8 years 11 months 3 weeks 2 days 10 hours ago) and read 3242 times:

Quoting SHUPirate1 (Reply 6):
Rose-let's go further. NONE of his complaints are about America West employees...his flights were operated by Mesa, who's operation has been rehashed on this board ad nauseum.

Well, he doesn't seem to complain about the flight crews, only about the ground crews, passengers, and equipment. While the equipment was obviously Mesa's, and the passengers obviously not attributable to any airline, the ground crews at all the stations (except perhaps FAT, not sure there) are all America West employees.

That being said, he certainly does seem like a bit of a baby.  Big grin



I'm the expert on here on two things, neither of which I care about much anymore.
User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Reply 10, posted (8 years 11 months 3 weeks 2 days 9 hours ago) and read 3158 times:

Quoting A330323X (Reply 10):
the ground crews at all the stations (except perhaps FAT, not sure there) are all America West employees.


Actually this is entirely incorrect. In PHX, all Mesa flights are operated by Mesa CSR's and Mesa ramp agents. The only thing HP does for Mesa is check people in and rebook the thousands of people whom Mesa displaces. We have nothing to do with the operation of their flights. As to DFW and TUS I am not sure what the case is. Nevertheless, still a needless thread.  Smile

[Edited 2005-09-16 02:29:06]

User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 11, posted (8 years 11 months 3 weeks 2 days 9 hours ago) and read 3120 times:

Quoting ASTROJET707 (Reply 9):
I pointed out the issues separate from HP.

Well, in that case, why is the topic "I do not understand HP"?

Quoting ASTROJET707 (Reply 9):
And from SHUPirate1, save your childish let's go no further bullshit for someone else. When you get some life experience under your belt come back and we'll chat again.

I wasn't trying to insult you. I was just stating that perhaps some of your gripes regarding America West's employees are probably better directed towards Mesa instead. Let's please not turn this into a flamefest.

Quoting ASTROJET707 (Reply 9):
Why not try adding facts, data and references to/for other posts rather than being caddy.

None of the other posts were factually inaccurate to the point where the entire argument shifts based on their inaccurate point. Yours was. And as far as trying to add facts and data, I believe I did exactly that.

Again, I don't mean to insult you. Rather, I am constructively stating that perhaps your arguments would be better directed in another direction.



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineA330323X From United States of America, joined Oct 2003, 3039 posts, RR: 44
Reply 12, posted (8 years 11 months 3 weeks 2 days 9 hours ago) and read 3120 times:

Quoting Bridogger6 (Reply 11):
Actually this is entirely incorrect. In PHX, all Mesa flights are operated by Mesa CSR's and Mesa ramp agents. The only thing HP does for Mesa is check people in and rebook the thousands of people whom Mesa displaces. We have nothing to do with the operation of their flights. As to DFW and TUS I am not sure what the case is.

Yes, you're right, I wasn't being clear. I meant the outstations. DFW and TUS are definitely HP stations, even though TUS doesn't see any mainline flights. As I said, I'm not sure about FAT.



I'm the expert on here on two things, neither of which I care about much anymore.
User currently offlineFATFlyer From United States of America, joined May 2001, 5803 posts, RR: 15
Reply 13, posted (8 years 11 months 3 weeks 2 days 8 hours ago) and read 3051 times:

Quoting A330323X (Reply 13):
As I said, I'm not sure about FAT.

I believe it is a Mesa station. Mesa usually is the one advertising FAT positions on its website.



"Travel is fatal to prejudice, bigotry, and narrow-mindedness." - Mark Twain
User currently offlineStirling From Italy, joined Jun 2004, 3943 posts, RR: 21
Reply 14, posted (8 years 11 months 3 weeks 2 days 7 hours ago) and read 3006 times:

I Do Not Understand "This Thread"....

Quoting Astrojet707 (Thread starter):
We left DFW a few minutes late, arrived at the "gate" in PHX @ 1244 and I exited the jet at 1259pm.

Are you upset at the 15 minutes?

Quoting Astrojet707 (Thread starter):
I generally fly to a larger airport to avoid regionals

Lately, a "LARGER" airport is a guarantee of nothing....anything less than 1250nM is a candidate; unless one chooses just not to fly...

Quoting Astrojet707 (Thread starter):
I completely understand many folks are price sensitive, but we are all paying the "price". After the trip I felt like I needed a vacation from the screaming kids, the RJs. The guy on the flight from DFW to PHX I presumed did not bath and use deoderant, as he was riper than a can of garbage on a PHX tarmac. Add to that the horrific SHIT one of the screaming kids took that permeated the entire cab. The mom did not take the kid to lav. The kid sat in shit for the flight. One has to buy a ticket to fly but not reproduce. BTW, when gate agents ask you to gate check your bag, They are not being BITCHES, just doing their job tomake flying safe and easier for everyone. SO GATE CHECK YOUR FRIGGIN BAGS IF YOU ARE IN DOUBT.

Whoa...that's a big-load, but what could have America West done differently?
Seriously, why is any of this Mesa's or HP's fault?

So because of your fellow passengers, loosing 15 minutes, and spotting a less-than-perfectly groomed employee; You don't "UNDERSTAND" America West?
Hmmm.



Delete this User
User currently offlineTornado82 From , joined Dec 1969, posts, RR:
Reply 15, posted (8 years 11 months 3 weeks 2 days 7 hours ago) and read 2998 times:

Quoting A330323X (Reply 10):
the ground crews at all the stations (except perhaps FAT, not sure there) are all America West employees.

Continental runs the ground work for America West at OKC. Myself and the nicest CSR I've ever met had a nice conversation about HP/US and whatnot in July... she was definitely from CO... and had nothing good to say about Mesa, but she all but assured me there would be 70 seat "RJ's" running PHL-OKC by "this time next year," at which point US/HP would do their own ground work.


User currently offlineSean-SAN- From United States of America, joined Aug 2002, 769 posts, RR: 1
Reply 16, posted (8 years 11 months 3 weeks 2 days 6 hours ago) and read 2937 times:

I think it's funny when people who fly to little cities like TUS and FAT start complaining about flying on the RJ. They're lucky they get a jet in the first place. It wasn't too long ago that flights like that were flown by Beach 1900s, twin otters, and J32s.

User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 11 months 3 weeks 2 days 6 hours ago) and read 2902 times:

Quoting Astrojet707 (Thread starter):
Poorly dressed an groomed staff in FAT and TUS.

Gasp!! I work in TUS and I am always dressed nice and well groomed....honestly I don't know of anyone who isn't that I work with...can't speak for FAT of course since they are Mesa.

Quoting MD11LuxuryLinr (Reply 7):
Does HP take full responsibility or write procedure for it's regional carriers? I don't know..

Unfortunately we do take responsibility (most of the time) for their actions but we do not write policy for them....we have guidelines but they still do things "their" way...which wasn't a problem when we only used them minimally. Now that they operate a huge number of flights for us, things are more noticeable.

Quoting Sean-SAN- (Reply 17):
I think it's funny when people who fly to little cities like TUS and FAT start complaining about flying on the RJ. They're lucky they get a jet in the first place. It wasn't too long ago that flights like that were flown by Beach 1900s, twin otters, and J32s.

Little cities? TUS has almost 1 million people in it and surrounding areas...doesn't sound little to me. We had 12 full size jet flights (737 and Airbus) up until 9/11 when they started to dwindle. So actually we are still getting used to having these smaller (86) passenger planes. We rarely had turboprops.


User currently offlineHPRamper From United States of America, joined May 2005, 4057 posts, RR: 8
Reply 18, posted (8 years 11 months 3 weeks 2 days 6 hours ago) and read 2875 times:

Quoting MD11LuxuryLinr (Reply 7):
Does HP take full responsibility or write procedure for it's regional carriers? I don't know..

No, Mesa operates under a totally separate guidebook. Sometimes HP or Mesa likes an idea the other has and adopts it, but as a rule they run as separate airlines.

Quoting Stirling (Reply 15):
spotting a less-than-perfectly groomed employee;

It's not that uncommon on any airline, not just HP. I hope this is only referring to cabin crew since some of the rampers I know bring "less-than-perfectly groomed" to a new level. But I've seen some disheveled FAs, male and female...it sometimes happens when the plane departs at 5:35 am and therefore you have to wake up butt-ass early half the time not having time to take a shower if you want any rest over the minimum.


User currently offlineBridogger6 From United States of America, joined Apr 2005, 710 posts, RR: 10
Reply 19, posted (8 years 11 months 3 weeks 2 days 5 hours ago) and read 2872 times:

Quoting Flyboyaz (Reply 18):
Little cities? TUS has almost 1 million people in it and surrounding areas...doesn't sound little to me. We had 12 full size jet flights (737 and Airbus) up until 9/11 when they started to dwindle. So actually we are still getting used to having these smaller (86) passenger planes. We rarely had turboprops.

While TUS may not be little as a stand alone city, you have to admit, it is just that, a stand alone city. TUS has no real suburbs like PHX, therefore no where near the amount of traffic, a lot of the town is college town. So no, TUS is not small, but it's also not part of a large metropolitan district. Plus it looks small when flying over it, preparing for finals into PHX. :P


User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 11 months 3 weeks 2 days 5 hours ago) and read 2850 times:

True to a point but we have a huge number of business travellers who come here for meetings. One of our largest destinations on HP is TUS-SNA and other LA area airports. We also have a lot of vacationers coming to visit the many resorts in town, not to mention a large amount of celebrities that come through to go to Canyon Ranch and Miraval. It's smaller compared to PHX of course but we have a good amount of air traffic. TUS is more popular than I could have ever imagined growing up on the east coast..lol.

User currently offlineAv8rPHX From United States of America, joined Mar 2003, 713 posts, RR: 9
Reply 21, posted (8 years 11 months 3 weeks 2 days 5 hours ago) and read 2843 times:

just like no Mesa employee understands the inner workings of Mesa thus resulting in a very confused airline.

First off, Bridogger, you're a tool. Secondly there are many of us at Mesa that do understand the "inner workings" of our company. However with that being said, we can only do as good as we are given the opportunity to. Yes many times our operation is "subpar". We are operating under constraints that HP places on us for the most part. So to say that we are clueless at Mesa is just asinine. I invite you to come over to my side some day and I'll show you the "inner workings".

Gate agents removed all four wheelechair passengers first. The wheelchair assists had trouble navigating the chairs up the ramp

Gate agents do not remove wheelchair pax in PHX, a private company, Prospect is contracted by HP to handle wheelchair/disabled pax.

Poorly dressed an groomed staff in FAT and TUS. The CRJ from FAT to PHX had the row numbers missing from the bins.

Im sorry but when you run a plane 9-10 legs in a day, it isnt going to be in pristine shape,I dont blame Mesa as much as i do the passengers who have no regard for aircraft, and it doesnt just happen on Mesa, it happens on DL,NW,HP, pretty much any airline.

BTW, when gate agents ask you to gate check your bag, They are not being BITCHES, just doing their job tomake flying safe and easier for everyone. SO GATE CHECK YOUR FRIGGIN BAGS IF YOU ARE IN DOUBT.

These are regional jets, the bins are long but very shallow depth wise. MOST carry on bags will not fit with the exeption of the very small roller bags, laptop cases and some lightly packed backpacks. It has nothing to do with safety, just the fact that the bins are smaller. We know that your roller bag fit on the A320/737 whatever that you came on before, but when we tell you your bag will not fit, we are speaking from experience, it is not like we havent done this before.... well most of us.


/rant


User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 22, posted (8 years 11 months 3 weeks 2 days 5 hours ago) and read 2829 times:

DFW-PHX is mostly mainline with one or two RJ's mixed in. Next time get on one of the mainline flights.


"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineFATFlyer From United States of America, joined May 2001, 5803 posts, RR: 15
Reply 23, posted (8 years 11 months 3 weeks 2 days 5 hours ago) and read 2821 times:

Quoting Flyboyaz (Reply 18):
Little cities? TUS has almost 1 million people in it and surrounding areas...doesn't sound little to me.

Tucson is the 53rd largest metro area in the US, Fresno is 59th. I guess they're telling us only the 50 largest metro areas deserve mainline.  Wink



"Travel is fatal to prejudice, bigotry, and narrow-mindedness." - Mark Twain
User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 11 months 3 weeks 2 days 5 hours ago) and read 2813 times:

Av8r....I and a lot of HP employees appreciate the hard work you guys do. I understand that you guys go through a lot of crap...I heard horror stories of the ramp fiasco up in PHX this summer....2 or 3 rampers unloading and loading several planes....that just sucks.

We had a cluster f--- today with a couple flights that were messed up due to MX and over fueling. A flight attendant on a flight that was ontime sent one of our rampers up to the gate after I closed the flight to tell me that they had an extra seat if we wanted to get someone else on. She knew we were in a mess and I was very impressed that she did that.

You guys do a great job....I just wish your management was better and ran a better operation.

 Smile


25 Av8rPHX : Flyboyaz, Lets just say that I am crosstrained (started as a ramper).. and I have loaded several planes by myself this summer. The latest one I loaded
26 N200WN : Wow...I really enjoyed your trip report. If it makes you feel any better there should be a lot less kids flying now that Labor Day has past and most f
27 Flyboyaz : Wow....that's a lot of work dude....I hope things change for the better too. Now I know why it takes PHX an hour to turn a plane sometimes..lol
28 UAFedExFlyBoy : Actually...per our contract with HP we have to operate our flights according to your policies. Yes we have a different SOM, yes we have a different G
29 Post contains images Sean-SAN- : America West actually does all the ground handling in LAS. I know the gate agents hate working Mesa flights, since pax bitch about the carry-on check,
30 Flyboy7974 : as an hp gold elite, i laugh at certain comments above, and then commend others. as to our phx hp emp here, you work double time, trust me, when i hav
31 Post contains images Flyboyaz : I mean no offense to you at all as it isn't your fault, but yes Mesa does displace MANY more people than HP does. Believe me, I was there when we had
32 Tockeyhockey : i think that airlines should do something to force parents traveling with children to sit with them. for instance, i was flying on a DL flight from D
33 F9Widebody : They have schools for learning how to walk after having been paralyzed now?
34 Yokohama1970 : DFW & TUS are fully staffed with our AWA Ticket Counter, Gate & Ground Ops Agents. So In DFW & TUS, you were handled by AWA Employees. With that, what
35 Bridogger6 : Sorry, first of all I did not mean any offense to any Mesa employees, I know you guys do work very hard and you do good for what you do. However, Mesa
36 Flyboy7974 : on my next trip through phx, find a seat up to phx, and yes joe, you get lunch too. haven't been to the top yet, but term 4 has a bunch of new busines
37 Qxq400 : If I remember right HP uses Mesa for there regional carrier. Well I do not hold HP very high,I think Mesa is lower than Whale S..t. Why? just read the
38 Tornado82 : ABE is 63rd (I think, don't have the chart on hand right now) and we only get mainline from Hooters, Transmeridian, US (1x A319 to CLT) and NW DC-9,
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