Richardnhsv From United States of America, joined Apr 2005, 473 posts, RR: 2 Posted (9 years 9 months 1 week 6 days ago) and read 6147 times:
Just read on the HP employee news area of the US employee website that:
Scheduled “train the trainer” session for Sept. 20, which will result
in a two-hour training module to be taught system-wide.
US Airways employees are currently in QIK training in CLT,
PHX, and PHL. VP of Customer Service Anthony Mulé said, “I
had the pleasure of attending US Airways’ training classes and was
impressed by the employees commitment and focus as they learn
this new reservations system and prepare to integrate our groups.”
Developed quick reference guide for new company customer service
and BSO policies.
Does anyone know any other information or a website that describes what QIK is?
"If you've ever had a filet this good, welcome back." - Ruth Fertel
Pop-ups request certain information in a basic language that the user will understand. This will be entered and the system will make the computaions "behind the scenes" to come up with the result. It replaces the need for long convoluted single entries in order to be able to achieve the same solution. These Qik systems do have a tendency to de-skill the users however, but it is much easier to train a new user to be able to operate the system.
Trespassers will be shot; survivors will be shot again!
AirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 7, posted (9 years 9 months 1 week 5 days 13 hours ago) and read 5754 times:
QIK is actually an entire suite of front end products. It has everything from the standard agent GUI to a back end booking engine. A number of carriers (US, NW, AA, etc) use the front end to interface with their legacy reservations systems. The back end is a full booking suite - it's the backbone for such web based travel sites as Travelocity. The product is marketed by SABRE but will interface with just about anything.
John From United States of America, joined Sep 1999, 1374 posts, RR: 5
Reply 9, posted (9 years 9 months 1 week 5 days 11 hours ago) and read 5649 times:
And how EASY will it be to reissue a round the world Star Alliance itinerary? How are the ticket reissue formats? I really like and have become very comfortable with TIPS phase 3 in SABRE and as far as I'm concerned, SABRE's gate control fuctions are the best in the industry...BUT I guess we'll just have to wait and see....
BigOrange From United States of America, joined Apr 2004, 2402 posts, RR: 4
Reply 10, posted (9 years 9 months 1 week 5 days 10 hours ago) and read 5615 times:
Quoting John (Reply 9): And how EASY will it be to reissue a round the world Star Alliance itinerary? How are the ticket reissue formats?
Can't speak for the QIK system, but presuming it's just a front end system like TurboSabre it should be easy enough to reissue any ticket. Your only problem may be a lack of space for the fare calculation, but there should be no problem getting into Native Sabre if you need to. There has to be access to Native Sabre for tech support/engineers as most of their formats are not included in the GUI.
Flyboyaz From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 9 months 1 week 5 days 9 hours ago) and read 5586 times:
Our version of QIK was designed by HP a few years ago. It is designed to work over any airline system. It has not yet been determined if we will use SHARES or SABRE as a base. But either way they plan on using QIK as an interface. If we keep SHARES they might use a different partition...like SHARES C (HP uses SHARES B and CO uses A) for the new airline.
QIK is very easy to use, I was only trained on that, never SHARES. Most people that transistion like it very much.
Av8rPHX From United States of America, joined Mar 2003, 713 posts, RR: 8
Reply 12, posted (9 years 9 months 1 week 5 days 8 hours ago) and read 5541 times:
I agree QIK is very easy to use. I used SHARES in MSP a while back when I was flying out and assisted them with irreg ops, SHARES isnt bad if you have a little background using a command line interface.
PS: Flyboyaz, I met one of your coworkers the other day. Cant remember names but shes a sup.