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Flight Cancelled - Rebooked On Earlier Flight  
User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Posted (9 years 2 months 3 weeks 4 days 3 hours ago) and read 2846 times:

Long time lurker, first time poster...

So it looks like DH is cutting back Vegas flights after all...I was booked on the redeye returning the night of October 31 and was automatically rebooked on the morning flight. Do I have the option of requesting a refund in light of the fact that the new flight leaves about 12 hours earlier than the original flight, or will I just have to request a credit? Thanks.

12 replies: All unread, jump to last
 
User currently offlineHeisan67 From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 2 months 3 weeks 4 days 3 hours ago) and read 2804 times:

Wouldn't it be offered you automatically if you were intitled to any credit?

User currently offlineLongbowPilot From United States of America, joined Jan 2005, 577 posts, RR: 3
Reply 2, posted (9 years 2 months 3 weeks 4 days 3 hours ago) and read 2780 times:
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All you have to do is ask the "Airline" not the highly motivated, arss whupping, hard core, no I know it better A.Netters.

User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Reply 3, posted (9 years 2 months 3 weeks 4 days 3 hours ago) and read 2778 times:

Quoting Heisan67 (Reply 1):

I'm entitled to a credit good towards future travel on the airline no matter what, minus the $25 fee. I was wondering if I could get a refund on the cost of the one-way ticket.


User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Reply 4, posted (9 years 2 months 3 weeks 4 days 3 hours ago) and read 2767 times:

Quoting LongbowPilot (Reply 2):

Yeah, I'm not really getting a straight answer from the airline. I asked for a refund and the reservations agent acted like she didn't hear me.


User currently offlineLongbowPilot From United States of America, joined Jan 2005, 577 posts, RR: 3
Reply 5, posted (9 years 2 months 3 weeks 4 days 3 hours ago) and read 2729 times:
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ok, depends on your fare. Technically if you are inconvenianced you are can be refunded without penalty or rebooked.

If you do not use the ticket hold on to it, have them document your reservation saying pax will use ticket for later flight. Then you should beable to at the least apply it to a new ticket cost.


User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Reply 6, posted (9 years 2 months 3 weeks 4 days 2 hours ago) and read 2710 times:

They gave me a credit for future travel but waived the cancellation fee - not too bad either. Thanks for your help.

User currently offlineSATX From United States of America, joined Apr 2005, 2840 posts, RR: 7
Reply 7, posted (9 years 2 months 3 weeks 4 days 2 hours ago) and read 2666 times:

Quoting Abefroman329 (Reply 6):
They gave me a credit for future travel but waived the cancellation fee - not too bad either. Thanks for your help.

I've had flights changed on me before and gotten emails from services like Orbitz that claim I can get a refund if the total number of minutes between the original flight(s) and the new flight(s) is greater than 90. I've never tried to get a refund yet, but it sounds like it might be possible depending on where you buy the ticket from. In any case, it sounds like you did alright.



Open Season on Consumer Protections is Just Around the Corner...
User currently offlineTerryb99 From United States of America, joined Sep 2004, 291 posts, RR: 0
Reply 8, posted (9 years 2 months 3 weeks 4 days 2 hours ago) and read 2649 times:

Quoting Abefroman329 (Thread starter):
So it looks like DH is cutting back Vegas flights after all...I was booked on the redeye returning the night of October 31 and was automatically rebooked on the morning flight

Just read this, "Delta reducing flights to save fuel" Most likely flights to be affected, early morning, and late evening.

http://www.latimes.com/business/inve...ry?coll=sns-ap-investing-headlines


User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Reply 9, posted (9 years 2 months 3 weeks 4 days 2 hours ago) and read 2609 times:

Damn - according to their Contract of Carriage I was entitled to a refund to my credit card. Back to Customer Service...

User currently offlineMarshalN From Hong Kong, joined Sep 2005, 1521 posts, RR: 0
Reply 10, posted (9 years 2 months 3 weeks 4 days 2 hours ago) and read 2575 times:

I think in casese like that you should be entitled to a refund -- and unfortunately, you often have to fight to get it. I always suspect that airline staff are trained to give you nothing without disputing it with you

User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Reply 11, posted (9 years 2 months 3 weeks 4 days 2 hours ago) and read 2566 times:

Hmmm, got the refund after all. Guess it pays to read the fine print.

User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Reply 12, posted (9 years 2 months 3 weeks 4 days 2 hours ago) and read 2485 times:

Quoting MarshalN (Reply 10):

I agree, and it's not only airline staff, unfortunately. I'm sure they would have played dumb for the third time had I not mentioned the contract of carriage.


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