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UA Reservation Line  
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Posted (9 years 2 months 2 weeks 6 days 11 hours ago) and read 1644 times:

Having not flown UA in a long, long time I am scheduled out of ANC on UA tomorrow. As is my habit I called to confirm the reservation and ensure there were no bizarre changes.

At about 2030(Alaska Time) I called the UA Reservation number and I press "3", existing reservation. And some gawddamn computer talks and talks, and there I sit talking back to the damn thing and finally, it's able to understand my Record Locator and begins to run through my reservation.

Continually saying, UA Flight 700 departing tonight at 2255 blah, blah, blah.

First of all the info was incorrect, and I knew it to be incorrect, I'm not leaving until tomorrow night. I finally managed to get that automated POS shut up long enough to get a HUMAN on the phone.

Secondly, aren't these things properly programmed? Don't they know from which time zone one is calling? Is this the norm for UA these days, these computerized voice POCs?

They are obnoxious. Please, please get rid of that computerized crap and get me a human.

Lastly, when I got a human, the experience was as pleasant as having my Prostate Checked. Spoke to me like I had never flown a day in my life.

I trust this will not be a precursor to my flights on UA . . .

Geez, I wish CO had a decent, quick connection to BHM - and would accept my US miles!!!

[Edited 2005-10-08 10:03:44]

14 replies: All unread, jump to last
 
User currently offlineFOLOV From United States of America, joined Sep 2005, 170 posts, RR: 5
Reply 1, posted (9 years 2 months 2 weeks 6 days 11 hours ago) and read 1632 times:

I m sorry, but this made me laugh.

I felt the same way when i called AA Res to list myself, i actually just wanted the number made for it. i had to go through 5 min of computer which finnally understood that none of the choices pleased me. Transfer me to a human, quick service really welcoming at first but when i told him i want the phone number to list myself. He told me "you have the wrong number, you need to call this number and hung up"
Lol that s what i called for at first, if he would of listened. But i got myself listed no problem.
I still think that we should all provide service at the same standard, you never know who calls you.

THank you AA


User currently offlineToptravel From Italy, joined Oct 2005, 144 posts, RR: 0
Reply 2, posted (9 years 2 months 2 weeks 6 days 11 hours ago) and read 1623 times:

Yes, shame the bean counters never get the simple message,

'The One with Best Customer Service Will Win the Prize'


User currently offlineUnited_Fan From United States of America, joined Nov 2000, 7545 posts, RR: 7
Reply 3, posted (9 years 2 months 2 weeks 6 days 7 hours ago) and read 1593 times:

I got an automated call last week stating I had to call UA and get the changes. I call the 800 # and get India (well,at least someone who sounded Indian) I could barely understand him , and I deal with people @ work who don't speak great English,too!)


'Empathy was yesterday...Today, you're wasting my Mother-F'ing time' - Heat.
User currently offlineIflyI From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 2 months 2 weeks 6 days 5 hours ago) and read 1555 times:

Today UAX cancelled a flight out of SAV (Plane drifted off the side of the taxiway while heading out to the active for the flight to IAD - Sounds like someone was down on River St. here in SAV a little to long to me) And the people on that flight came to us (DH) to buy tickets. Some of these people spent hours and I do mean hours on the phone going through these stupid computerized crap waiting to get someone to talk to. I dont know if United has so many people calling and not enough res agents or what but it is getting crazy. Waiting hours to talk to someone just to find out if they can recieve a refund is a bit crazy to me, but hey, maybe not......I just know I would not be sitting there forever.

Jason in SAV


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 2 months 2 weeks 6 days 5 hours ago) and read 1543 times:

You want cheap tickets?? Get used to what it takes for airlines to cut costs. Airlines are rapidly replacing humans with Internet and other automation so that they can provide what we have proven we want: EVER CHEAPER tickets. Are you a Luddite? Don't you have a computer to confirm your flight?

User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 2 months 2 weeks 6 days 3 hours ago) and read 1488 times:

Quoting Bicoastal (Reply 5):
Don't you have a computer to confirm your flight?

Yes. Irrelevent.

Quoting Bicoastal (Reply 5):
You want cheap tickets??

Sure we do . . . silly question. Still doesn't excuse crappy Customer Service. Hell my First Class ticket should at LEAST warrant a human on the phone, don't you think?


User currently offlineUAcosCS From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 2 months 2 weeks 6 days 3 hours ago) and read 1485 times:

Quoting ANCFlyer (Thread starter):
As is my habit I called to confirm the reservation and ensure there were no bizarre changes.

You're a smart person, wish more did that.


User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 8, posted (9 years 2 months 2 weeks 6 days 2 hours ago) and read 1469 times:

In addition, regardless of if we want low fares or not, there's a good argument outsourcing would have still happened, for the airlines to maximize their profit.
-Mr. X



What now?
User currently offlineUAL777 From United States of America, joined Aug 2003, 1564 posts, RR: 5
Reply 9, posted (9 years 2 months 2 weeks 6 days 2 hours ago) and read 1463 times:

Glad to see you going to my hometown of BHM! Are you routing through DEN or ORD? I suspect DEN because that is the CRJ 700 with first. The skywest crews that are on that flight are FANTASTIC. One of the pilots who lives here in San Antonio even gave me his e-mail and said he would fly with me to give me an employment reccomendation. Big grin

Thanks for flying UA.



It is always darkest before the sun comes up.
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 2 months 2 weeks 6 days 2 hours ago) and read 1445 times:

Quoting UAL777 (Reply 9):
Are you routing through DEN or ORD

DEN, arrive on UA6630 on 10/9 at 1:45pm. Would like to meet you if you're working . . .

See you in BHM.


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 7
Reply 11, posted (9 years 2 months 2 weeks 6 days 2 hours ago) and read 1417 times:

Quoting ANCFlyer (Thread starter):
They are obnoxious. Please, please get rid of that computerized crap and get me a human.

I think those systems are here to stay. And I hate to tell you, but Continental's Gordon Bethune praises (or so he said in his book, "From Worst To First"..an excellent read) the very system you are talking about.

They depersonalize the experience and aggrevate people. Too bad humans are too expensive to deal with what some consider mundane tasks (i.e. reconfirming flights, getting seat assignments, etc...).

So ANC, as I've said before, we'd sure like to have you back on Delta...we'll get you there!!

Take care!

[Edited 2005-10-08 19:38:32]


Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 2 months 2 weeks 6 days 1 hour ago) and read 1400 times:

Quoting Jetdeltamsy (Reply 11):
So ANC, as I've said before, we'd sure like to have you back on Delta...we'll get you there!!

The day I fly DL again, check behind me for that pig that just flew outta my ass.  wink 

Quoting Jetdeltamsy (Reply 11):
I think those systems are here to stay.

I'm sure . . . just like reservation centers in far off lands where the person on the other end of the phone couldn't find their ass let alone Pittsburgh with both hands and a squad of Infantry. Unfortunately.


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 7
Reply 13, posted (9 years 2 months 2 weeks 6 days 1 hour ago) and read 1383 times:

Quoting ANCFlyer (Reply 12):
Quoting Jetdeltamsy (Reply 11):
So ANC, as I've said before, we'd sure like to have you back on Delta...we'll get you there!!

The day I fly DL again, check behind me for that pig that just flew outta my ass.

You're a sarcastic old cuss, but I enjoy your posts anyway!



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 2 months 2 weeks 6 days ago) and read 1344 times:

Quoting Jetdeltamsy (Reply 13):
You're a sarcastic old cuss, but I enjoy your posts anyway!

"Best Elvis Voice" Why thankyou, thankyou vury much . . .  biggrin 


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