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British Airways Goes No-Frills  
User currently offlineDelta777Jet From Germany, joined Jun 2000, 1277 posts, RR: 3
Posted (9 years 1 week 1 day 11 hours ago) and read 8068 times:

I just came back from Australia and enjoyed the very good British Airways First Class product. Once in Heathrow Lounge arrived to wait for my european connection flight a BA lady gave me a meal voucher for 10 Pounds to get some food since there is no catering on most of the european flights.

And really the business class was almost empty in the A 321 and only tea, coffee and water from the fresh water tanks and a small biscuit was served. The purser told me that this service is offered already since almost a month.

Can somebody tell me if BA is knowing what they doing ? If I book a 12.500 EUR ticket I expect at least mineral water from a bottle and not from the fresh water tanks.

Unbelieveable, does anybody know if also other airlines are effected from the GateGourmet staff shortfall and why they can not get catering inbound instead of outbound LHR ?

all the best


Fly easyJet
38 replies: All unread, showing first 25:
 
User currently offlineLACA773 From United States of America, joined Nov 2004, 4050 posts, RR: 2
Reply 1, posted (9 years 1 week 1 day 11 hours ago) and read 8052 times:
Support Airliners.net - become a First Class Member!

From what I understand, BA's catering is still not back up to normal standards/levels since the big fiasco/walkout by Gate Gourment @ LHR and it will take a while for them to catch up.

LACA773


User currently offline777ER From New Zealand, joined Dec 2003, 12212 posts, RR: 18
Reply 2, posted (9 years 1 week 1 day 11 hours ago) and read 8050 times:
AIRLINERS.NET CREW
FORUM MODERATOR

When NZ changed trans-tasman operation a few years ago to help reduce costs many business class passengers got angry and complained and NZ lost many loyal customers because their meal was served in a card board box with plastic knives and forkes. After many complaints and lossing many customers NZ axed the plastic boxes and plastic knives and forkes.

Maybe BA will have to learn the very hard way, just like NZ did


User currently offlineDelta777Jet From Germany, joined Jun 2000, 1277 posts, RR: 3
Reply 3, posted (9 years 1 week 1 day 10 hours ago) and read 8000 times:

The plastic knife I found also in F-Class  Wink


Fly easyJet
User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 1 week 1 day 10 hours ago) and read 7985 times:

BA's catering problems have been common knowledge for weeks so you, with a greater interest in aviation than most passengers, should have been fully aware of what to expect. I can't believe you were surprised!

User currently offlineBA0284 From United Kingdom, joined Oct 2005, 299 posts, RR: 1
Reply 5, posted (9 years 1 week 1 day 9 hours ago) and read 7843 times:

Yeah they've worst than this, I travelled first class this summer, and received a cold sandwich for my main meal!! Only Tea and Coffee served!!

It is improving though..

BA0284  Smile


User currently offlineGARPD From UK - Scotland, joined Aug 2005, 2686 posts, RR: 4
Reply 6, posted (9 years 1 week 1 day 9 hours ago) and read 7817 times:

Quoting Delta777Jet (Thread starter):
I just came back from Australia and enjoyed the very good British Airways First Class product. Once in Heathrow Lounge arrived to wait for my european connection flight a BA lady gave me a meal voucher for 10 Pounds to get some food since there is no catering on most of the european flights.

And really the business class was almost empty in the A 321 and only tea, coffee and water from the fresh water tanks and a small biscuit was served. The purser told me that this service is offered already since almost a month.

Can somebody tell me if BA is knowing what they doing ? If I book a 12.500 EUR ticket I expect at least mineral water from a bottle and not from the fresh water tanks.

Unbelieveable, does anybody know if also other airlines are effected from the GateGourmet staff shortfall and why they can not get catering inbound instead of outbound LHR ?

all the best

After all the discussion on these board and in ther media about BA's issues with catering, you were still surprised?



arpdesign.wordpress.com
User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1586 posts, RR: 10
Reply 7, posted (9 years 1 week 1 day 9 hours ago) and read 7813 times:

BA0284

Quoting BA0284 (Reply 5):
I travelled first class this summer

What date, and what route did you travel?



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineBA0284 From United Kingdom, joined Oct 2005, 299 posts, RR: 1
Reply 8, posted (9 years 1 week 1 day 9 hours ago) and read 7793 times:

Quoting Carduelis (Reply 7):
What date, and what route did you travel

It was just after the walk out of BA staff. I went on the BA285 to SFO on the 19/8/05.

Got 10,000 miles as a bit of a refund so cant complain!!

BA0284  Smile


User currently offlineMonkeyboi From United Kingdom, joined Oct 2004, 457 posts, RR: 3
Reply 9, posted (9 years 1 week 1 day 8 hours ago) and read 7704 times:

Catering has returned to normal on all BA long haul flights and longer ('Band 4') european flights - DME, OTP, ATH, LCA, SOF, IST, KBP.

The next in line to be catered are the Italian/Spanish routes.

Catering is hoped to return to all routes by 11 November.

Only short-haul flights into/out of LHR are affected. LGW/MAN/GLA/EDI/LCY/BHX as normal.


User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 10, posted (9 years 1 week 1 day 8 hours ago) and read 7640 times:

Quoting BA0284 (Reply 8):
was just after the walk out of BA staff. I went on the BA285 to SFO on the 19/8/05.

I went to LAX on BA279 in first class on that same day  scared  ( small world eh ?), and got a ham and cheese sandwich , and I must say , the cabin crew made up double fold for that, they were great , I must have spent 3/4's of the flight talking to them about their job and how I wanted to be cabin crew, they did truly love their airline. all I can say is .....GREAT JOB

Wrighbrothers



Always stand up for what is right, even if it means standing alone..
User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1586 posts, RR: 10
Reply 11, posted (9 years 1 week 1 day 4 hours ago) and read 7359 times:

Isn't it wonderful - and we can only hear it on a.net!

Two teenage students fortunate enough to both travel BA First Class on the same day.



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineDavidT From Switzerland, joined Oct 2005, 477 posts, RR: 0
Reply 12, posted (9 years 1 week 1 day 4 hours ago) and read 7334 times:

It really does annoy me when people judge BA by the experience they've had when the food problems have been on  Sad

I flew Club World LHR-YVR-LHR a week before the strikes started - the food was great. Talk about a lucky escape Big grin


User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 13, posted (9 years 1 week 1 day 4 hours ago) and read 7230 times:

David T.

You are not serious, surely???! You expect people to judge when every thing is perfect?


User currently offlineBA0284 From United Kingdom, joined Oct 2005, 299 posts, RR: 1
Reply 14, posted (9 years 1 week 1 day 3 hours ago) and read 7156 times:

Quoting Wrighbrothers (Reply 10):
I went to LAX on BA279 in first class on that same day

Wow! I actually saw that flight board! Big grin major coincidence there!! Ham and cheese sounded nice, I got a red onion sandwich.  yuck  The crew really made up for it though, fantastic.

Quoting DavidT (Reply 12):
It really does annoy me when people judge BA by the experience they've had when the food problems

Yeah I agree, it wasn't at all BA's fault, it was just unlikely that BA was the airline to be affected. Although I received bad food, the flight was still brilliant, and I an still going to use them.

BA0284  Smile


User currently offlineSimong From Canada, joined Jan 2005, 103 posts, RR: 0
Reply 15, posted (9 years 1 week 1 day 3 hours ago) and read 7111 times:

Quoting Delta777Jet (Reply 3):
The plastic knife I found also in F-Class

The plastic knife is not the choice of BA .... it is the law !



BA all the way !!!
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 16, posted (9 years 1 week 1 day 2 hours ago) and read 7059 times:

Err I didn't get a plastic knife in First a couple of weeks back...
BA First: London Heathrow-Washington (with Pics) (by Fbgdavidson Oct 4 2005 in Trip Reports)

Quoting BA0284 (Reply 8):
Got 10,000 miles as a bit of a refund so cant complain!!

Not bad for an upgrade  

And to the OP, if you feel the need for full service in Club Europe fly from LGW. I flew to AMS from LGW three weeks ago in CE and got the full nine yards.

Also didn't you get an email from Martin George informing you of the catering situation out of LHR? I got one telling me my flights were not affected!

[Edited 2005-10-15 17:28:46]


"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 751 posts, RR: 0
Reply 17, posted (9 years 1 week 1 day 1 hour ago) and read 6933 times:

I had a similar experience in August when I travelled Club, I kicked up enough stink and managed to get a heck of a lot of BA miles. I'm going back to NY next month but will be giving Virgin a go.

 Wink


User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 18, posted (9 years 1 week 1 day 1 hour ago) and read 6909 times:

Quoting BA0284 (Reply 14):
Wow! I actually saw that flight board! major coincidence there!!

I was the child in a white shirt and tie , did you see me ? If so , i'm leaving the country  

Quoting BA0284 (Reply 14):
got a red onion sandwich.

Ouch !

Quoting DavidT (Reply 12):
It really does annoy me when people judge BA by the experience they've had when the food problems have been on

Yeah , and they ack like it's some sort of big suprise   , as if.

Wrighbrothers

[Edited 2005-10-15 19:00:11]


Always stand up for what is right, even if it means standing alone..
User currently offlinePetazulu From United States of America, joined Jan 2003, 701 posts, RR: 1
Reply 19, posted (9 years 1 week 1 day 1 hour ago) and read 6878 times:

Guys,
If i am flying on an airline, I don't want excuses. Catering issues are not my problem and reflect poorly on the airline no matter the situation. Imagine going to a restaurant and them not having bread or wine (or something similar) and then telling you it was due to forces out of their control- yet all other restaurants had these things....
Guess what, i would go to another restaurnat next time!


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1586 posts, RR: 10
Reply 20, posted (9 years 1 week 1 day 1 hour ago) and read 6867 times:

Quoting Wrighbrothers (Reply 18):
Well I was on staff travell

Excellent - but not yours surely

Who is the staff traveller, and which airline?

Bon voyages!



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 21, posted (9 years 1 week 1 day 1 hour ago) and read 6865 times:

Quoting Carduelis (Reply 20):
Who is the staff traveller, and which airline?

Now that would be telling  Wink

Wrighbrothers



Always stand up for what is right, even if it means standing alone..
User currently offlineLuisca From , joined Dec 1969, posts, RR:
Reply 22, posted (9 years 1 week 1 day 1 hour ago) and read 6810 times:

Quoting Carduelis (Reply 11):
Isn't it wonderful - and we can only hear it on a.net!

Two teenage students fortunate enough to both travel BA First Class on the same day.

I've flown business all my life, because my father is platinum elite at CO and every family vacation we get upgraded, I go coach when I travel alone, I/my family have never paid out of pocket for a first class seat, never. is it so hard for you to believe that some people in this world are fortunate enough to have the money/connections/family/ff status to travel first?
Seems like you are a bit jealous my friend.


User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 23, posted (9 years 1 week 1 day ago) and read 6785 times:

Can someone explain why BA isn't using another caterer while this debacle with GateGourmet continues?

There is more than one caterer for airlines and it is possible to load food in many airports if needs be.

Is this whole fiasco not just an exercise to see how low they can go and what the public will let them get away with?


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 34
Reply 24, posted (9 years 1 week 1 day ago) and read 6791 times:

Quoting Luisca (Reply 22):
ff status to travel first

Whatever platinum one is, there are no airlines that upgrade based on status to international first. Save for a few that give a few vouchers that can be used from paid C to F.

Quoting Babybus (Reply 23):
Is this whole fiasco not just an exercise to see how low they can go and what the public will let them get away with?

Even the deli box in the lounge was absolutely pathetic in my opinion. And that was supposed to serve as a CE meal. Glad I booked the connection in AY C instead.



Air Asia Super Elite, Cebu Pacific Titanium
25 Carduelis : Hardly, having travelled either Business or First throughout my working, and retired, life! I just think that two, now three, 'students' or 'living o
26 Carduelis : There is no other caterer at LHR who can produce anywhere near the over 50,000 meals daily that British Airways needs at Heathrow. Let alone deliver
27 Post contains images BA0284 : Another reason is that I suppose BA don't want to change, cause it may mean that GateGourmet will have to lay off a load more people, therefore getti
28 DavidT : You can judge whenever you want, just keep in mind what the current situation is. It's a bit like refuting Africa can be hot because when you went it
29 Mhodgson : Consider the huge number of flights per day as a percentage of LHR total. Gate Gourmet cater ALL these flights, and thus have the fleet of trucks to
30 Ntspelich : And people drank that? I know that it's called potable water, but I really wouldn't recommend anyone drinking it. In fact in our lavs, there's a litt
31 Trekster : Ok, look at it like this. Your the biggest carrier at the airport, handling Hundreds of flts a day, taking thousands away. You have one company doing
32 Byrdluvs747 : What about LSG Skychefs? They're a big operation.
33 Trekster : Yea, they have there own operation, i doubt they could handle the full capacity of BA's and cater for all there needs
34 LACA773 : Overall, this was a very bad situation for BA and put them on the hot seat and made them look bad. They did the best they could with the resources the
35 Mhodgson : It's not a case of being a big operation. It's a case of suddenly finding capacity for almost 50% of LHR flights. Simply, no other caterer has the in
36 Post contains images Trekster : BA used to, they sold it, its now know as Gate Gormet
37 Babybus : I don't believe BA is just being loyal to Gate Gourmet. It's very easy to pick up cheap, temporary, staff these days so any catering company could jum
38 Rdwootty : I have seen in the Sunday papers today that BA have appointed a new advertising agency....The strapline will be> Upgrade to BA No good if they do not
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