FokkerVII From Netherlands, joined Feb 2005, 47 posts, RR: 0 Posted (8 years 10 months 2 weeks 5 days 17 hours ago) and read 2996 times:
I travel with BA on a fairly frequent basis and have Silver status. This allows me to check-in at the club World/Europe desks. I do not always travel club and for leisure I am always at the back. However, I seem to get many more upgrades when checking in at the Club desks. Once my wife and I even got bumped from World Traveller (economy) to Club World (business) on a flight LHR-JFK after checking in with the business guys.
The question I have is: Do the Check-in staff at the business class desks have more leeway in handing out upgrades? No need to focus on BA that was just where I had my experience.
Gofly From United Kingdom, joined Dec 2004, 1727 posts, RR: 38
Reply 1, posted (8 years 10 months 2 weeks 5 days 17 hours ago) and read 2962 times:
Quoting FokkerVII (Thread starter): The question I have is: Do the Check-in staff at the business class desks have more leeway in handing out upgrades? No need to focus on BA that was just where I had my experience.
The reason you got your upgrade was probably because you checked in with your FF status. I believe FF are the first to be offered upgrades. Correct me if I'm wrong though.
Living the high life on my ex-Airliners.net Moderator pension...
BAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 3, posted (8 years 10 months 2 weeks 5 days 16 hours ago) and read 2924 times:
The decision to upgrade individual passengers is usually made long before you arrive at the airport.
During the flight editing stage, it will be worked out whether the flight is overbooked or possibly look at other SSR comments for check-in. When making the decision, they will usually look at fare paid or FF status and then it is just up to the check-in agent to give you the good news.
Those pax who travel on full fare tickets or have decent status will probably choose to check-in at dedicated desks rather than with a scrum of the unwashed at the normal check-in area which is why the probability of getting upgraded at business class check-in desks seems higher. But regardless of where you choose to check-in, the decision to upgrade you is rarely a spontaneous decision of the check-in agent.
BA0284 From United Kingdom, joined Oct 2005, 299 posts, RR: 1
Reply 4, posted (8 years 10 months 2 weeks 5 days 16 hours ago) and read 2898 times:
Well this summer, I got upgraded from Club World to First on a ticket redeemed from BA points!! Oh..and I'm a Blue executive club member!! I did check in online, and I think I was sequence number 1, don't know if this has any input on it?!
I was only told that I had been upgraded whilst at the gate before getting on?!
I think there are many reasons why they upgrade certain people.
Richard28 From United Kingdom, joined Aug 2003, 1617 posts, RR: 6
Reply 5, posted (8 years 10 months 2 weeks 5 days 15 hours ago) and read 2890 times:
Although this is not always true. I had a double bump from economy to Upper class on VS (LAX-LHR) when I wasn't even a member of their flying club (I am now!) - the check in supervisor explained at the gate that I looked suitable (weird as I had just come from a 48 hour drink/gambling binge in Vegas - and was in Jeans/t-shirt and un-shaven!)
(I had used the economy check-in for this flight)
I can only assume I was very lucky, and there was a shortage of "status" down the back of the plane on that particular day.
I know from staff at v-flyer that most VS upgrades are decided in advance of the flight however it would seem that there is sometimes the need to be flexible on the day - as I experienced.