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Delta Customer Service Improvements  
User currently offlineTHE SPINMASTER From , joined Dec 1969, posts, RR:
Posted (14 years 3 months 1 week 4 days 9 hours ago) and read 2533 times:

As a Delta employee, I would like to see if anyone out there has any suggestions on how we can improve on our customer service.

Also I would like to know how many of you are in the airline industry and who you work for and what do you do.

I work for Delta Air Lines in ATL. I am a ticket agent. 4 years in the airline industry.



7 replies: All unread, jump to last
 
User currently offlineCatfan From United States of America, joined May 2000, 60 posts, RR: 0
Reply 1, posted (14 years 3 months 1 week 4 days 9 hours ago) and read 2463 times:

I like Delta's service. But, as I have posted before, please fix ASA. They have a major reliability issue, IMO.

User currently offlineAlex Logan From , joined Dec 1969, posts, RR:
Reply 2, posted (14 years 3 months 1 week 4 days 8 hours ago) and read 2456 times:

I think that it has to do with the aircraft...I think that if you keep it smaller but not too small you can keep good service...I like it when flight attendents come up to me and ask if I would like any more soft drink or food or any thing of that sort...I think that the 717 or MD-90 serries would be perfect...I think that if you aimed more at the costomer as being the number one you would have great success...You could also not try to feed us bs like many airlines do saying o we have taken out a ""whole row of seats to give you more leg room"" You could actually do somthing like that but better...Like take out 3-5 rows of seating or make the config on say your md-90 aircraft 2 and 2 instead of 3 and 3....Space on the aircraft is a big consern amont travelers....


Alexander


User currently offlineHARTSFIELD From United States of America, joined Jul 2000, 28 posts, RR: 0
Reply 3, posted (14 years 3 months 1 week 4 days 7 hours ago) and read 2437 times:

I've always gotten better service on larger aircraft. I think Delta's Customer Service is excellent!!!

User currently offlineAF Cabin Crew From French Polynesia, joined exactly 15 years ago today! , 1040 posts, RR: 33
Reply 4, posted (14 years 3 months 1 week 3 days 13 hours ago) and read 2417 times:
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Hi The Spinmaster !

I work for Air France as a cabin attendant, I am on the long-haul routes out of CDG and I fly mainly on the 747's, 777's and A340: My main routes are to the Americas, North, Central and South.

I would like to say that I, like many of my colleagues, am very proud to be working with Delta. Our 2 airlines have a formidable relationship that is well built. I believe that we will go far together in establishing a full cooperation and greater service.

I have always enjoyed my flights on Delta, whether in Business Elite or in Economy.
Yet, like many other people I feel that Delta should change its domestic service totally and add another flight attendant to each flight that serve the domestic and regional routes. At Air France we have for example 5 flight attendants on an A320 on normal routes and 6 on the CDG-LHR/BRU and AMS. Those routes are short but we still provide the same service hence the extra cabin attendant. On a CDG-LHR which is a 40 minute flight, you get a drink and a sandwich (choice of two): You can get as many drinks as you wish. It is not a lot but for a flight where you taxy more than you fly there is no need for more food. In Business Class you get a full cold tray with a salad or cold cuts, cheese, and dessert and the usual drinks, cold or hot.
A more personal approach to the customer service is better than the "grap your snack at the entrance". all airlines in Europe hand-out the snack on the plane after take off.

I will be coming to ATL on a check flight on AF316 on the 20th of July. We could meet if you wish to.

Send me an email at afcabincrew@mail.com

By the way, I love your new uniforms ! Congratulations !

Happy Flying,

AF Cabin Crew.


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Click here for full size photo!

Photo © Kazutaka Yagi




Ia Maitai to tatou tere !
User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 5, posted (14 years 3 months 1 week 3 days 13 hours ago) and read 2414 times:

Delta has a long tradition of better than average customer service. The
airline is making great strides to maintain standardized customer care,
and is working toward achieving a leadership position in the industry. I
think Delta needs to do the following though:

1). Accelerate the disposal of older aircraft, like the L1011's, B727's
and 737's.

2). Develop and maintain a uniform signage/logo system to maintain
and promote brand recognition.

3). Consider utilizing larger aircraft on key transatlantic routes. The
767-300ER is falling out of favor with frequent flyers. It is too
small. Customers want wider jets.

4). Revamp international economy. Install PTV's, spend money on
the back of the plane.

5). Actively promote the Delta/United frequent flyer agreement, if
it will remain intact.

ContinentalEWR


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 6, posted (14 years 3 months 1 week 3 days 8 hours ago) and read 2389 times:

Please improve delta-air.com reservations system. I wanted to book a flight to FLL to ride the L1011 but the response was this: delta-air.com can't handel reservations for your country. If you are a resident of the US, Canada, Sweden... (most EU countries), press the back button on your browser and fill the correct info. Im not using the exact words cause I don't care going back to their website but you got the idea. So I should go to a ticket office and pay a higher price??? No way. I mean what's the problem with an e-ticket (shouldn't LGA-ATL-FLL qualify for that???) even if you live in the Sahara desert?? If Delta doesn't want the residents of my country as their customers, I'll stick with other US carriers, namely US Airways, United and Northwest. US even delivers tickets with Fedex to Finland for no extra fee. No thanks, Delta.

LH747



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineHARTSFIELD From United States of America, joined Jul 2000, 28 posts, RR: 0
Reply 7, posted (14 years 3 months 1 week 3 days 7 hours ago) and read 2385 times:

ContinentalEWR. You stole the words right out of my mouth. I couldnt agree with you more, I especially like the part about the Boeing 767-300ER. I personally dont like the aircraft.

More 777's!!!!!!!!!!!!!!!!


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