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KLM Cancel My Christmas Day Flight! (Me=Stranded)  
User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Posted (9 years 1 month 3 weeks 5 days 4 hours ago) and read 10081 times:

To cut a long story short. I am booked to fly from CDG-AMS-LBA on Christmas Day. The KLM flight will connect with my Delta Air Lines flight 44 from CVG-CDG.

I received an email today from Expedia who I booked the KLM inter-European flight with to say my schedule had been changed..... Called them and the flight from AMS-LBA is no longer running. They have stopped ALL 3 flights from AMS-LBA on Christmas day.

GREAT - I'm stranded on Christmas Day in either CDG or AMS. Whhhaaaaat?! Surely they cannot do this to me. I have a family I need to go back to who have arranged to pick me up at LBA when the flight lands.

I called Expedia and obviously it is not their fault, they only have KLM's schedules to work with. Expedia have been great trying to deal with this, but I am SO frustrated at KLM.

Understandably, I know they can change their schedules and have a right to do so, however when it is a flight they have been selling and people are booked on, especially Christmas Day then that's taking it a little too far.

Don't get me wrong, credit where credit is due - KLM have offered to fly me a day before or after (based on availability) but they won't even change my flight to fly into MAN on Christmas Day. If they would fly me into MAN, surely they should compensate me for the costs I will have in getting back from Manchester Airport to Leeds? Realistically this isn't my fault and KLM should accommodate all costs to my final destination which I booked with them prior to this announcement.

Now what do I do? They have offered a full refund, however they were the only airline flying into LBA on Christmas Day and even if I were to take the full refund, then to buy another ticket on the same day, but routing to MAN - It would cost me tonnes more as the prices have rocketed, obviously because of the day in mentioning.

What a total human torture KLM have given me! Now I have to work out what's going to be best. Looks like, I'm going to be stranded in CDG for Christmas Day.

I have family to go back to... Frustrated isn't the word!

Ryan


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71 replies: All unread, showing first 25:
 
User currently offlineCedarjet From United Kingdom, joined May 1999, 8193 posts, RR: 54
Reply 1, posted (9 years 1 month 3 weeks 5 days 4 hours ago) and read 10028 times:

Hate to be a pain in the arse, but why are you doing such a weird routing? Why not fly CVG to LGW on Delta? I mean, when you land in Paris, you're still TWO COUNTRIES away from your destination in the UK. I sympathise to a degree cos I've been known to book a few odd routings (see below) but not when I need to be somewhere or during a stressy travel period (ie Xmas).

DL / AF / KL are all affiliated to a degree, certainly in the case of the latter two and of course DL / AF relations are strong as well. See if you can parlay this cancellation into getting them to bend rerouting rules and get on the CVG-LGW, or see if Air France fly from Paris to Manchester or somewhere on Xmas Day.

Oh yeah, getting home the long way:
1. instead of flying CLT-LGW on USAir, I flew CLT-atl-JFK on Delta followed by JFK-hel-LHR on Finnair.
2. instead of flying SYD-bkk-LHR on Qantas or BA, I flew SYD-mel-mnl-BKK on Philippines, BKK-BOM on Air France, BOM-auh-BAH on Gulf Air, BAH-bey-DXB on Middle East Airlines (for my only seven-oh ride to date), and finally DXB-LHR on PIA.



fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
User currently offlineAirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 2, posted (9 years 1 month 3 weeks 5 days 4 hours ago) and read 9963 times:

Quoting Ryanlock (Thread starter):
KLM have offered to fly me a day before or after (based on availability) but they won't even change my flight to fly into MAN on Christmas Day. If they would fly me into MAN, surely they should compensate me for the costs I will have in getting back from Manchester Airport to Leeds? Realistically this isn't my fault and KLM should accommodate all costs to my final destination which I booked with them prior to this announcement.

First off, because you bought this through Expedia, did you try to contact them to get them to refund the ticket due to a schedule change?

Unfortunately since the ticket was not all on one carrier's stock, they don't have to do much of anything for you. Your transatlantic flight was plated on Delta, and your intraeuropean flight (if purchased in the US) was plated on Northwest Airlines. Those are the two carriers (NW acting as agent for KL as KL no longer plates their own tickets in the US) that would hold responsibility to get you from your origin to destiation as listed on those tickets.

As I see it you have a couple of options:

1) You can contact Expedia and get a refund.. then arrange alternate transportation to as close to LBA as you're likely to get.. as you mentioned it would probably be MAN. You'd still be responsible for your ground transportation.

2) You can contact Expedia and see if they will, on your behalf, contact NW/KL and see if they'll get you to MAN at no additional charge. You didn't say who you contacted about this option. I'd suggest Expedia since they issued the ticket. Since MAN and LBA are not coterm, they don't have to do it except as a gesture of customer service. Either way they're highly unlikely to pay for your ground transport from one city to the other.

Unfortunately, because you got split tickets, you're in a bit of a bind. KL haven't handed you a total human torture. They've gone through a schedule reduction to a city that doesn't have loads of service in the first place. I did some schedule browsing and on Christmas day, there isn't a whole lot to get you from point A to point B as far as getting you into LBA. Hindsight is 20/20 but if you had purchased the ticket and it was all plated on the same stock, whoever the ticket was issued on would have been obligated to get you from point A to point B and you probably would have gotten a little more cooperation but likely would have had to change your travel dates because of the service reduction either way.

Hope it works out for you either way.


User currently offlineIkramerica From United States of America, joined May 2005, 21582 posts, RR: 59
Reply 3, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9897 times:

yes, they should put you into MAN as an "open jaw" without penalty, then you just need to hop a train to Leeds. Not ideal, but that's the danger of doing a multi-stop flight into a small city...


Of all the things to worry about... the Wookie has no pants.
User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 4, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9852 times:

AirScoot's advise and rationale is one hundred per cent correct.......I understand your situation, but having a split ticket is problematic here. Schedule cutbacks over the Christmas period are not uncommon, and you picked a difficult day for alternatives since (especially on intra-European flights) a very limited schedule tends to be operated on 24/25/26 December.

Since you are more or less locked into flying on 25th December, and you mentioned that the AMS-MAN flight is operating (double check this please) with seats available - focus on getting on to that particular flight. As KLM cancelled their service to LBA on 25 December, they should be willing to either (a) reroute you to MAN or (b) refund the ticket which will then allow you to purchase a new ticket into MAN. I would not expect any compensation - but it should not cost you signficantly more in the end. Of course, MAN is probably not as convenient as LBA, but you will work that out on your own.

As Expedia was your ticketing agent, there customer service (which usually is rather helpful) should be able to help you work this out. Good luck, I do hope that you get home in time for the holiday.


User currently offlineNetworkDoc From United Kingdom, joined Oct 2005, 77 posts, RR: 0
Reply 5, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9812 times:

Agree that it is probably not wise to cancel the whole trip as the longhaul sector would be too expensive by now. You could keep the flight as is but ask Expedia to substitute (if that is possible, else buy yourself and make sure your booking is protected, i.e. won't be cancelled automatically if you miss a sector) CDG-AMS-LBA with BA CDG-LHR (there are four flights showing on their website for Euro 60 on the day; AF are showing nothing) and then get a hire car ex-Terminal 4. Avis, for example, is showing cars available (i.e. they are open that day, whereas public transport is virtually non-existent, so don't bother). Roads are empty on that day, so you can be up North in about three hours. Better than being stranded, and with two more flights from CDG on your original routing, you might even be there earlier!  Smile


Flown: AB/BA/BD/BI/CX/DI/DL/KE/KL/LH/LT/LX/MH/NW/OZ/PR/QF/SN/SQ/TW/UA/VS/5J.
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 6, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9762 times:

get a refund for the KL part and book yourself on CDG-LBA on BD they operate 3-4 daily flights


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineA350 From Germany, joined Nov 2004, 1101 posts, RR: 22
Reply 7, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9762 times:

What about continuing from Paris to England on Eurostar train and then with other trains to Manchester. Certainly not the perfect solution, but it's possible, and between Paris and London it's also fast. You could also continue from London on an LCC.

The german rail website reveals that you can make Paris-Manchester in six hours by train (Paris Nord-London Waterloo and London Euston-Manchester Piccard)

A350



Photography - the art of observing, not the art of arranging
User currently offlineAirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 8, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9714 times:

Quoting Soups (Reply 6):
get a refund for the KL part and book yourself on CDG-LBA on BD they operate 3-4 daily flights

When I was looking at the other options to maybe suggest something for him I found that BD wasn't operating flights on the 25th to LBA from CDG either. I was hoping I'd come up with some flights to ask for... you never know if you don't ask.

LBA doesn't seem to have ANYTHING on that day that would connect with DL44 (the only flight CVG-CDG so that's what I was going for). All that comes up is an overnight connection in AMS. There are a couple of flights that start up on the 26th again, but not much.


User currently offlineFeroze From India, joined Dec 2004, 794 posts, RR: 3
Reply 9, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9705 times:

Quoting Ikramerica (Reply 3):
then you just need to hop a train to Leeds

Sorry to be a party-pooper here, but AFAIK the only trains that operate on Christmas Day in the UK are the dedicated airport expresses. In addition, there are no Eurostar or London Underground/Bus services at all.

Regards,

Feroze

[Edited 2005-10-25 20:23:24]

User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 10, posted (9 years 1 month 3 weeks 5 days 3 hours ago) and read 9649 times:

JET2 also not flying CDG-LBA on 25 december. nothign even for LON-LBA was thinking CDG-LHR-LBA


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 11, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9601 times:

Looks like you are stuck mate i checked every single airline that flies into LBA and NOTHING on the 25. even tried from dublin, lhr, belfast, brussels, amsterdam.... even low cost airline not flying on that day. i hope you have travel insurance


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlinePomnath From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9568 times:

Christmas in Paris is not a bad idea.

However, I do not see why it is so diffilcult to get from LHR or LGW to LBA by surface.


User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Reply 13, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9564 times:

Quoting Cedarjet (Reply 1):
Hate to be a pain in the arse, but why are you doing such a weird routing?

I used my miles to upgrade on DL and the routing thru CDG was the only available flight.

Quoting AirScoot (Reply 2):
First off, because you bought this through Expedia, did you try to contact them to get them to refund the ticket due to a schedule change?

They will refund the ticket yes, however, it still doesn't make me any better off. If I get the ticket refunded and buy the CDG-AMS-MAN leg it will cost me more for a problem KLM caused in the first place. Why should I pay anymore for there change?

Quoting AirScoot (Reply 2):
2) You can contact Expedia and see if they will, on your behalf, contact NW/KL and see if they'll get you to MAN at no additional charge. You didn't say who you contacted about this option. I'd suggest Expedia since they issued the ticket. Since MAN and LBA are not coterm, they don't have to do it except as a gesture of customer service. Either way they're highly unlikely to pay for your ground transport from one city to the other

It is pointless contacting KLM as they just tell me to go through Expedia, which rightly so is what I need to do.

My DL flight is fully confirmed from CVG-CDG landing 8:45am on 25/12 so there is no way i can change this. I contacted DL and it was such a high amount to change for the 24/12 flight.

I know they won't pay for my ground transportation but what am I suppose to do? There is no public transport on Xmas Day (Trains, Busses etc.) At the end of the day I booked to go to LBA where I wanted to be on that exact date and now I wont be!

Quoting Ikramerica (Reply 3):
yes, they should put you into MAN as an "open jaw" without penalty, then you just need to hop a train to Leeds. Not ideal, but that's the danger of doing a multi-stop flight into a small city...

The thing is - they said they WILL NOT do this. They won't send me on a AMS-MAN flight on that day. WHY - god only knows?!

My reservations consists of - 15/12 i travel from MAN-CDG on AF then return on KL. KL won't even put me on a direct CDG-MAN serice on the 25/12 with AF - they still are wanting to route me through AMS. If these two Companies are affiliated so closely then why not?! Whats the whole AF/KL Group all about then?!

Quoting Dutchjet (Reply 4):
Since you are more or less locked into flying on 25th December, and you mentioned that the AMS-MAN flight is operating (double check this please) with seats available - focus on getting on to that particular flight. As KLM cancelled their service to LBA on 25 December, they should be willing to either (a) reroute you to MAN or (b) refund the ticket which will then allow you to purchase a new ticket into MAN.

As mentioned above they won't put me on the AMS-MAN flight. They will only offer a full refund, however, if i go to book the same flights now into MAN as LBA is not available (being 15/12/05 MAN-CDG - 25/12/05 CDG-AMS-MAN) then the ticket price is 400% more that what i originally paid.

Quoting Dutchjet (Reply 4):
As Expedia was your ticketing agent, there customer service (which usually is rather helpful) should be able to help you work this out. Good luck, I do hope that you get home in time for the holiday.

You are right they are being excellent with this. I am very happy with their customer service 110%!


Quoting NetworkDoc (Reply 5):
and then get a hire car ex-Terminal 4. Avis, for example, is showing cars available (i.e. they are open that day, whereas public transport is virtually non-existent, so don't bother). Roads are empty on that day, so you can be up North in about three hours. Better than being stranded, and with two more flights from CDG on your original routing, you might even be there earlier!

Thanks for this advice. It will be my last resort after I vigerously sort my head out with what's going to happen. Talk about stress!

Quoting Soups (Reply 6):
get a refund for the KL part and book yourself on CDG-LBA on BD they operate 3-4 daily flights

I WISH! - No flights on 25/12/05 I'm affraid!

Quoting A350 (Reply 7):
What about continuing from Paris to England on Eurostar train and then with other trains to Manchester. Certainly not the perfect solution, but it's possible, and between Paris and London it's also fast. You could also continue from London on an LCC.

Thanks for this advice, but like I mentioned above this will have to be a last resort until i make further calls to Expedia/KL.

This is really good of you all to advise me like this. Let me take this opportunity to thank you for all your help! I sincerly appreciate it.

Ryan



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User currently offlineLijnden From United States of America, joined Apr 2003, 565 posts, RR: 1
Reply 14, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9534 times:
Support Airliners.net - become a First Class Member!

On X-mas day most transportation is very limited with most airlines, bus companies, boats, and trains, all hardly running if at all. They even made a movie out of this with Steve Martin and John Candy back in the 80's. (OK it was for Thanksgiving ; edit)

http://www.imdb.com/title/tt0093748/

Just fly earlier and you will not have this problem

regards

[Edited 2005-10-25 20:53:41]


Be kind to animals! Last trip: ORF-IAD-NRT-IAD-ORF with UAExpress and ANA
User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Reply 15, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9493 times:

Quoting Pomnath (Reply 12):
Christmas in Paris is not a bad idea.

However, I do not see why it is so diffilcult to get from LHR or LGW to LBA by surface.

No public transport on Xmas day. I have only just got my licence to drive and don't want to be driving for 3 hours after all those flights. Plus it will mean more money at my expense!

Ryan



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User currently offlineIkramerica From United States of America, joined May 2005, 21582 posts, RR: 59
Reply 16, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9467 times:

Quoting Feroze (Reply 9):
Sorry to be a party-pooper here, but AFAIK the only trains that operate on Christmas Day in the UK are the dedicated airport expresses. In addition, there are no Eurostar or London Underground/Bus services at all.

Ah, I see. National religious holiday and all.

Then it sounds like a long drive to pick him up. But England isn't THAT big a place...



Of all the things to worry about... the Wookie has no pants.
User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Reply 17, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9466 times:

Quoting Lijnden (Reply 14):
They even made a movie out of this with Steve Martin and John Candy back in the 80's. (OK it was for Thanksgiving ; edit)

http://www.imdb.com/title/tt0093748/

Just fly earlier and you will not have this problem

regards

Great - I'll tell ya what - I'll watch that movie on my laptop over night on xmas day, laid on the floor in AMS then?! Ha-Ha Just kidding, hopefully i will find a solution.

You are right transportation is extremely limited. Thank you for your reply tho I appreciate your help.

Ryan



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User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Reply 18, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9456 times:

Quoting Ikramerica (Reply 16):
Ah, I see. National religious holiday and all.

Then it sounds like a long drive to pick him up. But England isn't THAT big a place...

It's an even BIGGER place on Christmas day when no one is around with you and all you want to do is be at home with you family. Sad

Ryan



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User currently offlineLijnden From United States of America, joined Apr 2003, 565 posts, RR: 1
Reply 19, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9414 times:
Support Airliners.net - become a First Class Member!

Try some Arab airlines. It is well known that Muslims don't care that much about X-mas...

Good luck

PS When you are lying on the ground in AMS watching Planes, Trains and Automobiles guess what they are watching in LBA?

http://www.imdb.com/title/tt0099785/



Be kind to animals! Last trip: ORF-IAD-NRT-IAD-ORF with UAExpress and ANA
User currently offlineLindy From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9380 times:

I think the best solution for you would be staying in AMS for a night and fly to your final destination on the 26th. You can probably get B&B close to the airport for about $50-$70. Its not that much. Its probably cheaper then renting a car, or rerouting you with other airlines via other cities.
Spend a night at AMS.

Rafal


User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Reply 21, posted (9 years 1 month 3 weeks 5 days 2 hours ago) and read 9326 times:

Quoting Lijnden (Reply 19):
PS When you are lying on the ground in AMS watching Planes, Trains and Automobiles guess what they are watching in LBA?

http://www.imdb.com/title/tt0099785/

I like your style! How funny.

At the end of the day I'll have to get it sorted and there is nothing I can do now. They aren't going to put the flight back on just for me.

My poor mum and dad might not have me home for Christmas. How bad?!

You gotta laugh, I suppose.... Keep a smile.

Thanks  Smile

Ryan



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User currently offlineCPH757 From Denmark, joined Sep 2005, 684 posts, RR: 2
Reply 22, posted (9 years 1 month 3 weeks 5 days 1 hour ago) and read 9269 times:

Try this one....

From CDG to take AF to CPH, at 120€. The have plenty flights during the 25th december. Be sure to book a return ticket to get this fare.

From CPH, you can book a one-way ticket with SAS to Manchester for 110€, leaving 1415CET.

Both prices are inclusive all taxes and fees.



Last flight: SAW-CPH on H9 on 02/11/09 - Next Flights: 23/12/09 CPH-AAL on QI, 30/12/09 CPH-LHR on SK, 19/01/10 CPH-CDG-
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 23, posted (9 years 1 month 3 weeks 5 days 1 hour ago) and read 9265 times:

Quoting CPH757 (Reply 23):
Try this one....

From CDG to take AF to CPH, at 120€. The have plenty flights during the 25th december. Be sure to book a return ticket to get this fare.

From CPH, you can book a one-way ticket with SAS to Manchester for 110€, leaving 1415CET.

Both prices are inclusive all taxes and fees.

he can fly AF cdg-man direct



Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 24, posted (9 years 1 month 3 weeks 5 days 1 hour ago) and read 9188 times:

It's not that difficult. If KL cancels your flight, well don't bother to fly them, if you are offered a full refund! Take the refund and book CDG-MAN with AF, nonstop. According to AFs website, still many flights available for £57.=. A good deal in my opinion. Is your flight on 15/12 booked together with the KL stretch? If so, cancel everything and book a return with AF from MAN. You might get a better fare than the one-way CDG-MAN.

Good luck.


p.s. I am sure your familie will pick you up at MAN airport on X-mas day; they will be happy to see you as well!  white 


25 CPH757 : hehe ok, thought he had checked out that possibility, since so many suggestions had come up here... If he can get a refund from KLM on the last part o
26 LJ : Only two flights are operating on December 25th between AMS and MAN. The only one which Ryanlock could get is the one leaving AMS at 14:00. However t
27 Jmc757 : Best I can think of is Air France as others have suggested. This came up: Sunday 25th December AF2268 13:20 CDG-MAN 318 Economy Class Saturday 31 Dece
28 Ryanlock : This isn't the point. I ain't saying that I won't fly them again. My issue here is that they're being really harsh with flight changes. They will off
29 Rdwootty : This just shows the difference between UK and USA, NO Englishman would book any flight to a small UK airport because the flights willl not operate .I
30 Ryanlock : Maybe I miss understood you in this post by ummmm in-fact I am an English man. I was born and bread here and have lived here all my life! Ummm maybe
31 CPH757 : I'm sorry, I misunderstood you. Have somekind grabbed that you had booked the CVG-CDG separately from the CDG-AMS-LBA leg. But anyway, i totally agre
32 Ryanlock : Oh don't worry about mis-understanding me. It's all good! But, yeah its daft. I just don't see the problem. Fair enough it was booked through expedia
33 Post contains images PA110 : Unfortunately, you've just learned an important lesson not to travel on Christmas Day. I think it is extremely foolish that many airlines publish sch
34 Ryanlock : But if its unavoidable to travel on Christmas day then what can I do? I'd rather travel on Christmas Day and get home for it rather than not at all.
35 Post contains images Kgfive : Sorry to be another " Party Pooper " but you know that most of UK is on holiday on Christmas Day why the hell are you planning to travel on the one da
36 PA110 : I hear ya, but its sad to say that these days, you just can't predict anymore. Having worked for airlines in another life, I am really sad to see KLM
37 Post contains images Ryanlock : *BANG* I think my cracker has been pulled early - with nothing inside . I couldn't avoid traveling on Christmas Day as I get back from the USA that d
38 Ryanlock : Yes I agree! I actually have never flown or dealt with KLM before. I understand that flight schedules can change and especially on Christmas Day, how
39 PA110 : You're getting a free upgrade. I realize that there is a principle at stake, but isn't it worth it to pay whatever small difference there might be be
40 Ryanlock : Well of course it is worth paying for the flight from CDG-MAN direct because I wouldn't want to jeopardise my upgrade. But you are missing my point.
41 Malaysia : I laught at the most amazing routings that these sites can bring up, and makes me wonder about bags really making it. BWI-LAX one time the system thre
42 N1120A : You shouldn't. European laws about air carriers have become quite pro-passenger lately and AF/KL have to find you a way to your destination in reason
43 PA110 : Because even though they are still partners (as well as owned by AF), they still keep separate books, and separate profit margins. This could possibl
44 Ryanlock : Of course it does thanks for your agreement. Fair enough if it was any other day in the year, I may be able to understand but Christmas Day. You'd th
45 PA110 : This might not be successful, because the transaction technically took place in the USA, and thus not subject to European law. From Expedia UK's own
46 Ryanlock : I obviously didn't make it clear. I do apologise. The transaction was made in the UK on Expedia.co.uk My DL flights are in a totally different itiner
47 Lufthansa : Ryan I think you're going to have to get tough with them on this one. I would give them several options... explain that you are a loyal skyteam custom
48 PA110 : Sorry Ryan, I should have read further down the page on the Expedia.co.uk site. Even though they are a division of the parent US company, it looks lik
49 Ryanlock : Well thanks very much Lufthansa. I actually will be a Delta Silver Medallion member after I complete the DL44 flight. Which obviously makes me a SkyT
50 Ryanlock : Very nice of you to wish me well, thank you very much PA110, i really appreciate it. Ryan
51 Post contains images Jetdeltamsy : If you're stranded in Amsterdam, take the train downtown, go to The Bulldog and have a smoke. You'll feel better in no time!
52 Ryanlock : At this rate, the only green leaves I will see on Chritsmas Day are the ones on the Christmas tree's in AMS! Ryan
53 Airlinelover : THe main problem here is you booked thru one of those crappy 3rd party sites in the first place. If somethign changes, you are most likely to get scre
54 Post contains images AMSGOT : I believe at Air France-KLM they call this 'synergy-benefit'...
55 Post contains images AirPacific747 : KLM - "The Reliable Airline"
56 Drinkstrolley : Quality, not quantity!
57 Post contains images OHLHD : It is quite common in Europe that hardly any flights take of to EU destinations on the 24th and 25th. Maybe some flights in the morning but thats it
58 Post contains images AirScoot : Since nobody has tried to explain this.. I figure I should. I don't agree with them not budging on it, but the reasoning behind it is the two cities
59 BigOrange : Ryan No need to go to your local councillor, just call trading standards. They are the enforcers of all trading laws (including EU directives)
60 Burnsie28 : Overall it sounds as if LBA is closed or something on the 25th given that nobody is operating flights. So KLM may have been forced to cancel the fligh
61 Ryanlock : Well I called Expedia again today who then went through to KLM. (Talk about a long-winded deal!) As I said before KLM would NOT route me to MAN on the
62 MH017 : It sounds to me it is NOT the fault of KLM, for LBA-airport is closed on 25dec05, so blame the AIRPORT... I can see, why they won't take MAN as an alt
63 BigOrange : Well why the hell did you rebook your flights with KL to MAN?? You could have gone CDG-MAN non-stop and been in MAN earlier.
64 Jmc757 : Non of the other airlines from LBA have been selling tickets on 25th December. Ok, it may be inconvinient for LBA to be closed on December 25th, but
65 Access-Air : Ryan, Get the frigging refund from KLM already and just buy another ticket from soneone else!!!!! This thread is enuff to make me sick looking at all
66 Ryanlock : That direct flight was alot more expensive as a one way from CDG-MAN. There was no way I way paying £200+ for that leg. I need to get to CDG on the
67 Ryanlock : Before contributing to this thread, make sure you read it thoroughly. Otherwise you make a fool of yourself, like you just have done. See reply 61 sm
68 Ryanlock : Exactly! Hit it right on the nose there mate! Thanks, Ryan
69 Access-Air : Ryan, I'm not a fool, but maybe if you had gone to a LIVE travel agent who could work on your behalf that you could speak to FACE to FACE instead of a
70 Ryanlock : I respect you for hoping that it works out for me, but mate... seriously - you obviously have not read all the thread posts in here because you would
71 Post contains links Ryanlock : Thread Ended! See New Thread: KLM Cancel My Christmas Day Flight (Me=Stranded) http://www.airliners.net/discussions...eneral_aviation/read.main/242490
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