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Aerlingus.com:What A Cheap Website!  
User currently offlineRootsAir From Costa Rica, joined Feb 2005, 4186 posts, RR: 40
Posted (9 years 1 month 3 weeks 6 days 2 hours ago) and read 3523 times:

Oh my goodness, jsut went to check out Aerlingus.com.
For a NATIONAL airline that belongs to a MAJOR alliance, I'm sorry but this just downsizes the airline evenmore than what they have done with their new LCC policy. Its a real shame...trust me !

They try to resemble LCC's websites...
compare it to AF, LH, IB, BA, etc etc and its doesn't evn come close to them !

come on Aer Lingus...try to give yourselfa better image. An airline's website is their world wide ambassador!


A man without the knowledge of his past history,culture and origins is like a tree without roots
38 replies: All unread, showing first 25:
 
User currently offlineRunway23 From US Minor Outlying Islands, joined Jan 2005, 2222 posts, RR: 35
Reply 1, posted (9 years 1 month 3 weeks 6 days 2 hours ago) and read 3510 times:

Quoting RootsAir (Thread starter):
what they have done with their new LCC policy. Its a real shame...trust me !

Thank god we don't trust you. Because had they not moved towards a LCC policy they'd be history by now. It is not quite a new policy either as it has been going on for three years now.

I find the website to be simple to use and reflective of the airline, why have a very complicated website if you can keep it simple and to the point.


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 2, posted (9 years 1 month 3 weeks 6 days 2 hours ago) and read 3502 times:

Quoting RootsAir (Thread starter):
They try to resemble LCC's websites...

That'll be because they are a LCC !!   

I think the website is actually very clever. Agreed, it doesn't look like much, but what it does do is allow for quick, easy and confident fare searching, which the vast majority of travelers need.

Don't forget EI are still a small carrier. They have maybe 32 aircraft. They don'd have the global reach of the likes of BA, LH etc, and thus I personally see no need for a fancy Flash website covering the entire globe!

To compare EI to BA is like comparing FR with AZ. Apples and Oranges.

Edit. Runway23 beat me to it.

[Edited 2005-10-27 13:57:00]

[Edited 2005-10-27 13:57:29]


Debate is what you put on de hook when you want to catch de fish.
User currently offlineRootsAir From Costa Rica, joined Feb 2005, 4186 posts, RR: 40
Reply 3, posted (9 years 1 month 3 weeks 6 days 2 hours ago) and read 3463 times:

Quoting 7LBAC111 (Reply 2):
That'll be because they are a LCC !!

How come they are stil lallowed in One World. After all they are the weakestlink. There is not much they can offer compared to BA and relatively close by LHR hub



A man without the knowledge of his past history,culture and origins is like a tree without roots
User currently offlineHimmat01 From India, joined Dec 2004, 1047 posts, RR: 6
Reply 4, posted (9 years 1 month 3 weeks 6 days 1 hour ago) and read 3426 times:

The website looks ok. Why have a complicated website when a simple one will suffice. Most travellers are looking for a easy look up and booking process which this site provides.


An airplane might disappoint any pilot but it'll never surprise a good one.
User currently offlineShamrock330 From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 1 month 3 weeks 6 days 1 hour ago) and read 3421 times:

this has been discussed MANY times before and the general perception is that it gets the job done just like it is supposed to.Yes EI are part of a major alliance and it does look like S**t compared to other national carriers websites but they are operating on a lcc model so it does seem appropriate to have the website like it currently is.Don't get me wrong i am the first to admit that it looks crap and as an Irish citizen i feel ashamed to see how it portrays itself.I am definitely in the "yes" camp when it comes to changing the site.

User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 6, posted (9 years 1 month 3 weeks 6 days 1 hour ago) and read 3418 times:

Quoting RootsAir (Reply 3):
There is not much they can offer compared to BA and relatively close by LHR hub

So how does that explain the KLM and Air France SKyteam alliance? The proximity of hubs has nothing to do with it. CDG and AMS are 381 miles apart (roughly) and LHR is 430 miles from DUB. CDG are linked by rapid and frequent rail services. DUB has the Irish sea between it and LHR.

Quoting RootsAir (Reply 3):
How come they are stil lallowed in One World

BMI are allowed in STAR and they are moving towards a similar business model to EI.



Debate is what you put on de hook when you want to catch de fish.
User currently offlineClassicLover From Ireland, joined Mar 2004, 4660 posts, RR: 23
Reply 7, posted (9 years 1 month 3 weeks 6 days 1 hour ago) and read 3363 times:

The web site is soooo easy to use. It takes less than 5 minutes to make a booking, even an international one. Hell, I scored a LAX-DUB fare for $US183, so I am not complaining!

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineToulouse From Switzerland, joined Apr 2005, 2759 posts, RR: 57
Reply 8, posted (9 years 1 month 3 weeks 6 days ago) and read 3335 times:

Come on RootsAir. Be fair!

Ok, I agree, the EI web site is not attractive to look at, but its easy to use and DOES THE JOB... what else do you want?

Regarding OneWorld, EI have actually hinted at leaving the Alliance twice, while the Alliance has never invited them to leave. Both times they ended up staying. EI also channel a lot of pax on to their other OneWorld alliance members, especially BA and AA, and IB to a lesser extent, so I'm sure they WOULDN'T like to see EI leave.

The LCC model, as being copied by IB for example. So what's the damn problem. You pay for your food, as I posted recently, but apar from that they get you from A to B safely and punctually, with a modern fleet of Airbus aircraft, friendly and efficient crews, offer a FF programme, lounge access for their FF pax, etc. etc.
Have you flown EI recently or ever? And if so, frequently? Because if not, I don't have a clue how you can judge that they should be out of the Alliance!
And another thing, the "semi" LCC style they've taken... well if Swissair and Sabena had taken the same route post 2001, they'd probably still be around. And thirdly, give me examples of another European national carrier that has to compete with FR on its own doorstep?? I'm not an FR fan, but their marketing is aggressive, their fleet is huge, in August they carried more pax than BA, so how else could EI survive?

Now after that attack, which I don't want you to take personnally, as it's not really an 'attack', I look forward to hearing your replies...

Bonne journée



Long live Aer Lingus!
User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 761 posts, RR: 0
Reply 9, posted (9 years 1 month 3 weeks 6 days ago) and read 3293 times:

I too think the website is cheap and should be amended, and before anyone jumps on my back and starts moaning about strategy Its not that area I have an issue with.

If Aer Lingus wants to be semi-LCC fair enough but they must also remember that they are also a 'national' airline and as such should be proud to display the brand through use of the website.

This is just my personal opinion, I know they are a good value for money airline but feel they may generate more income through smarter use of the internet.

Cheers

J


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7303 posts, RR: 57
Reply 10, posted (9 years 1 month 3 weeks 6 days ago) and read 3288 times:

Roots... Perhaps the EI website is the best Alliance carrier website in the world? EI has the highest % of online bookings of any network carrier globally. So, when you look at the glossy fluff of the Iberia (for example), rather than think 'how beautiful' think... how un-necessary and distracting.

Again, just because EI dont provide a three day old lettuce leaf for a meal, doesnt mean that the carrier shouldnt be in an alliance. They provide significant and profitable feed from one of the worlds richest countries to the two largest alliance members. EI is of such importance to Oneworld that OW has twice convinced EI to stay in the alliance, and not leave.



The world is really getting smaller these days
User currently offlineSW733 From United States of America, joined Feb 2004, 6371 posts, RR: 9
Reply 11, posted (9 years 1 month 3 weeks 6 days ago) and read 3279 times:

Not gonna lie, when I booked on AerLingus.com a couple months ago, I didn't care how they looked, I cared that they offered me a fare of 14 euro HAM - DUB. Granted, I am not Irish, so it doesn't hurt my national pride, but...I think a lot of Irish might just be happy to save some money over seeing a fancy website.

User currently offlineEI747SYDNEY From Ireland, joined Oct 2005, 703 posts, RR: 0
Reply 12, posted (9 years 1 month 3 weeks 6 days ago) and read 3273 times:

Hey All,

This is my first post so be kind. I am currently working for Aer Lingus reservations and have to say that altough we are using the in house reservation system, the website is fantastic for ease of use and low fares. So whats the big problem.



''Live life on the edge, Live each and every day like it's your last, Hell you only live once''
User currently offlineToulouse From Switzerland, joined Apr 2005, 2759 posts, RR: 57
Reply 13, posted (9 years 1 month 3 weeks 6 days ago) and read 3235 times:

Quoting Baexecutive (Reply 9):
f Aer Lingus wants to be semi-LCC fair enough but they must also remember that they are also a 'national' airline and as such should be proud to display the brand through use of the website.

I do agree with you there and would personnally prefer to see more green and the shamrock (see the Aer Lingus cargo site, I think aerlinguscargo.com... much nicer), but:

Quoting BestWestern (Reply 10):
Perhaps the EI website is the best Alliance carrier website in the world? EI has the highest % of online bookings of any network carrier globally.

Very true

Quoting EI747SYDNEY (Reply 12):
Hey All,

This is my first post so be kind. I am currently working for Aer Lingus reservations and have to say that altough we are using the in house reservation system, the website is fantastic for ease of use and low fares. So whats the big problem.

Welcome. Can you do me a favour and tell somebody in operations to put the DUB-TLS back on for the winter. Thanks  wink 



Long live Aer Lingus!
User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 14, posted (9 years 1 month 3 weeks 6 days ago) and read 3228 times:

Quoting Baexecutive (Reply 9):
I know they are a good value for money airline but feel they may generate more income through smarter use of the internet.

So making it a pretty looking Macromedia enabled website will make people book more flights on Aer Lingus will it? Didn't work for EUJet!

I suspect being a BA Executive is some way off for you if this is the logic and business sense you display.

Quoting Baexecutive (Reply 9):
they are also a 'national' airline and as such should be proud to display the brand through use of the website.

Pride has nothing to do with it. Pride doesnt make money. Airlines are businesses. EI needed a reliable, and easily navigable website. It is just this. Nobody can argue that it looks poor, but it's irrelevant.

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineShamrock350 From Ireland, joined Mar 2005, 6373 posts, RR: 14
Reply 15, posted (9 years 1 month 3 weeks 5 days 23 hours ago) and read 3214 times:

I dont like the look of the website but it is very easy to use and with great fares and simple booking plan, I really dont care. It has been worse, now we see more pictures of EI cabin crew and the aircraft and they have some great deals.

User currently offlineVSFLYER747400 From United Kingdom, joined Oct 2005, 134 posts, RR: 0
Reply 16, posted (9 years 1 month 3 weeks 5 days 23 hours ago) and read 3211 times:

Quoting EI747SYDNEY (Reply 12):
This is my first post so be kind. I am currently working for Aer Lingus reservations and have to say that altough we are using the in house reservation system, the website is fantastic for ease of use and low fares. So whats the big problem.

Firstly, welcome to A.net  Smile

The problem, if there is one, is that the fares that you market online, and those on a GDS are way off. The example I cite is LON/DUB, the only fare on GDS is £496.00 rtn FB - CONE1, all well and good but EI dont even have a C cabin on the route!! Ok the fares online are much better but I have people I know who have switched from EI to BD as a result of the move to online booking because in the past they could make a booking via a travel agent on EI and have approx 3 days before payment/ticketing had to be done. An online option does not give you the option to do that, and as has been mentioned in other posts the service levels of both carriers is now based on a LCC model so its not like they have abandoned EI due to a decline in service - even if there has been one.

As an Irishman living in London it saddens me to see EI head this way but I understand it in order for them to survive.



Being on: (in no order) VS BA AA EK CX MH DL EI BD KL HV NW RC LH AF DA TG QF US FR LX AC SK AZ PG SQ UA PA
User currently offlineEI747SYDNEY From Ireland, joined Oct 2005, 703 posts, RR: 0
Reply 17, posted (9 years 1 month 3 weeks 5 days 23 hours ago) and read 3202 times:

Hey Toulouse, I sure will. However I feel that it will be falling on deaf ears. I leave for Sydney on the 3rd and I really wanted to visit the Toulouse plant to have a look around before I go.


''Live life on the edge, Live each and every day like it's your last, Hell you only live once''
User currently offlineGkirk From UK - Scotland, joined Jun 2000, 24964 posts, RR: 56
Reply 18, posted (9 years 1 month 3 weeks 5 days 23 hours ago) and read 3193 times:

Quoting 7LBAC111 (Reply 6):
BMI are allowed in STAR and they are moving towards a similar business model to EI.

 rotfl 
Be fair...EI know what they are doing, it appears BMI are just spinning wildly out of control  Wink



When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineClassicLover From Ireland, joined Mar 2004, 4660 posts, RR: 23
Reply 19, posted (9 years 1 month 3 weeks 5 days 23 hours ago) and read 3188 times:

The other good thing about the web site, which I noticed the other day, is that it recognises where your credit card is from and offers you the option of charging you in your own currency.

I booked LAX-DUB, so it offered me US dollars or Australian dollars. I've not seen that before with web bookings!

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineToulouse From Switzerland, joined Apr 2005, 2759 posts, RR: 57
Reply 20, posted (9 years 1 month 3 weeks 5 days 23 hours ago) and read 3175 times:

Quoting EI747SYDNEY (Reply 17):
Hey Toulouse, I sure will. However I feel that it will be falling on deaf ears. I leave for Sydney on the 3rd and I really wanted to visit the Toulouse plant to have a look around before I go.

Thanks EI747SYDNEY! I also feel it will be falling on deaf ears... You better hurry, their last flight to TLS is in the morning at 7.00am! Pity you didn't get to visit Airbus, its interesting and the city is great.



Long live Aer Lingus!
User currently offlineEI747SYDNEY From Ireland, joined Oct 2005, 703 posts, RR: 0
Reply 21, posted (9 years 1 month 3 weeks 5 days 23 hours ago) and read 3169 times:

EI are in a business where carriers like UA, DL and the likes are severly in debt. maybe if the forementioned airlines actually saved money on things like flashy hard to navigate websites their problems might be different


''Live life on the edge, Live each and every day like it's your last, Hell you only live once''
User currently offlineEI747SYDNEY From Ireland, joined Oct 2005, 703 posts, RR: 0
Reply 22, posted (9 years 1 month 3 weeks 5 days 22 hours ago) and read 3125 times:

Well Toulouse if you have any alternatives that could get me there Id appreciate it.


''Live life on the edge, Live each and every day like it's your last, Hell you only live once''
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7303 posts, RR: 57
Reply 23, posted (9 years 1 month 3 weeks 5 days 22 hours ago) and read 3102 times:

Quoting EI747SYDNEY (Reply 12):
This is my first post so be kind

Welcome EI747SYD!



The world is really getting smaller these days
User currently offlineEirjet From Ireland, joined Jul 2005, 330 posts, RR: 1
Reply 24, posted (9 years 1 month 3 weeks 5 days 22 hours ago) and read 3068 times:

Quoting Baexecutive (Reply 9):
This is just my personal opinion, I know they are a good value for money airline but feel they may generate more income through smarter use of the internet.

What other use of the internet do you expect Aer Lingus to do???

Eirjet



Aviation has a 100% record, we've never left one up there......
25 Eirjet : SW733, well said
26 EI747SYDNEY : Thanks Best Western....Appreciated
27 Post contains images Shamrocka330 : They could have naked ladies in the background while your booking your flight (this is a paid extra though). Then they could have flash animation on
28 Eirjet : like your style Shamrocka330.
29 RootsAir : cause its reduced to an LCC!!
30 Drinkstrolley : In that case, ring reservations directly. Then you don't have to use it do you?
31 Toulouse : Sorry RootsAir, I don't have a clue what you're trying to say. can you be clearer? thanks my friends. I also note you didn't answer the questions I a
32 Baexecutive : As I said this was my personal opinion Yes but making a few amendements would enhance its appearance would it not? As I said before this is my person
33 Toulouse : In all fairness to Baexecutive, he's only giving his opinion, and I don't think we can disagree with him, on the appearance anyway (let's be honest, i
34 Greenjet : The EI website might not be the prettiest but it's certainly a lot less laborious than BA's which just seems to be step after step after step. There
35 Byrdluvs747 : I fail to see the link between being a LCC and having a website that looks like one.
36 SW733 : I agree. I booked a roundtrip between Germany and Ireland, and it gave me the option to pay in Euro or US Dollar because my credit card is American.
37 Baexecutive : BINGO, why should they have a cheap second rate website when quite obviously they are a first rate carrier? This too is another issue, when trying to
38 Post contains links BestWestern : A great example of an upgraded website is www.Delta.com which looks great. They now have excellent functionality alongside a great looking site. Howev
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