Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Problems With BMI Diamond Club  
User currently offlineVarigLHR From United Kingdom, joined Oct 2005, 2 posts, RR: 0
Posted (10 years 7 months 6 hours ago) and read 2781 times:

I am a Diamond Club Silver member and on May 6th I booked flights to Brazil for myself and my partner in Business Class (leaving on December,23rd LHR-GRU via Lisbon with TAP, return GRU-LHR with Lufthansa) using miles and cash with BMI Diamond Club. My credit card was debited and the miles taken from my account. The tickets arrived immediately.

I called BMI to ask if it would be possible to fly London / Rio instead, and was asked to return the tickets to BMI, which I did on July 15th. There would be a handling fee in order to make the change.

I telephoned BMI on three different occasions to enquire about the tickets and on each occasion was told that everything was dealtwith in date order and should contact them if I not received the re-issued tickets one month prior to travel. Feeling insecure about this, I spent Saturday October 15th attempting to speak to someone and was promised a call back, which never happened. I tried again on Monday,17th and was then advised by a staff member that my credit card had expired and they were unable to take payment for the amendment of the tickets. After much delay and confusion, Last Saturday, October 29th I was advised by BMI that the outbound tickets had been cancelled.

This information left me speechless and obviously upset. There was no relevant supervisor to resolve this problem.

Today a phone call from BMI confirmed that the bookings had been cancelled. I asked for a supervisor and was told that there was nothing BMI could do about this situation as they had no availability left in that specific booking class reserved for award tickets.

The BMI Diamond Club supervisor asked me if I would like to retain the inbound leg of the journey and when I asked how she proposed that I actually travel to Brazil she admitted that she did not know. At this point, the inbound portion of the flight remains intact.

My frustration with BMI is palpable; I HAD the paper tickets booked and paid for in my hand. How can BMI cancel flights without advising a customer? How can they cancel the original ticket without having the amendment confirmed? Why did they fail to ask for another credit card? It is no fault of mine that this ocurred and I understand that responsibility has to lie with the airline.

Having checked with other Star Alliance airlines, there are still Business Class flights available on December 23rd. My suggestion that BMI should pay for two tickets in order to replace the original tickets has been ignored by Diamond Club.

At the moment this situation remains unresolved. BMI has an office in Sheffield and a call centre in India. We live in London...

I would appreciate your comments about this clear example of gross misconduct on the part of BMI towards its frequent flyers. They are surely in breach of contract.

1 replies: All unread, jump to last
User currently offlineRdwootty From United Kingdom, joined Sep 2005, 910 posts, RR: 2
Reply 1, posted (10 years 7 months 5 hours ago) and read 2734 times:

did you obtain the names of the person you spoke to on the previuos occasions?
Have you faxed them with a threat to
Book , at any cost,the flights you were assured you had booked?

Advise them that, as your credit card was debited for a non productive venture you will hold both them and the credit card company responsible for this fiasco.

Write to the AUC ( or fax) and ask their advice as to the legal aspects of this situation.

In all cases make sure you have it on written record from now on.

Issue a county court order for the value (in full) that will frighten them

Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
BMI Diamond Club On Bmibaby posted Tue Aug 27 2002 23:54:10 by BFS
Bmi Back Tracks On Tiny Fares And Diamond Club. posted Fri Jan 27 2006 14:54:04 by Bmiexpat
Problems With A Corsair Flight posted Sun Dec 17 2006 19:13:40 by Tancrede
Any Problems With Carrying An Auto GPS On Board? posted Mon Oct 16 2006 03:33:20 by SNATH
Qantas Having Problems With The 744`s? posted Mon Sep 11 2006 01:08:05 by Qantas744ER
Problems With Delta Website? posted Sun Jul 23 2006 21:37:07 by CIDflyer
Whats The Story With BMI? posted Tue Jul 11 2006 00:16:18 by Icebud
Big Problems With New WN Terminal At ISP posted Wed Jun 21 2006 21:43:30 by LTBEWR
LHC: Problems With Their MD 11s But No Replacement posted Sun May 14 2006 15:23:52 by Columba
Problems With Foreign Pilots In India posted Mon Mar 13 2006 23:51:27 by Boeing747_600