Carmenlu15 From Guatemala, joined Dec 2004, 4748 posts, RR: 33 Posted (8 years 1 month 6 days ago) and read 7286 times:
It happens a lot... Passenger contacts the airline and requests a flight to a certain airport, airline employee works out the complete info on price, schedule, a/c type, fare restrictions... only to discover the pax was talking about a totally different airport.
An example that comes to mind is DFW vs. IAD. You might think, what do Texas and D.C. have in common? (besides the fact that the current resident of the White House is Texan, that is ) Well, it turns out that many people, at least over here, pronounce the name of the Dulles airport as "Dallas". Imagine the confusions (and upset customers!) that arise when the pax gets thrilled over what seems an el-cheapo fare to IAD, just to find out the agent has quoted a fare to DFW (which is usually cheaper).
It gets much worse... I remember once receiving a call from a travel agent at the verge of tears, asking for help. She had sold tickets to an elderly couple, they boarded their plane and got off in SAL for their connecting flight, and only then did they notice they had been booked to DFW, when their intention was to fly to IAD.
Other case I can think of is a pax that was offered a flight to ORD (Chicago, IL), when he wanted to travel to Chiclayo (a city in Perú).
Any other airports you can recall?
Being a pioneer in any field is not by itself a guarantee of continued success - Pan Am, anyone?
ScottB From United States of America, joined Jul 2000, 6442 posts, RR: 33 Reply 2, posted (8 years 1 month 6 days ago) and read 7301 times:
Well, certainly SJC & SJO (both San Jose); PWM & PDX (both Portland); GTR, CSG, & CMH (all Columbus); BHX & BHM (both Birmingham) or MHT & MAN (both Manchester) could all lead to problems. You could even have someone on a ticket to YYZ when what they really wanted was a ticket to ONT, or SEA when they wanted DCA.
Mats From United States of America, joined Jul 2003, 599 posts, RR: 1 Reply 4, posted (8 years 1 month 5 days 23 hours ago) and read 7225 times:
I was recently checking in at Paris/Charles de Gaulle. The Air France agent said, "Are you going to Port Colu today?"
My ticket was to CMH, Port Columbus International Airport in Columbus, Ohio. But the AF system only shows up as "Port Colu."
The complications tend to arise when two similar cities have service to the same hub. In these instances, the airlines tend to be cautious. Here are some examples...
Toronto: service to London, Ontario and London/Heathrow UK
Newark: service to Manchester, New Hampshire and Manchester UK
Los Angeles: service to Oakland and Auckland, San José de Costa Rica and San José, California
Naturally, this also includes confusion about service to different airports in the same city.
This was a complaint about Delta's ill-fated reservations call center in India. The agents were often unfamiliar with North American geography and problems ensued... at least that's what was reported in the press.
NoelG From , joined Dec 1969, posts, RR: Reply 5, posted (8 years 1 month 5 days 23 hours ago) and read 7194 times:
Quoting Avianca (Reply 1): couple from germany traveled to Sidney (Canada) instead of the plnd Sydney in Austrialia, (they noticed it when the arrived in Sidney Canada)...
I think that was a British couple - they thought nothing of the fact that they were flying on Air Canada via YHZ and carried on in a Be1900. They tried sueing Expedia for not making it clear that they had booked to Sydney Canada
Btriple7 From United States of America, joined Sep 2005, 1156 posts, RR: 9 Reply 7, posted (8 years 1 month 5 days 23 hours ago) and read 7174 times:
I remember I was once trying to find a flight to France. I typed in RDU for the departure airport and ORL (thinking it was the code for Orly) for the destination airport. I remember being overjoyed to find $99 fare to Paris. Turns Orly's airport code is ORY not ORL. Oh well. It would have been nice.
Jsposaune From United States of America, joined Oct 2005, 291 posts, RR: 1 Reply 8, posted (8 years 1 month 5 days 23 hours ago) and read 7156 times:
A couple of years ago, US used to fly from PIT to CRW (Charleston, WV) and CHS (Charleston, SC).
A lady mistakenly boarded the CRW flight, when she meant to go to CHS. What made it funnier is that the flight wasn't able to land in CRW due to fog, so it came back to PIT. The passengers deplaned, and it wasn't until the lady tried to re-board for CRW that anyone realized something was wrong.
Why the boarding passes weren't checked when she first got on the CRW flight is another issue altogether!!
There are no stupid questions....only stupid people!!!
CitationJet From United States of America, joined Mar 2003, 2313 posts, RR: 3 Reply 11, posted (8 years 1 month 5 days 21 hours ago) and read 6996 times:
Years ago on Braniff, when checking in at Dallas Love Field for Wichita, KS (ICT) more than once my luggage ended up in Wichita Falls, TX.
Also, when changing planes in DFW for a flight to Rio de Janeiro or Paris, France my relatives in Dallas assumed that I was connecting to American Eagle to Rio, Texas and Paris, Texas. Texas.....its a whole different country.
Stirling From Italy, joined Jun 2004, 3943 posts, RR: 26 Reply 13, posted (8 years 1 month 5 days 21 hours ago) and read 6932 times:
Back in 1989 when I moved from Denver to Charleston WV....took me three weeks to convince Allied Van Lines that there was more than one 'Charleston' in this country, AND I wasn't happy sleeping on the floor.....Then they turned around and had the nerve to try and charge me $1100 for storage and transit....Dumb bastards. Uhhhh....NO!
KcrwFlyer From United States of America, joined May 2004, 3708 posts, RR: 8 Reply 14, posted (8 years 1 month 5 days 19 hours ago) and read 6879 times:
More messups with CRW; we had a CO 738 come in from MSY a while back that was supposed to go to CHS.
Quoting 10MID (Reply 9): Some genius one day at IAH decided to assign gates for flights to CRW and CHS with similar departure times out of a shared gate, which splits after going through the main door. Like 76 and 76A.
Are their signs on the ramp?
Also, do airlines ever mix up planes between cities similar to CHS and CRW on scheduled flights?
PanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 9 Reply 16, posted (8 years 1 month 5 days 18 hours ago) and read 6788 times:
Don't forget Durango, CO and Durango, MX...
I once had to stop a friend from buying what he thought was a VERY cheap ticket to Melbourne, Australia. I couldn't believe he got the flight roundtrip for under $500 from SAN. I double checked - had I not, he would have ended up in Melbourne, Florida, not Melbourne, Victoria.
Quote: Well, if you're traveling to HLN, and your bags don't show, there's a good chance they are in HNL without you. Lucky bags...
I once had to stop an AA clerk from putting a BDL tag on my suitcase when I wanted it to go to BFL. Always good to watch what is being done - I ask to see the tag they put on (never a problem since).
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
Lehovec From United Kingdom, joined Apr 2005, 293 posts, RR: 1 Reply 18, posted (8 years 1 month 5 days 16 hours ago) and read 6696 times:
What about FR offering flights to Santiago... they got enormous amoubnt of bookings from Sweden, people were actually thinking that FR is flying to Santiago de Chile (instead to Santiago de Compostela) for 9.99 eur...
ANother From , joined Dec 1969, posts, RR: Reply 21, posted (8 years 1 month 5 days 11 hours ago) and read 6559 times:
Quoting Avianca (Reply 1): I heard once that a couple from germany traveled to Sidney (Canada) instead of the plnd Sydney in Austrialia, (they noticed it when the arrived in Sidney Canada)...
Actually it was a British couple which confused Sydney (with a Y) NS (Nova Scotia) with Sydney NS (New South Wales). Sidney (with an I) BC is quite close to Victoria Airport. Here is a link to the BBC report.
In typical British (Stiff upper lip) fashion they made the most of it, no reports of suing anybody!
Steady Eddie From United Kingdom, joined Mar 2002, 176 posts, RR: 0 Reply 22, posted (8 years 1 month 5 days 11 hours ago) and read 6559 times:
I know of a family that went to Tenerife instead of Tel Aviv as they misheard the boarding announcement, and got past the gate agent, cabin crew and actually flew. Also their bags did go to TLV. Back in the days when security wasnt as big an issue but they still managed to slip right the way through the net.
Cornish From United Kingdom, joined Feb 2005, 8187 posts, RR: 55 Reply 24, posted (8 years 1 month 5 days 11 hours ago) and read 6537 times:
Quoting Lehovec (Reply 18): What about FR offering flights to Santiago... they got enormous amoubnt of bookings from Sweden, people were actually thinking that FR is flying to Santiago de Chile (instead to Santiago de Compostela) for 9.99 eur...
They also fooled some people into thinking they were actually flying to Frankfurt too when it turned out they were going to the almost equally distant Hahn (aka Luxembourg South)
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
25 Carmenlu15: The Dallas airport strikes again... You know what's even worse? Don't trust me on this one, but I once heard about a man that wanted a flight to IAD