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Very Delayed Baggage - What Compensation?  
User currently offlineTheBigOne From United Kingdom, joined Sep 2004, 240 posts, RR: 0
Posted (8 years 10 months 3 weeks 23 hours ago) and read 5618 times:

A friend of mine traveled LHR to DEL via DOH in August with Qatar Airways. When he arrived in DEL, Qatar Airways seemed to have lost one of his bags. Last week Qatar Airways finally returned his bag to him in London, but this is after almost 3 months. As my friend had to buy many new things to replace things that were in his suitcase, can he ask for compensation, and how much can he expect to get?

Thanks for the suggestions!


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9 replies: All unread, jump to last
 
User currently offlineDogfighter2111 From United Kingdom, joined Nov 2004, 1968 posts, RR: 1
Reply 1, posted (8 years 10 months 3 weeks 22 hours ago) and read 5599 times:

EDIT: See post below, made error with Edit.

[Edited 2005-11-13 23:59:55]

User currently offlineDogfighter2111 From United Kingdom, joined Nov 2004, 1968 posts, RR: 1
Reply 2, posted (8 years 10 months 3 weeks 22 hours ago) and read 5599 times:

You have to file a report with Qatar airways. They will deal with it, but there must be proof of Travel or Proof of Booking. e.g. Tickets. A report should have been made at the Qatar Airways desk upon arrival to LHR. If a report was not made immediatly, don't count on compensation.

Thanks
Mike


User currently offlineJafa39 From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 10 months 3 weeks 21 hours ago) and read 5561 times:

My Co-Director arrived in HKG 3 days before her baggage (Flying from AKL with CX) her total compensation package was $1500NZ.

User currently offlineTheBigOne From United Kingdom, joined Sep 2004, 240 posts, RR: 0
Reply 4, posted (8 years 10 months 3 weeks 16 hours ago) and read 5478 times:

My friend reported the incident in Delhi, and Qatar airways have so far only returned his bag to him. He has kept a record of all his tickets, as well as the initial report made in Delhi. The fact that its taken them 2.5 months to return his bag is ridiculous!


Reach for the stars - they are closer than you think!
User currently offlineNimish From India, joined Feb 2005, 3235 posts, RR: 9
Reply 5, posted (8 years 10 months 3 weeks 15 hours ago) and read 5450 times:

I've been through this 2 times in the past. My experience:

1. Keep the original ticket, bag stub, and most importantly the PIR (the "Property Irregularity Report" created by the airline or the ground handling firm when you tell them you have not received your bags). If you don't have a PIR, you need to check why not.
2. Tell the airline that you need the bags or you need to buy clothing etc. See if they agree to reimburse your expenses (they will not agree initially, but they eventually do agree)
3. Go shopping!! Keep all the bills.
4. Submit them to the airline highlighting your plight and the fact that you're stranded in a strange city (not your home) without clothes, shoes etc. and that you needed to buy stuff for your survival.

Hopefully the airline will reimburse the actual costs of shopping. It's easier if you're a Premium member of their FFP program, or were flying business class. But I've had BA reimburse expenses (they authorized Rs. 2500/day until the bags were found) even when flying discount economy, and not being a member of their FFP. Ditto with EK when flying Business (this was not me, but my uncle)

In addition, check with your credit cards. Most Gold credit cards in India offer lost (more than 48 hours), and delayed baggage (more than 6 hours) insurance cover, and I've been able to get my bills reimbursed via the card company as well.

All the best!



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User currently offlineTheBigOne From United Kingdom, joined Sep 2004, 240 posts, RR: 0
Reply 6, posted (8 years 10 months 3 weeks 13 hours ago) and read 5428 times:

Thanks for the replies so far. My friend actually bought his ticket in London, and started and finished his ticket in London. He has not kept any receipts of purchases. What method will the airline use to determine how much compensation he is due for such a long delay in receiving his luggage?


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User currently offlineUAcosCS From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 10 months 3 weeks 10 hours ago) and read 5403 times:

Quoting Jafa39 (Reply 3):
My Co-Director arrived in HKG 3 days before her baggage (Flying from AKL with CX) her total compensation package was $1500NZ.

You must have had a great agent.

Quoting TheBigOne (Reply 4):
My friend reported the incident in Delhi, and Qatar airways have so far only returned his bag to him. He has kept a record of all his tickets, as well as the initial report made in Delhi. The fact that its taken them 2.5 months to return his bag is ridiculous!



Quoting TheBigOne (Reply 6):
Thanks for the replies so far. My friend actually bought his ticket in London, and started and finished his ticket in London. He has not kept any receipts of purchases. What method will the airline use to determine how much compensation he is due for such a long delay in receiving his luggage?

I think it is all about who you work with. It varies between agents. You don't need to keep flight records, the airline has all that. If they just delivered the bag, they know who he is. I would contact their public relations and tell them a 3 month delivery on a bag is unacceptable, and you wish to be compensated for their negligence.
I know I have seen UAL dish out 75% and sometimes 100% for losing a bag or misplacing the bag, The person had to buy new things? Then UAL would pay a percentage of the cost, if not the whole thing.

Talk with them locally, be nice, and don't insult anybody, stay cool.


User currently offlineNimish From India, joined Feb 2005, 3235 posts, RR: 9
Reply 8, posted (8 years 10 months 3 weeks 10 hours ago) and read 5390 times:

Quoting TheBigOne (Reply 6):
My friend actually bought his ticket in London, and started and finished his ticket in London.

Which is great as it means he was not "in home territory" when the baggage got delayed reaching DEL.



Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlineTheBigOne From United Kingdom, joined Sep 2004, 240 posts, RR: 0
Reply 9, posted (8 years 10 months 2 weeks 6 days 16 hours ago) and read 5273 times:

Thanks for all the advice. So would I be correct in saying that my friend should receive at least £150 - £250 in compensation, or is this too high?


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