Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
QF - Amazing Inflight Service On OZ Domestic Routes  
User currently offlineSULUK From Switzerland, joined Jul 2005, 115 posts, RR: 1
Posted (8 years 10 months 1 week 3 days 8 hours ago) and read 5566 times:

I was flying SYD - MEL - SYD on QF's CityFlyer service (763 and 738) and was really surprised about their high level of inflight service. Considering this being a domestic flight it is really awesome what they offer: full breakfast and hot meal, free alcoholic beverages (after 4pm) and free headsets (all in Y).
I have done many legs within Europe and the US recently and this was really by far the best experience on short/medium-haul I have made!
What are your experiences about QF's standards and do you think they will be able to maintain their high level of inflight service?

Brgds, M


we are swissair /+/
28 replies: All unread, showing first 25:
 
User currently offlineManchesteruk From United Kingdom, joined Sep 2005, 140 posts, RR: 0
Reply 1, posted (8 years 10 months 1 week 3 days 5 hours ago) and read 5495 times:

i flew on qf from london to perth stopping at singapore on oct 20th, there service was so much better than the ba code share flight we flew back, the only 3 ptvs out of order on the plane was on my row, 14 hour flight back with no tv, good job we flew through the night!
i know its not domestic but the internationals service is probably just as good, well done qantas...


User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 10 months 1 week 3 days 4 hours ago) and read 5445 times:

I flew QF B737 from Sydney to Canberra not too long ago. Service was excellent! They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

Agree QF domestic is what CP (CP Air) domestic in flight was like, all those years ago!


User currently offlineHKGKaiTak From Australia, joined Jun 2005, 1050 posts, RR: 0
Reply 3, posted (8 years 10 months 1 week 3 days 2 hours ago) and read 5378 times:

Well you pay extra for QF service ... and why are we so excited about in-flight service on a short flight nowadays anyway?

My experience is that they do have reasonable service, but I wouldn't pay extra for it.

Quoting ANother (Reply 2):
They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

Hmmm, I think I would've given him an earful of what I think about him (followed by me being ejected from the aircraft, probably). And if I were the QF cabin crew, I wouldn't even serve him.



4 Engines 4 LongHaul
User currently offlineSydscott From Australia, joined Oct 2003, 3069 posts, RR: 19
Reply 4, posted (8 years 10 months 1 week 3 days 1 hour ago) and read 5351 times:

Quoting SULUK (Thread starter):
What are your experiences about QF's standards and do you think they will be able to maintain their high level of inflight service?

The Cityflyer services have the highest service standards due to them only being between the major Australian capital cities. It's all about QF matching the service levels to markets that are willing to pay for them.


User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 5, posted (8 years 10 months 1 week 3 days 1 hour ago) and read 5318 times:

Awesome?!?!? Amazing?!!!!? talk about hypherbole!!!!!! I'm amazed that some of us are so content with shabby service that when we meet ok service we are thrown for a loop!

User currently offlineTBCITDG From Australia, joined Jan 2004, 921 posts, RR: 3
Reply 6, posted (8 years 10 months 1 week 2 days 22 hours ago) and read 5218 times:

KaiTak, No offence, but the last time I checked out the fares DJ vs QF, the fares offered by QF beat them hands down. So I would be reluctant to 'generalize' about the fare structure!

Aerofan, Totally agree. I mean you get very poor-miserable service in the US, and when you fly a JetBlue low cost carrier, people think it is SQ standards.  Wink


User currently offlineJasond From Australia, joined Jul 2009, 23 posts, RR: 0
Reply 7, posted (8 years 10 months 1 week 2 days 21 hours ago) and read 5172 times:

I have always been very impressed with QF domestic service. Having seen the opposition QF are streets ahead for not that much more money, if any at all. Recent comparisons between QF and VB include taking a family of four from PER - BNE and return the difference was only an extra $AUS320. That split between 4 seats and 2 sectors works out to an extra $40 per seat per sector over a 5 hour flight. Was happy to pay the extra and will again. VB were bitterly disappointing particular for the family traveller. To be brutally honest, they couldn't care less.

User currently offline777STL From United States of America, joined Dec 2004, 3647 posts, RR: 3
Reply 8, posted (8 years 10 months 1 week 2 days 21 hours ago) and read 5166 times:

QF isn't that much ahead, everyone else is that much behind.


PHX based
User currently offlineAirNewZealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 9, posted (8 years 10 months 1 week 2 days 18 hours ago) and read 5090 times:

And the service is about to change once again with new improvements coming online...

Y/C starts to get overhauled end of DEC beginning of 2006....

One thing released to us last week was a tuck down service in Y/C...

Watch this space!!!!!

AirNewZealand


User currently offlineNz777 From Australia, joined Jan 2005, 28 posts, RR: 0
Reply 10, posted (8 years 10 months 1 week 2 days 16 hours ago) and read 4998 times:

Quoting Manchesteruk (Reply 1):
Hmmm, I think I would've given him an earful of what I think about him (followed by me being ejected from the aircraft, probably). And if I were the QF cabin crew, I wouldn't even serve him.

In a democracy, everyone is entitle to their opinion, but I actually think the current PM has done an amazing job and will go down in history as one the most successful PM's Australia has ever had!

I am surprised though that he flew commercially, what happened to his RAAF 737BBJ (our air force one, ha ha). One would imagine that his security entourage would have to have been seated next to him??

One would hope though that the QF cabin crew leave their political views at home and serve everyone equally.



Air New Zealand, nothing else needed to be said...
User currently offlineNumbertwelve From Germany, joined Dec 2004, 1431 posts, RR: 9
Reply 11, posted (8 years 10 months 1 week 2 days 16 hours ago) and read 4974 times:

Quoting TBCITDG (Reply 6):
KaiTak, No offence, but the last time I checked out the fares DJ vs QF, the fares offered by QF beat them hands down. So I would be reluctant to 'generalize' about the fare structure!

Totally agree - I wondered that QF fares sometimes were cheaper than the DJ flights when I was travelling in AUS in June this year.

If I want to see models walking on a catwalk and are not even able to open a bottle of water (because of long finger nails), I choose DJ.
If I want to have professionality and service (even if I have snappy flight attendents), I choose QF.



signature censored by admin - so check my profile
User currently offlineJasond From Australia, joined Jul 2009, 23 posts, RR: 0
Reply 12, posted (8 years 10 months 1 week 2 days 13 hours ago) and read 4921 times:

Quoting Numbertwelve (Reply 11):
If I want to see models walking on a catwalk and are not even able to open a bottle of water (because of long finger nails), I choose DJ.
If I want to have professionality and service (even if I have snappy flight attendents), I choose QF.

Couldn't have said it better, glad I'm not the only one who thinks that!!!


User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 13, posted (8 years 10 months 1 week 2 days 12 hours ago) and read 4864 times:

Quoting Nz777 (Reply 10):
I am surprised though that he flew commercially, what happened to his RAAF 737BBJ (our air force one, ha ha). One would imagine that his security entourage would have to have been seated next to him??

I didn't see a securtiy entourage - but that probably just shows how good they are. I had the impression that it was something ad-hoc, maybe the BBJ went technical. Funny though, the male FA said to him "I'm sorry Mr. Howard, we don't have your special meal" which would also indicate an ad-hoc situation. As I said he was in 1F and someone travelling with him was in 1D. (QF business is 2x2). When we arrived in Canberra there were quite a number of people waiting for him at the baggage claim area - all wearing blue blazers with some sort of patch on the pocket.

Hope I havent' told too many down under secrets here ...


User currently offlineFlying Belgian From Belgium, joined Jun 2001, 2392 posts, RR: 9
Reply 14, posted (8 years 10 months 1 week 2 days 11 hours ago) and read 4821 times:
Support Airliners.net - become a First Class Member!

I've flown SYD-AYQ-SYD with QF 738 back in march, and I wasn't amazed at all with the level of service provided for a 3 hours flight. A very good sandwich, a drink service following it, but nothing more nothig less !!

Those were rather good flights, a nice airplance, a good staff but far behind QF's international service.

FB.



Life is great at 41.000 feet...
User currently offlineManchesteruk From United Kingdom, joined Sep 2005, 140 posts, RR: 0
Reply 15, posted (8 years 10 months 1 week 2 days 10 hours ago) and read 4786 times:

nz777, u quoted me with something hkgkaitak said!!!!!!!!!

User currently offlineHKGKaiTak From Australia, joined Jun 2005, 1050 posts, RR: 0
Reply 16, posted (8 years 10 months 1 week 2 days 3 hours ago) and read 4710 times:

Quoting TBCITDG (Reply 6):
KaiTak, No offence, but the last time I checked out the fares DJ vs QF, the fares offered by QF beat them hands down. So I would be reluctant to 'generalize' about the fare structure!

Well we're talking about the Cityflyer services here, and I've always found DJ to be cheaper ... especially during the peak times, for example Monday morning and Friday afternoon. My company has a policy of flying the lowest fare available, and we always fly DJ, at least on the golden triangle of SYD-MEL or MEL-BNE or SYD-BNE. Non-Cityflyer services are a different story.



4 Engines 4 LongHaul
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 10 months 1 week 2 days 2 hours ago) and read 4699 times:

LOVE LOVE LOVE QF

Had a whole row to myself on both the BNE MEL and rtn sector. Staff were amazing, lots of food and drink, loved it

I know 2 people currently on a BNE SYD an a ex ba 763of all things, now in QF colours. Hope they have the same exp i did when i flew.


User currently offlineSydscott From Australia, joined Oct 2003, 3069 posts, RR: 19
Reply 18, posted (8 years 10 months 1 week 2 days 2 hours ago) and read 4676 times:

Quoting HKGKaiTak (Reply 16):
Well we're talking about the Cityflyer services here, and I've always found DJ to be cheaper ... especially during the peak times, for example Monday morning and Friday afternoon. My company has a policy of flying the lowest fare available, and we always fly DJ, at least on the golden triangle of SYD-MEL or MEL-BNE or SYD-BNE.

You don't fly Cityflyer on Monday morning or Friday afternoon if you want a cheap fare. Again, the service is matched to people who are willing to pay the fare. If you want a cheap fare and no service, then fly DJ. However I refuse to fly DJ on the regular SYD-PER flights I do no matter what price they charge.

[Edited 2005-11-17 01:08:46]

User currently offlineQANTASforever From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 10 months 1 week 1 day 13 hours ago) and read 4510 times:

Quoting ANother (Reply 2):
They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

That's.....weird.

He has a fleet of private aircraft that he has controversially employed for use on a VERY regular basis between his two official residences in Sydney and Canberra.

Quoting ANother (Reply 13):
Hope I havent' told too many down under secrets here ...

"Down Under secrets" are things you tell your doctor - stories about how lame John Howard is are perfectly acceptable in our company.

QFF


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3708 posts, RR: 28
Reply 20, posted (8 years 10 months 1 week 1 day 12 hours ago) and read 4488 times:

Quoting 777STL (Reply 8):
QF isn't that much ahead, everyone else is that much behind.



Quoting Aerofan (Reply 5):
Awesome?!?!? Amazing?!!!!? talk about hypherbole!!!!!! I'm amazed that some of us are so content with shabby service that when we meet ok service we are thrown for a loop!

 thumbsup 

To be honest the service doesn't sound that much different to what I've seen this summer on BA isn't much different from this, and this is on 35min/45min flights! It just seems people are accepting US carriers shabby standards as being the norm  thumbsdown 

How short flights are done well:
BA Club Europe: LGW-AMS-LGW (with Pictures) (by Fbgdavidson Sep 26 2005 in Trip Reports)
BA Club Europe: Gatwick-Jersey-Gatwick (with Pics) (by Fbgdavidson Jul 19 2005 in Trip Reports)

and badly JAX-ATL One Way In Delta First W/ Pics (by DeltaGator Oct 15 2005 in Trip Reports)
Unfortunately it appears the author of the report has become complacent with such poor levels of service. Just look at the scores!



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlinePilotdude09 From Australia, joined May 2005, 1777 posts, RR: 4
Reply 21, posted (8 years 10 months 1 week 1 day 10 hours ago) and read 4448 times:

Love qantas when i was a kid i always flew UM and was put in biz class everytime Smile but even now that im a bit older its great, except for the time they spilt the ice bucket over me!!!.....another story
cheers



Qantas, Still calling Australia Home.........
User currently offlineDJ738 From New Zealand, joined Jun 2005, 410 posts, RR: 1
Reply 22, posted (8 years 9 months 3 weeks 6 days 15 hours ago) and read 4209 times:

Quoting Trekster (Reply 17):
Had a whole row to myself on both the BNE MEL and rtn sector

pure chance, and could just as easily have happened on DJ...


User currently offlineBill142 From Australia, joined Aug 2004, 8451 posts, RR: 8
Reply 23, posted (8 years 9 months 3 weeks 6 days 15 hours ago) and read 4202 times:

Quoting ANother (Reply 2):
I flew QF B737 from Sydney to Canberra not too long ago. Service was excellent! They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

Are you sure it was the PM? He usually takes the BBJ out for the hop to SYD at a cost of about $17000 per flight when to take QF he could get himself a $70 fare..

Quoting QANTASforever (Reply 19):
He has a fleet of private aircraft that he has controversially employed for use on a VERY regular basis between his two official residences in Sydney and Canberra.

And you think a Labor PM would be any different? They are all going to take advantage of this perk and put it down to security issues related to the use of commercial aircraft.


QF have gotten better in recent years. They cut back for a while there but they recently re-introduced hot meals and got rid of the box meal.


User currently offlineClassicLover From Ireland, joined Mar 2004, 4636 posts, RR: 23
Reply 24, posted (8 years 9 months 3 weeks 6 days 13 hours ago) and read 4148 times:

Quoting Bill142 (Reply 23):
and got rid of the box meal.

I think I was the only person who liked the box meal. I actually asked for a second one if they had any spares and got it. Delicious foccacia sandwich. So it wasn't like it was truly crap. Prefer a hot meal any day though!

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
25 Post contains images Sydscott : No I too thought they were great on short sectors. The food on QF is much better now than what it used to pre Cityflyer.
26 Andz : Sounds like SAA has always been. Good comment.
27 BNE : Qantas Cityflyer is probably the best domestic service in the world. Maybe BA would be a close second but everyone else is a distant third. Somehow al
28 Post contains links Mhodgson : I flew QF cityflyer in August, ex BA 767-300 MEL-SYD. Service was good, fairly similar to what you'd get from BA on a domestic really, except with IFE
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Inflight Service On Longest RJ Routes? posted Fri Oct 31 2003 21:16:40 by GSPSPOT
Lack Of Star Alliance In Oz Domestic Routes! posted Mon Nov 6 2006 06:36:01 by ThaiA345
Cubana IL6 On Cuban Domestic Routes? posted Wed Oct 25 2006 02:18:06 by Patroni
Good Inflight Service On "3rd World" Carriers posted Mon May 29 2006 15:08:44 by HAJFlyer
Meals/Inflight Service On The ERJ-135 posted Sat Feb 21 2004 02:39:59 by KLM11
Emirates Assault On Oz-NZ Routes posted Fri Nov 21 2003 15:39:28 by Qantasclub
Widebodies And Etops On USA Domestic Routes posted Fri Mar 14 2003 03:08:00 by Airworthy
LH B744 On German Domestic Routes posted Fri Sep 27 2002 14:05:36 by Airblue
A380 On American Domestic Routes posted Sat Aug 31 2002 14:29:24 by F.pier
Inflight Service On AA Transcon posted Mon Jul 29 2002 17:10:48 by Cmk10