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Help Needed With An EasyJet Booking  
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 15
Posted (8 years 11 months 1 day 13 hours ago) and read 3784 times:

I hope this is the correct forum for this message.

I was booking an easyJet flight on their website and before clicking confirmation there were two boxes to tick confirming that you had read the terms and conditions. I was unsure about the Mondial option so clicked on the link for their terms and conditions and found out this was for the trip insurance. I then clicked the back button and lost my connection.

I had to do the booking again, and it was confirmed.

I have now received two email confirmations from easyJet, both with the same booking reference. As the cost of the trip was £278.81, I wanted to be assured that my credit card had not been charged twice. I tried ringing all their numbers, including the £1-a-minute premium line, and all I get is robots and options, which even if selected just gives a recorded answer.

Questions: Is it normal to receive two emails confirming booking from easyJet? If not, how can you speak to a human at their customer service centre? If both confirmations have the same reference, is this sufficient to accept that they have only charged your credit card once?

This is my first, and probably last experience with a LCC.


MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
8 replies: All unread, jump to last
 
User currently offlineRichardw From United Kingdom, joined May 2001, 3755 posts, RR: 0
Reply 1, posted (8 years 11 months 1 day 13 hours ago) and read 3763 times:

Perhaps try ringing your credit card company, they may give you an answer quicker than your non future revenue generating call to easyJet

User currently offlinePelican From Germany, joined Apr 2004, 2531 posts, RR: 8
Reply 2, posted (8 years 11 months 1 day 13 hours ago) and read 3754 times:

Normally you get one confirmation (although you can request another). But if you have only one booking reference, only one (or a different number of passengers as stated in the confirmation) can fly. Therefore it's unlogic that you have to pay twice. You could try and email them. Last time I had a question I got a reply within 2 days.

pelican


User currently offlinePelican From Germany, joined Apr 2004, 2531 posts, RR: 8
Reply 3, posted (8 years 11 months 1 day 13 hours ago) and read 3751 times:

BTW the booking reference acts as your ticket not the confirmation.

pelican


User currently offlineAirEuropeUK733 From United Kingdom, joined Apr 2004, 978 posts, RR: 10
Reply 4, posted (8 years 11 months 1 day 13 hours ago) and read 3735 times:

Hi there BCAL

Not being an expert in EZY I can't answer for definite, but as you have only one reference I'm guessing that the booking has only been made once, therefore only debited to your card once.

BTW I hope you weren't using your work's phone for the premium rate phone line!!!! What would the boss say!!!  Wink

AE733



It's nice to fly with friends
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 15
Reply 5, posted (8 years 11 months 1 day 13 hours ago) and read 3717 times:

Quoting AirEuropeUK733 (Reply 4):
BTW I hope you weren't using your work's phone for the premium rate phone line!!!! What would the boss say!!!

 shhh 

Thanks for all the tips.



MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineRichardw From United Kingdom, joined May 2001, 3755 posts, RR: 0
Reply 6, posted (8 years 11 months 1 day 13 hours ago) and read 3717 times:

...and I hope you weren't calling an 0871 number from your mobile, because they are not included within inclusive minutes in mobile phone contracts.

User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 7, posted (8 years 11 months 1 day 12 hours ago) and read 3707 times:

Quoting BCAL (Thread starter):
Questions: Is it normal to receive two emails confirming booking from easyJet?

Not unusual - the key is the booking reference. This is unique to your booking, so if they are the same, you needn't worry. Big grin

Quoting Richardw (Reply 1):
Perhaps try ringing your credit card company, they may give you an answer quicker than your non future revenue generating call to easyJet

Actually in all the months I have been dealing with easyJet for my clients, I have never once thought of doing this! Clever advice.

My only thought would be would your card issuer see the transaction and merchant straight away? In my experience, immediately after the transaction, all the bak staff see is a reference number - but they should be able to see duplicate charges.

7L



Debate is what you put on de hook when you want to catch de fish.
User currently offlineBritPilot777 From United Kingdom, joined Apr 2004, 1075 posts, RR: 2
Reply 8, posted (8 years 11 months 1 day 12 hours ago) and read 3676 times:

Hey

I just booked a flight from LGW to TLS on EasyJet, they also sent me two emails, I wouldnt worry about your card being charged twice, I booked with a few mates and they also got their emails twice.
One was Member Registration the other a Confirmation. Just make sure they are the two that you also got.

BP777



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