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Ryanair In The News Again!  
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Posted (8 years 12 months 4 days ago) and read 6456 times:

http://news.bbc.co.uk/1/hi/scotland/4476568.stm


Next destinations, Suarabaya, beirut, paris, Accra
47 replies: All unread, showing first 25:
 
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 1, posted (8 years 12 months 4 days ago) and read 6438 times:

This is gonna be a good one!  Wink

I don't even know why this kinda stuff is considered newsworthy? So a couple of flights gets cancelled and pax have to opt for a refund or wait for the next available flight. Where is the story here?



A Grumpy German Is A Sauerkraut
User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 2, posted (8 years 12 months 4 days ago) and read 6427 times:

Well, you get what you pay for.

Arent the pax entitled to some compensation under the EU regulations? I really dont think Ryanair's attitude is acceptable, leaving pax stranded in a remote airport for days is not a very nice thing to do......regardless of what the airline's policy may be, pax never anticipate occurances such as this.....can it be that Ryanair really cannot arrange for an airplane to fly to Hamburg and pick up the standed pax? That doesnt sound right either, fly a plane to the subject airport in the middle of the night, if necessary, and collect the pax and get them home! To me, it seems that Ryanair just does not care.


User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 3, posted (8 years 12 months 4 days ago) and read 6406 times:

Quoting Dutchjet (Reply 2):
Arent the pax entitled to some compensation under the EU regulations? I really dont think Ryanair's attitude is acceptable, leaving pax stranded in a remote airport for days is not a very nice thing to do......regardless of what the airline's policy may be, pax never anticipate occurances such as this.....can it be that Ryanair really cannot arrange for an airplane to fly to Hamburg and pick up the standed pax? That doesnt sound right either, fly a plane to the subject airport in the middle of the night, if necessary, and collect the pax and get them home! To me, it seems that Ryanair just does not care.

I think you answered your own question...

Quoting Dutchjet (Reply 2):
Well, you get what you pay for.

Simply put, FR has its terms of conditions posted on the internet and is available for anyone to read, and anyone with an once of common sense reads the fine print, especially if they are buying an airline ticket for less then it cost to go out for dinner. FR hasn't become one of the worlds most successful airlines almost overnight because they do favours for their pax. They write up their policy and procedures and if you don't like it, you're free to choose another airline. Simple as that.



A Grumpy German Is A Sauerkraut
User currently offlineBBJII From United Kingdom, joined Jul 2005, 850 posts, RR: 4
Reply 4, posted (8 years 12 months 4 days ago) and read 6399 times:

" No spare aircraft "...someone at Stansted should look over at the Titan Ramp. They got there 737's on 24 hour standby 7 days a week.

YES - there is one there now.

Hmm..It's winter season...call a charter airline, sure there a 757 or 767 sitting somewhere ready to rumble when the call come thru......Ahhh wait a minute,
My boss chartered a MYT 321 last week at 1 hours notice.

" No spare Aircraft" .... GET ON THE PHONE !!!!!!

 wave 



Remember: The Bird Hit You, You Didn't Hit The Bird.....
User currently offlineCityjet From Germany, joined Sep 2005, 32 posts, RR: 0
Reply 5, posted (8 years 12 months 4 days ago) and read 6386 times:

Good luck to the people !

Ryanair are fine - if it is a quick hop across the irish sea but anything further your definetely need travel insurance as you may get stuck somewhere in a small airport, with no other flights with another company to your destination.

Hence you get what you paid for !


User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 6, posted (8 years 12 months 4 days ago) and read 6381 times:

Quoting BBJII (Reply 4):
" No spare aircraft "...someone at Stansted should look over at the Titan Ramp. They got there 737's on 24 hour standby 7 days a week.

YES - there is one there now.

Hmm..It's winter season...call a charter airline, sure there a 757 or 767 sitting somewhere ready to rumble when the call come thru......Ahhh wait a minute,
My boss chartered a MYT 321 last week at 1 hours notice.

" No spare Aircraft" .... GET ON THE PHONE !!!!!!

That would cost lots of money in which FR cannot offer the fares they do.



A Grumpy German Is A Sauerkraut
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 7, posted (8 years 12 months 4 days ago) and read 6359 times:

Saw it on Sky news some of the passengers mainly OAPs took the train back to Glasgow from germany


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineGVWOW From United States of America, joined Nov 2005, 168 posts, RR: 2
Reply 8, posted (8 years 12 months 4 days ago) and read 6296 times:

That article never stated WHY the flight was cancelled. It better not be because of cracked paint.  Smile

I have always found Ryanair's attitude disgusting and unacceptable, especially when it comes to handicapped passengers and cancelled flights. I guess you get what you pay for, but I think Ryanair still needs to be held to some kind of standard.
I flew with them a few years ago STN-CCF-STN, and the experience was quite quite unpleasant. They have this thing like WN where the first people to check in get yellow scraps of paper and get to board first. My family was the very first passengers on that flight to check in, and we got the yellow slips. When it came time to board the plane (at a gate without a jetway), the gate agent called the people with the yellow slips forward to board. When this happened, about 15 other passengers physically shoved the slip-holders aside and stood their ground blocking the door. The gate agents commanded them to step away from the gate, but they refused to move. They asked them again to move away, and they yelled "NO" and continued to push and shove. So they started taking their boarding passes and allowed them to board, us boarding the plane almost last. At the point that we got on the plane, the flight was 20 minutes delayed, and there was still a woman in a wheelchair that had to get on the plane. Impatient to depart on time, the cabin crew dragged the lady up the airstair by her armpits, causing her to become embarressed and annoyed, and delaying the flight by a further 5 minutes. Along with the treatment of stranded passengers and rude and unpleasant cabin crew, I find Ryanair quite substandard.


User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 9, posted (8 years 12 months 4 days ago) and read 6266 times:

Quoting GVWOW (Reply 8):
When it came time to board the plane (at a gate without a jetway), the gate agent called the people with the yellow slips forward to board. When this happened, about 15 other passengers physically shoved the slip-holders aside and stood their ground blocking the door. The gate agents commanded them to step away from the gate, but they refused to move

This happens on other airlines as well, when they call boarding for rows 25 to 35, 47 out of the 50 people who line up are seated before row 25. But that's the one thing I like about FR, if people start pushing me, I'll just push back ....  Big grin



A Grumpy German Is A Sauerkraut
User currently offlinePilot kaz From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 12 months 4 days ago) and read 6251 times:

They are offering a refund...

What's 50p or what ever going to get them?


User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 11, posted (8 years 12 months 4 days ago) and read 6245 times:

Quoting Pilot kaz (Reply 10):
They are offering a refund...

What's 50p or what ever going to get them?

That's what got them there in the first place.



A Grumpy German Is A Sauerkraut
User currently offlineAussiestu From Australia, joined Mar 2001, 780 posts, RR: 1
Reply 12, posted (8 years 12 months 3 days 23 hours ago) and read 6200 times:

Another typical FR disaster but hey people pay for it and continue to fly with them so it looks like you get what you paid for. FR is constantly in the news for these sorts of things and yet people still fly with them?????

User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 13, posted (8 years 12 months 3 days 23 hours ago) and read 6158 times:

Quoting Aussiestu (Reply 12):
Another typical FR disaster but hey people pay for it and continue to fly with them so it looks like you get what you paid for. FR is constantly in the news for these sorts of things and yet people still fly with them?????

How is this a disaster?

FR can boast a 99.4% operating schedule according to the same article, sounds pretty good to me. The pax were offered a refund or seat on the next available flight, where is the problem?



A Grumpy German Is A Sauerkraut
User currently offlineRdwootty From United Kingdom, joined Sep 2005, 905 posts, RR: 2
Reply 14, posted (8 years 12 months 3 days 23 hours ago) and read 6067 times:

Interestingly the Ryanair Insurance does NOT cover additional costs if the flight is cancelled!!In addition passengers do not understand that there are other transport forms available. For example there is a ferry from Esjebrg to Harwich there is also a ferry from Zebruuge to Rosthyth nonstop!! at good fares but they cannot find this out easily. I suspect that the CAA will just give in to Ryanair's bullying and there ignoreing of the rules. Frankly though I do not understand people that book direct and think they know it all. IF these passengers had booked with a tour operator the tour operator would have had the liability to bring them home and pay for hotels or other transport. So much for the internet were ignorance is bliss until!!!

User currently offlineTeva From France, joined Jan 2001, 1873 posts, RR: 15
Reply 15, posted (8 years 12 months 3 days 22 hours ago) and read 6055 times:

The law is the law.
Ryanair has to take care of its passengers. No matter what their policies are, they are not above the law.
In addition to that in the BBC report, the FR spokesman says something that is contrary to the European law, about the cancellation, and very close of something illegal about French law.
Here is the quote:
"We do recommend that passengers should have travel insurance and we have accommodated them on the next available flight. It is not our policy to offer complimentary hotel accommodation."
The last sentence is illegal regarding Europe.
The first one looks like forcing people to buy an adtional product to get what they should get. That could be an agle of attack by French consummers in France.
teva



Ecoute les orgues, Elles jouent pour toi...C'est le requiem pour un con
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 16, posted (8 years 12 months 3 days 22 hours ago) and read 5974 times:

Laws are not necessarily a good thing. And as most people know, the EU compensation laws for airlines have been questioned by several airlines. If FR can find a loophole, by all means they should.

Now, if FR has broken any binding law in this situation, I would think that a well informed traveler should be questioning FR themselves and/or taking legal action. It's way past due that customers start taking up some responsibility and not just blaming the companies for everything. If you travel, your flight can be delayed, cancelled or diverted ..... be prepared. Just because 99% of the time, everything goes right doesn't mean you'll never experience that other 1%.



A Grumpy German Is A Sauerkraut
User currently offlineJoelfreak From United States of America, joined Nov 2005, 43 posts, RR: 0
Reply 17, posted (8 years 12 months 3 days 22 hours ago) and read 5936 times:

I don't mean to change the subject too much here, but as someone who has a flight with FR coming up next month, what insurance WOULD cover buying a replacement ticket? I can't seem to find one that will, unless the airline going out of business...anyone know?

User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 18, posted (8 years 12 months 3 days 22 hours ago) and read 5929 times:

Quoting ACDC8 (Reply 1):
This is gonna be a good one!

I don't even know why this kinda stuff is considered newsworthy? So a couple of flights gets cancelled and pax have to opt for a refund or wait for the next available flight. Where is the story here?



Quoting ACDC8 (Reply 6):

That would cost lots of money in which FR cannot offer the fares they do.

I really do understand your point......Ryanair offers very very inexpensive fares, explains their sometimes unusual policies on their website, and therefore need not provide the services that many expect of airlines in the event of unforseen circumstances such as cancellations or delays. Cheap is cheap, and the pax should be on notice that he or she will be on her own if something goes wrong.

But.......

Dont you agree that leaving a plane load of pax at a remote airport stranded (possibly for several days) is outrageous? That Ryanair, for whatever reason, cancelled the flight can happen - but to simply do nothing for the affected pax is not right. Some of the pax may not have funds for alternative transport, and many times the most inexperienced of travellers end up on airlines like Ryanair because the fare was so reasonable.

Ryanair entered into a contract to provide transport to those pax from Hamburg to wherever they were going, now simply saying "too bad, we cancelled your flight, here is your money back and you are now on your own" is not an accecptable resolution of this matter, under basic contract law, under EU regulations, and under ethical considerations. And, I dont care what self-serving nonsense Ryanair puts on its website says.

As I said above, Ryanair should have just sent an airplane to pick up the stranded pax, even if the flight had to operate in the middle of night........with their large fleet, I do not accept that not one airplane was available to do a quick turn to help these pax out.

Ryanair is asking for trouble if they continue with behavior such as this......pax may continue to be attracted to their rock-bottom fares, but at some point, governmental authorities are going to get involved and will make things very difficult for Ryanair.


User currently offlineRdwootty From United Kingdom, joined Sep 2005, 905 posts, RR: 2
Reply 19, posted (8 years 12 months 3 days 22 hours ago) and read 5904 times:

So far as I am concerned the sooner The CAA gets tough with Ryanair the better otherwise why have a law that is ignored by the bully boys

User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 12 months 3 days 22 hours ago) and read 5899 times:

Quoting Teva (Reply 15):
The last sentence is illegal regarding Europe.

No it isn't. The EU legislation allows airlines to opt out if the cancellation was caused by 'exceptional circumstances'. Ryanair classes everything as exceptional so never pays compensation. Recently, I was on an Aer Lingus flight that went technical just as we were about to enter the runway for take-off. We returned to the stand and the flight was cancelled. No compensation will be paid because Aer Lingus claims this to be an 'exceptional circumstance'. The EU legislation isn't worth the paper it's written on.


User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 21, posted (8 years 12 months 3 days 21 hours ago) and read 5870 times:

Quoting Dutchjet (Reply 18):
Dont you agree that leaving a plane load of pax at a remote airport stranded (possibly for several days) is outrageous? That Ryanair, for whatever reason, cancelled the flight can happen - but to simply do nothing for the affected pax is not right. Some of the pax may not have funds for alternative transport, and many times the most inexperienced of travellers end up on airlines like Ryanair because the fare was so reasonable.

First of all, how many places in Europe are remote? Just because an airport adversities as Frankfurt is actually 100km outside of FRA does not make it remote. What should the airlines do? If they have to cancel a flight for what ever reason, they have the right to do that. FR has offered a refund or a seat on another flight. Your choice. If you choose a refund, why should the airline pay you more then you paid them in the first place? If it's because you missed an important business meeting, then you should start looking at more reliable modes of transport.

Quoting Dutchjet (Reply 18):
Ryanair entered into a contract to provide transport to those pax from Hamburg to wherever they were going, now simply saying "too bad, we cancelled your flight, here is your money back and you are now on your own" is not an accecptable resolution of this matter, under basic contract law, under EU regulations, and under ethical considerations. And, I dont care what self-serving nonsense Ryanair puts on its website says.

Again, the pax were offered a refund or another flight. If the pax choose the option of another flight, then the airline has fulfilled their end of the contract. Again, it's your right as a consumer to choose.

Quoting Dutchjet (Reply 18):
As I said above, Ryanair should have just sent an airplane to pick up the stranded pax, even if the flight had to operate in the middle of night........with their large fleet, I do not accept that not one airplane was available to do a quick turn to help these pax out.

As I stated above, that would cost too much money and FR could then not offer the fares that make them so appealing to more and more passengers every year. And if FR did this in this one instance, then they would have to do it more often in the future which would cost even more money, making the tickets go up even more in price.

Quoting Dutchjet (Reply 18):
Ryanair is asking for trouble if they continue with behavior such as this......pax may continue to be attracted to their rock-bottom fares, but at some point, governmental authorities are going to get involved and will make things very difficult for Ryanair.

Only time will tell.



A Grumpy German Is A Sauerkraut
User currently offlineBSU747 From United Kingdom, joined Jul 2004, 173 posts, RR: 0
Reply 22, posted (8 years 12 months 3 days 21 hours ago) and read 5794 times:

If you pay peanuts, you will get peanuts!!

Not sure what the CAA can do about Ryanair seeing it is an Irish company.

BSU747



Flying may not be all plain sailing, but the fun of it is worth the price.
User currently offlineGVWOW From United States of America, joined Nov 2005, 168 posts, RR: 2
Reply 23, posted (8 years 12 months 3 days 19 hours ago) and read 5686 times:

You get what you pay for, but if the airline doesn't give you what you pay for, you get your money back. But since you haven't payed much, you don't get much back and your on your own in Germany.

User currently offlineLehovec From United Kingdom, joined Apr 2005, 296 posts, RR: 1
Reply 24, posted (8 years 12 months 3 days 7 hours ago) and read 5504 times:

I really can't understand one thing. They claim that they cancel like 0,06% of their flights but there are awful lot of stories like this one lately... I think somebody that does their statistic should go back to school.

Here is another one:

EXTERNAL NEWS
Tuesday 29 November 2005
RYANAIR "STRAYS" ARRIVE HOME

A group of Scots have arrived home following a 36-hour rail and road journey across Europe, after a flight with the budget carrier from Hamburg-Lubeck was cancelled.

The 38-strong church group refused to wait until Thursday for a flight and so accepted their �5 refund and made their own arrangements for the trip home.

From Lubeck, they got a bus to the centre of Hamburg. They then boarded a train to Brussels where they transferred to the Eurostar.

This took the group as far as Euston, where they then boarded a Virgin train bound for Glasgow.

Hugh McGarey, a member of the party, told the Herald: "Ryanair just left us like stray dogs to run about. It was terrible the way they treated us. I'll never fly with that airline again."

David Loy, whose 72-year-old mother was also left stranded, shared Mr McGarey's views.

He said: "It is an absolute disgrace what these people have been put through."


� Adfero Ltd


25 Post contains images Diesel1 : Lehovec Perhaps you should go back to school That's the same story as in the BBC link that starts the thread off.... If you're going to travel with FR
26 Danny : Exactly. The aircraft has a technical problem - flight had to be cancelled. The same happens every day on other airlines.
27 Post contains images Lehovec : Maybe I should, to learn express myself better in English. Another one, meant report on this story. Or perhaps you should just read more carefully. S
28 Noelg : Not really, considering how FR adds a substantial amount of time to the actual time it takes, just so they can say "we're early". If a flight lasts 4
29 Danny : This is pretty normal to add some time for possible delay to the schedule. Continental for example shows BUF-EWR at 1:15 or 1:20 while it takes usual
30 Noelg : Yes but at least with BUF-EWR you have an excuse - taxi times at EWR can typically be half an hour in heavy traffic. I understand that at larger airp
31 Lehovec : Problem is that seat on the next available flight is in three days.
32 Danny : That is the frequency offered on this route. You may choose Lufthansa, pay 400€ per person and if your flight is cancelled they will rebook you on
33 Cedarjet : Why make things difficult for Ryanair? Very unpleasant attitude there from Dutchjet, who would like us all to pay £400 a ticket to state-owned airli
34 Simpilicity : You're right, there is no story here, or are passengers so dumb, they'd rather aircraft to take off & crash somewhere, so they can be DEAD ON TIME !!
35 Lehovec : Or you can fly EZY that will not leave you stranded. One week ago, a/c and crew were positioned from STN to CIA to do rescue flight to BRS and then p
36 Post contains images Noelg : Exactly. As much as I personally would never chance it on one of FR's flights (particularly on one that only operates every few days), the choice is
37 Post contains images Lehovec : No, they will not. They will come to EZY.
38 Teva : Here is a document from the EU, explaining the new regulation "If the cancellation, whatever the cause, delays passengers five hours or more, they are
39 Danny : A refund or alternative flight - that is exactly what was offered.
40 Lehovec : Yes, but for alternative flight an overnight stay is required so the airline must supply and accomodation.
41 Post contains images Noelg : Okay we're halfway there. FR conveniently forget the following line though.....
42 Justplanecrazy : you get what you pay for. well then for Ryan air prices it would be enough to let the passengers just see the aircraft and thats all.Certainly dont le
43 Rdwootty : I think it is interesting in the difference between Ryanair and Easyjet. Easyjet has customers/Clients who need looking after. Ryanair has........ pax
44 Post contains images ACDC8 : Why should you get more? Where is the logic in that. If I pay 10 Euros, then that is what I am entitled to. Just because I'm late or miss a meeting o
45 Post contains images ACDC8 : Which airline doesn't do this? Just look at any timetable and it's the same thing. As far as the 99.4% quote, that is what the article stated, the sa
46 Prebennorholm : EU rules for compensation mainly apply to being bumped due to overbooking. What's the problem? One day you get bumped on FR for tech or weather reason
47 Post contains images ACDC8 : Exactly, very well said!
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