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Customer Service Jobs With Airlines  
User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Posted (8 years 4 months 3 weeks 1 hour ago) and read 3217 times:

Hey All,

This is my first post. My name is Matt from Tampa, and I am 16. Always have been a big aviation buff and nonstop traveler so I am not new to aviation at all. Anyways my first post is to seek some advice.

I am helping my mom look for a job since she hasnt worked really much lately. She doesnt need to but we always thought it would be cool for her to eventually get a job with a airline as Customer Service Agent at a aiport. She is a big time traveler to so knows lots about the different airlines. Also we like the non revenue flying benefit also. Anyways she worked for several companies as a customer service rep helping big customers with sales and orders/keeping them happy. Did work as a Childhood Educator for Rockwell Collins daycare and also worked as sales lady Gymboree. She has a Dual Major in Communications and Economics. So how does that sound for her so far?

We applied for Air Tran online since they say its always highering, it claims at least. Any ideas here from people who may be highering again in Tampa? We would love if she could get a job with SWA someday. We will eventually be moving to Orange County but she would at least like to get started to get expearience and maybe even transfer locations eventually.

Any tips/advice?

Thanks
Matt

20 replies: All unread, jump to last
 
User currently offlineFlyGuyClt From United States of America, joined Aug 2005, 537 posts, RR: 8
Reply 1, posted (8 years 4 months 3 weeks ago) and read 3170 times:

Check the individual airlines web sites. Another source is www.careerbuilder.com and www.monster.com just type in key words, like "flight attendant" or "customer service airline" and listings there will pop up. Best of luck. It is a great career and education you can't get out of a book that is for sure.

Safe Flying  Smile



Florida Express, Braniff II and ......
User currently offlineFL1TPA From United States of America, joined May 2004, 258 posts, RR: 0
Reply 2, posted (8 years 4 months 3 weeks ago) and read 3168 times:

Hi Matt, my name's Tim. I too am from TPA and worked for AirTran there for 2 1/2 years as a Customer Service Agent. I am now a Flight Attendant in ATL. According to my friend in TPA, a Supervisor, they are still looking for a few people but there's quite a pile of resume's to go through.

It's notoriously difficult to get hired by a legacy carrier in a Florida city. I tried with Southwest, Delta and United before Spirit hired me part time. This is usually because openings are filled by transferring employees... from Buffalo or some other frigid climate. Although Southwest did offer me a job 2 years later when I started at AirTran - just after 9/11. AirTran was growing so fast that I didn't want to start over at the bottom of a very, very long seniority list at Southwest.

If your mom is still interested, she could try walk-ups to the ticket counters. Even if thier website says they're not hiring. Sometimes the head office doesn't get caught up for a couple of weeks when someone leaves. All of the airlines I applied with accepted a resume over the counter.

My top 4 to try in TPA:
1) Southwest
2) jetBlue
3) AirTran
4) Spirit

Good Job Hunting!

FL1TPA



"Looks like I picked the wrong week to stop sniffin' glue."
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2986 posts, RR: 8
Reply 3, posted (8 years 4 months 3 weeks ago) and read 3147 times:

Quoting Msett1 (Thread starter):
always highering

"highering"? C'mon Matt. You can do better than that.

The regional carriers are hiring much more than the majors. And you get travel benefits with them as well.

There are always jobs out there, you just have to dig. Check every website for jobs. Monster.com handles United (I think).

With her educations, she should have no problem finding something.

Good luck.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 4, posted (8 years 4 months 3 weeks ago) and read 3139 times:

Woop. Its been a long day. "Hireing "

Are there any regional carriers who fly into Tampa though. My mom is flying this friday from tampa so she might give her resume to the few airlines you mentioned. I thought that having customer service expearience and good education she should be able to find somethinig. This isnt some life or death mission to find a job. But it would be nicer if its sooner rather then later. Do you think low cost carriers hire more then bigger ones also? Any more tips info appreciated. Thanks for your help so far guys.

Matt


User currently offlineClipper002 From United States of America, joined Aug 2004, 679 posts, RR: 13
Reply 5, posted (8 years 4 months 2 weeks 6 days 23 hours ago) and read 3104 times:

Matt,
Drop the "E in hiring. Before you get you and your mom too far down rthe road, remember, everything and I mean everything in the airlines is based on seniority. This means that your mom will not be able to choose which shifts or days off she wants but will have to take whatever is leftover. In addition, you can forget about holidays for a while. She'll be working them. I had 41 years in the industry and both of my sons are in it too. It can be a great experience, but you have to be willing to hang around long enough to pay your dues.

Good luck,
Ed



Ed
User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 4 months 2 weeks 6 days 22 hours ago) and read 3088 times:

Quoting Jetdeltamsy (Reply 3):
With her educations

And you're picking on Matt's spelling with that kind of grammar ?!


User currently offlineWDBRR From United States of America, joined Jan 2005, 610 posts, RR: 0
Reply 7, posted (8 years 4 months 2 weeks 6 days 22 hours ago) and read 3078 times:

I worked in the airline industry and would not really recommend it.
In Tampa, I would probably try working in reservations which she
may have a better shot at than at the airport. I know Continental
has an office (ex-Eastern res center) and I believe Northwest and
Delta did have offices at one time, not sure if they still do.
She would not have to deal with people face to face and
not lift any heavy bags. Good luck.


User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 8, posted (8 years 4 months 2 weeks 6 days 17 hours ago) and read 2969 times:

Thanks for replies so far. Well I dont about working every holiday would work with us. We cant have 0 flexibility if she just got this job. Why do you recommend not dealing with people face to face. Delta says they are hiring reservations but it says full time.

Matt


User currently offlineWDBRR From United States of America, joined Jan 2005, 610 posts, RR: 0
Reply 9, posted (8 years 4 months 2 weeks 6 days 17 hours ago) and read 2957 times:

Well with long lines, delays and more "bus" people flying, it seems like there are more short tempers than what used to be 15 or 20 years ago. It's just much more easier to deal with someone screaming over the phone than in your face, unless she loves being challenged. just my opinion.

User currently offlineRAMPRAT980 From United States of America, joined Mar 2005, 600 posts, RR: 3
Reply 10, posted (8 years 4 months 2 weeks 6 days 17 hours ago) and read 2926 times:

Just don't get a job working for an airline service company because you get nothing in return as far as flight benefits go


With gun control there can be no democracy.. With gun control there can be no Freedom
User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 11, posted (8 years 4 months 2 weeks 5 days 20 hours ago) and read 2783 times:

Hi,

Someone whos wife works with Air Tran emailed me. He said my mom probably will get called because of education and schooling. So we will see.

Another question. There is a possibility we will be moving backl to Orange County next may. Now unforturnately Air TRan only flys out of LAX and my mom would only drive to Long Beach or SNA. Easier to get job out there? Also some jobs are posted for SNA online. Is it worth applying now? They say you can put date when your ready to start. Should I? The chance of us moving is high so it might not be best to end up with Air TRan. she would need to find new job and then start senority at bottom again.

Matt


User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 12, posted (8 years 4 months 2 weeks 5 days 20 hours ago) and read 2772 times:

I love how her job and airline career are talked about as "we"!

Quoting Msett1 (Thread starter):
we always thought it would be cool for her to eventually get a job with a airline



Quoting Msett1 (Thread starter):
We applied for Air Tran



Quoting Msett1 (Thread starter):
Also we like the non revenue flying benefit also



Sounds more like its you who's hot to work the podium and perform on the PA! But hey u only have 2 years to go -

Whatever you do, Matt ... don't let her do it! Do ya love her? Then don't! Trust me -one who was an agent and Pax Svc Sup for US for 9+ years- ... the flying benefits just arent worth it. The flights are always full nowadays so the horror of non-revving is a worse nightmare than ever - besides theres nothing cheaper than an airline ticket to almost anywhere u wanna go-- esp from florida!!

Dont put your mother through the torment and life of abject hell that awaits an airline agent (unless, of course, you deep down have some kinda grudge on her!)

If you do succeed in getting your mother placed at airline, here are some of the things you can look forward to (let this be on your head!) :

1. A mother who develops a nervous twitch whenever she sees or hears an airplane or any time she hears any aviation term mentioned.

2. A mother who will begin to drink heavily as she watches the Weather Channel all day long on her day off. And yells "OH YA ... GREAT!" .. as she watches weather forecasts of the hub city her airline pretends to connect passengers through.

3. A mother who will be the butt of snotty comments by perfect strangers and relatives (and everyone else) at parties or social gatherings having to listen to stories of how "her airline lost my bags" .. or "her airline was the bumpiest flight I was ever on" or "her airline didn't let me and my wife Sophie, what with her condition and all sit together when they went home to visit their daughter Rhoda" "oh, and the plane had no blankets either, so we froze and I'm suing" ..

4. Refer now back to #1, as it's now a much more pronounced twitch.

5. A mother that will, for no reason, say "I'm awfully sorry for that" to people for no reeason. People like store cashiers, people she passes on the street, waiters, and bartenders (because now she's frequenting divey bars as the drinking will have really gotten out of control)!

6. Forget non-revving from this point on, because by this stage, your mother will be a complete recluse and will dive under her bed with a rolled up newspaper in her hand (flask tucked inside) and go fetal the minute you suggest a trip anywhere for fear that she might run into someone who will recognize her and go "Hey Harold .... there's that airline agent" who bumped them, or misconnected them, or lost their bag, or charged them a change fee, or purposely sat their family apart, or denied them boarding, or lost their Uncle Irving, or made it rain or snow.

Get the picture!!?? A twitching, fetal alcoholic apologetic mess who's afraid of her own shadow. Fun huh?

I can honestly say I went through all 6 of these phases and, as luck would have it, after i finally left the airline industry, ended up missing out on the Betty Ford clinic (my flight was late and when i got there, some snotty nurse barked at me that i was late and they gave my bed away to a standby!)

Good luck to you both!
Tony


User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 13, posted (8 years 4 months 2 weeks 5 days 19 hours ago) and read 2758 times:

Lol. Sounds like working for the airlines is great. Who knows what will happen.

Matt


User currently offlineWDBRR From United States of America, joined Jan 2005, 610 posts, RR: 0
Reply 14, posted (8 years 4 months 2 weeks 5 days 18 hours ago) and read 2729 times:

Quoting F27XXX (Reply 12):
Whatever you do, Matt ... don't let her do it! Do ya love her? Then don't! Trust me -one who was an agent and Pax Svc Sup for US for 9+ years- ... the flying benefits just arent worth it. The flights are always full nowadays so the horror of non-revving is a worse nightmare than ever - besides theres nothing cheaper than an airline ticket to almost anywhere u wanna go-- esp from florida!!

I cannot agree any more, the fares are so cheap and you can earn FF miles through credit card purchases and other incentives for free tickets. I don't think I will ever work for an airline again except if I was offered a high salary and worked behind the scenes and not with passengers (LOL).


User currently offlineZippyjet From United States of America, joined Sep 2001, 5398 posts, RR: 12
Reply 15, posted (8 years 4 months 2 weeks 5 days 17 hours ago) and read 2703 times:

Quoting Msett1 (Thread starter):
We applied for Air Tran online since they say its always hiring, it claims at least. Any ideas here from people who may be hiring again in Tampa?

Stay tuned and keep your ear to the grindstone! We are expanding routes. It may be a schlep but, our SRQ station is expanding and hiring. She could go part time and do the 90 minute commute. Also MCO is not too far away from TPA.


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User currently offlineFL1TPA From United States of America, joined May 2004, 258 posts, RR: 0
Reply 16, posted (8 years 4 months 2 weeks 5 days 17 hours ago) and read 2695 times:

F27XXX - LOL!!

Definately some truth in those statements. I love this industry so much I get completely absorbed in my job so I don't really notice the stress too much. I have seen friends that have had near nervous breakdowns on delayed nights.


I do watch the Weather Channel MUCH more than I used to...

Hmmm...

FL1TPA



"Looks like I picked the wrong week to stop sniffin' glue."
User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 4 months 2 weeks 4 days ago) and read 2596 times:

FL1TPA: Glad you saw the humor in that. After a long time in the trenches, I had to get out as I was starting NOT to love the industry too much. Now that I've distanced myself i'm very much back into being interested again - and let me tell you how much I love flying revenue! LOL

Best of luck to you in your airline career- you work for a seriously up and coming carrier - FL is gonna go far!

Tony


User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 4 months 2 weeks 4 days ago) and read 2589 times:

FL1TPA: Glad you saw the humor in that. After a long time in the trenches, I had to get out as I was starting NOT to love the industry too much. Now that I've distanced myself i'm very much back into being interested again - and let me tell you how much I love flying revenue! LOL

Best of luck to you in your airline career- you work for a seriously up and coming carrier - FL is gonna go far!

Tony


User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 19, posted (8 years 4 months 2 weeks 1 day 15 hours ago) and read 2522 times:

Delta just announced they are in need of a CSA at TPA for part time. Perfect postion. Also another benefit is they fly out of SNA to should she want to transfer there eventually. How are DL travel benefits? Do they have ZED fares or are reduced tickets besides just flying non revenue?

Matt


User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 4 months 1 week 5 days 16 hours ago) and read 2440 times:

OMFG girl ... RUN!! RUN !!!

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