Luisca From , joined Dec 1969, posts, RR: Posted (8 years 3 months 1 week 2 days 9 hours ago) and read 2755 times:
A Panamanian paper is reporting that the UIO-MAD flight had to divert to PTY because of technical problems. This was Monday, the plane had already been stranded for 7 hours in GYE on the GYE-UIO leg. The plane diverted to PTY, only 16 of the 264 passenger were put on the PTY-MAD flight which flies every Monday and Thursday. The rest are in a hotel in panama city. The problem with this is that Ecuadorian cannot enter Panama without a Visa, and 248 passengers are Ecuadorian, so they cant leave the Hotel under any circumstance, the rest of the passengers (Spanish) CAN leave the hotel and travel around the city. NM will send 2 airplanes to PTY tomorrow to pick up the passengers.
The question is, why not send the extra plane sooner? Why not put passengers on the IB PTY-MAD flight that leaves on Tuesdays and Wednesdays? This is very irresponsible of NM specially since they know that the Ecuadorian passengers cannot leave the hotel, they must be having a horrible time. Also, what is the problem with NM's reliability? No other airline that I know of has so much trouble with their A330's this is just more bad news for an airline that already has a terrible reputation.
many probable reasons for that....
if IB loads are over 80% on the PTY-MAD only a few pax could be "evacuated"
furthermore for sure IB is making not special price to Air Madrid and this one finds it more economical to keep pax in a hotel than to pay the price to IB
AF TW AA NW BA U2 TP UX LH SK AZ MP KL SN VY HV LS SS TK SQ RG
Because NM has no interline agreement with IB... IB will not accept NM tickets, endorsed or not, nor FIMs (Flight Interruption Manifests) or any other NM-issued document. The same the other way around.
Under the new EU law, pax can ask to have their GYE/UIO-MAD leg refunded... and they could use part of this money to go to Madrid with another carrier... but of course if they can't even leave their hotel they don't have much choice but to wait for NM to taek care of them.
I'd really like to see Air Madrid succeed, but with these kinds of incidents taking place almost weekly now (for a fleet of 6 or 7 a/c), they will never ever create a loyal customer base.... A shame, really...
RCS763AV From Colombia, joined Jun 2004, 4363 posts, RR: 13
Reply 9, posted (8 years 3 months 1 week 2 days 7 hours ago) and read 2531 times:
NM is the most mediocre airline that crosses the atlantic. What are they thinking? How stupid is it not to land in BOG or CTG where the ecuadorians have no problems with the visa and NM has offices there....Its the Ryanair of the atlantic, only Ryanair does not have incidents every week.