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Commandos Deployed To Disembark Angry Passengers  
User currently offlineEksath From United States of America, joined Aug 2004, 1295 posts, RR: 25
Posted (8 years 7 months 4 weeks 20 hours ago) and read 2834 times:
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This is all i have now..will post when i get more details.


"Special trained Commandos had to be deployed to defuse a tense situation at the Bandaranaike International Airport when passengers on board a SriLankan Airlines flight refused to disembark until they were paid compensation for a delay of about 14 hours.Police said the UL 228 flight from Kuwait which was scheduled to land in Colombo around 5.30 am on Tuesday finally reached the destination around 8 pm."

I have noticed that Sri lankan has been carrying more asian sub continent passengers and they seem to be quite demanding of the cabin crew. This has been my personal observation. I personally saw one gentleman demand to speak to the captain -while we were in flight-to complain about his missed connection. Despite being told very politely a number of times that the ground crew will take care of it on arrival, he decided to station himself as close as possible to cockpit door. It looked like he wasnt going to move from that spot despite another 3 hours of flight time. The chief steward had to specifically placate him and it was a long drawn out process. A lot of work. These are very high maintenace passengers so this incident is not surprising to me.


World Wide Aerospace Photography
10 replies: All unread, jump to last
 
User currently offlineTheGreatChecko From United States of America, joined Mar 2004, 1128 posts, RR: 2
Reply 1, posted (8 years 7 months 4 weeks 20 hours ago) and read 2798 times:

Quoting Eksath (Thread starter):
Despite being told very politely a number of times that the ground crew will take care of it on arrival, he decided to station himself as close as possible to cockpit door.



Quoting Eksath (Thread starter):
The chief steward had to specifically placate him and it was a long drawn out process.

Thats nice of the steward....around here he'd be in the plastic cuffs and a guest of the FBI pretty darn quick for that!  Silly

In all seriousness, I've never heard that "Asian sub continent" passengers are more demanding....interesting.

Is this something anyone else on here has experienced?

GreatChecko



"A pilot's plane she is. She will love you if you deserve it, and try to kill you if you don't...She is the Mighty Q400"
User currently offlineDarthRandall From United States of America, joined Mar 2005, 302 posts, RR: 3
Reply 2, posted (8 years 7 months 4 weeks 20 hours ago) and read 2792 times:

Damn, after 14 hours I'd be making some demands myself. And commandos? Who deploys commandos to quell civil disobedience? I could see maybe something like a SWAT team, but this seems like a job for cops.

You're right, though--business travelers are often unrealisticly demanding.



Ninjas can kill anyone they want! Ninjas cut off heads all the time and don't even think twice about it.
User currently offlineEksath From United States of America, joined Aug 2004, 1295 posts, RR: 25
Reply 3, posted (8 years 7 months 4 weeks 18 hours ago) and read 2687 times:
AIRLINERS.NET CREW
ARTICLE EDITOR

Quoting DarthRandall (Reply 2):
And commandos? Who deploys commandos to quell civil disobedience? I could see maybe something like a SWAT team, but this seems like a job for cops.

Remember that not all cops carry guns. In my experience Sri lankan cops follow the English model and are unarmed. They were probably no match for pissed off passengers  Wink These may have been special force commandos on duty as back up to the cops at the airport..the report didnt specify.



World Wide Aerospace Photography
User currently offlineMarshalN From Hong Kong, joined Sep 2005, 1521 posts, RR: 0
Reply 4, posted (8 years 7 months 4 weeks 18 hours ago) and read 2653 times:

Quoting DarthRandall (Reply 2):
Damn, after 14 hours I'd be making some demands myself. And commandos? Who deploys commandos to quell civil disobedience? I could see maybe something like a SWAT team, but this seems like a job for cops.

IIRC this is the country that had a few civilian planes blown up be the rebel Tamil Tigers a few years back, so commandos... is not really an overkill in a place like this.


User currently offlineASWISSinMAD From Spain, joined Sep 2005, 148 posts, RR: 1
Reply 5, posted (8 years 7 months 4 weeks 9 hours ago) and read 2384 times:

Quoting TheGreatChecko (Reply 1):
In all seriousness, I've never heard that "Asian sub continent" passengers are more demanding....interesting.

When I was still a F/A, our most demanding pax were without a doubt Israelis and Indians.
Some Indians just treated you as their temporary slave, snapping their fingers at your face and whistling to attract your attention. They were extremeley fussy about averything, from the quality of the paper napkins, to a 15 minutes delay. We used to have India-based F/A's o/b and they always were very apologetic for their fellow citizens' behaviour.
I am not surprised they had to call commandos to kick them out of the plane.

[Edited 2005-12-01 14:40:32]

User currently offlineEksath From United States of America, joined Aug 2004, 1295 posts, RR: 25
Reply 6, posted (8 years 7 months 3 weeks 6 days 23 hours ago) and read 2116 times:
AIRLINERS.NET CREW
ARTICLE EDITOR

Here are a little bit more details...

The flight was carrying about 231 passengers including crew members but no dangerous items were found in their possession. It is learnt that a Sri Lankan, a Britisher and an Indian were in the forefront instigating other passengers to demand compensation for the delay.

SriLankan Airlines Corporate Communication Chief Chandana de Silva confirmed the incident and the 14-hour delay due to a technical problem. He said the situation was brought under control after the commandos, police and airport security personnel were brought in to defuse the situation.



World Wide Aerospace Photography
User currently offlineDarthRandall From United States of America, joined Mar 2005, 302 posts, RR: 3
Reply 7, posted (8 years 7 months 3 weeks 6 days 22 hours ago) and read 2057 times:

Quoting Eksath (Reply 3):
Remember that not all cops carry guns. In my experience Sri lankan cops follow the English model and are unarmed. They were probably no match for pissed off passengers These may have been special force commandos on duty as back up to the cops at the airport..the report didnt specify.

Oh, I see now. I'm so used to seeing cops with guns that the thought hadn't occured to me that they may be unarmed. Still, if the Seattle PD was coming at me with just billy clubs and some pepper spray, you better believe my pastey white ass would be on the floor with my hands behind my head. I don't care how long I would have been waiting at the airport.

Quoting MarshalN (Reply 4):
IIRC this is the country that had a few civilian planes blown up be the rebel Tamil Tigers a few years back, so commandos... is not really an overkill in a place like this.

That's right, I'd forgotten. Yeah, to err on the side of caution would probably be a wise policy, then.

Quoting ASWISSinMAD (Reply 5):
When I was still a F/A, our most demanding pax were without a doubt Israelis and Indians.

I had assumed that, being from India, they were largely business travelers. Was that not a correct assumption?



Ninjas can kill anyone they want! Ninjas cut off heads all the time and don't even think twice about it.
User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 8, posted (8 years 7 months 3 weeks 6 days 22 hours ago) and read 2027 times:

Quoting DarthRandall (Reply 7):
That's right, I'd forgotten. Yeah, to err on the side of caution would probably be a wise policy, then.

Doesn't sound like they used tear gas or anything. Just that they put a show of force around the plane and people calmed down. Funny how the threat of being killed can quiet some people down in a hurry.



Of all the things to worry about... the Wookie has no pants.
User currently offlineASWISSinMAD From Spain, joined Sep 2005, 148 posts, RR: 1
Reply 9, posted (8 years 7 months 3 weeks 6 days 11 hours ago) and read 1862 times:

Quoting DarthRandall (Reply 7):

Quoting ASWISSinMAD (Reply 5):
When I was still a F/A, our most demanding pax were without a doubt Israelis and Indians.

I had assumed that, being from India, they were largely business travelers. Was that not a correct assumption?

There was a bit of everything... alot of connecting pax from the UK, AMS, BRU, CDG, whom for the most part where "Visiting Friends and Relatives" (Lots of families with children). There were also quite a few Indian businessmen (esp. to DEL), but they would usually stick to F or J-cl and be much better behaved, but maybe this has something to do with the far more superior service offered in the premium classes vs economy.
And note that my remark above about Indians being demanding only applies to passengers ... Indians in general are very welcoming and I've always found them to be genuinely friendly (just not o/b when they think you're their servant) .


User currently offlineEirjet From Ireland, joined exactly 9 years ago today! , 330 posts, RR: 1
Reply 10, posted (8 years 7 months 3 weeks 6 days 9 hours ago) and read 1747 times:

Quoting Eksath (Reply 3):
Remember that not all cops carry guns. In my experience Sri lankan cops follow the English model and are unarmed.

I have seen plenty English Policemen/women armed, I don't know if the whole force is but certainly some of them.

Eirjet



Aviation has a 100% record, we've never left one up there......
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