Brokenrecord From United States of America, joined Jul 2005, 772 posts, RR: 0 Posted (9 years 12 months 1 day 14 hours ago) and read 8900 times:
I am flying on BA 216 tomorrow evening, and I had to book a Y ticket at my customer's insistence (I had already booked a UA/QR itinerary, but had to cancel it because my customer is mean). However, no system I look through shows seats available in any class except for F, so I am wondering if BA bumps pax up in class if seats are not available in the booked class, which in my case is World Traveller +.
B2707SST From United States of America, joined Apr 2003, 1384 posts, RR: 58
Reply 1, posted (9 years 12 months 1 day 13 hours ago) and read 8882 times:
If WT+ seats are not available, someone will have to be bumped (unless the entire flight is oversold); the question is how BA decides who. It's probably more likely that someone in Club World would be bumped to First, someone from WT+ would get his/her seat, etc. I've read somewhere on this site that BA almost never upgrades pax from Club World to First to avoid "diluting" the product. Can anyone confirm or deny? It's hard to see how they could avoid bumping people into First unless Club World routinely has excess capacity, which doesn't seem to be the case.
I've personally been lucky with WT+ upgrades; three of the four times I or close family have traveled in WT+, we've been bumped to Club World. We did usually book the WT+ tickets with miles or buy WT and upgrade to WT+ with miles, so BA may have singled us out for upgrades due to our pretty healthy Executive Club balance. It was probably a good decision on BA's part, since it got all of us hooked on the Club World product -- can't wait to see what the new and improved CW looks like.
Scotron11 From United Kingdom, joined Feb 2004, 1188 posts, RR: 3
Reply 3, posted (9 years 12 months 1 day 13 hours ago) and read 8819 times:
In February 2003, flying JFK-LHR on BA, after heavy snow in NewYork, which caused quite a few cancellations, at check-in I was given WT+, as there were no seats together in Y. After security and about to board the aircraft, boarding cards were reissued to 17E/F in CW.
So in effect it was a double upgrade. How and whom they decide on I have no idea!
Vega From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 12 months 1 day 12 hours ago) and read 8768 times:
I have flown BA a few times over the past 4 years, mostly West Coast - LHR. Twice, the flight was full and in both cases, the upgrade process was the same. CW status FF > First, then CW non-status FFs > First, then WT status FF > CW. I know this because I was NOT upgraded from CW > First and asked why others were. When these overbook situations ocurred WT+ didn't exist, but I'd assume it's just another layer with the same principal.
Fbgdavidson From United Kingdom, joined Oct 2004, 3786 posts, RR: 26
Reply 5, posted (9 years 12 months 1 day 11 hours ago) and read 8683 times:
Quoting B2707SST (Reply 1): I've read somewhere on this site that BA almost never upgrades pax from Club World to First to avoid "diluting" the product. Can anyone confirm or deny?
Not true. BA don't upgrade as liberally as US carriers do but as far as I know BA don't protect First to a different degree to any other cabin.
Quoting Brokenrecord (Reply 2): I'll be perfectly happy to sit in CW, and am more than willing to pay or use miles to upgrade so that I do not have to sit in coach for 20 hours tomorrow.
On BA you can use miles to upgrade during the booking process if there is availability or up to 72hrs before the flight (again presuming there is availability). They cannot upgrade you at the desk using BA miles.
There are a couple of options:
1) Sometimes at BA outstations (not LHR or LGW) there are sometimes signs at check in advertising for passengers to upgrade to WT+ for a small amount , I think $250 or thereabouts. I've seen them at IAD a number of times and SFO and have heard it is pretty standard at HKG. This usually signifies overbooking down the back and seeing if BA can squeeze extra revenue before upgrading folks for free.
2) Upon boarding hand your business card with seat number on the back and ask the FA to take it to the CSD. They'll come back and be able to process an upgrade for you is space is available. The going rate I believe is variable although to give some idea to move from WT+ to CW on an LHR-LAX route is 650 GBP. This is processed through Duty Free although hold onto the receipt as you can later phone the Exec Club and get the miles and tier points creditted for the upgraded class of travel.
3) Speak to Amanda in Special Services She is nice and likes shiny coloured BA Exec Club cards....the shinier the better
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
ACDC8 From Canada, joined Mar 2005, 7779 posts, RR: 33
Reply 6, posted (9 years 12 months 1 day 7 hours ago) and read 8592 times:
I got bumped from World Traveler up to Club World once due to overbooking back in January 2001. Worked out really good because I was really, really tired and I actually managed to get some sleep on the flight from YVR-LHR.
DavidT From Switzerland, joined Oct 2005, 477 posts, RR: 0
Reply 7, posted (9 years 12 months 1 day 7 hours ago) and read 8549 times:
Quoting B2707SST (Reply 1): I've read somewhere on this site that BA almost never upgrades pax from Club World to First to avoid "diluting" the product. Can anyone confirm or deny? It's hard to see how they could avoid bumping people into First unless Club World routinely has excess capacity, which doesn't seem to be the case.
My dad has had operational upgrades to F from J quite a few times - although he's an Exec Club Gold. I don't think just ordinary passengers would be.
I've flown MAN-JFK booked CW, and when checking in online the cabin was quite empty. Upon boarding the J cabin was full with quite a few happy looking kids
Scbriml From United Kingdom, joined Jul 2003, 14438 posts, RR: 45
Reply 8, posted (9 years 12 months 1 day 7 hours ago) and read 8526 times:
Typically, BA's policy is to only upgrade by one class. So if you're in WT, the best you should expect is WT+.
I've been a BA Gold card holder for two years, fly frequently, and have only been upgraded once (other than when BA has special offers - book CW return and get free upgrade to FC on one leg). The only other time I've been upgraded was on IB flying CCS-MAD, I got upgraded from economy to business (and I was only Silver then!).
BA will always give priority to BA Exec Club members (Gold & Silver).
Time flies like an arrow. Fruit flies like a banana!
ANother From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 12 months 1 day 5 hours ago) and read 8453 times:
Quoting B2707SST (Reply 1): I've read somewhere on this site that BA almost never upgrades pax from Club World to First to avoid "diluting" the product.
In the past 2 years I've been upgraded from J to F three times. Once in BKK to SYD, once in LHR to SYD and this summer my wife and I were upgraded (reward tickets) from YVR to LHR - but there was no F service due catering strike. (we did pinch a couple of lagers and a bottle of wine from the lounge) I am Gold, which may make a difference.
LGWspeedbird From United Kingdom, joined Nov 2005, 459 posts, RR: 3
Reply 11, posted (9 years 12 months 1 day 4 hours ago) and read 8372 times:
We do upgrade people from WT to WT+ etc normally the exec club pax first then full fare tkts when the flight is heavily overbooked. You could also ask the check in agent if they are looking for upgrades as long as you ask politely and are dressed smart enough.
Quoting B2707SST (Reply 1): BA almost never upgrades pax from Club World to First to avoid "diluting" the product. Can anyone confirm or deny?
Our LGW-IAH route can get quite busy in CW and on occasions there have been upgrades from CW to F (normally gold and silver cards though).
Brokenrecord From United States of America, joined Jul 2005, 772 posts, RR: 0
Reply 13, posted (9 years 12 months 1 day 2 hours ago) and read 8216 times:
Thanks for the input guys. I'm currently just Blue in Exec Club, which as far as I know means nothing (180 tier points out from Silver, and will make it on this trip). I'm booked in full-fare WT+, so I'm hoping that I might be able to talk work something out based on that. I've dressed nicer than I usually do for travel, so we shall see how it goes.
I'll post up how I fared when I get to Doha and get setlled.
Brokenrecord From United States of America, joined Jul 2005, 772 posts, RR: 0
Reply 14, posted (9 years 11 months 3 weeks 6 hours ago) and read 6534 times:
Well, I'm sorry for the late update on this thread. I got to Doha and went straight to busting ass for work.
On the way out, I was not upgraded on either leg, but WT+ was tolerable.
For my return on Wednesday night, I called up my travel agent to see if they would change me, but everything is full. So, for BA 124, she waitlisted me for CW seat, and she confirmed me in CW on BA 293 (instead of on BA 217 my original flight). I'm not quite sure how I will explain the change to my customer rep who is with me on the trip if the change gets approved, but I'll think of something. =P
Thankfully my boss already approved the fare change, but he just wanted me to make sure I keep the original receipt for turning in to the customer so that they don't know we paid for the upgrade.
VV701 From United Kingdom, joined Aug 2005, 8387 posts, RR: 25
Reply 15, posted (9 years 11 months 3 weeks 2 hours ago) and read 6405 times:
As a former Executive Club Gold Card holder I experienced three types of upgrade.
The first was the planned upgrade when the person on the check-in desk phoned customer services immediately after entering my details on the computer. A customer services rep would appear, have a brief chat at the desk and offer an upgrade.
The second was obviously due to overbooking. On one occasion on a full-fare 'Y' class LHR-JFK-LHR trip I had been upgraded on the outward flight by customer services to 'C' (in the days before WT+). On the return flight I was sitting in my allocated 'Y' seat in a full cabin when a cabin staff member came up with another passenger, apologised, explained I had been allocated the wrong seat and would I mind changing. Fortunately I cottoned on quickly, apparently reluctantly but actually happily gathered my things together and followed the cabin attendant to the 'C' cabin.
The third is the 'accompanying passenger' upgrade. I was checking in with my Gold Card at CDG for the short flight to LHR with two colleagues. All three of us were offered an upgrade. Similarly on a low-cost flight with my wife, daughter and grandson on the LGW-MIA route my daughter (who was then the Gold Card holder) and grandson were offered an upgrade to 'C' at the check-in desk that she declined as she was traveling with us (who had a different surname and a time expired EC membership following retirement). When we reached the gate there were unnecessary profuse apologies and all four of us were given new 'C' boarding cards.