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Airline Call Centers  
User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Posted (8 years 11 months 3 weeks 5 days 11 hours ago) and read 3743 times:

Hey,

Does anyone know of any airlines that have call centers or offices in LA area or orange county?

Matt

29 replies: All unread, showing first 25:
 
User currently offlineTedex From United States of America, joined Apr 2005, 149 posts, RR: 0
Reply 1, posted (8 years 11 months 3 weeks 5 days 5 hours ago) and read 3656 times:

I think Delta does... I'm not sure about any others. Maybe UA and AS?

User currently offlineWDBRR From United States of America, joined Jan 2005, 619 posts, RR: 0
Reply 2, posted (8 years 11 months 3 weeks 5 days 4 hours ago) and read 3648 times:

The Delta one at LAX closed in September I believe.

User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 3, posted (8 years 11 months 3 weeks 5 days 4 hours ago) and read 3637 times:

Stinks DL one closed. On as site it just list jobs in SEA and PHX. UA doesnt list really any Reservation jobs.

Matt


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 4, posted (8 years 11 months 3 weeks 5 days 1 hour ago) and read 3581 times:

NW had one in Long Beach on (IIRC) Los Cyotes Diagonal, unfourtinately, it had closed a few months before I 'discovered' it (early-mid 2004?). I believe LBCC took over the building. Looked awfully small, like the size of a bank branch.


CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineCommavia From United States of America, joined Apr 2005, 11826 posts, RR: 62
Reply 5, posted (8 years 11 months 3 weeks 5 days 1 hour ago) and read 3572 times:

Quick question: could we compile a list of all airline call center locations?

I know AA's: BDL, CVG, DFW, HNL, RDU, and TUS.

Thanks in advance.


User currently offlineJdwfloyd From United States of America, joined Feb 2005, 837 posts, RR: 4
Reply 6, posted (8 years 11 months 3 weeks 5 days 1 hour ago) and read 3551 times:

US's last remaining one for the East is a INT. I'm not sure but I imagine the US west call center is in Tempe.

User currently offlineFA4B6 From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 11 months 3 weeks 5 days ago) and read 3510 times:

JetBlue: SLC [you work from home, but are required to live in the SLC area]

User currently offlinePSAjet17 From United States of America, joined Dec 2003, 341 posts, RR: 0
Reply 8, posted (8 years 11 months 3 weeks 5 days ago) and read 3509 times:

I found an article regarding the outsourcing of domestic reservation centers to offshore locations like India. Delta is the focus of this article and they state the following:

For India, fully loaded costs (salaries plus infrastructure) per call center representative are even lower at $6,000. When you compare these rates with salaries in the United States ($46,000), it's easy to see why offshoring presents a compelling opportunity.

http://www.ebstrategy.com/downloads/case_studies/Delta_Air_Lines.pdf

Having worked for Rockwell/Collins (we made the ACD used in most call centers during that time) in the early 80's, I project managed and supported a number of airline reservation centers in the Western US including the Delta, Western, Northwest in LA (many of the centers located along Wilshire Blvd or out near LAX on Century Blvd.). I remember the days with DL having over 20 call centers around the country and managing the call flow from center to center (using switch software since network routing was not available). It's sad to see how many of those sites are no longer taking calls today.


User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 9, posted (8 years 11 months 3 weeks 5 days ago) and read 3493 times:

Hmm... So no one has any left in Socal? I was wondering if any of you had ideas of jobs with airlines that might not involve working in the airport even. She has customer service/sales background with BA in Communications and Economics. Can psot resume if you would like.
Matt


User currently offlineS12PPL From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 11 months 3 weeks 5 days ago) and read 3492 times:

Quoting FA4B6 (Reply 7):
JetBlue: SLC [you work from home, but are required to live in the SLC area]

Wow..Now that would be cool! Not many companies allow you to work exclusively from home. I wonder how that works!


User currently offlineCyberUAL From United States of America, joined Dec 1999, 177 posts, RR: 0
Reply 11, posted (8 years 11 months 3 weeks 4 days 23 hours ago) and read 3450 times:

Quoting Msett1 (Reply 9):
Reply 9, posted Mon Dec 5 2005 17:46:21 UTC+1 and read 40 times:


Hmm... So no one has any left in Socal? I was wondering if any of you had ideas of jobs with airlines that might not involve working in the airport even. She has customer service/sales background with BA in Communications and Economics. Can psot resume if you would like.
Matt

Why would you want her to work in a job where she would earn around $9-$10/hr with a BA in Communications? There are some Asian carriers with res center in Socal, JAL is in El Segundo and Korean is in Downtown on Wilshire. I heard SQ is moving their res office to El Segundo. Anyways, if she wants to work for an airline, its better to work at the airport.


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13702 posts, RR: 61
Reply 12, posted (8 years 11 months 3 weeks 4 days 23 hours ago) and read 3430 times:
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Quoting Commavia (Reply 5):
Quick question: could we compile a list of all airline call center locations?

AS: SEA, PHX, BOI

CO: (IIRC) IAH, TPA, DEN and one other, I believe in addition to smaller ones in Latin America.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineMbm3 From United States of America, joined Jul 2005, 848 posts, RR: 1
Reply 13, posted (8 years 11 months 3 weeks 4 days 23 hours ago) and read 3397 times:
Support Airliners.net - become a First Class Member!

Quoting EA CO AS (Reply 12):
CO: (IIRC) IAH, TPA, DEN

SLC



Let Me Tell You, Landing A 772ER Is Harder Than It Looks!
User currently offlineFlyFL From United States of America, joined Oct 2004, 31 posts, RR: 0
Reply 14, posted (8 years 11 months 3 weeks 4 days 23 hours ago) and read 3383 times:

AirTran has call centers in ATL, SAV and Carrollton, GA

User currently offlineJkudall From United States of America, joined Mar 2004, 615 posts, RR: 1
Reply 15, posted (8 years 11 months 3 weeks 4 days 22 hours ago) and read 3360 times:

SLC has call centers for DL, CO, and B6 (most work from home). WN also had one in SLC until last year.

User currently offlineCommavia From United States of America, joined Apr 2005, 11826 posts, RR: 62
Reply 16, posted (8 years 11 months 3 weeks 4 days 22 hours ago) and read 3350 times:

Quoting EA CO AS (Reply 12):
I believe in addition to smaller ones in Latin America.

Yeah, internationally, AA has call centers in DUB, MAD, MEX, MTY (IIRC), and maybe 1 or 2 in Asia (not sure).


User currently offlineMsett1 From United States of America, joined Jun 2005, 44 posts, RR: 0
Reply 17, posted (8 years 11 months 3 weeks 4 days 21 hours ago) and read 3282 times:

she is not going into this to make but loads of money. A little extra money and the non revenue and discounted fares is what would benefit us. SO I guess it sounds working at airport would be better. Should she be able to get airline at airport relatively easy?

Matt


User currently offlineCory6188 From United States of America, joined Feb 2004, 2692 posts, RR: 5
Reply 18, posted (8 years 11 months 3 weeks 4 days 20 hours ago) and read 3245 times:

Quoting EA CO AS (Reply 12):
CO: (IIRC) IAH, TPA, DEN

Actually, CO only has them in SLC, IAH, and TPA. Nothing in DEN, at least not anymore. And nothing in India either - everyone in CO reservations is located it the US - a major plus in my book, especially when complicated issues with reservations start to arise.


User currently offlineCarbHeatIn From Ireland, joined Jun 2004, 212 posts, RR: 0
Reply 19, posted (8 years 11 months 3 weeks 4 days 20 hours ago) and read 3215 times:

UA has recently outsourced its entire European Reservations centre from Dublin, Ireland to Pune, India for English language calls; and to Poznan, Poland for French, German, and Dutch/Flemish language calls. Whereas previously the centre in Dublin was manned by UA employees, the new agents are not UA employees.

A significant amount of North American calls, I believe over 50%, are also outsourced to Pune, India. Others are serviced by a centre in the Phillipines.

For the time being, UA does still have some RES centres in the US, namely HNL, ORD and WAS.


User currently offlineThe777Man From United States of America, joined Jul 1999, 6645 posts, RR: 55
Reply 20, posted (8 years 11 months 3 weeks 4 days 19 hours ago) and read 3193 times:

UA still have call centers in DTW, SBN and in DEN; DENRR closing 14Jan06.

There are more international carriers that have call centers in the Los Angeles area.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineWDBRR From United States of America, joined Jan 2005, 619 posts, RR: 0
Reply 21, posted (8 years 11 months 3 weeks 4 days 14 hours ago) and read 3080 times:

I can tell you the old Eastern ones at their peak.
YUL, BOS, EWR, CLT, ATL, TPA (now CO), MIA, SJU, ORD, SLC (now CO) and LAX. The one in NJ was at one time the largest airline call center in the world with 1500+ agents.


User currently offlineWDBRR From United States of America, joined Jan 2005, 619 posts, RR: 0
Reply 22, posted (8 years 11 months 3 weeks 4 days 13 hours ago) and read 3042 times:

Not to get off the subject, does anyone know how many agents the big airlines today have at their "flagship" call centers? AA in DFW, CO in IAH, DL in ATL and UA in ORD? just a thought.

User currently offlineCubsrule From United States of America, joined May 2004, 23203 posts, RR: 20
Reply 23, posted (8 years 11 months 3 weeks 4 days 13 hours ago) and read 3028 times:

What does DL still do in the States? As a NW elite, I'm pretty unhappy with the treatment I get from India compared to the NW elite reservations people. Hell, DL's Latin America call center people are worlds better... THE ENGLISH SPEAKING ONES.


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineLegacytravel From United States of America, joined Aug 2005, 1067 posts, RR: 2
Reply 24, posted (8 years 11 months 3 weeks 4 days 13 hours ago) and read 3028 times:

I dont believe that UA has a American working at any call center anymore. All I get are broken english speaking people with a made up name, because I am pretty sure that the Indians running the call center are not named Debbie, or Susie or Steve like I have been getting.
Mark in MKE



I love the smell of Jet fuel in the Morning
25 AirCop : Some past history, some of you remember Morris Air, before Southwest bought them out, their call centers were in private homes. They hired housewives
26 WDBRR : I call Delta several times until I get someone with a southern drawl, perhaps it's Atlanta.
27 USAFHummer : I think US might have an outsourced one somewhere in Latin America as well? Greg
28 Commavia : AA's largest call center is -- by far -- its Southern Reservations Office (SRO) located in Fort Worth, about 10 minutes from DFW Airport and its head
29 M404 : It sounds like the American carriers have pulled out of SOCAL to cheaper Asia while Asian carriers have rep call centers in SOCAL. Hmmmmm.
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