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Southwest And Deplaning At Intermediate Stops  
User currently offlineWidget1580 From United States of America, joined Jul 2004, 345 posts, RR: 14
Posted (8 years 11 months 11 hours ago) and read 5303 times:

My friend is going on a trip to AZ and NV for his 21st Birthday, and he had a few questions about his trip, if anyone can give any advice please reply!

His flight on WN is routed DTW-PHX-LAS and he's booked through to LAS. According to WN, if he were to deplane at PHX, he'd get charged the full amount of the fare for that flight, or $299, as opposed to the $99 dicounted fare to LAS, and that the crew will determine who's missing from the plane and bill their credit card when the headcount dosen't match.

Has anybody ever done this--gotten off the plane at an intermediate stop? Being so conscious of on-time performance and the way WN runs their operation, he can't imagine that the airline would actually spare the time to track down the missing passengers. Is it true that they'll bill his card the full fare, or is WN all talk?


-Travis


KLM | Journeys of Inspiration
14 replies: All unread, jump to last
 
User currently offlineBarney Captain From United States of America, joined Nov 2001, 973 posts, RR: 13
Reply 1, posted (8 years 11 months 11 hours ago) and read 5278 times:

On through flights, the FA's will make a pax head count. If there is a disparity between what the actual and expected head count is, ID's are checked to determine who's extra/missing.


...from the Banana Republic....
User currently offlineDALNeighbor From United States of America, joined Oct 2005, 599 posts, RR: 0
Reply 2, posted (8 years 11 months 11 hours ago) and read 5276 times:

They always count the thru passengers, so they will know they are one short. However, I don't know if they will take the time to figure out just which thru is missing.


Wright Amendment = Federally Engineered AA Price Gouging
User currently offlineTinkerBelle From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 11 months 11 hours ago) and read 5249 times:

Quoting Widget1580 (Thread starter):
His flight on WN is routed DTW-PHX-LAS and he's booked through to LAS. According to WN, if he were to deplane at PHX, he'd get charged the full amount of the fare for that flight, or $299, as opposed to the $99 dicounted fare to LAS, and that the crew will determine who's missing from the plane and bill their credit card when the headcount dosen't match.

LOL... Why would anybody wanna get off at PHX while headed to LAS? Anyways, I know that has nothing to do with your question but what if he paid cash for the ticket as opposed to a credit card? I know it's possible coz I've done that once by walking to their check in windows to pay cash after booking the tix online when I once lost my wallet.


User currently offlineNavairjax From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 11 months 11 hours ago) and read 5225 times:

WN usually does not let passengers deplane in order to maintain quick turns, however there are cases, where if the ground crew knows they have a little extra time, where you may be allowed to deplane. As far as the full fare vs discount fare, that would only apply if you were to get on another flight.

User currently offlineAirCop From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 11 months 11 hours ago) and read 5200 times:

Believe there is no reason to deplane at PHX the WN side of terminal is packed. And as Navairjax stated they usually don't let passengers deplane, and if you could you would lose your seat, your boarding pass wouldn't be correct etc.

User currently offlineIRelayer From United States of America, joined Jul 2005, 1073 posts, RR: 2
Reply 6, posted (8 years 11 months 10 hours ago) and read 5168 times:

Why would you want to deplane? If you are meeting someone that just HAPPENS to be flying at the same time, on the same airline, then it might be possible to meet them for a sec, but why would you want to go through the headache of that? In my experience intermediate stops are little more than 20-30 minutes MAX.

-IR


User currently offlineWidget1580 From United States of America, joined Jul 2004, 345 posts, RR: 14
Reply 7, posted (8 years 11 months 10 hours ago) and read 5141 times:

WN 1044 is routed DTW-PHX-LAS-OAK. People board and deplane at both PHX and LAS before the termination of the flight at OAK. For example, if he had been ticketed to PHX in the first place, I'd be on the same airplane and simply get off upon arrival at PHX. As it now stands, I am ticketed to LAS, even though the flight continues to OAK, and WN still lets me get off the airplane! So getting off of the plane at PHX would simply be a matter of not checking any bags, and getting off the plane when it arrives to the gate in PHX.

As an aside, if people were only allowed to board the plane at PHX and LAS, it implies that the plane is at least partially empty when departing DTW and PHX. Isn't that the purpose of a headcount? If passengers were only allowed to get on the airplane at those intermediate stops, shouldn't they know how many people are now onboard the airplane? Besides, it's not consistent with WN's business model to fly their airplanes empty--most are at times filled to capacity.

His reason for wanting to leave the plane at PHX is simply that his travel plans have now changed, and rather than fly to LAS, rent a car, and backtrack to Phoenix, he'd rather get off the plane and spend that portion of his vacation in Phoenix. He'd then book a one-way to LAS for the last few days of the trip and to meet up with the return flight to DTW via MDW. Of course, this can all be done "legally" by way of changing the ticket, etc, but it would result in paying a lot more than what he originally paid for the fare he has now, and he'd rather avoid doing that!

-Travis

[Edited 2005-12-06 05:23:36]


KLM | Journeys of Inspiration
User currently offlineAirCop From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 11 months 10 hours ago) and read 5105 times:

It shouldn't be a problem.

User currently offlineJumppilot From United States of America, joined May 2005, 90 posts, RR: 0
Reply 9, posted (8 years 11 months 8 hours ago) and read 5015 times:

sounds like you've got it all figured out


pull back to go up, pull way back to go down!
User currently offlineN200WN From United States of America, joined Feb 2005, 784 posts, RR: 6
Reply 10, posted (8 years 11 months 8 hours ago) and read 4984 times:

Have him just get off in PHX...it won't be a problem. Just make sure he doesn't check his bags. Whoever told you that ops will check to see who got off and charge them is wrong - never seen that done - we just don't have the time or inclination.

Also I think some are confusing the question a little - getting off at the intermediate stop then reboarding - or getting off and staying at the intermediate stop.

At an intermediate stop Thru Customers are asked to stay seated until the head count is done. Boarding usually takes place within minutes after that. The flight attendants will always say "this is the only way to guarantee your seat on the next leg of the flight." But if you just let the Ops Agent (me!) know that you really must get off and that you'll be right back, we'll include you in the thru count. No big deal. I often work long haul flights thru SAT and the arrive early all the time. I always print a list of the thru pax and if we have time I'll let them know they have 10 to 15 minutes to get off and stretch/get some food. I just put a dash next to their name when they get off and then a cross thru it when they get back on. That way I know everyone is accounted for.


User currently offlineScottB From United States of America, joined Jul 2000, 6797 posts, RR: 32
Reply 11, posted (8 years 11 months 8 hours ago) and read 4967 times:

Quoting Widget1580 (Thread starter):
According to WN, if he were to deplane at PHX, he'd get charged the full amount of the fare for that flight, or $299, as opposed to the $99 dicounted fare to LAS, and that the crew will determine who's missing from the plane and bill their credit card when the headcount dosen't match.

Whoever told him this is unfamiliar with Southwest's Customer Service Commitment. To quote Page 5:

Quote:
With respect to all of our fares, Southwest Airlines does not prohibit or penalize what is commonly known as "hidden city" ticketing, nor does it prohibit or penalize what is commonly known as "back to back" ticketing. "Hidden city" and "back to back" reservations and tickets are authorized for travel on Southwest Airlines. It is important to note that your luggage will be checked to the final destination shown on your ticket. Should you choose to deplane at a stopover or connection point, you will be responsible for making arrangements to have your luggage delivered to you. Southwest will not entertain a lost or delayed baggage claim or interim expenses in this circumstance.

Furthermore, if you choose not to use a restricted ticket that you have already purchased, the amount you paid for your ticket may be applied toward the purchase of another Southwest Airlines ticket so long as travel will be completed within one year from date of purchase,2. Your new ticket may, without penalty or fee, be subject to different terms, conditions, and restrictions. We will charge the appropriate fare for the new ticket, which may mean more money, but Southwest does not charge a "fee" for the "exchange" of tickets.

What your friend is trying to do is called "hidden-city" ticketing; he is ticketed to LAS but wants to get off at PHX. According to the Customer Service Commitment, it is entirely legal. But they won't check luggage for him to PHX.

[Edited 2005-12-06 08:00:40]

User currently offlineBigOrange From United States of America, joined Apr 2004, 2372 posts, RR: 3
Reply 12, posted (8 years 11 months ago) and read 4822 times:

The only problem if he gets off at PHX and doesn't go to LAS is he won't be able to get back on a flight home without paying extra for a ticket change.

User currently offlineChase From United States of America, joined Nov 2005, 1054 posts, RR: 0
Reply 13, posted (8 years 10 months 4 weeks 1 day 23 hours ago) and read 4795 times:

I agree with BigOrange - on a DTW-PHX-LAS-PHX-DTW itinerary, if he skips the second leg (PHX-LAS) he may have problems getting home.
However, I once bought CDG-ZRH-BOM-ZRH-CDG and skipped the last leg. The agent at BOM even allowed my baggage to only be checked to ZRH.


User currently offlineTxAgKuwait From United States of America, joined Aug 1999, 1803 posts, RR: 42
Reply 14, posted (8 years 10 months 4 weeks 1 day 23 hours ago) and read 4791 times:

>>The only problem if he gets off at PHX and doesn't go to LAS is he won't be able to get back on a flight home without paying extra for a ticket change.<<

Huh?

Big Orange, did you not read ScottB's explanation of how this is perfectly legal and will not be penalized?

Bottom line.

He can't check his bags to Phoenix but he can deplane there with no penalty. He has paid Southwest for the privilege of occupying a seat thru Phoenix and onward to Las Vegas and if he chooses to let his seat go vacant that he has paid for it really isn't any of the airline's business.

How he gets from Phoenix to Las Vegas is now strictly his problem.

As long as he checks in at Las Vegas in time to catch his previously reserved and paid for return trip, all is well.

They are not supposed to cancel the remaining portion of his reservation if he busts it one leg early, although I would probably call to reconfirm by telephone after having done so.


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