FlyingNanook From United States of America, joined Jan 2004, 830 posts, RR: 12 Posted (9 years 2 months 2 weeks 5 days 18 hours ago) and read 21960 times:
My aunt just broke her ankle and is getting a cast put on tomorrow. There is no word if she will get a full leg cast or one below the knee. We're hoping for a walking cast. The problem is that she is scheduled to fly next Wednesday (the 21st).
What preparations does she need to take? Should she call the airline beforehand to let them know and to get a bulkhead row seat? Or is that something better done at the airport? Are there any areas of concern that she needs to be aware of?
Captaink From Mexico, joined May 2001, 5109 posts, RR: 11
Reply 1, posted (9 years 2 months 2 weeks 5 days 18 hours ago) and read 21947 times:
She def needs to call the airline and make arrangements for the bulkhead row, and request a wheelchair if she also would need on. If cannot walk at all she needs to let the airline know that, as there are different types of wheelchair requests depending on the severity of the ailment. But most importantly I would recommend called the airline and requesting the bulkhead row as soon as possible.
Timeair From Canada, joined May 2005, 436 posts, RR: 0
Reply 2, posted (9 years 2 months 2 weeks 5 days 13 hours ago) and read 21825 times:
Call the airlines MEDA desk (Medical Advice) and advise them type of cast, also ask the doctor to ensure theere is a bivalve in place to relieve pressure , as the aircraft reaches altitude there is a good chance of increased swelling, which may result in reduced circulation and possible procurement of DVT, depending on length of flights. Alot of carriers may not allow travel for several days unless the cast is
1) cut almost in half
2) bi valve in place when cast is constructed
3) cast is removed totally
Defintely contact the appropriate air carrier, don't depend on a Travel Agent to do it, then have the carrier fax you or e-mail you confirmation your request has been dealt with, then PRINT IT AND TAKE IT WITH YOU AS PROOF WHEN SENDING MOM OFF!
MAS777 From United Kingdom, joined Jul 1999, 2937 posts, RR: 6
Reply 7, posted (9 years 2 months 2 weeks 4 days 3 hours ago) and read 21576 times:
just don't fly Air France!!!
I dislocated my knee this summer in paris and AF refused to allow me to use my FPoo mileage to upgrade into Club and on arrival at LHR - they lost my crutches which had to be sent down the chute.
No assistance was offered and I had to make my own way home limping on one leg. My crutches arrived 3 days later with no apology. Letters sent were only answered last month with a brief comment saying my journey home by was not their problem.
Brokenrecord From United States of America, joined Jul 2005, 772 posts, RR: 0
Reply 8, posted (9 years 2 months 2 weeks 4 days 3 hours ago) and read 21571 times:
Well, in 1997, when I had to fly home from SAN to ORF in with a 3/4 length cast, CO was gracious enough to give me my own row for the both flights, as well as allowing myself and my father entry into the club in IAH. This allowed me to elevate my leg so that the swelling would not be as bad (this was about 2 weeks after breaking my both bones in my leg right above my ankle, right through the growth plate).
I know it is a different world now, but it can't hurt to try to get her her own row.
Dartland From United States of America, joined Apr 2005, 646 posts, RR: 2
Reply 9, posted (9 years 2 months 2 weeks 4 days 2 hours ago) and read 21519 times:
I was flying with my aunt who had a broken foot and we called B6 to let them know and they were extremely gracious and put her and myself and my mother in a "bulkhead" row (but they said that my mother and I could get kicked out if someone else who needs the bulkhead calls, which is fine).
Anyways, we show up at the airport and get her the wheelchair -- all great signature B6 service.
Until we get our boarding passes -- Row 3! I think to myself -- maybe Row 3 is the bulkhead on one side of the B6 320? Turns out -- nope, it's not. They hold the first 3 rows of the plane for medical/unaccompanied minor/etc. use. They refer to them ALL as "bulkhead". So yes we had nice seats in the front of the plane (easier for her to get on and off with the wheelchair). BUT, she didn't have the room to stretch out her leg like we thought!
Oh well, she's short so it worked out okay, and B6 does have great service and they worked with her to make it work.
Moral of the story: If she really needs a bulkhead, make it VERY clear that she needs the space to stretch out her leg.