Flyguy595 From United States of America, joined Nov 2005, 54 posts, RR: 0 Posted (9 years 3 months 2 weeks 3 days 13 hours ago) and read 2771 times:
I know shift trades are common among airline employees, but what if a UAL Customer Service Rep got stuck in ORD and they needed help could they work in ORD and help the company out with rebooking and such and maybe not get in trouble for missing their shift? Or if one works in JFK could thy go to LGA for a week or say fly to LAX and work there for a week or so. I think it could be complicated but its feasible seeing as how the airlines are all on computer and they use the same programs etc.
Just wondering if any airlines do anything like this?
FOLOV From United States of America, joined Sep 2005, 170 posts, RR: 5
Reply 1, posted (9 years 3 months 2 weeks 3 days 12 hours ago) and read 2721 times:
An inter-airline trade would be intersting to see.
If i was stuck in some place and they needed help. I would volunteer if they used one of the systems i know, though they might be afraid to have someone issusing a few p/cl ticket.
We had supervisor from the Hub coming to our station for a few month to replace some that were on sick leave.
We were also asked a few times to go to understaffed station to help out a few days.
IAirAllie From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 3 months 2 weeks 3 days 12 hours ago) and read 2716 times:
Airlines TDY (temporary duty) people all the time at other stations as needed. Occasionally competitive airlines will help each other out in situations where there are diversions, irops etc. by loaning equipment or offering a hand. One example a delayed Iair plane landed in MCO and for some reason there was no ground staff to greet the plane B6 employees jumped in and deplaned and unloaded the bags . B6 people are awesome.
A330323X From United States of America, joined Oct 2003, 3039 posts, RR: 42
Reply 3, posted (9 years 3 months 2 weeks 3 days 12 hours ago) and read 2707 times:
When US had its Christmas troubles last year in PHL, they brought in employees from all over the system. Many were just volunteering and helping out in a general capacity, but a good number were actually working and picking up shifts.
I'm the expert on here on two things, neither of which I care about much anymore.
ReidYYZ From Kyrgyzstan, joined Sep 2005, 536 posts, RR: 0
Reply 6, posted (9 years 3 months 2 weeks 3 days 11 hours ago) and read 2699 times:
Not neccessarily an exchange, but while on vacation leaving Antigua and going back to YYZ, with a stopover in SXM there was a lav problem. One of the two tanks indicated full, even after a reservice. The F/D asked what I though, i said "5hr flight on one tank......how many barf bags do you have on board?" The cap't was brought in to the loop and asked if I could look at it. With the help and tools of a BA engineer (one '47 turn around/day in SXM- nice job) I cleaned a sensor. Got the appreciation from the crew, nice words over the P.A. and a swift kick in the ass from my manager for my effort 'nobody told you to do it, so no O.T.' I'll still do stuff like that, but get MCC to authorize it first.
FlyFL From United States of America, joined Oct 2004, 31 posts, RR: 0
Reply 11, posted (9 years 3 months 2 weeks 3 days 3 hours ago) and read 2500 times:
Though I generally work in reservations, I am fully cross-trained in both ramp and airport customer service. Several times now when I have been non-reving and facing a tough situation such as oversold flights, delays, etc. I have offered to jump in and help load bags or process standbys, even just take out the trash and help with some housekeeping. Each time the station staff has been very receptive to my offer to help, and I believe it has helped me make flights that I otherwise would have been too low on the priority list to make.