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Air Transat Discriminatory Treatment  
User currently offlineWunderk From Canada, joined Jun 2003, 98 posts, RR: 0
Posted (8 years 11 months 2 weeks 1 day 1 hour ago) and read 4550 times:

I am normally not one of those ultra-liberal people who complain about discrimination every 5 seconds. However, a recent experience on Air Transat turned out to be my worst air travel experience ever.

I was checking in for my flight from Belfast to Toronto, where I have been living for over 15 years. I am a Canadian citizen of Hong Kong origin holding a valid Canadian passport with a 2007 expiry date. On the check-in queue, before I had reached the check-in counter desk, a ground agent working on behalf of Air Transat approached me and requested to see my passport. I handed her my document, and after checking it for a minute or so, she passed it on to another agent. This second agent then approached me and requested a second piece of identity. I presented him my Ontario Health Card, and he took both my documents with him to an empty ticket counter away from the check-in desks. About 5 minutes later, he returned and asked for my permission to photocopy my passport. I agreed to the request. He then took my passport and left the check-in area. I stood there for almost 30 minutes before this agent came back. He explained that he could not get my Canadian passport verified, but since the check-in for my flight would be closing soon, I should be allowed to proceed with the check-in procedure. However, he also told me that once I had gone through check-in, security and x-ray checks, he needed to take my passport and give to the flight crew for the rest of my journey.

There were two other passengers beside myself on that flight that had their passports withheld. I later could not help but notice that the three of us were the only non-white passengers on board. When I mentioned this fact to the Air Transat ground agent in Toronto later on, she agreed with my observation and actually encouraged me to write a complaint letter regarding this issue. Furthermore, when I was finally passing through immigration in Toronto, the officer sounded baffled and asked me why the flight crew kept our passports as all our documents were perfectly fine. I confessed to her that I had absolutely no idea. Perhaps Air Transat could have its ground handling agent in Belfast answer this question for me.

The experience was utterly humiliating and stressful. As I only got to check in minutes before boarding commenced, I was so stressed for time that I left my wallet and jacket at the X-Ray area of airport security and ended up having to back track all the way from the farthest gate where the plane was parked to the X-ray area. Worse, once on board, anxiety struck and during the entire 7-hour duration of the flight, I could not relax but think about what was going to happen to me, and why I was subject to such a humiliating and discriminatory treatment. I could not help but remember all these news stories about Canadian citizens getting arrested and deported to a third country etc etc.

I wrote a complaint letter to both Air Transat, and the Canadian Air Transportation Agency with the following two questions:

(1) Do Air Transat flight crew and ground agents have the right to withhold my Canadian passport during the entire journey of my flight? If so, under what grounds? Bearing in mind I was travelling to my home country on a valid passport and at no point did I pose a security concern of any kind to the conduct of the flight. If they had so much doubt with my passport, why did they not deny my boarding? Mind you, my passport contains customs stamps from 10 countries, including those of the US and several EU countries including the UK, which I had entered with not a hitch just a few days prior to this flight. My document was fine for immigration officers in those countries, but apparently not good enough for an Air Transat ground agent.

(2) Do Air Transat and its agents in Belfast airport discriminate passengers based on racial profiling? How does Air Transat explain that all three passengers with their passports withheld were the only ones on that flight who were non-white?

The Canadian Transporation Agency requested Air Transat to respond within one month. It took exactly one month for them to fire back a response that, at points, I find derogatory and insulting. I also doubt whether the carrier has investigated sufficiently into my complaint.

The letter describes Belfast as a gateway ¡§prone to massive waves of illegal immigration¡¨. For a city that ranks outside of the top 15 largest in the United Kingdom in terms of population, one that Air Transat does not even serve year-round, I found the description a colossal exaggeration. This simple statement sets the tone for the rest of the letter: In an attempt to hide its staff¡¦s wrong doing, Air Transat does not hesitate to twist facts. More absurdly, I was not trying to enter Belfast, I was leaving Belfast to return to my home country.

The letter then goes on to mention that ¡§the attitude or demeanor of a passenger can be a triggering factor¡¨. I read this sentence with disgust because of its thinly-veiled insulting nature implying I might have an attitude problem. I can speak for all three passengers who had their passport withheld on this flight. We were an exceptionally well-behaved bunch who was agreeable and mild-mannered at all times, especially considering the shameful way we were treated. Personally, I have traveled to over 40 countries on 6 continents and have never encountered an experience like this, so I have strong reasons to believe my attitude or demeanor was absolutely not a triggering factor for the derogatory treatment that I received this time. In fact, I also realized one of my fellow passengers was quite well-traveled, judging from the immigration stamps I noticed on his passport.

More importantly, for Air Transat to be making such a statement in their supposedly apology letter just illustrates how little, after one whole month, the carrier has done to investigate my complaint. If the company had simply asked its officers in Belfast, they would find out that at no time were us, the unfortunate non-white passengers of flight TS729, being rude at all.

My question for my fellow airliner members: Does anybody know if Air Transat has the right to take my passport away for the entire duration of my flight? And if so, under what circumstances? Also, are there any specific rules that say who has this authority? The captain? The cabin crew? The ground agent? Since I experienced this first hand, I may be a bit too passionate about the whole issue, I would like to seek unbiased third party opinion from other airliner members regarding my grievances.

28 replies: All unread, showing first 25:
 
User currently offlineSlawko From Canada, joined May 1999, 3799 posts, RR: 9
Reply 1, posted (8 years 11 months 2 weeks 1 day 1 hour ago) and read 4493 times:

Well it is unfortunate, if Transat has been having problems with pax flushing fake documents, or real documents down the toilet on their way to canada then they can choose to hang on to your documents. It is the airlines responsibility to ensure that all pax on their flights have propert documentation. When people flush their stuff or throw it out before they get on the plane then the airline is fined by the governing body of the point of entry. See what the CTA has to say about it but, although unfortunate, I dont think they were in the legal wrong.


"Clive Beddoe says he favours competition, but his actions do not support that idea." Robert Milton - CEO Air Canada
User currently offlineWunderk From Canada, joined Jun 2003, 98 posts, RR: 0
Reply 2, posted (8 years 11 months 2 weeks 1 day ago) and read 4433 times:

Quoting Slawko (Reply 1):
if Transat has been having problems with pax flushing fake documents, or real documents down the toilet on their way to canada then they can choose to hang on to your documents

In their response to my complaint, Air Transat did not touch on this at all. Instead, they said BELFAST was a gateway ¡§prone to massive waves of illegal immigration¡¨. You think they mean there were all these Irish people fleeing Ulster from the Troubles to come to Canada? Then how come it was all the non-white passengers who got their passport withheld?


User currently offlineWunderk From Canada, joined Jun 2003, 98 posts, RR: 0
Reply 3, posted (8 years 11 months 2 weeks 1 day ago) and read 4428 times:

Also, why would I want to destroy my Canadian passport to come back to Canada?

User currently offlineSlawko From Canada, joined May 1999, 3799 posts, RR: 9
Reply 4, posted (8 years 11 months 2 weeks 1 day ago) and read 4419 times:

Illegal immigrants who have fake documents to make their way accross europe and to north america. You would flush your passport if you were someone who wanted to become a refugee as soon as you land on Canada's doorstep.

It may have been a case of profiling, and that is unfortunate, but if they are having a problem with this in belfast then they have some reason to take peoples documents if they suspect they could be fake.



"Clive Beddoe says he favours competition, but his actions do not support that idea." Robert Milton - CEO Air Canada
User currently offlineJetRanger2000 From United States of America, joined Feb 2000, 230 posts, RR: 0
Reply 5, posted (8 years 11 months 2 weeks 1 day ago) and read 4412 times:

Does Air Transat do machine of reading of passports upon check in? I know that Northwest Airlines they do that as I saw once at PDX for people on a international flight. Seems odd they would do it by hand by airport personel for fraud verifcation.

User currently offlineWunderk From Canada, joined Jun 2003, 98 posts, RR: 0
Reply 6, posted (8 years 11 months 2 weeks 1 day ago) and read 4375 times:

Quoting Slawko (Reply 4):
Illegal immigrants who have fake documents to make their way accross europe and to north america. You would flush your passport if you were someone who wanted to become a refugee as soon as you land on Canada's doorstep.

Yes, I have heard there have been cases that illegant migrants flush their document. However, in my case, I already possess a Canadian passport. Also, if they have such serious doubts about the validity of my passport, despite it had been stamped by 10 countries, including the US, the UK and two other EU countries, they could have denied my boarding. I am upset because they are not being sensible (to me, anyways) in this case.

Quoting JetRanger2000 (Reply 5):
Does Air Transat do machine of reading of passports upon check in? I know that Northwest Airlines they do that as I saw once at PDX for people on a international flight. Seems odd they would do it by hand by airport personel for fraud verifcation.

I don't know for sure about this. But I can say Belfast is a relatively small airport with limited non-EU flights and Air Transat only operates there mainly during the summer so I would not be surprised if they did not have a passport reading machine.


User currently offlineSwissy From Switzerland, joined Jan 2005, 1734 posts, RR: 4
Reply 7, posted (8 years 11 months 2 weeks 1 day ago) and read 4350 times:

Illegal immigrants are a big problem and sometimes the wrong ones are taking the hit for it.

Back in 1996 just before new year I was taking AC 879 from ZRH to YYZ we were all waiting for boarding and I had 2 passengers from Sri Lank in front of me the PSA ask for our boarding pass and ID, these two guys had all the docus they needed to go on to YYZ however behind the PSA there was a
garbage bin and I just noticed something flying in there as I gave the PSA
all my docus at that time I did not pay any attention to it but in YYZ
these 2 guys had no ID as the immigrant Officer was asking for passport and visa ....... also they could not speak anymore English...... however I advised
Canada immigration about my observation and that they were talking in English at ZRH and that there passports are in ZRH in a garbage bin at the
Gate ....


User currently offlineAIRCANL1011 From Canada, joined Aug 2005, 262 posts, RR: 1
Reply 8, posted (8 years 11 months 2 weeks 23 hours ago) and read 4309 times:

I think you may be a victim of the new society that we live in. Though this is wrong, you may find yourself a target whenever you travel. Although ignorance is no excuse, airlines are covering themselves when they make a visible minority feel like a criminal while going home to his own country, like you where.

I do sympathize with you for the way you were treated and I hope that you will be able to move on, but I think that the lowest members of society have caused this type of treatment for good people like yourself.

Good luck



CYMRU AM BYTH / WALES FOREVER
User currently offlineRichcandy From UK - England, joined Aug 2001, 730 posts, RR: 0
Reply 9, posted (8 years 11 months 2 weeks 14 hours ago) and read 4106 times:

In their response to my complaint, Air Transat did not touch on this at all. Instead, they said BELFAST was a gateway ¡§prone to massive waves of illegal immigration¡¨. You think they mean there were all these Irish people fleeing Ulster from the Troubles to come to Canada? Then how come it was all the non-white passengers who got their passport withheld?

Hi

Don't think they can mean that. Thankfully the Troubles look to be a thing of the past. Lots of people are moving back to Belfast. Property prices are on the up. Also Irish I think you might be better to say Northern Irish.

Rich


User currently offlineBA84 From Canada, joined Aug 2004, 420 posts, RR: 3
Reply 10, posted (8 years 11 months 2 weeks 13 hours ago) and read 4071 times:
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Why would a Canadian citizen flush his Canadian passport down the loo?

Wunderk, I suggest you contact the Globe & Mail about your experience.
Air Transat will change their tune if they get bad press.

Regards, BA84


User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 11, posted (8 years 11 months 2 weeks 13 hours ago) and read 4049 times:

Quoting Richcandy (Reply 9):

People smugglers appear to be of the view that controls at 'secondary' airports will not be as tough as at major airports.

From your post it seems you were holding a passport that the agent couldn't verify (I'm not sure how this is/would be done at BFS - but I don't have the need to know). Had the process worked properly that would have been the end of it but, from their reply to you, it appears that they have had issues with 'flushed documents' in the past and had been instructed to take care and a non-verifyable passport would be a red-flag to them.

As somebody pointed out the fines for undocumented aliens are significant - many thousands of CADs per incidents.

Without doubt Air Transat should have dealt with this more professionally, and their response was pathetic - I would guess that they completely misunderstood your complaint and replied with boiler-plate language. However you were allowed to board - which they didn't have to do if they couldn't verify your passport. Chalk it up to another experience in the wonderful world of aviation.


User currently offlinePlanenutz From , joined Dec 1969, posts, RR:
Reply 12, posted (8 years 11 months 2 weeks 6 hours ago) and read 3851 times:

Seems like I remember a news story a few years back where UK government officials banned the requisitioning of travel documents during flight.

One carrier in particular, I beleive Olympic Airways, had the habit of holding onto certain pax docs during the entire flight's duration out of fear that said pax would flush them down the toilet inflight in order to claim asylum/refugee status in the UK. A group of pax from the Indian-subcontinent sued and won. This may apply only to inbound flights to the UK as opposed to departing flights.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 13, posted (8 years 11 months 2 weeks ago) and read 3693 times:

Quoting Planenutz (Reply 12):
One carrier in particular, I beleive Olympic Airways, had the habit of holding onto certain pax docs during the entire flight's duration out of fear that said pax would flush them down the toilet inflight in order to claim asylum/refugee status in the UK. A group of pax from the Indian-subcontinent sued and won. This may apply only to inbound flights to the UK as opposed to departing flights.

= IIRC, this was a group of Indian economists working for the UN. OA has NEVER served the Indian sub-continent and these economists were stationed in Cyprus as part of a microfinance initiative by UNDP. They checked in for OAs LCA-ATH-LHR flight connecting to India. They were fine on their LCA-ATH flight and this issue occured during the ATH-LHR flight. The Indians sued and won.

Apparently OA did racial profiling based on perceived "Arab" features and decided to withold passports of those on their LHR/JFK flights who fit certain descriptions. The Indians successfully argued that if their documents were fake, they would have been recognized while making a non-Schengen = Schengen transfer or something like this. They argued that FAs from OA were less trained than immigration officials to understand official documents and if immigration officials had let them pass, OA was clearly acting in a discriminating way ... especially given that an Indian had to take OA on a connection not from India.

To the original poster, I would strongly write to the Globe & Mail and also follow up with the Canadian authorities. Canada is one of the few countries in the world that actively fights for its diversity and embraces its multi-ethnic composure. Given this, you're as Canadian as the next person and I would strongly recommend you to stand up for flagrant discrimination. An investigation by the media and/or the authorities could only lead to either finding out whether Air Transat or Belfast have discriminatory practices or if you just had pure bad luck.

Good luck,
A.



Live, and let live.
User currently offlineBrokenrecord From United States of America, joined Jul 2005, 772 posts, RR: 0
Reply 14, posted (8 years 11 months 2 weeks ago) and read 3677 times:

Wow that sucks. I'm sorry you had to experience that.

Things like that are part of the reason I fly a legacy airline when possible.


User currently offlineWunderk From Canada, joined Jun 2003, 98 posts, RR: 0
Reply 15, posted (8 years 11 months 1 week 6 days 23 hours ago) and read 3625 times:

Thanks everybody for your responses! I love to travel and dare to say I've never had a bad trip, of any kind!  Wink Prior to this experience, I had enjoyed my time in both Northern Ireland and the Irish Republic.

Quoting Abrelosojos (Reply 13):
They argued that FAs from OA were less trained than immigration officials to understand official documents and if immigration officials had let them pass, OA was clearly acting in a discriminating way ..

That's a good point. I had to present my passport to customs officers at the X-ray stations in Belfast prior to boarding, yet they were totally ok with my document. However, I do wonder if those officers could possibly be trained more into checking luggage than documents. But I am not sure.

I have filed a complaint with the Canadian Human Rights Commission. Since then, Air Transat had selected to go through mediation with a Human Rights Commission mediator. Despite my strong preference to have a face to face mediation, Air Transat has insisted on having a conference call. To me, after a nonsense response to my complaint, they still don't seem to care that much about it. Now take this: According to the mediator, Air Transat said flying someone all the way from their head office in Montreal to exotic Toronto would cost them FIVE HUNDRED dollars and that's too much for an airline company!

Quoting Brokenrecord (Reply 14):
Things like that are part of the reason I fly a legacy airline when possible.

Yeah now I know...it was my first round-trip long haul, second in total, on a charter.


User currently offlineAmy From United Kingdom, joined Feb 2005, 1150 posts, RR: 7
Reply 16, posted (8 years 11 months 1 week 6 days 23 hours ago) and read 3615 times:

Quoting BA84 (Reply 10):
Wunderk, I suggest you contact the Globe & Mail about your experience.

I have to say I agree. I understand that there is an immigration problem but treating you like this is extremely unfair. I can see why they did it, but being a minority myself if someone did this i would be absolutely livid.



A340-300 - slow, but awesome!
User currently offlineBrokenrecord From United States of America, joined Jul 2005, 772 posts, RR: 0
Reply 17, posted (8 years 11 months 1 week 6 days 10 hours ago) and read 3497 times:

Quoting Wunderk (Reply 15):
Yeah now I know...it was my first round-trip long haul, second in total, on a charter.

Gotcha.

I have never flown a charter, and I will make every attempt to never have to. The routing may be better on the charter, but in general I'll know what to expect from the legacies.


User currently offlineThreepoint From Canada, joined Oct 2005, 2170 posts, RR: 9
Reply 18, posted (8 years 11 months 1 week 6 days 7 hours ago) and read 3417 times:

Quoting Wunderk (Thread starter):
About 5 minutes later, he returned and asked for my permission to photocopy my passport. I agreed to the request.

They have every right to examine and scan your passport to verify its (and your) authenticity. But I would never allow a gate agent to photocopy any form of my personal ID. That's the first step in forged documents and identity theft. Keep your passport with you at all times. About the only exception I can think of is when an official consulate or embassy requires it to issue a travel visa. If they have issues at the gate, they can deny boarding and you can sort it out on the ground.

Quoting Wunderk (Thread starter):
I could not help but remember all these news stories about Canadian citizens getting arrested and deported to a third country etc etc.

Oh dear...relax. Remember that what you see on the news and what happens in real life are often two different things. Don't let the Arar case and the breathless reporting at home cloud your sense of reality. To which third country did you fear you were going to be deported exactly?

Quoting Wunderk (Thread starter):
Mind you, my passport contains customs stamps from 10 countries, including those of the US and several EU countries including the UK

Now why would the US and the UK stamp a Canadian passport? In two decades of traveling through these countries, I have never received so much a a mark on the pages. Nor have any of my friends, some of whom are a different colour than me. Also, officials in most of the EU countries rarely give more than a bored glance and withhold the ink.



The nice thing about a mistake is the pleasure it gives others.
User currently offlineBA84 From Canada, joined Aug 2004, 420 posts, RR: 3
Reply 19, posted (8 years 11 months 1 week 6 days 4 hours ago) and read 3358 times:
Support Airliners.net - become a First Class Member!

Quoting Threepoint (Reply 18):
Now why would the US and the UK stamp a Canadian passport? In two decades of traveling through these countries, I have never received so much a a mark on the pages. Nor have any of my friends, some of whom are a different colour than me. Also, officials in most of the EU countries rarely give more than a bored glance and withhold the ink.

Times have changed. I have many UK, France, and even USA stamps
in my Canadian passport. The days of a nod and a wink are over.


User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 11 months 1 week 6 days 3 hours ago) and read 3325 times:

Quoting Threepoint (Reply 18):
Now why would the US and the UK stamp a Canadian passport? In two decades of traveling through these countries,

ER, UMMM - I must have 20 UK stamps in my Canadian Passport and every time I travel to the US they stamp it - and write N/L (no limit?) on the stamp.

I live in Switzerland and travel with my Canadian Passport and every time I cross into, or out of, the Schengen area I get a stamp. My 48pp passport gets used up in 2-3 years!


User currently offlineCXH From Canada, joined Oct 2004, 146 posts, RR: 0
Reply 21, posted (8 years 11 months 1 week 6 days 2 hours ago) and read 3286 times:

Wunderk:

From your description, if sounds like racial profiling. Despite doing everything else they wanted you to, you were picked for 'profiling' based on your race. Writing complaint letters, etc. is probably the only way to get a message to company management.

The only picky thing I can say is that it's not clear who the actual staff in Belfast worked for. Many airlines, especially charters, contract out ground handling. Were the workers following policies set by Air Transat or general policy of a local employer?

Quoting Threepoint (Reply 18):
Oh dear...relax. Remember that what you see on the news and what happens in real life are often two different things. Don't let the Arar case and the breathless reporting at home cloud your sense of reality. To which third country did you fear you were going to be deported exactly?

Threepoint: Actually, the Maher Arar case is very relevant in this case. Wunderk says he was very stressed on the flight. I would be too if I was in his situation. When somebody is getting Anxious, saying 'just relax' doesn't help. If you're not familiar with the full case, just go to google.ca and search for "Arar" and lots of stuff will come up.



I've seen the future, I can't afford it. - Martin Fry
User currently offlineReidYYZ From Kyrgyzstan, joined Sep 2005, 536 posts, RR: 0
Reply 22, posted (8 years 11 months 1 week 6 days 2 hours ago) and read 3272 times:

I broke the "Quote selected text" button on this one, but here it goes.

Quoting Wunderk (Thread starter):
a ground agent working on behalf of Air Transat

In BFS, the ground support agency representing TS is Servisair, maybe send a letter to them directly. It appears that there is no actual TS employees that work there, your problem seems to be with Servisair.

Quoting JetRanger2000 (Reply 5):
Does Air Transat do machine of reading of passports upon check in?

No, as evident by:

Quoting Wunderk (Thread starter):
he could not get my Canadian passport verified



Quoting Wunderk (Reply 2):
prone to massive waves of illegal immigration

No, Illegal Irish immigrants are not the problem, it is the human cargo traffic that educates it's clients where to get fake documents, where to go to to get best access to North America, which day of the week and which airline is best for traveling on. A charter airline out of BFS, during peak season is probably a great place in terms of the move to N.A.

Quoting Slawko (Reply 1):
It is the airlines responsibility to ensure that all pax on their flights have propert documentation.

Correct, after a stiff fine, they are also responsible for the return trip of one whom is caught after they make it all the way to Canada. And I don't know for sure, but I'm guessing the airline will penalize the handling agency that let the 'illegal' on board. Hey, the ground handling agency let them on board, why should the airline pay the whole cost.

Quoting Wunderk (Reply 3):
Also, why would I want to destroy my Canadian passport to come back to Canada?

Not to say yours was, but the method is to use a fake Can. passport, get on board, flush it then claim refugee status.

Quoting Wunderk (Reply 6):
despite it had been stamped by 10 countries, including the US, the UK and two other EU countries,

What is the condition? With that much mileage on it in only three years, could it look a little tired, dog-eared etc..

Quoting Wunderk (Thread starter):
Does anybody know if Air Transat has the right to take my passport away for the entire duration of my flight?

Air Transat's crew held on to it based on information from the ground handling employees. if it was taken inappropriately, it was not based on their concerns. Their concerns should be limited to: If your seat reclines, meal is tasty and warm, headset works, IFE works, flt departs on time in a safe and efficient manner. How you got to the threshold of L1 or L2 door for boarding, is beyond the crews' knowledge or ability.

Quoting AIRCANL1011 (Reply 8):
I think you may be a victim of the new society that we live in. Though this is wrong, you may find yourself a target whenever you travel.

This is all very true. More than you could imagine. A first officer with a major Canadian airline I know has problems EVERY time he goes off to the U.S. He is of middle-eastern descent. He used to get questioned every time for a 1/2 hr or more. The company had to make a special provision in the collective aggreement that he be able to avoid all U.S. destinations for this particular reason. He flies only domestic and and non-U.S. destinations. What does this have to do with illegal immigration, nothing, but it has everything to do with racial profiling, which is the basis of your complaint.


User currently offlineWunderk From Canada, joined Jun 2003, 98 posts, RR: 0
Reply 23, posted (8 years 11 months 1 week 5 days 22 hours ago) and read 3226 times:

Quoting Threepoint (Reply 18):
Now why would the US and the UK stamp a Canadian passport? In two decades of traveling through these countries, I have never received so much a a mark on the pages. Nor have any of my friends, some of whom are a different colour than me. Also, officials in most of the EU countries rarely give more than a bored glance and withhold the ink.

Maybe your occupation as a pilot makes a difference? All my friends, most of them are a different colour than me, have their passports stamped as well when going through the US/UK.

Quoting Threepoint (Reply 18):
To which third country did you fear you were going to be deported exactly?

Not sure, probably to Hong Kong, where I was born. Or worse, to China, if they thought Hong Kong and China were the same thing...lol...but what I feared even more was if they were going to interrogate me for hours before deciding to deport me. After all, I had my one piece of internationally-recognized identity taken away, how do I prove myself if there's a criminal/terrorist with a similar name to mine? It might sound far-fetched but remember it was the first time anything like that happened to me. And when you had seven hours on the plane, it's kinda difficult to avoid not thinking about issues like that.

Quoting ReidYYZ (Reply 22):
Quoting Wunderk (Reply 6):
despite it had been stamped by 10 countries, including the US, the UK and two other EU countries,

What is the condition? With that much mileage on it in only three years, could it look a little tired, dog-eared etc..

I would say it's in fairly new condition, not that much tear or wear... scan availabe upon request!! lol

Quoting ReidYYZ (Reply 22):
In BFS, the ground support agency representing TS is Servisair, maybe send a letter to them directly. It appears that there is no actual TS employees that work there, your problem seems to be with Servisair.

But won't you think Transat is ultimately responsible because Servisair is representing and acting on behalf of Transat in BFS? For example, if my luggage got lost in YYZ after a trip on Air Transat, it is the airline that I contact and the airline that is liable for the lost luggage, not Globe Ground, the company that hires and trains the actual ramp workers in YYZ for Transat.


User currently offlinePlanenutz From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 11 months 1 week 5 days 16 hours ago) and read 3153 times:

wunderk: This is a very interesting situation. Please kep us apprised of the outcome of the mediation. I can totally understand the anxiety caused by such a situation. Not at all fun with all sorts of questions running through your mind, anger to fear.

Slightly, off topic, but I had a terrible run-in with Canada Customs at YVR just last week. I travel from to Vancouver frequently from the Bay Area, mainly to visit friends. Lately, both UA and AS have been really cheap last minute weekend specials. Over the past 6 mos. I've traveled there 8 times with no problems. I was sent to secondary inspection for the first time and I was treated awfully. I received a barrage of questions, and all of my baggage was hand searched and I was patted down. The two oficers wanted to know why I was traveling to Canada so much, who I was visiting, how did I know them, their contact info etc. At one point, they disappeared with my passport and e-ticket reciept for 20 min. leaving me waiting with the contents of my suitcase sprawled out over a table! Very disconcerting to say the least. I wanted them to deport me just to get it all over with! Eventuilly the officers came back said "thank you", and "the exit is to your left". Bizare. When I asked what all of this was about, one officer (with attitude) said that anyone traveling to Canada has a 10% chance of receiving a secondary inspection. I was worried that somehow I might therefore be flagged with US Customs & Immigration on the way back. I was wrong. US authorities didn't even give me a second glance, stamp, stamp and I was through in less than a minute.


25 Post contains images TPEcanuck : Hi Wunderk. Really sorry to hear about this. Honest. But, would having been denied boarding really been better than them holding onto your passport a
26 ReidYYZ : Upon arrival in YYZ, going to the lost baggage counter, you are actually talking to a rep. from the local handling agency, who tracks and follows up
27 Nbmike : Being from Belfast and haven flown with Air Transat to Toronto earlier this year, I can confirm that every passenger on the day I was traveling had th
28 Milan320 : Odd, as I had a similar experience with Air Canada although far from what you experienced. My job takes me all over the world, and as a result I've g
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Are Air Transat Looking For Narrowbodies? posted Tue Aug 22 2006 17:48:21 by BillReid
Air Transat A310 At YLW posted Wed Aug 9 2006 21:12:19 by TuffGong
Air Transat 236 On Discovery posted Wed Aug 9 2006 14:28:31 by Flymad
Air Transat Buy Canadian Afair posted Fri Jul 14 2006 17:50:03 by Humberside
Air Transat To RME Why? posted Mon Jun 19 2006 20:15:32 by Devil505x
Air Transat Fleet posted Fri May 26 2006 20:48:29 by YULYMX
New Airbus A310-300 For Air Transat! posted Mon Apr 17 2006 08:59:26 by CV990
Air Transat/Thomas Cook Merger? posted Sat Mar 18 2006 05:46:08 by RicardoFG