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AA: Your Ideas For Success  
User currently offlineKahala777 From , joined Dec 1969, posts, RR:
Posted (9 years 2 days 17 hours ago) and read 6225 times:

It has come to my attention lately that a lot of people on this forum seem to think that I am bent on the destruction of American Airlines. That could not be any further from the truth. Although I feel that the American Airlines domestic product is at the polar opposite from American Airlines international product, I do not wish for the demise of American Airlines. It has been said time and time again to myself and others that if we don’t like what is going on at American Airlines, we should offer a suggestion as to how to re-shape the airline and make it a de-facto powerhouse. Here is my attempt to re-shapae American Airlines. Before any of you berate it, come up with a solution of your own and then lets compare notes.

Topic A

American Airlines Battle with JetBlue and Southwest Airlines

Since its inception Southwest Airlines has seemed to be one of the biggest thorns in American Airlines side. Then along came an upstart at JFK known as Jet Blue. Combined these two airlines are creating a colossal headache for American Airlines, and in the process American Airlines has lost a number of low fare battles. Cases in point include: Oakland to New York.JFK, San Jose to New York.JFK, and Long Beach to New York.JFK. American Airlines has had a near knee-jerk reaction every time a low fare airline expands in one of their markets of operation (Los Angeles/San Francisco).

If one could suggest why doesn’t American Airlines re-brand a domestic product and offer something similar to United Airlines Ted product to take on the low fare airlines in key American Airlines markets. Of course a name more fitting of the American Airlines image, rather than after a male figure, as at United Airlines. Legacy or Eagle would be fitting titles for a domestic low-fare wing of American Airlines. As can be seen American Airlines is going to dire measures to do all it can to fight, often losing battles with lower than average airfares. Most recently this has been made evident by American Airlines return to Love Field. We can only hope that American Airlines will give Southwest Airlines a run for its money, but as history has told most times American is the one caught short.

Topic B

American Airlines/American Eagle Cost Cutting Plans

Recently American Eagle announced plans to market soda for a dollar on routes from LAX, that directly compete with the likes of Southwest Airlines. Sure the charge really is nothing in the scheme of things, but it is just one more thing that the flying public views as being cheap. The plan from what has been discussed, may be going system wide, if of course it proves to be a moneymaker. American Airlines as of late has deleted its MRTC program on certain equipment types, dropped meal service, along with charging for snacks, discontinuing pillows on certain routes. As on several airlines, it is possible to purchase a meal before your flight(United Airlines), and then the passengers are given an option. Thus in return the passenger is fed, flown, and satisfied.

All of this cost cutting effects American Airlines in a bad light in the press, and as many of us well know the press can do severe harm to airlines and their public image. This all only fuels the fire for American Airlines to do one of two things. First, create a new image as a low fare, domestic operation with a full service, international operation. This is currently what is planned for the new US Airways. Second, separate domestic from international and concentrate building a stronger international presence with the money made from a concentrated and efficient low cost domestic operation.

Topic C

American Airlines Dallas/Ft. Worth Operation

It is truly sad to see American Airlines has chosen to move certain DFW service to Love Field. Many were hoping that it would not come to this as we are all well aware the moves to Love Field before never proved to be fruitful. When it comes to DFW, American Airlines, is “the” airline. People chose DFW for a reason. 90% of the time that reason is American Airlines. American Airlines should forget about this on and off hatred of a pissing match with Southwest Airlines. American Airlines should instead focus on offering the services it has been known for. Offering those services for a dollar or two more than Southwest Airlines would not hurt American, and it would save American Airlines the headache of yet another trip down memory lane.

Topic D

American Airlines Raleigh and San Jose Operation

Exactly how long can a lame duck be beaten. Over the years the attempts American Airlines has made to beef up Raleigh and San Jose have just not panned out. Recently the only thing American Airlines has going for them in either operation is one single hallmark route. For Raleigh the route is Gatwick. For San Jose the route is Narita. There is no other airline remotely interested, or with the financial gains to operate a sole Gatwick-Raleigh flight. At what point does the contract supersede the cost of maintaining all of the equipment required for one aircraft type at a station? From a personal point American Airlines could have made a fortune to Taipei, the only problem was the point of origin. San Jose, has never once faired well in the American Airlines system. San Francisco, time and time again has proven to be a key moneymaker for American Airlines. Would it be to much, if one suggested that American Airlines alternate the slot for Narita from San Jose to Tokyo to a San Francisco to Narita, Boston to Narita, or a long needed Miami to Narita flight? American Airlines could redeploy the Raleigh and San Jose domestic equipment to Miami, New York, and Los Angeles.

KAHALA777

125 replies: All unread, showing first 25:
 
User currently offlineBlink182 From United States of America, joined Oct 1999, 5485 posts, RR: 15
Reply 1, posted (9 years 2 days 14 hours ago) and read 6142 times:

Having experienced AA today I feel I can reflect on some of my observations.

LCC's
AA needs to know what fights it can and cannot win. Recent history has shown when LCC's enter markets, they dominate. I think AA management in Ft.Worth probably knew that Jetblue would win on JFK-LGB. While AA was wise in not underestimating B6 in the same way Delta understimated Air Tran, I'm not sure launching a bunch of unprofitable routes was wise either. AA should have advertised that with paying just a little more money, you can have (supposedly) better service. Furthermore, I think a lot of Dallasites are bitter about AA's successful attempt at killing Legend. IMO, Kahala777 nailed it when he mentioned AA's consistency, or lackthereof. I cannot wait to see how AA does at DAL.

customer reflection on employees
It seems that AA's flight crews just do not seem to care, and while a minor issue in some people's eyes, dress very sloppily and lack pride in their jobs. Understandable to an extent given that AA employees have been through hell and back, and in the case of my LGA-originating flight and crew, had to deal with an aweful commute with the MTA strike (I was not happy about the exhorbitant cab fare from Manhattan to LGA this morning so I did have empathy for them). However, this does not excuse downright surliness and sloppiness, which I have noticed at multiple stations. While not a priority right now(and understandably so), I think introducing new uniforms might help increase employee morale. The lack of morale within the company is apparent to the customers. Management needs to give employees a reason/incentive to be proud. Uniforms are sloppily worn, some employees looked like they haven't showered in weeks, and smiles and courtesy were nonexistent. Granted, I did see a few FA's who looked downright immaculate and appeared to take pride in their work, these were very few and far between. Management needs to give employees incentive to take pride in their jobs and to smile. I know they work hard(especially ground crews and agents), and its time they start seeing some rewards. I felt there was something to be said for the pilots being friendlier than the flight attendants on my flight today.

Service
If you're charging a significant amount of money to your customers, you better deliver. I'm convinced the reason AA loses some customers to LCC's is that their domestic service lacks behind the given LCC competitor(as well as in the employee department addressed above). I'm not advocating for return of meals on two hour flights in discount economy class, but I think(and admittedly, cannot find a solution) that there is something better than snack boxes. It would be fun to hear people's ideas on this.
Furthermore, I saw many,well-dressed, first class passengers whose bags were the last off the aircraft--at a major hub. Whether they're upgraded or not(and I know that these people checked in for first class and did not receive gate upgrades), they need to be treated on a higher level. These are the airline's best customers, and those upgraders probably earned those upgrades by giving the airline significant business in the past--and quite possibly well into the future. Priority tagging of first class luggage would be a big step. AA uses first class as a way to fight off LCCs, and making your best customers wait for their luggage isn't a great incentive to fly AA. Again, special marking of first class luggage would go a long way.

Additional Comments
Today's flight was delayed as one of the engines needed an oil change. Perfectly appropriate and understandable--except the aircraft RON'd and this was its first flight of the day. This problem should have been taken care of over night.
I do like American Way and the most recent issue(the road warrior issue) is very entertaining (as always), so much that I took a copy with me from the aircraft. While a small thing, it was still entertaining and a positive.

Overall impressions/final thoughts
With the threat of LCC's, AA needs to give passengers a reason to fly them over Jetblue or Southwest--and Continental and United etc. If I feel like paying more for a seat due to an onward international connection, I'd rather pay $300 to fly the domestic portion on CO(and ultimately the international long-haul leg) where crews seem to smile more and enjoy their jobs. Domestically I'd rather pay $70 to fly to STL on WN than $90 on AA. Why? WN's employees are more lively and enjoyable. Twenty dollars isn't a huge difference, and even if WN were charging more, I would still choose them based on employees. AA management needs to give their front line employees incentive to show up to work every morning, smile, and try to enjoy their jobs while being professional at the same time. Its amazing what happy employees can do. It can be done and AA did that very well in the past.

Note that these observations, while travel on 12/21, is cited, I have taken many trips with AA and these observations are from over a period of time.

blink



Give me a break, I created this username when I was a kid...
User currently offlineLonghornmaniac From United States of America, joined Jun 2005, 3359 posts, RR: 45
Reply 2, posted (9 years 2 days 12 hours ago) and read 6069 times:

Well I thought I'd give this thread a much needed bump because these suggestions are some of the most rational and logical thoughts for AA. I've been a die hard AA fan for a long time (but more just legacy carriers in general, except for United, because in past experiences I've likened their coach legroom to Funjet) and I'm really happy to see AA making money and their stock going up (as I live in Austin, a city dominated by Southwest and American, I prefer flying AA because its a 30 minute flight and then more or less anywhere I want to travel nonstop, and I have a personal dislike for WN, but I sure hope that B6 will eventually develop an intricate network of cities, I've heard nothing but good things about Jet Blue.) Unfortunately, I don't know if its a sustainable process for making money. I find it interesting that many people are unsatisfied with AA's F/A's. I have not once run across a snide, or rude AA flight attendant. I still remember back in 2001 flying AA38 DFW-ZRH on a 777, I couldn't sleep, and I went up into the galley to talk to the flight attendants, one of which even sacrificed her rest time to talk to me. I wish I had gotten her name because at the time, AA had a promotion deal where one could nominate flight attendants for exceptional service. But back to the topic at hand...Whats disappointing to me is that American is compromising the very things that have made them THE airline for so long, customer service, amenities inflight, among other things to shave off expenses. The way I see it, correct me if I'm wrong anyone, is that if AA removes pillows and free beverage service, over the course of a fiscal year this will save AA a lot of money. Would this likely lead to reduced fares, or pension/raises for employees? If it would go more towards lower fares, this would continue to help AA, even if to some extent they get the reputation that their cheap. As a leisure traveler, I would much rather fly an airline with less fares, but less amenities inflight, than one that costs more with more inflight. While it might compromise some of their leisure travelers, it would attract new ones for the lower fares. Many business travellers remain loyal to the airline regardless, for AAdvantage perks and things like that. So the way I see it, this business model could either really work, and eventually allow American to bring back luxury items, or it could put them under in the long run, if they come across too much as an airline trying to save every penny they can, at the expense of customer satisfaction.

Can anyone else explain why American wouldn't make a Song or Ted, rather than fighting a losing battle against WN in places like DAL, or in many of the other cities they compete directly. My gut tells me they won't ever do this, but hypothetically, what cities would be likely to get such service? I would see AUS as a potential candidate because WN has such a strong presence here, and AA is not far behind in terms of passengers carried, the cheaper fares would probably entice a lot more travelers, especially given the gateway to the rest of the US 200 miles/30 minutes away.

Good suggestions the both of you, especially Kahala (I never thought I'd say that  Smile )


User currently offlineRichardJF From New Zealand, joined Mar 2001, 792 posts, RR: 0
Reply 3, posted (9 years 2 days 12 hours ago) and read 6052 times:

Isn't it more viable to just split all these large airlines up.

For example AA Miami as a separate airline running Latin America to East Coast/Canada?


User currently offlineAnsettB727 From Australia, joined Mar 2004, 225 posts, RR: 0
Reply 4, posted (9 years 2 days 11 hours ago) and read 5991 times:

No RichardJF, these airlines just need to do a better job on domestic sectors. Kahala777 gave a very insightful report, and I agree on all of his points. Flying AA internationally is a pleasure, except there's no booze.

Flying internally with them is a nightmare I put up with only because I'm a oneWorld FF. Given the choice, watch me book on Southwest or ATA. These companies write the book on staff attitude and morale and I'd much rather give them my money.

As far as I'm concerned, AA domestic is a LCC.


User currently offlineAJRfromSYR From United States of America, joined May 2005, 454 posts, RR: 0
Reply 5, posted (9 years 2 days 10 hours ago) and read 5978 times:

Quoting AnsettB727 (Reply 4):
Flying AA internationally is a pleasure, except there's no booze.

When did they do this? I've switched carriers couple years ago to US, but the last time I flew them Intl was prob a year ago and they had alcohol.



-AJR-
User currently offlineLawnDart From United States of America, joined May 2005, 975 posts, RR: 3
Reply 6, posted (9 years 2 days 10 hours ago) and read 5961 times:

Quoting Kahala777 (Thread starter):
Topic A

American Airlines Battle with JetBlue and Southwest Airlines



Quoting Kahala777 (Thread starter):
If one could suggest why doesn’t American Airlines re-brand a domestic product and offer something similar to United Airlines Ted product to take on the low fare airlines in key American Airlines markets.

AA has often dismissed the idea of an "airline-within-an-airline", as tried by US and by DL (twice) and by UA. What are the advantages? Lower employee costs? Why not just cut your employees' pay? Piss off the senior employees? Fine, why not just start a B-scale but maintain the entire operation under one brand?

What about the issues of diluting your airline's marketing by introducing another name? Would Southwest start a higher-end airline with a new name? No, they have a successful market, and they're sticking to it. AA is trying to do the same thing...but they're facing market realities...the US domestic market no longer desires amenities in mass-transit. A seat from point A to point B for the lowest fares. Do I care if they have pillows? No...do I care if they charge $1 for a can of soda (a small scale test, by the way)? No.

On longer-haul flights, overnight, maybe I do want a pillow and a meal...but go ahead and charge me for the movie and the booze...

Quoting Kahala777 (Thread starter):
We can only hope that American Airlines will give Southwest Airlines a run for its money, but as history has told most times American is the one caught short.

AA's (re)entry into DAL is all about politics...and AA is often very adept at competing (and politics)...even with LCCs.

Quoting Kahala777 (Thread starter):
Exactly how long can a lame duck be beaten. Over the years the attempts American Airlines has made to beef up Raleigh and San Jose have just not panned out. Recently the only thing American Airlines has going for them in either operation is one single hallmark route. For Raleigh the route is Gatwick. For San Jose the route is Narita. There is no other airline remotely interested,

No other airline is remotely interested because AA is the leading (legacy) carrier in both these cities...and the LGW and NRT routes probably do a lot to maintain market presence in both RDU/SJC as well as LON/TYO as well as satisfy the needs of Frequent Fliers in all four cities. Trust me, and airline doesn't stay in long-haul markets that are "asset intensive" for years if there isn't a payoff of some sort.


User currently offlineCkfred From United States of America, joined Apr 2001, 5310 posts, RR: 1
Reply 7, posted (9 years 2 days 10 hours ago) and read 5955 times:

Some observations:

First, AA's pilots suggested a carrier within a carrier during the negotiations that led to the 20-minute strike in 1997. At the time, management felt that the AA brand would be cheapened, if AA tried a Continental Lite or Delta Express operation.

At the time, management's observation was correct. Now, it wouldn't make a difference. But, many airline analysts feel that trying the split personality approach just won't work in the long haul. DL is dropping the Song brand, although some of the Song amenities will be used to varying degrees on all long-haul aircraft. Many question how well Ted is doing.

The problem with having a Song or Ted operation is that there are road warriors who either live in a leisure destination or fly to a leisure destination for business. I read in the Chicago Tribune about one gentleman who lives in Las Vegas and a lot for business. He had an elite status with UA, but he was considering changing to AA, because there is no first class on Ted out of LAS.

Supposedly, the flying public is so set on finding the cheapest fare that they would rather complain about poor service than pay something extra to have good service. Frankly, I don't agree.

My father-in-law is a business professor in Georgia, and he's had some DL managers in his classes. While some believe that DL could successfully offer higher service standards than AirTran, JetBlue, and other LCCs and charge a premium, high-level executives are afraid of two problems. First, the flying public may truly not be willing to pay any premium, whether for leisure or walk-up fares, over LCCs for extra service. Second, if AA, UA, NW, and the other legacy carriers don't follow DL's lead, then DL is stuck with having the highest fares. After all, no other carrier followed AA took rows of seats out of its coach cabins.

Here's why I don't believe those who feel that flyers want nothing but the lowest fare. Look at rental cars and hotel rooms now versus 25 years ago. I can remember when rental cars had vinyl interiors, AM radios, and maybe a clock. Now, I've rented Ford Tauruses with leather, power everything, AM/FM/CD with upgraded speakers, and moonroofs.

Twenty-five years ago, hotel rooms were pretty spartan. Now, the typical hotel room has a clock radio, coffeemaker, iron and ironing board, shampoo and lotion, etc. The hotel chains are all fighting to get better beds and bedding. Hyatt is planning to have plasma TV's in every room. Hilton is installing alarm clocks that connect to MP3 players and laptops. Hotel chains feel that they can successfully increase rates to pay for the extra amenities.

If flyers picked hotels like they picked airlines, Red Roof Inns and Motel 6s would be all over Midtown in New York or the Loop and North Michigan Ave. in Chicago. But the mid-priced brands (Courtyard, Springhill, Wyndham), the upscale brands (Hyatt, Hilton, Marriott) and the luxury brands (Ritz-Carlton, Peninsula, Four Seasons) are all doing very well.

That said, here's what I would do with AA. First, I would try to pull as many RJs off traditional mainline routes as possible. AA is putting them on routes out of ORD such as ATL, PHL, DCA, MSP. That just irritates the road warrior that expects an upgrade. I know that the lack of a 100-seat jet is the problem, but it seems that running MD-80s that are 75% to 80% full with some high-yield passengers is better than overbooked RJs with road warriors defecting to the competition.

Second, I would get rid of the extra fees for dealing with a live person. The LCCs make money without nickel and diming passengers just to make a reservation. I know that many conventions have a primary carrier that offers discounts to attendees. But, you often have to speak to a live person to get the convention discount. So, that is forcing someone to pay extra to get a discount. That makes no sense.

Third, stop charging for skycaps. If AA wants people to use online check-in, the don't make them pay to avoid the crowds in the terminal.

Fourth, put the pillows back. My wife usually grabs a pillow, because she had some back problems, and she likes to sleep on flights over 2 hours. Because of pillow removal, now she has to bring a pillow with her. She's seen other passengers do the same thing. So, AA is actually increasing the bulk of carry-on bags.

Fifth, make all non-alcohalic beverages and pretzels are free. And give the can of pop. I can buy pop for 18 cents to 21 cents at the grocery store. It's not as if everyone on a plane was ordering a large espresso from Starbucks that costs $4.

Sixth, put free food back on the planes. Routes over 3:30 hours would have full meals during appropriate times. Routes of 2:30 to 3:30 hours would have something like Quizno's (hot sandwich) with a side dish (not chips) and a brownie. Flights off 1:45 to 2:30 would have cold dishes (sandwiches with chips or dinner/Caeser salad).

On a flight of say 1:20 to 1:45, I would at least have muffins, bagels, fruit, or something more substantial than pretzels to snack on. But again, I would only have these during meal times, such as 6:00 to 8:45, 11:15 to 1:00, and 5:00 to 6:45.

Seventh, get new seats on the 757 fleet. These seats should have been replaced back in the late 90s, when the MD-80s and 767s got new seats. The 757s are being used for trans-Atlantic, trans-con, Hawaii, and other long-haul flights. The seats are far less comfortable than other planes that are often used on shorter routes.

Eighth, try smart pricing. On the one hand, it's rediculous for AA to charge $1200 to fly an RJ between ORD and SDF as a walk-up fare, while WN charges $200 to fly a 737. That just drives the business flyer who doesn't have an unlimited travel budget to LCCs. Although charging 2.5 times WN for that fare is still pricey at $500, it's still $700 less than what AA is charging now.

By the same token, stop matching WN, B6, and the other LCCs on leisure fares. Vacationers are willing to pay extra, if they feel they get value. If vactioners were truly cheap, then high-end hotel chains wouldn't put hotels at tourist destinations, such as Orlando.

That's not to say that AA should do away with leisure fares. But just because WN charges, say $99 each way between MDW and LAX doesn't mean AA had to do the same. Maybe $150 each way would be appropriate.

Finally, market the hell out of the upgraded service. Many feel that MRTC failed, in part, because it was only marketed in AA's major markets, and not nationally. My in-laws, who live in Georgia, never saw an MRTC commercial. Even though my father-in-law is Medallion level on DL, he would have flown AA to ORD to visit, since he's 6'4".

Now, my father-in-law doesn't believe that one should mention a competitor's name in advertising, but AA could show what you get on WN, including the cattle-call boarding, and then show what it offers. Then explain why the extra service merits higher fares than Southwest.


User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 2 days 10 hours ago) and read 5937 times:

Quoting Kahala777 (Thread starter):
It has come to my attention lately that a lot of people on this forum seem to think that I am bent on the destruction of American Airlines. That could not be any further from the truth.

Actually, I would suggest that most people think you are bent on the destruction of United.  Wink

Quoting Kahala777 (Thread starter):
If one could suggest why doesn’t American Airlines re-brand a domestic product and offer something similar to United Airlines Ted product to take on the low fare airlines in key American Airlines markets.

Uh, aren't you the one that is dismissive of Ted? But I do like the suggestion, though. Ted is an excellent product.

Quoting Blink182 (Reply 1):
It seems that AA's flight crews just do not seem to care, and while a minor issue in some people's eyes, dress very sloppily and lack pride in their jobs....... However, this does not excuse downright surliness and sloppiness, which I have noticed at multiple stations.... Granted, I did see a few FA's who looked downright immaculate and appeared to take pride in their work, these were very few and far between. Management needs to give employees incentive to take pride in their jobs and to smile.

Couldn't agree more. Most AA employees I see at the gate and on the aircraft look bored and disinterested.

Quoting Longhornmaniac (Reply 2):
I have not once run across a snide, or rude AA flight attendant.

While not all AA F/A's fall into this category, many of them seem to work the DCA-MIA run.

Quoting Ckfred (Reply 7):
Sixth, put free food back on the planes. Routes over 3:30 hours would have full meals during appropriate times. Routes of 2:30 to 3:30 hours would have something like Quizno's (hot sandwich) with a side dish (not chips) and a brownie. Flights off 1:45 to 2:30 would have cold dishes (sandwiches with chips or dinner/Caeser salad).

Agree completely.


User currently offlineCkfred From United States of America, joined Apr 2001, 5310 posts, RR: 1
Reply 9, posted (9 years 2 days 10 hours ago) and read 5929 times:

When did AA last update uniforms for cabin crews? It seems to me that there was a change around the time that the MD-80 and 767 cabins were upgraded, so that would have be 1998 or 1999.

It seems that most of the time, I have either ORD crews, with DFW and SFO crews every once in a while. They pretty much are friendly and courteous


User currently offlineXkorpyoh From United States of America, joined Oct 2004, 821 posts, RR: 0
Reply 10, posted (9 years 2 days 9 hours ago) and read 5919 times:

As an Ex-AA Platinum frequent flyer, this is what i would like to see:

- Offer REAL meals for purchase (like Song). The current snack box is plain junk food

- Offer unlimited free upgrades for elite members. Their program of using stickers/points to upgrade when you earn them or buy them is not user friendly.

- New uniforms: to increase morale and have a fresh image.

- Better customer service training for f/a: they need to feel they own the airline and want to make it succeed by keeping loyal passengers coming back. The miles alone will not do it. It keeps them hooked, but not for long.

- New routes: be more agresive by launching new routes and stick to them long enough to make them work. There are so many missed opportunites that AA is not taking advantage off with new routes/new markets. Look what CO and DL are doing, how can they make it work and AA can't?

- Offer special meals in first class: Since they already offer special meals on intl. flights from the same airports, how much will it cost to offer on domestic flights as well (in first clasS)? the meals are there, the procedures are in place to offer it, why not keep those first class/frequent flyers happy?

....just my 2 cents..

(i guess those points are the reason why i fly Delta now)


User currently offline777Purser From United States of America, joined Aug 2005, 219 posts, RR: 3
Reply 11, posted (9 years 2 days 5 hours ago) and read 5850 times:

Quoting AnsettB727 (Reply 4):
As far as I'm concerned, AA domestic is a LCC.

I have the feeling that was the plan all along.


User currently offlineJetfuel From Australia, joined Jan 2005, 2254 posts, RR: 0
Reply 12, posted (9 years 2 days 3 hours ago) and read 5799 times:

I have flown all the major US carriers and as far as general level of service and customer satisfaction AA is the second worst next to Delta.

I would much rather pay for a decent meal as an economy passenger than be told "sorry we dont serve food". My experience with the like of JetBlue left me feeling refreshed and valued with a 34" seat pitch. The inflight experience is just so superior that there is no comparison.

As far as I am concerned AA in economy is one of the worst LCC experiences I have had. The planes mostly look and feel old and the MD80's noisey and very 1980's. The classic paint scheme might seem ok but it still dates the whole experience. Even one leg in 1st class made me feel totally unimpressed and feeling totally ripped off. I felt the extra $500 I paid would have been better off spent on a better hotel or limo service. The whole thing just doesn't work.

AA needs need planes, refurbishment of older planes and a good kick in the ass of it's employees in terms of customer service. Whenever I fly Southwest I feel they genuinely appreciated my business and I had a bundle of cah in my pocket!

Keep the airfares down to a miniumum, provide a rewarding paseneger experience and let people pay for decent meals if they want them. Im afraid to say some of the old legacy carriers currently are on the bottom of my airlines of choice list.

AA Good luck. You are going to need it



Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineAA717driver From United States of America, joined Feb 2002, 1566 posts, RR: 13
Reply 13, posted (9 years 2 days 1 hour ago) and read 5729 times:

AA employees have NOT been through "hell and back". That is an insult to the U, UAL, TWA, PAA, et al. employees who lost their careers and/or retirements through lousy management.

AA employees have taken pay cuts. That's it. They still have their retirements and benefits. They've barely downsized--the TWA employees took the downsizing for them. AA is roughly the same size they were prior to the acquisition of TWA. They re-equipped their narrowbody fleet with TWA airplanes. What would have happened if they hadn't gotten the TWA fleet? Would AA still be flying F100's and 727's? Where would those employees be?

AA needs to have all mid and senior managers meet at Centerpork and 4 out of 5 need to be pink-slipped. It is the most top-heavy, over-managed company outside of the domestic auto industry. The management treats the employees like two-year-olds and the employees act the part.

AA is the WORST company to work for in the aviation business both before 9/11 and after. They are a punitive, vindictive, bloated bureaucracy that is as flexible as Gibraltar.

The only thing that will make AA a success--a true success in the same vein as SWA in the 1990's is a complete crash that causes most management to leave and most senior union employees to retire. It will take a weeding out to get rid of the management attitude that "the floggings will continue until morale improves" and rid the employee group of the attitude that earned them the title "Sky Nazi's".

TWA had the same superiority complex in the 60's and 70's and the same punitive management culture. It took a near collapse in the early 90's as Carl was going out the door to rid them of most of the deadwood. Unfortunately, the carnage left by Icahn and the IAM would eventually do them in.

AA needs to avoid that fate and I haven't a clue as to how they accomplish it. I just need them to keep crawling along so I can use my retiree passes I can get in 2 1/2 years...TC



FL450, M.85
User currently offlineJetfuel From Australia, joined Jan 2005, 2254 posts, RR: 0
Reply 14, posted (9 years 2 days 1 hour ago) and read 5718 times:

" same superiority complex in the 60's and 70's ".........

Yeap that attitude is very evident. Unless they adopt to the 2000's way of doing business and looking after people your retiree passes are worthless



Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineXkorpyoh From United States of America, joined Oct 2004, 821 posts, RR: 0
Reply 15, posted (9 years 2 days 1 hour ago) and read 5714 times:

Quoting AA717driver (Reply 13):
AA is the WORST company to work for in the aviation business both before 9/11 and after. They are a punitive, vindictive, bloated bureaucracy



Quoting AA717driver (Reply 13):
"Sky Nazi's".

wow.. and i thought Kahala was harsh enough, but maybe you are not far from the truth.

in my mind a perceive NW as the true "sky Nazi's"


User currently offlinePope From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 2 days 1 hour ago) and read 5696 times:

Quoting Xkorpyoh (Reply 10):
New uniforms: to increase morale and have a fresh image.

I just don't get this. I look at WM's employees in Polo shirts and shorts and their morale seems just fine.

To me this is just one more excuse that people like to use to justify inferior service - our morale was bad because of these uniforms.


User currently offlineNYCAAer From United States of America, joined Jul 2004, 693 posts, RR: 3
Reply 17, posted (9 years 2 days 1 hour ago) and read 5677 times:

Some interesting points have been brought up here.

I don't necessarily think some of the international route expansions we've seen at CO would work at American. If we expand into more secondary European routes out of JFK with the 757, we risk diluting the markets so that neither CO nor AA would make any money. They key is to find markets where there is no overlap. A MIA-NRT would dilute our LAtin American feed on our 2 DFW-NRT flights.

I don't see AA moving SJC-NRT to SFO, BOS or MIA. BOS-NRT was considered in 1998, but it was decided it would have too low a yield, and SFO-NRT is already saturated with UA, JL (look for a oneworld codeshare on this one) and NH.

AA has increased its international flying gradually and methodically in markets where they can make money. In recent years we've seen JFK-FCO, JFK-SJO, ORD-DUB, BOS-MAN, BOS-SNN, MIA-MVD, MIA-MAN, LAX-NRT, DFW-EZE, DFW-MBJ, ORD-DEL added to the system. ORD-PVG starts next year.

As for retracting from JetBlue markets out of JFK, AA is concentrating on its markets where they can make money. Instead of serving LGB, SJC, OAK and SNA nonstop, we can fly to LAX and SFO and capture the market we had in the first place. You still can't fly B6 to LAX or SFO. Our loads to LAX and SFO are as high as ever. Non-revving to LAX from JFK is nearly impossible, unless you can get a cabin jumpseat.

I do agree that morale sucks. I see all kinds of crap going on, from bad attitudes to really sloppy grooming. I have a co-worker this month on my line who sits in a jumpseat during boarding, drinking coffee, and he refuses to get up and look like he's there to help passengers stow their bags or anything else. What I don't understand is the rebellious attitude toward grooming regulations. If you have such a problem with maintaining your appearance, why are you in this job? You knew you would have to adhere to certain standards when you signed up.


User currently offlineLMP737 From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 1 day 23 hours ago) and read 5588 times:

Quoting AA717driver (Reply 13):
AA employees have NOT been through "hell and back". That is an insult to the U, UAL, TWA, PAA, et al. employees who lost their careers and/or retirements through lousy management.



Quoting AA717driver (Reply 13):
AA is the WORST company to work for in the aviation business both before 9/11 and after. They are a punitive, vindictive, bloated bureaucracy that is as flexible as Gibraltar.

These seem to be two contradictory statements. On one hand AA employees still have a company to work for along with retirement and benefits. On the other they are the "WORST" company to work for in the aviation business. Seems to me if your airline is still in business and your retirement is still intact there are other places that are "worse". I'll let you figure out what companies they are. By the way have you worked in every aspect of the aviation business? IMO the only way for you to make that statement is if you have worked in those other areas of aviation.

Quoting AA717driver (Reply 13):
Unfortunately, the carnage left by Icahn and the IAM would eventually do them in.

If you want to blame anyone for the demise of TWA thank Carl for selling off the London routes and the revolving door management you had. How is it the IAM's fault?


User currently offlineLMP737 From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 1 day 23 hours ago) and read 5558 times:

Quoting Jetfuel (Reply 12):
AA needs need planes, refurbishment of older planes

In a perfect world AA would be replacing the MD-80's as we speak with 737's. Unfortunately it's going to be a while before that happens. The interiors on the MD-80's we updated in the late 90's and the overhead bins have been enlarged. Starting next year AA is going to replace the first class seats in their 767 with lie flat sleeper seats along with new overhead bins and side paneling. In 2007 the biz class seats on the 777 will be replaced with sleeper seats as well. That way they can compete better with airlines that offer that product in biz class.


User currently offlineIncitatus From Brazil, joined Feb 2005, 4069 posts, RR: 13
Reply 20, posted (9 years 1 day 22 hours ago) and read 5528 times:

Quoting Kahala777 (Thread starter):
Since its inception Southwest Airlines has seemed to be one of the biggest thorns in American Airlines side. Then along came an upstart at JFK known as Jet Blue.

This is an AA-centric view of the world. So here are some topics for you to think about:

How is it that Southwest impacted USAirways? They finished it off.

How is it that JetBlue impacted Delta? So much, the airline even created a second brand to compete, Song.

I don't think the world revolves around AA, but do you...?

Quoting AA717driver (Reply 13):
AA needs to have all mid and senior managers meet at Centerpork and 4 out of 5 need to be pink-slipped. It is the most top-heavy, over-managed company outside of the domestic auto industry. The management treats the employees like two-year-olds and the employees act the part.

AA is the WORST company to work for in the aviation business both before 9/11 and after. They are a punitive, vindictive, bloated bureaucracy that is as flexible as Gibraltar.

Your profile "ex-TWA, G550 Capt. now" says it all.



Stop pop up ads
User currently offlineDAYflyer From United States of America, joined Sep 2004, 3807 posts, RR: 3
Reply 21, posted (9 years 1 day 22 hours ago) and read 5489 times:

How about if they try adding service like JetBlue with tv's and such; get rid of about 50 un-needed executive vp's and cut exec pay in half for starters????


One Nation Under God
User currently offlineClassicLover From Ireland, joined Mar 2004, 4660 posts, RR: 23
Reply 22, posted (9 years 1 day 22 hours ago) and read 5476 times:

Quoting Blink182 (Reply 1):
Priority tagging of first class luggage would be a big step. AA uses first class as a way to fight off LCCs, and making your best customers wait for their luggage isn't a great incentive to fly AA. Again, special marking of first class luggage would go a long way.

Interesting stuff.

I'm flying AA First and Business domestically in February. The first indicator for me was that on my OneWorld around the world ticket, it's the only airline where you get moved UP a class if your class isn't available. So if there is no Business, I fly First. On all the other airlines, if there is no Business, you fly Economy. It gave me a massive hint as to what to expect...

I guess I'll see for myself soon enough! Interesting thread!

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineXkorpyoh From United States of America, joined Oct 2004, 821 posts, RR: 0
Reply 23, posted (9 years 1 day 21 hours ago) and read 5431 times:

Quoting NYCAAer (Reply 17):

I don't necessarily think some of the international route expansions we've seen at CO would work at American

what about:
MIA-FRA
MIA-AMS
MIA-SSA
MIA-ROM
MIA-MXP
MIA-BRU
MIA-ZRH
MIA-REC
MIA-COR-ASU-MIA
JFK-LIS (Ex TWA)
JFK-BCN (Ex TWA)
JFK-MAD (Ex TWA)
JFK-MXP (Ex TWA)
JFK-CPH (Ex TWA)
JFK-MEX
JFK-BOG
...ETC...


User currently offlineFXramper From United States of America, joined Dec 2005, 7365 posts, RR: 85
Reply 24, posted (9 years 1 day 21 hours ago) and read 5409 times:
Support Airliners.net - become a First Class Member!

Just saw on Bloomberg that AMR, parent of AA, is actively pursuing bids for outsourcing more of their work load. My uncle is a 25 yr vet of AA and I haven't heard from him in a few weeks...I always try and pry information from him when I call to discuss my flying and career. I'll try and get some information if he'd ever call me back. All the discussion of the reduced routes that AA is doing, Ie. JFK-NCL, DFW-LIM, etc. I sure hope all is well for AA!  Smile

25 Texan : Operationally, AA is a very solid airline. Their costs are in line, their service is decent, their planes safe and on time. They do need to trim some
26 Dhefty : Jetfuel, I think this is the heart of this entire thread. AA, the world's largest airline, has more obsolete airplanes than any other airline in the
27 Post contains images Longhornmaniac : Unfortunately, they're headed the wrong direction right now.
28 Worldjet777 : That's an awfully bold comment to throw into the mix! AA is a solid airline, as stated by Texan, but needs to trim the fat and improve employee moral
29 Post contains links and images Kahala777 : HTTP://WWW.USAIR.COM Take a few minutes and read over the website. They are not aware that hey have been finished off yet! Jet Blue and scores of oth
30 FLYACYYZ : Many thanks for a very thoughtful and intelligent thread. Nice change from those a.Netters who like to pounce on others for creating duplicate threads
31 Kahala777 : Air Canada is not out of the woods yet. Please expalin more how DL/US/NW have all come calling for advice. Is there a news report to read on it? Is t
32 Ckfred : An individual or corporate entity can't simply file for bankruptcy, for the sake of getting rid of old assets. Bankruptcy laws are strict, and they be
33 Post contains images Vegasplanes : Ch. 11 would not be a wise move for AA, kind of hard to buy new planes when the company is "bankrupt." The ex- TW 757's that AA flies are in good con
34 WhiteHatter : AA recipe for success? Buy nothing. Use what you have to the limit and pay off debt. British Airways is doing it successfully and cutting its debt loa
35 AJMIA : Not one of the most glamorous suggestions, but definitely the most practical. Get the millstone of debt off from around your neck and then think abou
36 777STL : It's also hard to acquire new planes when your lease rates are garbage because you went into bankruptcy. I believe you're giving "new planes" too muc
37 Blink182 : I have read about QF's merit-based seniority system that is currently being phased in. If, over a gradual period of time, this same system were to be
38 LMP737 : True. People seem to forget that even though your fuel and maintenance costs will go down the cost of those new aircraft will more than offset those
39 Kahala777 : Hmmm... Sorry but most of us are under the impression that Miami is American Airlines Latin American hub. Correct us all if we are wrong. In addition
40 QQflyboy : The problem is AA did offer more, including MRTC, but people weren't willing to pay. One of the best decisions AA made was to align the product with
41 BA747400 : Take a number! Flame me all you want, I despise the airline because of MANY personal experiences....they just suck in every aspect: Their product is
42 Dhefty : 777STL, I don't believe I suggested that the entire fleet could be instantly replaced, but rather that there are no plans to replace older types like
43 AJRfromSYR : What else is there, you forget the purpose of an airline isn't to ship you from A-B. It's to make money, they are one of the very few doing things ri
44 Post contains images Lightsaber : Best suggestion I've read on this forum yet! A pure seniority system penalizes those that put forth the extra effort. I would like to know more about
45 Post contains links SJCRRPAX : A few years ago I had to make two last minute trips from SJC to DFW. I could not find any alternative to AA, and I think the round-trip cost was aroun
46 777STL : Most speculation is that AA will get more 737NGs eventually to replace the MD80s. Not that there's anything wrong with the MD80s, they're very clean
47 N62NA : Are you buying your tickets at aa.com website? I am always able to select my seats at the time I buy my tickets there.
48 QQflyboy : It's actually Centerport, AA's corporate HDQ in Ft. Worth.
49 TWAAF9 : Didn't know AA was an LCC. And as far as AA's economy class is concerned, having flown them more times than I can count (during and post MRTC), I hon
50 777STL : I totally agree. I've flown nearly every major and many LCCs and they're all pretty much the same. Some have IFE, some don't, some have new planes, s
51 Ckfred : QQflyboy: You're right that people weren't willing to pay more for MRTC, but by the same token, AA was charging walk-up fares that were 10 to 15 times
52 Reins485 : AA will not order more planes until they start making more money. Arpey said that a few years ago that they would not buy new airplanes until the plan
53 RiddlePilot215 : Correct me if I'm wrong, but isn't there a 777 Maint. base in RDU? Or am I thinking of the A300's? SJC...... what about SJC......umm, it's the airpor
54 KensukeAida : 1. Surrender on the Wright Amendment debate. The arguments coming out of Centerport are increasingly hostile, alienating, bizzare, and losing all touc
55 Post contains images Kahala777 : So you are saying Miami to Tokyo doesnt make sense, but a flight to Yee-Haw Texas does? That is rich.... Actually, AA would like to fly the route, th
56 SJCRRPAX : FWIW, I just took a flight on WN from SJC-SEA, and a FA from AA also took that flight. She works the AA flight to Japan, and lives in Seattle and comm
57 Kahala777 : San Jose, is unknown to many people in Asia. San Francisco, is at the heart of the Asian culture. American Airlines, could have made San Jose to Taip
58 SJCRRPAX : San Jose is apparently unknown to people in the U.S. too! Santa Clara County has an Asian Population of 431,000, San Francisco 239,000. San Jose is t
59 AA717driver : LMP--Those aren't contridictory statements. They have retained their retirements and benefits. They still have a punitive, vindictive, intransigent ma
60 McMax : That sounds rather disrespectful to the many hard-working AA employees who have taken many sacrifices to keep the airline aloft and out of Chapter 11
61 Halls120 : If I have to fly into SF for business, SFO is my first choice, and OAK is my second. SJC isn't in the equation, because I'm NOT driving the 101 up fr
62 Post contains images AA717driver : McMax--If you don't work for AA or are close to someone who does, you can't possibly understand. That or you have an incredible tolerance for abuse...
63 SJCRRPAX : I see that you are an Attorney, so I guess none of your clients are Cisco, Yahoo, Intel, HP, Apple Computer, Microsoft, Philips, Sony Electronics, Na
64 Cjpark : Kahala777, The AA flights from SJC to Tokyo are second in convenience to the flights from DFW to Tokyo for me. I know from experience that the planes
65 Post contains images Kahala777 : All of that industry, and One World international airlines still are flying to San Francisco. Perhaps, you are barking up the wrong tree. San Francis
66 McMax : Thanks for your assumption. Incorrect, as it is. I actually don't work for AA, but one of my very good friends is a FA for AA, and she has recounted
67 SJCRRPAX : The original topic was "AA Ideas for Success" and I tried to explain it from the SJC point of view. An entire terminal was built mostly just for AA, a
68 Longhornmaniac : I agree Kahala, but lest we keep in mind that Austin is probably the second biggest tech center in the country, next to Silicon Valley. Its the same
69 Post contains images Longhornmaniac : Part of it is that AA prices unfriendly last minute travel going anywhere. Its no comparision when it comes to last minute, or walkup fares, WN is go
70 Halls120 : Actually, you improperly attributed the above quote to Kahala...it was my statement. I never said SJC wasn't an important destination. It is for busi
71 SJCRRPAX : OK, It's kind of off topic, but if anyone is interested here are the Asian Demographics of the three counties SJC and SFO compete for business with. S
72 Kahala777 : Proof in point, AA, prices itself out of the market. In addition, the AA frequencies are not attractive to business client as UA, WN have a slough of
73 LMP737 : I guess one could say that if they truly were the "WORST" aviation company to work for AA would have found a way to stiff them. I'm curious how you c
74 AJRfromSYR : Kahala I always figured you just made stuff up. How do you go around making "facts" up about UA? I checked next week on the 8th. SJC-SAN AA - 8 Direc
75 Post contains images FXramper : Happy New Years to all! I got to speak with my uncle over the holiday at dinner...according to him, (27 yr AA pilot, not 25 yr, he made that very clea
76 Post contains images Kahala777 : You checked San Jose... .... United Airlines from San Francisco and Southwest Airlines from San Jose/Oakland have the San Diego market cornered, Amer
77 AJRfromSYR : Hmm maybe you should, since he was talking about AA needing to compete with price and schedule in SJC. And you replied with UA and WN being better.
78 Kahala777 : They are.... and again... read before you post! Fact: AA has dropped San Jose capacity left and right.. -This is no fault of anyone else but American
79 LMP737 : UAL has scaled back their presence in MIA and has a smaller South and Central American operation when compared to AA. Does this mean the AA is better
80 AA717driver : LMP--I got laid off in March '04. No corporation in the U.S. changes their culture that quickly. Besides, I talk to all my AA friends who are still wo
81 AJRfromSYR : Again read before you post! No where in those posts was bay area used. Him: AA needs to be more competitive in *SJC*, WN had more flights for cheaper
82 Kahala777 : The topic was San Jose/San Francisco.... United inherited a hub from Pan Am, realized it was a lose-lose sitaution and had the brains to move out. No
83 AJRfromSYR : Yeah, because SFO is UA's hub. SJC is only a focus city for AA. I bet AA has more traffic in southern florida also.
84 LMP737 : I figured since the title of this thread is "AA:Your ideas for success" I figured everything was open game. You seem to be missing the point I was tr
85 LMP737 : Bingo! At least you admit they are trying to change things. Guess there not so horrible afterall. You have been away from the company for almost two
86 McMax : Amen for that! Huh? I'm not quite following you on this one. United hasn't moved out of the San Francisco to Asia/Pacific hub they inherited from Pan
87 Airlinerfreak : I must tell you, I have always been an AA fan but they are making me more and more agitated. Smaller aircraft on longer routes and I am simply finding
88 SJCRRPAX : >>Come on now, did anyone really think a San Jose to Paris run was really >>going to succeed? Well I really hate to keep beating on this dead horse so
89 CasInterest : I tried switching to using AA this year as I used it for my honeymoon. However I have found east coast travel on predominately Eagle planes as ineffic
90 AA717driver : Ok, LMP, I respect you because you work for AA AND have a positive outlook. Maybe AA can change. I guess my point is that it's not happening quickly e
91 Bobnwa : Don't try to confuse KAHALA777 with facts. It makes him switch topics!
92 Post contains links and images Kahala777 : AJRfromSYR you wrote: Then I requested that you read prior posts(which is evident you did not)! ******************************************************
93 McMax : AA *never* flew from Sacramento to Orange County, or vice versa. This route was flown by America West years ago. And, I don't recall AA flying from S
94 SJCRRPAX : I guess than I shouldn't show him this list of the Richest cities in the U.S. with populations greater than 250,000, or mention that everybody that l
95 Kahala777 : Dead Wrong! The flight operated SMF-SNA-ORD-YYZ and was operated by a 757-200, the second daily flight was with a MD-80 and was not around as long as
96 Post contains links SJCRRPAX : You know that you are a tough guy to convince!! You must be a native San Francisco resident who still can't believe that San Jose is a bigger city wi
97 Kahala777 : Okay.... Why then did Qantas chose San Francisco over San Jose? You seem to forget that Delta Connection flys the route MRY-SLC nonstop 2x daily! The
98 McMax : In an attempt to verify your information, I spoke with a representative at John Wayne Airport, who indicated AA has never served SMF-SNA directly, ev
99 LMP737 : Trust me when I say the "positive" outlook was not always there. It's not always easy to maintain either. Like a lot of people I was a tad upset that
100 Kahala777 : Proof will be forthcoming... It really is sad that your friend, or whom ever they are didnt work for AA at SNA in the early 1990's when American Airl
101 LMP737 : When I posted "UAL has scaled back their presence in MIA and has a smaller SOuth and Central America operation when compared to AA." you responded "T
102 SJCRRPAX : It's kind of amusing arguing with you.. 1. Nobody said SJC would replace SFO. With your logic I'm expecting pretty soon you'll say SAN and SJC should
103 McMax : It was an individual in the public relations department of John Wayne Airport. Man, before I joined A.net recently, I would see your posts, and see a
104 StuckInCA : As someone who has lived in the Silicon Valley, I really think that you're overstating it's importance in today's economy. It's over. Been to San Jos
105 LMP737 : Oh so very true.
106 Cjpark : The daily AA flights from Dallas to SJC are full, the flights from AUS are full, most likely the flights from JFK and ORD are full also. The NRT flig
107 McMax : And, Kahala777, I forgot to ask this: if SFO is so great, and SJC is a trivial little airport not worthy of significant service, then how do you expla
108 Kahala777 : If and when they see British Airways will rely very heavily apon wether or not American Airlines can provide enough connecting traffic. If American c
109 AJRfromSYR : Are you here to "re-shapae" or bash AA? You original post said a different story, but since then you have done nothing but avoid rebuttals and ignore
110 Post contains links Kahala777 : Just got off the phone with avery good friend that is an ex Management Employee with Sacramento International Airport(formerly Metro). She said that
111 Post contains images Kahala777 : Rebuttals???????? Every single one has been answered.... To answer your other question, what is your plan or idea for American Airlines... Back to th
112 Post contains images McMax : I highly doubt British Airways is fed "by a mirage of UA flights" given that United has its own nonstop to London, and would route all of its passeng
113 Post contains links and images Kahala777 : The fares and the airlines where in are located in the tarriffs. The simple fact is that San Jose is third in line as far as the Bay Area markets go.
114 AJRfromSYR : I'd change nothing, they are getting back into the green and seem to know what they are doing. Surprisingly they are some of the best in the business
115 Kahala777 : Do you think that should continue to fight to have Love closed? Or more restrictions on Love put into place? Do you think that the American Eagle bev
116 AJRfromSYR : Do I agree with Love; no. If I was running a public company would I let my personal politics interfere with making the most profit for my shareholder
117 Kahala777 : My own general thought, and I am sure I am going to be clobbered for it is: American Airlines and American Eagle should charge for beverages and meal
118 AJRfromSYR : I agree
119 McMax : Don't forget about SNA-OAK, LAX-SFO/Eureka-Arcata/Redding/Reno/Boise/Sun Valley/Mexico, and SFO-PSP/Mexico. FYI, AS does not fly from LGB or SNA to S
120 FATFlyer : Not really, things like that are quite common at FAT and one of the reasons the area has limited service for its size. FAT's administration has made
121 F27XXX : Na.... lets be creative here: Kinda like UA formed TED by plucking certain letters out of U-N-I-T-E-D ... i think AA's low-cost domestic arm (were it
122 AJRfromSYR : People invest millions of dollars into a company to make money, plain and simple. They do this anyway they can; if that means AA turning into a chain
123 F27XXX : AX, or whatever, why's that crass? I could have used all caps. Then, following that logic, since they havent MADE money in, uh, how long has it been
124 Aerofan : well, i just flew aa to barbados over the christmas period. my routing - ewr mia in "first" on a b757. mia to bgi on b757 in "business" -first was not
125 NYCAAer : Some of the routes listed here have already been flown by AA and were not a success. Others have been considered, but the problem is adding more capa
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