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Is US Melting Down Again This Year?  
User currently offlineLitz From United States of America, joined Dec 2003, 1765 posts, RR: 0
Posted (8 years 9 months 3 days 4 hours ago) and read 6062 times:
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Remember the chaos last year with US and baggage?

Is it happening again?

I arrived yesterday in SAV from PHL, my bag didn't.

Calling today to find out the status, the rep had no answer, couldn't get the bag offices in either PHL or CLT on the phone, and told me she had heard of "thousands" of unsorted bags at both locations ...

This sounds eerily like last year ...

She had no information on when I could possibly expect my bag, either ....

:-(

What options are there for reimbursement in this situation, as I'm now forced to go hit walmart for basic things like toiletries, clothes, etc ... ?

- litz

38 replies: All unread, showing first 25:
 
User currently offlineBigJimFX From United States of America, joined Jun 2005, 321 posts, RR: 0
Reply 1, posted (8 years 9 months 2 days 19 hours ago) and read 5783 times:

I'm surprised the BSA didn't offer you an overnight bag. Most baggage counters have them and they contain the nessesities such as a razor, soap, shampoo and what not. When US lost my bags DFW they offered on to me but luckily I was already home and didn't need it.

I also think there is some kind of reimbursement thing but you would need to call the main Baggage office in VA.



I'd like to thank me for flying Me Airways...
User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 2, posted (8 years 9 months 2 days 19 hours ago) and read 5770 times:

No, last year is not happening again. Things happen, this is just one of them.. ..Sorry.


Success is getting what you want...happiness is liking what you get
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Reply 3, posted (8 years 9 months 2 days 19 hours ago) and read 5764 times:

All I know is the baggage situation is unpleasant generically this time of year.

It took me a solid hour to retrieve my bags at DEN on Wednesday afternoon after a nonstop IAD-DEN sector.

N


User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 4, posted (8 years 9 months 2 days 19 hours ago) and read 5709 times:

Quoting Gigneil (Reply 3):
All I know is the baggage situation is unpleasant generically this time of year.

True, but also, things happen. If you travel enough with any one airline, your bags will probably eventually be lost. I recently had my bags lost with US on PHL-DEN, but that's the first time it's ever happened to me.



Better to be nouveau than never to have been riche at all.
User currently offlineF27XXX From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 9 months 2 days 18 hours ago) and read 5604 times:

Quoting ATWZW170 (Reply 2):
No, last year is not happening again. Things happen, this is just one of them.. ..Sorry.

Right, "things" do happen ... BUT THIS:

Quoting Litz (Thread starter):
Calling today to find out the status, the rep had no answer, couldn't get the bag offices in either PHL or CLT on the phone, and told me she had heard of "thousands" of unsorted bags at both locations ...
She had no information on when I could possibly expect my bag, either ....

is such a "roll-of-the-eyes-get-over-yourself" type response - as was yours -and was not what your passenger should have been told.

The last couple of days havent had any major wx problems or backups - whats been the problem? Thousands of unsorted bags? "Things" of that magnitude don't just "happen".

Also- AirWisconsin wasn't even flying for US last year at this time - so how can you answer that "no, last year isn't happening again"? You werent around for it.


User currently offlineWhiteHatter From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 9 months 2 days 17 hours ago) and read 5556 times:

Quoting Gigneil (Reply 3):
All I know is the baggage situation is unpleasant generically this time of year.

happens all over the place.

Airline traffic spikes in December and there are not the same numbers of staff around. Many airlines and handlers use seasonal staff on short contracts during their peak summer periods and can't always find the heads to work the Christmas rush as they would like.


User currently offlineA330323X From United States of America, joined Oct 2003, 3039 posts, RR: 43
Reply 7, posted (8 years 9 months 2 days 16 hours ago) and read 5457 times:

http://www.centredaily.com/mld/centredaily/business/13470597.htm

The only problems I have heard were a small rise in PAWOBs from pax originating in PHL due to TSA delays. No problems with connecting pax. Certainly nothing on the order of thousands of bags anywhere. I think you received bad info from an outsourced baggage call center agent in SAL, unfortunately.



I'm the expert on here on two things, neither of which I care about much anymore.
User currently offlineLTBEWR From United States of America, joined Jan 2004, 13115 posts, RR: 12
Reply 8, posted (8 years 9 months 2 days 16 hours ago) and read 5442 times:

There was a news article I saw the other day that said that US was going to make sure that last year's luggage disaster didn't happen this year at Christmas/New Years. They allegedly added and reassigned staff, hightened supervision, revised procedures as repeat of last year could really wreck the US/HP merger benefits. Still though, volume, weather, demanding pax, human errors and staffing realities all can screw up things no matter how you try to prevent problems.

User currently offlineSupa7E7 From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 9 months 2 days 16 hours ago) and read 5341 times:

US and a number of other airlines do not have computerized bag tracking. So, although there is a baggage call center, there's no way for them to know anything. It could indeed show up your airport. And it will, unless its tags were stripped off. Bag theft is actually rare these days IMO, so someone will be looking after it at the destination airport.

Don't rely on the phone number. Go to the airport and 95% of the time, your bag will be there within 1 day. Hence, your bag was probably "late" rather than "lost." Good luck.


User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 9 months 2 days 15 hours ago) and read 5288 times:

It's not isolated with one airline. We handle CO's flights in TUS and they have been a baggage cluster %$!! for over a week now....we've had bag after bag not show up...seems like IAH is having issues.

User currently offlineJohn From United States of America, joined Sep 1999, 1374 posts, RR: 5
Reply 11, posted (8 years 9 months 2 days 15 hours ago) and read 5234 times:

The bags are not scanned at every handling point, like UPS or FedEx, but there IS a computerized tracking method that most airlines use, hence the bar codes you see on your bag tags.

User currently offlineJfrworld From United States of America, joined Aug 2004, 365 posts, RR: 0
Reply 12, posted (8 years 9 months 2 days 15 hours ago) and read 5213 times:

Quoting BigJimFX (Reply 1):
I'm surprised the BSA didn't offer you an overnight bag. Most baggage counters have them and they contain the nessesities such as a razor, soap, shampoo and what not. When US lost my bags DFW they offered on to me but luckily I was already home and didn't need it.

Not UA! I've arrived into SFO twice without my baggage and both times I had to wait overnight until the next day to get them back. In one case, I had to wait until 2pm the next day and UA never offered me an amenity kit.


User currently offlineC680 From United States of America, joined Apr 2005, 588 posts, RR: 0
Reply 13, posted (8 years 9 months 2 days 15 hours ago) and read 5189 times:

3 hour lines for PAX departing US out of DCA yesterday. I saw a U.S. Senator curbside on her cell phone telling someone that "this is ridiculous - something has to be done about it" Oh, she missed her flight too. (Not kidding - really happened)


My happy place is FL470 - what's yours?
User currently offlineSHUPirate1 From United States of America, joined exactly 11 years ago today! , 3670 posts, RR: 16
Reply 14, posted (8 years 9 months 2 days 15 hours ago) and read 5168 times:

Quoting C680 (Reply 13):
3 hour lines for PAX departing US out of DCA yesterday. I saw a U.S. Senator curbside on her cell phone telling someone that "this is ridiculous - something has to be done about it" Oh, she missed her flight too. (Not kidding - really happened)

Which concourse? US Airways does have two of them at DCA, after all...



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineSupa7E7 From , joined Dec 1969, posts, RR:
Reply 15, posted (8 years 9 months 2 days 14 hours ago) and read 5130 times:

Yikes, was this 3 hrs at the ticket counter?

User currently offlineHPRamper From United States of America, joined May 2005, 4058 posts, RR: 8
Reply 16, posted (8 years 9 months 2 days 14 hours ago) and read 5086 times:

Quoting C680 (Reply 13):
I saw a U.S. Senator curbside on her cell phone telling someone that "this is ridiculous - something has to be done about it" Oh, she missed her flight too.

I'd hope so. Senators are no more entitled to on-time departures than any other shmoe. Maybe if it happens enough time they'll improve DCA...I think that place needs some work.


User currently offlineBigJimFX From United States of America, joined Jun 2005, 321 posts, RR: 0
Reply 17, posted (8 years 9 months 2 days 11 hours ago) and read 4762 times:

Quoting C680 (Reply 13):
3 hour lines for PAX departing US out of DCA yesterday.

Ticket counter or TSA... Come one, TSA in DCA... There, they actually think they make a difference.

Quoting Jfrworld (Reply 12):
Quoting BigJimFX (Reply 1):
I'm surprised the BSA didn't offer you an overnight bag. Most baggage counters have them and they contain the nessesities such as a razor, soap, shampoo and what not. When US lost my bags DFW they offered on to me but luckily I was already home and didn't need it.

Not UA

Sorry buddy. I guess it was lucky of me to work in terminal B and know all the BSA's for US, and UA. I forgot to mention that.... that does help.



I'd like to thank me for flying Me Airways...
User currently offlineMotopolitico From United States of America, joined Dec 2005, 212 posts, RR: 0
Reply 18, posted (8 years 9 months 2 days 10 hours ago) and read 4677 times:

It is absolutely routine here at BTV for US bags belonging to passengers whose flights connected through PHL to be one day late. For years, there was an abandoned rental car counter that housed "Little Philly". Now that car rental counter has been leased, so I don't know what they do with the bags, but the problem always seemed to be worse in winter, with lots of pax connecting from MIA, PBI, FLL, MCO, etc. You'd think that with Colodny having lived in BTV for a few years now, they'd care about delivering bags on time.


Garbage stinks; trash don't!
User currently offlinePanaman From United States of America, joined Sep 1999, 439 posts, RR: 0
Reply 19, posted (8 years 9 months 2 days 5 hours ago) and read 4128 times:

Well since its your bags and you are so darn important it must be a huge baggage disaster!


Sorry I moved from SXM, looking for a new house on Anguilla now!
User currently offlineSaab2000 From Switzerland, joined Jun 2001, 1610 posts, RR: 11
Reply 20, posted (8 years 9 months 2 days 4 hours ago) and read 4046 times:

I feel a little bit bad. I work on the US Airways Express side of things and am sick over Christmas. Actually sick. This is not bogus, but when you get a cold over this time of year it is hard to get anyone to believe. Went to a doctor to get a note.

I hope things are going well around the system. I am sort of enjoying being sick (if that is possible) as this is my first Christmas in 10 years not working!!!



smrtrthnu
User currently offlineSPREE34 From United States of America, joined Jun 2004, 2248 posts, RR: 9
Reply 21, posted (8 years 9 months 2 days 4 hours ago) and read 4018 times:

Quoting C680 (Reply 13):
3 hour lines for PAX departing US out of DCA yesterday. I saw a U.S. Senator curbside on her cell phone telling someone that "this is ridiculous - something has to be done about it" Oh, she missed her flight too. (Not kidding - really happened)

Good. Let her live like a citizen for a change.



I don't understand everything I don't know about this.
User currently offlineJdwfloyd From United States of America, joined Feb 2005, 837 posts, RR: 4
Reply 22, posted (8 years 9 months 2 days 3 hours ago) and read 3760 times:

Quoting ATWZW170 (Reply 2):
No, last year is not happening again. Things happen, this is just one of them.. ..Sorry.

300 bags missing before the end of the 8 o'clock bank is far from things happening, it's Philly spreading holiday cheer and proving why they are a 3rd rate hub again.

[Edited 2005-12-24 17:42:32]

User currently offlineAJMIA From United States of America, joined Dec 2005, 733 posts, RR: 15
Reply 23, posted (8 years 9 months 2 days 2 hours ago) and read 3738 times:

Quoting Supa7E7 (Reply 9):
Don't rely on the phone number. Go to the airport and 95% of the time, your bag will be there within 1 day. Hence, your bag was probably "late" rather than "lost." Good luck.

This would be my advice. The people on the baggage service number are usually in a call center... They do not know if a bag is on-hand at a particular airport unless the baggage service people at the airport enter the tag number in the computer.

I lost an AA/US interline bag with my Christmas gifts a few years ago. Daily calls to Central Baggage Service provided no help/info. On my way to the family Christmas party I took a 30 minute detour to pass by the airport... and there was my bag sitting in the baggage service cage.

Two days later Central Baggage Service was still calling me telling me that they were looking for my case but had no update. I had to inform them to close the claim.

AJMIA  santahat 



Lady it's a jet... not a kite.
User currently offlineLitz From United States of America, joined Dec 2003, 1765 posts, RR: 0
Reply 24, posted (8 years 9 months 1 day 21 hours ago) and read 3606 times:
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Bag showed up today, 48 hours late.

No phone call, no announcement. I had the bag in hand, and when I called US to inform them of the fact, they told me they still had not located it.

Hardly what I would expect from a major, that's for sure, especially one with the disaster they had last year ... What's the point of all the bar codes and computerization if you don't use it?

At least I have my bag, finally ...

- litz


25 Brokenrecord : I consider your case an anomaly. Every single time that I have had baggage issues on US (4 times out of over 100 flights this year), it has always bee
26 Supa7E7 : Good news. Glad to hear you have your items. It probably was on the next flight after yours; that is a too-common delay. Filling out a lost baggage c
27 Vega : Whatever it is, it's a lot better than being a no hub at all city struggling for even miniscule identity and fiscal stability. Pittsburgh is on no on
28 Post contains images Jsposaune : Not sure how that's at all relevant to the topic at hand, but...whatever.
29 Jdwfloyd : I'm sorry, did I even compare PIT to PHL at all in this entire thread...mmm let me go back and see. After careful revue it turns out I didn't. All I
30 SHUPirate1 : Not sure if you forgot, but Customer Service in PHL never lived...
31 F27XXX : [ You hoped she missed her flight ? Assuming these were not TSA lines, but lines for US check-in (since the original post specified just US), HPRamper
32 Ca2ohHP : Doesn't WN ever mishandle a bag? This website bashes HP/US more than any other airline, its so old.
33 F27XXX : Well, US does make it easy - they provide us with so much material!
34 Gigneil : US needs to take additional action at DCA, but I'm not sure what more can be done. They've widened the security lanes as much as possible to accomodat
35 Molykote : I don't think we can compare one lost bag to last year's meltdown.
36 F27XXX : I think you missed reading this:
37 Molykote : You're right! The odd thing is that I did read it but forgot about it by the end of the thread! Thanks.
38 A330323X : They run an airside shuttle bus between the two piers for connecting pax. And I've also seen them take pax from the longer security line and send the
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