Swank300 From United States of America, joined Jan 2005, 49 posts, RR: 0 Posted (9 years 11 months 1 week 1 hour ago) and read 2770 times:
I am posting for advice from my fellow A.neters who are rather experienced travelers.....
First of all, let me start by saying that United is my airline of choice and I fully support them, especially in their time of need. However, I changed my holiday flight from JFK to SFO from Dec 24 to Dec 23rd and was informed that since I was in business class (on an upgrade), I would not be charged the $100 change fee. I asked if she was sure because my original ticket was economy and she assured me it was fine. When I arrived at the airport, they told me I still needed to pay the $100 fee. I told them that reservations had told me everything was fine. They told me that any change required the fee, no matter what reservations had said, rather rudely I might add, and that if I wanted to fly today I would have to pay the $100 fee. So, I did, but was upset. What would you guys recommend in that type of situation. Any comments/suggestions/other stories? Thanks! Happy Holidays!
BTW: P.S. Business Class Service was Superb on Flight 5 btw even though there was an aircraft change from a 757 to 767-300! Still Awesome!
Kahala777 From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 11 months 1 week 1 hour ago) and read 2750 times:
Quoting Swank300 (Thread starter): I asked if she was sure because my original ticket was economy and she assured me it was fine. When I arrived at the airport, they told me I still needed to pay the $100 fee. I told them that reservations had told me everything was fine. They told me that any change required the fee, no matter what reservations had said, rather rudely I might add, and that if I wanted to fly today I would have to pay the $100 fee.
Always get a name, a location, and an id number(if they are willing to supply it to you).... Always!
Bridogger6 From United States of America, joined Apr 2005, 718 posts, RR: 9
Reply 5, posted (9 years 11 months 1 week 1 hour ago) and read 2741 times:
Yeah... what the ticket counter says pretty much goes; res agents aren't the ones that deny you at check in. It's unfortunate the res agent didn't write remarks in the res about how she explained there was no $100 change fee for you. Try writing in to their customer service and see how they respond.
Uairliner From United States of America, joined Oct 2005, 1 posts, RR: 0
Reply 6, posted (9 years 11 months 1 week ago) and read 2721 times:
This is my first post, but I have had a problem with united lately. I loved united until my last trip with them. I was also on flt 5 out of JFK, and I cut it close on getting to JFK SO early in the morning. I pulled up to term 7 only an hour early, I like to get to the airport at least 2 hours early. I got to the check in stand and waited a good 10 min why to lady’s talked about which line has first priority. A lady named Anna or Ann then motioned me over, I told her I was cutting it close, as now im only ther 50mins early. She then looked up my flt, and started talking down to me like a child. I would have understood, and then she yelled at me about my bags not getting put on the flt. I felt like I was 7 listing to my mother yell at me for something. I tend to fly JFK-SFO-PDX often, and have only noticed in the past 6 month that the JFK agents are the rudest people I have had to dill with and, think now I will fly EWR-PDX on continental or, jetblue into JFK
Bahadir From United States of America, joined Oct 2001, 1923 posts, RR: 10
Reply 7, posted (9 years 11 months 1 week ago) and read 2706 times:
Quoting Uairliner (Reply 6): I felt like I was 7 listing to my mother yell at me for something.
Your writing sounds like a 7 years old too.. 21-25 age interval and in management? I wonder who you had to sleep with with this kind of a writing skill.
Sh!t, English is not my mother tongue but I know to difference between "dill with" and "deal with".
FlyboyOz From Australia, joined Nov 2000, 2041 posts, RR: 23
Reply 8, posted (9 years 11 months 1 week ago) and read 2702 times:
yeah it sucks...if UAL has a codeshare with Air Canada, then you should book Air Canada airfare/flight numbers on the internet or travel agent. Then you dont have to charge US$100 for changing the dates (only Economy and Economy Plus) cos you dont have UAL flight numbers but charge CAD$30 with Air Canada flight number. Business class with Air Canada flight numbers but flying UAL aircraft...no need to have change fee. This is what I have done this before.
Zrs70 From United States of America, joined Dec 2000, 3437 posts, RR: 8
Reply 9, posted (9 years 11 months 1 week ago) and read 2697 times:
Next time, check in on line and avoid the agents all-together! If you aren't able to check in on line because the ticket is not in order, call on the phone and have them straighten it out. If all else fails, pay the $100. In truth, the fist agent was wrong in saying that you wouldn't have to pay it.
ChiGB1973 From United States of America, joined Mar 2004, 1626 posts, RR: 1
Reply 10, posted (9 years 11 months 1 week ago) and read 2685 times:
If you read through the "trip reports," there is no airline that doesn't have some kind of bad report. It happens. Go with JetBlue, go on Continental, if you fly enough, you will get upset with them. What to do then? American, Delta, US Airways. Eventually you can drive out to ISP and take WN. TZ at LGA.
You fly enough, this will happen. You are on an upgrade, so I ass-u-me that you fly United a lot. Stick with them, take advantage of the miles. Dec 23rd and 24th, changing tickets, of course those people are rude. I agree that they shouldn't be, but come on, the crap they have to put up with...
I think I would write a letter if I felt so strong about it. Maybe they will give you a few miles or an apology letter.
Maybe I have errors in my post too, but I do read over it before hitting send. You also said yourself that you were cutting it close. She was just reminding you of what you aready knew. I am also thinking that if you fly so much, you would have your seat picked out, your boarding pass printed, your carry on ready and never have to stand in a check-in line.