Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
One for The Bag Handlers  
User currently offlineMirrodie From United States of America, joined Apr 2000, 7444 posts, RR: 62
Posted (8 years 11 months 4 weeks 12 hours ago) and read 6044 times:
Support Airliners.net - become a First Class Member!

well, I am not one to disrespect, but considering how much travel I did this year and the recent AS MD-80 events, I am so wanting to here from baggage handlers.


-Why is it that I can't check my bag in and then receive it and its content unharmed? Is there some sort of mantra or 'hippocratic oath' taken to ensue that the above cannot and will not happen, if at all possible?

I know, you'll probably blame the machines but when the internal, well, wrapped contents are broken, thats not a machine, that's a bag being thrown.

I just dont get it. And after hearing that some ground personell or baggage handler was responsible for the recent AS problem, I have to ask, is their any pride taken in your duties whatsoever?

Last week, I was in London and discussing these very ideas with an someone at BA. And his comments were that its almost a cultural, ingrained thing to do, such as leave a bag on the tarmac if you see it fall. It boggles my mind.


So it s realistic question. But I hope to hear some comments from you and maybe I need to see things in another light. Because right now, it seems so bleak!


Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
105 replies: All unread, showing first 25:
 
User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 11 months 4 weeks 12 hours ago) and read 6016 times:

This seems so appropriate, sorry.


User currently offlineSmokeyrosco From Ireland, joined Dec 2005, 2112 posts, RR: 13
Reply 2, posted (8 years 11 months 4 weeks 12 hours ago) and read 6015 times:

Well, where to start?

Lets say we took care of every bag with the as much care as we can, then you would be waiting an extra 30 or 40 minutes on the ground before you took off so we could load the bags carefully, Also waiting at the belt for your bag, would you like to be waiting an extra hour or so?. I deal with hundreds of bags daily a lot of people don't seem to care about how much they carry and when you have to deal with 30% of the bags weighing at least 25-30Kg the care for the bags goes out the window.

We are not paid great money, besides safety the two most important things to a handling agent or airline is on time performance and service (in that order) with airlines trying to save money you have less and less men working on the flight, there for there is more work for the lads (and ladies) on the plane.

Just because a bag maybe seen fall to the ground it doesn't mean that it was seen by a person in the same company, I'm not going to pick up a competitors bag, not because I stick my nose up at it but because I'm actually too busy trying to sort out the bags on my own flights.

Some times it is the machines, but if my flight goes late because I took my time loading the bags in order to be careful, then I get called up to the office and made explain. That is something I really don't like doing.



John Hancock
User currently offlineMiCorazonAzul From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 11 months 4 weeks 12 hours ago) and read 5983 times:

Quoting Mirrodie (Thread starter):
-Why is it that I can't check my bag in and then receive it and its content unharmed? Is there some sort of mantra or 'hippocratic oath' taken to ensue that the above cannot and will not happen, if at all possible?

You have to understand we aren't the ONLY ONES who touch your bag. When you check in a bag, atleast at my airport, it goes through several machines before coming to the airline. The bags get thrown around from scanning machine to another. It is a conveyor belt system which means sometimes bags get caught and damaged. We often get bags from TSA that are damaged even sometimes opened in the process of them coming to us. There isn't much we can do when such thing occurs. However, if the damage is caused by a crewmember, we take responsiblity.

We try our BEST to take care of everyone's bags as if they were ours. However, there is only so much you can do when you have 30 minutes to turn a flight. Do accidents happen and bags get damaged? Absolutely. We are told to not allow bags to touch the ramp. Which minimizes the risk of bags getting run over or damaged if they fall of the belt loader or such. I personally treat each bag as if it were my own and how I would want someone else treating mine. I can honestly say that at our station we are very careful of how we treat the bags. But like I said, unfortunately...accidents happen.

Another important point to mention are over-packed bags. Doing so is almost asking for your bag to be damaged. Those bags are at high risk of busting open when thrown around etc etc. The reason? The zipper is BARELY keeping it closed so when the bags is thrown and the contents shift, the zipper or even fabric gives out.

As for taking pride, I absolutely do. I have been labeled many times as just a "bag tosser" or what not. I personally don't care because I actually LOVE my job and love my company even more. What we do IS important regardless of what some say. The stereotype of baggage handlers is that we are slobs who don't care. Well, I can only speak from my company but that is NOT THE CASE with our crew.


User currently offlineMtnWest1979 From United States of America, joined Nov 2005, 2485 posts, RR: 1
Reply 4, posted (8 years 11 months 4 weeks 12 hours ago) and read 5966 times:
Support Airliners.net - become a First Class Member!

Quoting Mirrodie (Thread starter):
I know, you'll probably blame the machines but when the internal, well, wrapped contents are broken, thats not a machine, that's a bag being thrown.

Well, here (note correct usage of word) in Boise, the bag belts from the ticket counters to the outbound luggage carts has numerous diverters that redirect bags to (usually) correct belts. These hit the bags with quite a force. The same force is used for a 3 pound bag as a 60 pound bag. So you can bet they get smashed around. I have also seen some bags' straps get stuck and the bag finally breaks off and bag comes down the belt 2 days later. This system in Boise is about the poorest excuse of a system anyone can imagine. And it has only been in since late 2001!

Quoting Mirrodie (Thread starter):
I just dont get it. And after hearing that some ground personell or baggage handler was responsible for the recent AS problem, I have to ask, is their any pride taken in your duties whatsoever?

It may depend a lot on if the employee is actually employed by the airline or some ground support company with not as much incentive to perform well.

In the end, it depends also just on the individual.



"If it ain't broke, don't fix it!"
User currently offlineAerorobNZ From Rwanda, joined Feb 2001, 7389 posts, RR: 16
Reply 5, posted (8 years 11 months 4 weeks 12 hours ago) and read 5958 times:

I'm not a bag handler, but I regularly go out back, and let me tell you the machine arm at AKL hits the bag at 70kph, which is enough to send a large suitcase flying. I have seen all sorts of luggage items that have been damaged by it, mostly the hard plastic samsonite types.

User currently offlineN276AASTT From US Virgin Islands, joined Jan 2004, 620 posts, RR: 0
Reply 6, posted (8 years 11 months 4 weeks 11 hours ago) and read 5913 times:

I am a ramper for AA and have been so since '96 and over the years I have seen a lot things happen to peoples' baggage on the "air side." Disclaimer: this is true for every airline not just AA. (I can say that because I have worked at a major hub and also a smaller outlying station where I have seen other airline employees handle bags too)

But to expound on the different issues concerning rampers (from my point of view) are as follows,

Quoting Mirrodie (Thread starter):
-Why is it that I can't check my bag in and then receive it and its content unharmed? Is there some sort of mantra or 'hippocratic oath' taken to ensue that the above cannot and will not happen, if at all possible?

In a perfect airline in a perfect world, everyone's baggage would arrive at their destination (contents and bag) fully intact without a scratch on them. The reality is, is that when you check your bags in, you are entrusting them completely to strangers to do their jobs to make sure your bags arrive with you and that's not always the case. Sure you can meditate/wish/hope/pray all you want that your items make it there, but truth is you just might end up with a distracted worker who miss-reads your baggage tag and sends your bag to DTW when you were going to DFW. (Happens more than you know)

Quoting Mirrodie (Thread starter):
I know, you'll probably blame the machines but when the internal, well, wrapped contents are broken, thats not a machine, that's a bag being thrown.

Yes, a certain percentage of damaged bags are due to machines. Zippers getting snagged in the belts or a sharp edge catching a bag, ripping it open and the contents spill out, etc. But also, bags are being thrown. I'll admit it, I've done it before. Belly length for one is a cause. When I first started with AA, I was loading 757's to Lima without the optional baggage loader system (i.e. Carpet Belly). Many will agree that the South American flights are brutal sometimes. Huge 100+lb bags of items people bought cheaper up stateside and bring back. Handling many bags like that will eventually make you want to start throwing them because they are so heavy you just want to hurry up and finish.

There an "art," if you will, when you are loading bags. Every ramper has their own way of stacking the bags but the general rule is the bigger, heavier bags you will want to place lower to the floor with the smaller, lighter bags on top. Sometimes though, a heavier bag is placed on top of a lighter one and things get crushed.

If a flight is going out completely full, we might run the risk of running out of space, so cramming as many in there as possible might affect a bags contents.

Bags are dropped from the moving carts and unfortunately sometimes dragged under the wheels of the carts or run over by someone who isn't paying attention.

A lot of the damages are "unintentional" but there are a few people who just don't give a damn and take their frustrations out on a bag. Frustrated from being out in the weather, family problems that are affecting work, etc.

If you pay with peanuts, you will have monkeys working for you. A lot of airlines are contracting out their airport services to contract companies who then hire (at sometimes minimum wage) from the street. A person making minimum wage, working in ALL different types of weather, late nights - what have you, might not really care what happens to someone's bag. Now I am not knocking/disparaging all the workers at contract companies because there are many employees there that care. The same is true with the airlines own personnel. There are a few here and there that don't care. Many airline employees have taken paycuts and morale is low. The old adage "A few bad apples spoils the bunch" seems to ring true in this case. People tend to remember the bad before the good. One bad experience and people look down on all the rest of the employees who want to do right.

Quoting Mirrodie (Thread starter):
I just dont get it. And after hearing that some ground personnel or baggage handler was responsible for the recent AS problem, I have to ask, is their any pride taken in your duties whatsoever?

Yes, there are many, upon many quality workers who will do their darndest to make sure that your items are cared for and made to arrive safely (airline and contract personnel alike). Time and time again, (I've done this too) aircraft are stopped right before they enter the taxiway, after they have left the gate, to get that last bag on. We do try, but sh*t happens.

[Edited 2005-12-29 01:26:43]


Dejale Caer tu el Peso! YOMO
User currently offlineAerorobNZ From Rwanda, joined Feb 2001, 7389 posts, RR: 16
Reply 7, posted (8 years 11 months 4 weeks 11 hours ago) and read 5885 times:

Quoting N276AASTT (Reply 6):
Huge 100+lb bags of items people bought cheaper up stateside and bring back

100 pounds is 45kg. Is there no restriction on size in the USA? here it is a maximum of 32kg in any 1 bag or the bag doesn't travel.


User currently offlineDarthRandall From United States of America, joined Mar 2005, 302 posts, RR: 3
Reply 8, posted (8 years 11 months 4 weeks 11 hours ago) and read 5853 times:

Quoting Mirrodie (Thread starter):
-Why is it that I can't check my bag in and then receive it and its content unharmed? Is there some sort of mantra or 'hippocratic oath' taken to ensue that the above cannot and will not happen, if at all possible?

Man, you crack me up.

Quoting MtnWest1979 (Reply 4):
Well, here (note correct usage of word) in Boise, the bag belts from the ticket counters to the outbound luggage carts has numerous diverters that redirect bags to (usually) correct belts. These hit the bags with quite a force. The same force is used for a 3 pound bag as a 60 pound bag. So you can bet they get smashed around. I have also seen some bags' straps get stuck and the bag finally breaks off and bag comes down the belt 2 days later. This system in Boise is about the poorest excuse of a system anyone can imagine. And it has only been in since late 2001!

Well, that explains a lot of things, like how our bags frequently get sent to far flung parts of the world and why the most well-wrapped items still manage to arrive in a mutilated state.

Quoting AerorobNZ (Reply 5):
I'm not a bag handler, but I regularly go out back, and let me tell you the machine arm at AKL hits the bag at 70kph, which is enough to send a large suitcase flying

I got hit by a van that was traveling at a slower speed, and I subsequently needed to replace the rear end of my car. I hope there is some hyperbole in that estimate.

Quoting AerorobNZ (Reply 5):
I have seen all sorts of luggage items that have been damaged by it, mostly the hard plastic samsonite types.

The gorilla from the commerical was more gentle from the sound of it.



Ninjas can kill anyone they want! Ninjas cut off heads all the time and don't even think twice about it.
User currently offlineHPRamper From United States of America, joined May 2005, 4142 posts, RR: 8
Reply 9, posted (8 years 11 months 4 weeks 2 hours ago) and read 5714 times:

I myself am as careful as time and the situation permits when handling bags. I cannot vouch for all my coworkers however. It seems the longer one has worked on the ramp, the more careless he or she is with the baggage.

Some travelers dislike the practice of tossing bags onto the belt loader upside down (wheels up), but the alternative is often for the bag to go rolling off the belt higher up, more likely to cause damage. Just don't put your glasses or digital camera et al in your outermost small pocket. How about socks, instead.

At my airport, PDX, I do not see this bag-hating culture you refer to. If a bag falls out of a cart, you can lay money on that a ramper for another airline following you will stop, pull over and pick it up, and bring it to you at the gate where you are loading, or at least to your bagwell. I've never seen a bag left on the tarmac.

The TSA is more a culprit for damage to bags. They unzip all pockets of baggage, but do not re-zip before sending baggage down the belts (via Huntleigh), often this results in zippers being torn off, pockets being ripped open, etc.

That said, there is a notice in the window of our BSO saying basically that baggage is intended to protect its CONTENTS. Do not expect the baggage itself to stay pristine as chances are, it won't. Expect it, at the very least, if not broken, to be dirty and/or wet from handling and transport.


User currently offlineN276AASTT From US Virgin Islands, joined Jan 2004, 620 posts, RR: 0
Reply 10, posted (8 years 11 months 3 weeks 6 days 20 hours ago) and read 5592 times:

Quoting AerorobNZ (Reply 7):
100 pounds is 45kg. Is there no restriction on size in the USA? here it is a maximum of 32kg in any 1 bag or the bag doesn't travel.

I forget what the current limit is on baggage weight, but if you go over that amount you will have to pay more at checkin. Some of these passengers will pay the extra charges to get their items home and the airlines are happy to charge them as it brings in more revenue. The down side is that its harder on the rampers though.



Dejale Caer tu el Peso! YOMO
User currently offlineSinlock From United States of America, joined Dec 2000, 1652 posts, RR: 2
Reply 11, posted (8 years 11 months 3 weeks 6 days 19 hours ago) and read 5564 times:

Quoting HPRamper (Reply 9):
That said, there is a notice in the window of our BSO saying basically that baggage is intended to protect its CONTENTS. Do not expect the baggage itself to stay pristine as chances are, it won't. Expect it, at the very least, if not broken, to be dirty and/or wet from handling and transport.

That hits it right on the head....

I work International and each day I have at least 2-3 handles rip right off due to the weight of the bag and it's often only 45lbs. Zippers are a real nightmare as those bags pop open like a snake in a can and dump your stuff on the ramp (And want to touch you dirty undies less than you want me too). But my all time favorite are the people who pack 4 bottles of rum on the outside of their bag,


I'd say that the bags that get the least amount of care are overweight bags because these things are outrageous. I hear so many people here say 50lbs isn't that heavy, it's not until your on your 8th bag and have 42 more to go, and then move to the rear bin dump/load twice as much.

Here at FLL It's not uncommon for a US part-timer to personally handle over 10,000lbs of bags on a busy day. Now imagine what someone who works fulltime in the Bagroom at a real Hub has to deal with, most likely triple that.



My Country can beat up your Country....
User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 12, posted (8 years 11 months 3 weeks 6 days 19 hours ago) and read 5529 times:

Mirrodie....as soon as you and the flying public are willing to pay a heck of a lot more for airline tickets rather than the cheapie fares, then maybe your luggage will get treated a bit better by better paid employees who haven't seen their salaries and pensions cut and eliminated.

User currently offlineMirrodie From United States of America, joined Apr 2000, 7444 posts, RR: 62
Reply 13, posted (8 years 11 months 3 weeks 6 days 17 hours ago) and read 5460 times:
Support Airliners.net - become a First Class Member!

Quoting Bicoastal (Reply 12):
Mirrodie....as soon as you and the flying public are willing to pay a heck of a lot more for airline tickets rather than the cheapie fares, then maybe your luggage will get treated a bit better by better paid employees who haven't seen their salaries and pensions cut and eliminated.

Let's start off with the most ridiculous statement of all. But first, give me a moment to recover from the laughter...

That is the largest load of crap that I have ever, ever heard. So, if I am paying Business or First class premium ticket prices, you are guaranteeing my luggage's safety? Please, what a load of nonsense. That is exactly what you've implied. If I pay more, you'll take better care of our goods? OK, I'll pay you an extra fifty bucks per bag to....Oh wait, DO YOUR JOB right. If you have a gripe with your compensation, please don't make that excuse.

Quoting Smokeyrosco (Reply 2):
We are not paid great money, besides safety the two most important things to a handling agent or airline is on time performance and service (in that order) with airlines trying to save money you have less and less men working on the flight, there for there is more work for the lads (and ladies) on the plane

Ok, lets flip it over...take this from a health care professional who is, like you, seeing less compensation. I still give the same quality of care despite the reduced compensation.

Quoting MiCorazonAzul (Reply 3):
As for taking pride, I absolutely do

I appreciate hearing that from as least a few of you.  Smile

Quoting DarthRandall (Reply 8):
Man, you crack me up.

I can keep myself cracked up pretty well too!

Quoting HPRamper (Reply 9):
The TSA is more a culprit for damage to bags.

OK, so then prior to the TSA's existence, who did you place the bulk of the blame on? Perhaps taking ownership of the issue would help.

N276AASTT, I appreciate the input. I also get some a lot of inside info from 3 AAunts who allow me to occasionally D-3.


I have been flying on AA for 30 years, but have also flown WN, DL, NW and NY Air. AA has temporarily misplaced my luggage, only my my rev. flights, a total of 3 times in 30 years, so I am not complaining Big grin



Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
User currently offlineHPRamper From United States of America, joined May 2005, 4142 posts, RR: 8
Reply 14, posted (8 years 11 months 3 weeks 6 days 15 hours ago) and read 5395 times:

Quoting Mirrodie (Reply 13):
OK, so then prior to the TSA's existence, who did you place the bulk of the blame on? Perhaps taking ownership of the issue would help.

Wow, that wasn't really called for.

I never said airline employees never caused baggage damage. However, it is clearly obvious to me that at the very least, the TSA has worsened the situation. Zippers are much more likely to be torn off when pockets are left hanging open, half the time by the time I get baggage in the bagroom at least one pocket has been torn open because the TSA gave bags to Huntleigh without closing up compartments THEY opened, and on the way down the belt the zippers caught under the edge of the conveyor.

Often there is also the issue of, to put it bluntly, moronic packing on the part of the traveler. Hmm, I'm going to pack my suitcase to 85 lbs, even though the handle is flimsy and the luggage itself is 20 years old. I don't know about anyone else here, but when it comes to handling baggage, I usually reach for the handle first. If it happens to tear off due to the weight of the baggage itself, whose fault is that?

I'll personally attest that I have never intentionally damaged a piece of baggage, or loaded in such a way that damage is likely. As I said before, I cannot vouch for others in this way. Along with filthy lavs and food smeared on the tray table, damaged baggage is one of the biggest reasons a given passenger will decide not to fly a particular airline. I happen to take pride in my airline and I do my part to keep people flying it.

By the way, can anyone say damage to luggage has gone down since the inception of the TSA?


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 15, posted (8 years 11 months 3 weeks 6 days 15 hours ago) and read 5385 times:

Just for what it's worth...

For the luggage handlers thank you for ensuring that my bag has always (with one exception*) made it to the same destination at tge same time as I did. I've never had a bag truly lost (Delayed significantly by Delta once -- who then had a supervisor tell me "we don't delay luggage. ever."), and only damage my bags or contents have suffered is a broken zipper pull (think that one was actually TSA's fault since I had one of those "your bag was chosen notices" in the bag after the same flight).

Actually for a healthy run, my bag was even one of the first down the belt for the majority of my flights (even before most of the "Priority" bags)...

What more could I ask for?

[And, at least at Cleveland, you guys don't look anywhere near as miserable as I would be slinging luggage in the snow]

BTW-- for the person who asked, the airlines do have limits, Continental for example has a hard maximum of 100 pounds for checked luggage (anything more has to go cargo), with up to 50 (non-OnePass members) or 70 (OnePass members) pounds free

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineHPLASOps From , joined Dec 1969, posts, RR:
Reply 16, posted (8 years 11 months 3 weeks 6 days 14 hours ago) and read 5352 times:

I began on the ramp so here's my two cents:

First off, your bag is safer in a large aircraft like 767s, 747s, 777s (not sure about those) because they use the "cans" - large cases full of bags that slide through the cargo hold and lock into place during flight. Smaller aircraft, the bags are loaded and stacked individually. I personally labeled one flight we had as Satan's flight: a 3:00 LAX arrival, 757. The plane was just chock full of Asian connections and the whole plane was loaded full of these hardshell, plastic ovular suitcases that were 100 lbs each and impossible to stack. Plus, the boys at LAX would make sure to stack handles inward so I was forced to grab wheels (a very easy way to get wheels broken off, by the way - note to any rampers who do this - especially at LAX and JFK where that was a huge problem). After handling 2 of these things you don't want anymore of them, but you have to download 200 of them, and it seemed like everytime I worked that day shift, I'd get stuck on that flight, pissed me off something fierce.

One other note, your bag will receive as much respect and care you put into it. Rule #1: we are not Mayflower - do not send us TV boxes full of junk. Rule #2: no matter what you think, a garbage bag and duct tape is not a suitcase. Rule #3: we don't like broken bags as much as you don't. I still have a scar on my arm from where a bag with a broken pull handle scraped me as I was putting it onto a cart. Needless to say - I didn't show that bag the care I would show others. Rule #4: Don't pack too heavy, and don't pack too light either. About 25 lbs is a good weight. Too heavy, we'll screw with it (bottom of the cart - possibly get kicked to make it fit into a tight place). Too light, and it becomes a football. No need to check your purse ladies, that's a good way to get it lost and or damaged. Remember folks, it's a vacation, not a move. Just bring what you need and leave the rest behind.

That's my two cents


User currently offlineFXramper From United States of America, joined Dec 2005, 7359 posts, RR: 85
Reply 17, posted (8 years 11 months 3 weeks 6 days 14 hours ago) and read 5340 times:
Support Airliners.net - become a First Class Member!

Quoting Mirrodie (Thread starter):
Why is it that I can't check my bag in and then receive it and its content unharmed?

Next time you need to go to LHR, just FX yourself, I'll make sure you arrive unharmed, as you were packed!  Smile

Sorry about the luggage though, pisses me off too, when my bag is the first off the belt, yet it's trashed.  Sad


User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 11 months 3 weeks 6 days 14 hours ago) and read 5317 times:

Quoting MtnWest1979 (Reply 4):
The same force is used for a 3 pound bag as a 60 pound bag.

It would be cool to check a 55 gallon plastic bag full of styrofoam packing peanuts and see what happens.

Mark


User currently offlineAerorobNZ From Rwanda, joined Feb 2001, 7389 posts, RR: 16
Reply 19, posted (8 years 11 months 3 weeks 6 days 14 hours ago) and read 5294 times:

Quoting DarthRandall (Reply 8):
I got hit by a van that was traveling at a slower speed, and I subsequently needed to replace the rear end of my car. I hope there is some hyperbole in that estimate.

It might be rounded up from 65kph, but the speed it comes through absolutely stuns you when you see it for the first time. I remember Itold my parents that afternoon to never travel with hard cases having seen that for the first time.
I asked the baggage master what speed it moved and he said 65-70kph, and I wasn't going to disagree based on my observations...

Though to be honest my bags have never been damaged because
1) I only travel with my luggage in pristine condition
2) I pack what I need - which are clothes, not fragile stuff that is easily broken.


User currently offlineHPLASOps From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 11 months 3 weeks 6 days 14 hours ago) and read 5278 times:

Quoting AerorobNZ (Reply 20):
Though to be honest my bags have never been damaged because
1) I only travel with my luggage in pristine condition
2) I pack what I need - which are clothes, not fragile stuff that is easily broken.

Amen to that. And you know what? Despite working on the ramp for a year, seeing what goes on, the journey luggage goes through, I still have no fears checking my luggage. Overall, most bags make it safe and sound and on time. Our goal for the ramp was 3.97 MBR (missed bag ratio - how many misconx per 1,000 bags), and most of the time, we made that goal. Which means 99.6% of the time, your bag is gonna arrive when you do, and yes, occasionally, some damage may occur, but like AerorobNZ said, pack what you need, and nothing that's likely to get broken. I've seen the hell bags can go through, the vehicles they travel on, and I still will check bags with no fears or worries.


User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 21, posted (8 years 11 months 3 weeks 6 days 13 hours ago) and read 5267 times:

Quoting DarthRandall (Reply 8):
I got hit by a van that was traveling at a slower speed, and I subsequently needed to replace the rear end of my car. I hope there is some hyperbole in that estimate.

I guarantee you the apparatus at the airport doesn't have nearly the mass that the truck did. Speed matters, but mass matters more. To put it into perspective, I'm riding in a pickup bed going 55mph and a fly hits my arm. It stings, but does no damage. Now, a car hits me at 55mph and I die. Probably become one with the highway...literally. See the difference?

Quoting AsstChiefMark (Reply 19):

It would be cool to check a 55 gallon plastic bag full of styrofoam packing peanuts and see what happens.

The size of a 55lb bag of packing peanuts would probably be so big that it couldn't fit through the bin door. Packing peanuts are very, very, very light objects and it would take alot of them to reach that mass.


User currently offlineWukka From United States of America, joined Jan 2005, 1017 posts, RR: 16
Reply 22, posted (8 years 11 months 3 weeks 6 days 13 hours ago) and read 5235 times:

Well here's one for you rampers out there:

I just got home yesterday from dragging so much purchased wares out of Mexico, mostly ceramics and glassware as gifts for the family, that there was no way that it could have all went carry-on. In fact, the things that I really REALLY wanted to get home safely, I bought two of under the assumption that one of them was bound to get broken in the checked luggage.

I opened my cases expecting the worst, and there wasn't a scratch, a nick, a dent... anything. Everything made it in one piece.

I know that the one case that I had probably deserved to get run over by a tug, since it was so heavy and awkward, but you guys did an excellent job. I (and my family, whose gifts they were) thank you!

Now for the ones who sent my bags on a world tour two flights in a row back in 2003... well, that's a different story!  Wink



We can agree to disagree.
User currently offlineHPRamper From United States of America, joined May 2005, 4142 posts, RR: 8
Reply 23, posted (8 years 11 months 3 weeks 6 days 11 hours ago) and read 5182 times:

Quoting HPLASOps (Reply 16):
The plane was just chock full of Asian connections and the whole plane was loaded full of these hardshell, plastic ovular suitcases that were 100 lbs each and impossible to stack.

I've often wondered, why are the hardshell cases so common with Asian connects? Do they just not sell softer luggage there?


User currently offlineHPLASOps From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 11 months 3 weeks 6 days 10 hours ago) and read 5147 times:

Quoting HPRamper (Reply 23):
I've often wondered, why are the hardshell cases so common with Asian connects? Do they just not sell softer luggage there?

I asked about that too, and I believe the answer is many Asians rent luggage to travel to America with rather than use their own. The rentals are the plastic junk that we have to handle (not very practical for us or them either - if you can afford the ticket to America, why can't you afford quality luggage?)


25 Flypdx : I can honestly say that I have never had any problems at all whatsoever with baggage. never gotten any lost, damaged, late, etc. The airlines do the b
26 Mirrodie : I can agree and understand moronic packing but you are talking to someone who travels by the book just because I dont like to take chances. I'm weighi
27 EZYAirbus : I agree totally, at easyJet we have 25 minute turnarounds, 20 minutes on domestics, we dont have anytime to take care with any bag, when you got on a
28 Post contains images NIKV69 : You got that right Mario. I Learned a long time ago, anything I check is just clothes and other stuff of little value. Anything important I carry on.
29 MtnWest1979 : Perfectly stated. I cut myself off from above!!
30 Post contains images 2H4 : Just out of curiousity, would you Rampers take particularly good care of a bag that had A.net stickers on it? Perhaps we can get some kind of unspoke
31 HPLASOps : Actually, given that fares have stayed the same or have been lowered in the last 30 years while the price of everything else has risen due to inflati
32 N766UA : Mind you alot of bags get zippers etc. caught in bin door lips, etc. More than once I've ripped a bag literally in half because it got caught on the b
33 DLKAPA : Have you ever worked the ramp before?
34 HPLASOps : One other point that hasn't been brought up yet - does anyone else realize that if every passenger on a full plane brought 2 bags with them, there wou
35 Jeremy : Wow, I am sorry this has happened to you! I worked ramp for over 10 years and treated every bag as if it were my own. I am sorry I can't say that ever
36 HPLASOps : Well said. Rampers aren't perfect but many of us do care about doing the job right and the passenger does have an obligation to protect themselves.
37 Wukka : Wow. I tried to pay a compliment to the rampers -- the ones who took my oversized crap and let it get home with me in one piece (by my own admission,
38 Bicoastal : Strange that a couple have assumed that I'm a ramper because I stick up for employees in the industry. No, I've never worked for an airline though I d
39 Smcmac32msn : NIKV69, you've never had to get 300 bags turned in 30 minutes, have you? Thats 10 bags every 6 seconds... or almost (just a tiny bit under) 2 bags pe
40 Post contains images Aviationfreak : Well, at AMS I've seen bags fall off on the airside road while the vehicle directly behind it was a big fat push back tug. In this case the pax will n
41 Post contains images HPLASOps : Oh and girls, please, I know this is a little perverted, but when you travel with your special toys you might want to take the batteries out, otherwis
42 Smokeyrosco : no really, you can't there just isn't enough time... There is just way too much work, that's why it's best to go with containerised airlines. It's no
43 Post contains images FXramper : Here is a piece of advice, anyone that travels a good amount, myself included, and I'm sure you fall into this category as well... IT DOESN'T PAY TO H
44 HPLASOps : Amen to that as well. We barely have enough time to look at the tag to find out where it's going much less to look at the name brand and try to figur
45 Post contains images HPRamper : Oh come on now, I generally cram at least 18 in each belly bin and I've seen over 125 bags in the back
46 EZYAirbus : We send them on the next flight Many times ive seen liquid running away from a bag on the ramp
47 Smokeyrosco : ok, I've been thinking about this today while I was in work, and on lighter flights when you do not have as much cargo/baggage as on others it possib
48 EZYAirbus : Jeez im coming to work with you, we have 3 men only to turnaround a 737 and 319, 2 on back of van and 1 in hold for offload and 1 putting bags on bel
49 Post contains images Silver1SWA : Geez, that was quite a read. Now I finally get to chime in! Wrong...at least at WN. The FIRST thing we learn at WN is, our priorities are Safety, Cust
50 HPRamper : I deal with both daily. The velcro thing does seem like a newer "improvement" that really serves no purpose. Irritating. And those lopsided ones! Let
51 HPLASOps : The recent trend in luggage design are those that are intentionally slanted, so they can't stand straight up on their own, but need to be pulled to s
52 Post contains images RAMPRAT980 : I don't get it. American Tourister had a luggage commercial in the 70's with a gorilla doing all sorts of things to a bag and it didn't open. Don't th
53 Post contains images Leezyjet : In most Asain countries due to the large population density, space is at a premium in most people's homes so they don't usually have enough space for
54 Smokeyrosco : I did say IF, we usally have 4/5 men per 737/320 Maybe at WN but as far as my company is concerned and actually every company in DUB it's OTP thats m
55 Lincoln : You know, I can't speak for their luggage (and it may not even be the same company) but a former employer kept using SKB equipment racks/cases for co
56 707guy : It's funny how some people think that they can comment on something they have never done before... Unless you've worked the ramp in all weather, day
57 Post contains images Trent900 : This is the one thing that really annoys me. People don't seem to think about what happens to their bag when its checked through. We always try our b
58 Post contains images Smokeyrosco : can we rename this the offical baggage handlers rant thread?
59 Jeremy : Hi, Thank you for your kind message! Happy New Year to you too! First of all, I am not a snitch! I do not steal from bags, but I will not snitch on a
60 Jeremy : My reply was not directed to you, it was about the original post. I am glad to hear that the ramp did a great job in getting your stuff home safely a
61 HPLASOps : I've had mine for two years, never had any problems with it. Plus, I haven't seen anything else that I would trust my clubs with. Even the Club Glove
62 Post contains images Smokeyrosco : Happy New year to all those hard working rampers and people with little or no baggage
63 EZYAirbus : Same to you, killer day at LTN today, 8 bags on a GLA flight, we struggled with that one, first time in the winter season where no flight was 100+ ba
64 Go3Team : Does U2 still move luggage around LTN on a regular truck with no sides to protect luggage from falling off? I was suprised to see that last January.
65 Smcmac32msn : Awww... c'mon... you can do better than that!!! I got 111 bags in a ERJ145 MSN-PIT flight 2 Christmas' ago. That included a 100lb dog and kennel.
66 JAGflyer : Which bags are usually best for standing up to the baggage system? The Asians seem to be very keen with the huge hard Samsonite rollers.
67 Cgnnrw : Hi guys, I didn't realize there was a post on luggage handlers when I started my thread a few minutes ago......not quite the same situation but I'm st
68 RAMPRAT980 : I didn't know you could put a Kennel in an RJ. When I started working for CO they had just started taking on RJ's. So we were handling ATR 42/72 and
69 Silver1SWA : Yup, pretty sure that's what was pounded into my head during training. Well, if it ever becomes a problem, things will change.
70 AerorobNZ : The roller bags are the ones to blame for 90% of all baggage belt stoppages cos the wheels get jammed so easily, and they can't go up or down a slope
71 HPRamper : Oh...THAT makes sense! And tough luck for the people involved the first time it does happen.
72 Silver1SWA : The way WN does things works and has proven to be safe. You know, I'm tired of all this WN is unsafe nonsense that has been flooding the forum lately.
73 HPLASOps : The aggressive flying and taxiing the WN pilots do sure proved to be safe at BUR and MDW. And the first employee to get electrocuted because he/she r
74 Silver1SWA : Not sure where the ground power cable thing is coming from. I don't see them regularly left on the ground. The only time we lay them out is minutes b
75 Sean-SAN- : WN does leave the power cables on the ground, at least at LAS. And they nicely leave them on the ground even on the shared B gates with America West.
76 R311music : During the daylight hours with good weather conditions, there is no need for wands. The hand signals are much easier to be precise with and allow the
77 Silver1SWA : I think he was referring to our lack of wingwalkers when a plane arrives at the gate. Well, I paid a little extra attention to the airline closest to
78 Smcmac32msn : When the dog got dropped off, we called the US station manager (this was on US.) and asked if it was alright and then talked to the crew. There is a
79 Post contains images Jafa39 : No excuse They should be, if we claimed you were unprofessional you would protest, not paying attention isn;t professional and it isn't taking care.
80 HPLASOps : I invite you to take a ramp agent job with any airline (even better if you can find a hub), stick with it for a few months, gain some experiences, an
81 An-225 : We had several extremely heavy flights yesterday - LGA had a 757 which took 310 bags, and LAX had a 320 which took 310. When you have to stack tight,
82 Post contains images Silver1SWA : You know, the more I think about this statement, the more I observe at SAN. As I mentioned, UA leaves their ground power cables on the ground but the
83 HPLASOps : Siler1SWA, You're whole airline has a penny-pinching, "let's see what we can get away with next" mentality. Your pilots taxi faster than anyone, your
84 Rdwelch : To echo many other ramper posts, don't over pack, and keep breakable articles in the middle of the bag, not in the outside pouches. The luggage is mad
85 Jetset7E7 : I thought my 56 bags in the back of an LX ERJ145 MAN-ZRH flight was good, but 111 thats amazing! How is that possible? Plus carry on baggage too? Mar
86 CO2BGR : I am a ramper for 3 airlines in a smaller outstation (BGR) Toatally agree here..... Records: 102 bags in a CRJ (includes valet bags) bin weight restri
87 HPRamper : I like that airport, I'd like to fly through there again. Last time I visited was when Cat Stevens was diverted. I was trying to figure out why the 74
88 Post contains images HZ747300 : Mistreatment of bags is one thing, that's sheer volume in short times, and if you consider the loss rate, and that it is mostly manual, it's amazing.
89 Smcmac32msn : We had bags jammed up to the roof, soft bags surrounding the kennel (put in center) and then stacked up from there....... if you get a lot of average
90 HPLASOps : Well put. In every profession, there's good hard workers who really do care about doing the job right and work hard to ensure that it's done efficien
91 Silver1SWA : How dare you say I'm wrong. All I'm telling you is that the core of Southwest's training is the emphasis on SAFETY. If I was wrong, I'd be lying when
92 HPLASOps : They could be hypocrites you know. The Nazis were real big on convincing Germans their way was right while in power. It's very easy to preach a motto
93 Silver1SWA : I realize this. But this all started when I simply stated what is preached as being most important at SWA.
94 Smcmac32msn : Ever have rats that have been given a seditive and they wake up while sitting in the ops room? Scares the snot out of the OPS person when they walk b
95 Bhill : Regardless of what happened.."Character is How You Behave When No One Is Looking"...Shit..It does not matter how or what he did...what if he dropped t
96 HPLASOps : No, what airline do you work for? But I think I outta give that a try. I love a good laugh
97 Smcmac32msn : I actually work for a FBO that contracted out to CO and US. The rats would come in direct on US from University of Pittsburgh for University of Wisco
98 Post contains images Mirrodie : Well, after this thread, you'll be lucky if your anet stickered bag survives being place in a bonfire . The anet bagsmashers bonfire. (and, I got Bag
99 HPLASOps : A lot more car? Maybe a higher quality radio and an a/c that works a little more regularly, that's about it. Certainly, you're not getting a car that
100 HPRamper : I haven't heard the situation stated more clearly.
101 Post contains images Mirrodie : really? with all the electronic garbage that goes into those new cars, truly you dont believe that. And not that I LOVE new cars, I still drive a '90
102 Post contains images FXramper : The notion that we are underpaid, thus treat cargo like crap is laughable at best. Anyone that works for an airline as a ramper, and expects to make
103 HPRamper : It all depends on what one sees as value. Personally, I would never drive a vehicle that is not easy for me to work on myself, having to bring a car
104 HPLASOps : True enough, and my perception is that cars these days aint worth 3x the cars of yesterday. And back to the original point, yes, maybe airlines were
105 Post contains images Mirrodie : I just read this and, well, you can't say I don't have a point Tuesday, January 10, 2006 - Baggage handlers' latest gaffe: Dog tossed aboard jet By Ch
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
One For The Aussies.... Goodbye To VH-VOI posted Fri Jun 30 2006 12:19:29 by Glennstewart
One For The Luton Mob posted Thu Mar 9 2006 19:01:59 by Gkirk
One For The ABZ Chaps! posted Thu Aug 18 2005 12:18:16 by NORTHSEATIGER
A Question For The Baggage Handlers posted Sat Feb 2 2002 14:04:13 by Harvey
Waiting For The Big One: Turbulence posted Tue Feb 28 2006 15:14:19 by UAL747
LA Times: S.F. Airport Set For The Big One (A380) posted Wed Jan 18 2006 11:40:38 by SFORunner
More One Demolition For The New York History posted Wed Nov 30 2005 17:39:47 by AwysBSB
BWI Bag Handlers Busted For Theft From Military! posted Fri Jun 24 2005 17:16:42 by Slider
Taking One In The Back For United posted Tue Feb 12 2002 06:32:26 by UAL1837
2001 One Of The Best Years For Airline Safety Ever posted Tue Nov 20 2001 17:15:33 by Cedarjet