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A Day In The Life Of An AC Passenger Agent  
User currently offlineYUL2010 From Canada, joined Jun 2003, 320 posts, RR: 20
Posted (8 years 8 months 3 weeks 2 days 1 hour ago) and read 8850 times:

A Day in the Life of a Passenger Agent

YUL, Canada

It’s Christmas Day in Montreal! And what does that mean? A quiet day at work! or as I thought…
As I’m riding on the employee shuttle bus from the parking lot to the airport, I was reflecting on my previous day, Christmas eve, and recalling how f***ed up it was at work. I had a 5:30am till 8pm shift. That’s 14.5 hours in my nasty uniform… Flights were very full and it ended pretty badly at night with a DB (denied boarding) on my Charlottetown flight due to oversell…

The shuttle bus pulled up to the airport. I walked up to the employee room to badge in, where a couple of my colleagues where shift trading… One of the greatest benefits of working in my position is that we can trade shifts as much as we want, which frees up a lot of days off! After signing-in at 1:20pm for my 1:30pm - 8:15pm shift, I looked for my name on the work sheet to see what position I will be working for the day. International Standby Desk! That’s not bad. A bit stressful if the flights are busy. Basically, my job consists in giving seats to all revenue passengers who didn’t get seats when they checked-in due to oversold flights and to employees if there is space. It’s easy when there’s 10 pax on my list, but sometimes there’s around 40 pax and we must work very quickly because we start giving away seats when the flights start boarding.

I head to the planner’s room. The planner is a Customer Service Manager (CSM) who basically dispatches the agents for flight departures and arrivals. I always pop-in to say hello and chit chat for a bit. I have very good relations with my managers because they all know how hard-working I am Big grin (that’s a fact lol).

Hey Val, Merry Chrsitmas!
“You too! What time do you start?” she asked in an alarming voice.
Ummm, in 10 minutes about.
“Ok, gimme your coat and lunch and run to gate 5! We’re missing a second boarding agent for Vancouver at 13:45!”

Oh boy there we go again. If they start rushing me even before I actually start my shift, that means the day doesn’t look good at all… So I gave Val all my belongings which she promised to guard with her life. I kinda walked quickly to the gate (I tend not to run at the airport because I know they’re just trying to rush me when they say that), where my colleague Anna was answering a couple of questions from pax and taking care of the upgrades. People were still deplaning from an arrival at the gate, so I knew there was no reason to run! A 20 min delay was posted on the flight.

The crew was still at the gate. I knew the purser and we chatted a bit. As usual, the Vancouver flight was full, and there were lots of standbys on it. When the last pax deplaned, I told Anna I was going down with the crew to the plane and would call her from the bridge when we’re ready to board.

As we got the plane, both groomers and catering were on the plane busy with their work. Grooming was done in 5 minutes, which is pretty good, but catering was taking more time. A minute later, I see pax coming down the bridge. Great, I thought. As usual, someone called the gate and told them “Groomers are off start boarding”. So I politely ask the pax to stay on the bridge for a couple of more minutes until the plane is ready to receive them. I also quickly grab the phone on the bridge and call Anna to tell her to stop boarding as (1) catering was still on the plane and most importantly (2) the crew is still waiting to get on the plane. Typical miscommunication in YUL… that’s what happens when several managers try to take control of a flight.

Everything cleared up 5 minutes later and I went back up to the gate and continued boarding the flight. We wrapped up boarding pretty quickly in around 15 to 20 minutes. By that time, it was 2:15. I printed the PIL (paper work we give to the crew with names of our business class pax, special meals and commented pax such as wheelchairs, etc.) and went down to the bridge with the gates CSM.
There were still lots of passengers on the bridge waiting to get on the plane. The last 2 were a French couple who were making out in front of everyone and I really wanted to punch them in the face. Even my manager said the “What the f*** is that??” and that was the first time I heard her swearing.
Anyways, doors closed around 2:30pm and both my manager and I made out way back up to the gate.

Job well done, I make my way back to the planner’s office to take my coat and lunch. Val thanked me for my help. “That’s what I’m here for!” I replied. Took my belongings and went upstairs to my locker to put my nice green vest on. Then back down the stairs to check-in, where I settled in my standby desk. But the first international flight wasn’t till 5:30pm, AC 884 to CDG. Then AC 874 to FRA at 6:40pm, AC 870 to CDG at 7:30pm and finally AC 864 to LHR at 7:55pm. All flights were oversold with lots of employees except the London fight which had around 15 open seats.

The lines were building up. Of course, several employees called in sick on a day like today. So check-in was kinda slow. I saw a big Vietnamese family of around 15 passengers in the queue. I told them to come with me as I will check all of them in at once. The day before I had checked-in lots of Vietnamese going home to Saigon (Ho Chi Minh City) to visit relatives for the holidays. Today it looked like many others were making the same journey. As I pull up their file, I realized that none had the connection out of Paris to Vietnam on Vietnam Airlines. So I have to manually add it in, which took some time. When I started tagging the bags, one of them said “So they will go directly to Hanoi right? We don’t have to pick them up in Paris?” A comment to which I froze.  Wow!

I had done a big mistake. I added a connection to Saigon instead of Hanoi because of the habit of doing it so many times the previous day. What’s worse, is that already 3 bags have gone down to the baggage room. So I apologized and told the family what I had done. I reassured them that I’ll fix the problem by finding the bags in the baggage room and re-tagging them myself. But for the time being, I’m going to fix the connection on the computer and take the rest of the bags. They seemed nervous but it was my job to convince them that I’ll do my job correctly and professionally. I called the baggage room downstairs to ask them if they can put the bags aside for now and that I’ll be coming down later.

It took me around 15 minutes to finish checking them in. Once I was done, I printed 3 extra bags tags and rushed downstairs to the baggage room, which is very noisy and dirty. I asked for the Paris pier, and if they had pulled out 3 bags I had asked for. Indeed they did. So I tore off the old tags which had SGN on it, and put the HAN instead. I was relieved in a way. I hate making mistakes, and what’s worse, I hate passing on the responsibility to someone else. I wanted to make sure that the problem was fixed, and the only way to do so was by fixing it myself.

Went back to check-in, where I saw the Vietnamese family. I reassured them that everything was fine.
Around 4:30pm, I called my colleague at the gate for AC 884 just to make sure she didn’t need to do any seat swapping before I started giving away seats up front. Then I went through the check-in lines yelling “Est-ce qu’il reste des passagers pour Paris a 17:30? Any passengers for Paris at 5:30pm?”
A couple of pax raised their hand, so I pulled them out of the line, told them to quickly go to my counter and I checked them in. Then at 5:45pm, I got the OK to close the flight, which released around 10 seats in economy, just enough to accommodate my revenue pax who didn’t get seats yet at check-in. I called them one by one by name, gave them their seats, checked their bags, and told them to run to gate 61 which is the furthest gate at the airport. A couple of employees were there as well, but most had gone directly to the gate since they had no bags. I notified my colleague at the gate and she gave them their seats there. Job well done, cleared the standby list in 10 minutes. I decided to take my break lunch now as I had to be back at the desk by 5:30pm for the FRA flight. So it gave me a good half hour to relax in the lunch room.

As I made my way back there were more passengers queuing up for check-in. AC 874 was soon going to close so I started pulling pax out at 5:30pm. Got around 10 passengers out of the line and checked them in. I looked at my standby list, and although the flight is oversold, there was no revenue standbys on my list…. That’s because FRA has one of the largest no-show factors out of YUL. There were lots of employees waiting for seats, but only a couple in front of me. So I gave them the seats right away before the flight closed as it was obvious that there was many seats left and that would give the employees enough time to get to gate 52. I finished all of that around 5:45pm. The flight officially closed at 5:55pm, 45 minutes before departure. I continued doing some normal check-in.

Unfortunately, some passengers decide to arrive late at the airport.
Hi where are you going today?
“To Tunis via Frankfurt”
Frankfurt??? I asked… looked at my watch, it was 6pm. Looked at his ticket, and it was well written 6:40pm.
It’s too late sir, the flight is leaving in 40 minutes.
“No! I’ve been waiting in that long line for an hour!”
No sir, I called out everyone 20 minutes ago. The flight is boarding and all bags for Frankfurt have been taken to the plane.

He continued arguing with me until I took him to ticketing and quietly explained him why we don’t accept passengers passed the cut off time (mainly to ensure an on time departure). I told him ticketing will rebook him for tomorrow and that there may be fees involved as well. He wasn’t convinced, but I reminded him that it’s his responsibility to come at the airport at least 2 hours in advance for an international flight. I’m almost sure he had arrived less than 1 hour prior. If the passenger doesn’t have bags, I will sometimes think about re-opening a flight and make the pax run to the gate (although I don't have the power to do so, but I can make a couple of phone calls). But, I will also explain that we will not wait for him/her and I clearly advise the gate agent, so it’s a “at your own risk” kinda thing.

I went back to my counter to serve more passengers. With my luck, my next pax were also heading out to Frankfurt. Same ordeal, they got mad, but I didn’t respond. Brought them to ticketing, and reminded them of the rules to which they calmed down.
Again, I head back to my counter and it was around 6:20pm. Time to start the second CDG flight, AC 870. Again, I pull out the last remaining passengers left to be checked-in from the lines. Because of the heavy load, we really had to wait until 6:45pm to close the flight and release the seats. I had around 15 revenue and some employees. Lots of revenue pax were coming to my desk pretty angry not understanding why they weren’t assigned any seats when the checked-in. I have an easy time explaining overbooking to passengers, but no matter how clearly you explain it, and even though you tell them “I guarantee you a seat, but you’ll have to wait till the flight closes”, the French will always be mad at you and add a comment like “This system is ridiculous! Last time I fly you guys!” Oh well, what else can I do?  sarcastic 

Once the flight closed, I gave away the seats, and everyone was on their way the gate 51 by 6:55pm. I called the baggage room to tell them that the last Paris bag was on its way down.

Last flight was AC 864 to LHR. Since that flight was open, there were no standbys to take care of. So my job was done. I decided to take a little walk to the back offices as the line-ups at check-in were much better. I went to the planners room again, where Gilda was now the afternoon planner.
“What are you doing now?” she asked with yet again with an alarming voice.
Well, I’m done with my standbys
“Good, we’re missing one boarding agent for London. You’re on it now… run to gate 50!”

Another typical day at YUL…. Running around the airport covering up the fact that we’re always short-staffed...

I got to gate 50 around 7:05pm, out of breath, 10 minutes before we start boarding. The working agent for London is Gisele today, one of my favorite colleagues at work. The 2nd boarding agent was not there yet. The working agent (Gisele) is responsible for upgrades, seating, announcements and any other problems which may occur, while the boarding agent (me) takes care of the boarding only. A good boarding agent is proactive. In other words, asks the crew if they are ready to board, gets all pax needing assistance close to the gate, and gives as much info to the work agent to ease up the operation. That’s what I do, but some people are just lazy unfortunately, which can cause stress on the work agent and possible delays. Just a reminder that we have extreme pressure from our managers to make flights leave on time… not 1 minute late, or we get called in the office and “yelled” at.

Gate 50 is a nice new gate at Trudeau…. but the airport authority can’t seem to get their act together with their equipment. Phones, printers and boarding pass printers don’t work, and we don’t have time to fix it. I was the only one with the radio, so I gave it to Gisele as she needs to communicate with the managers if there are any problems. I go down to the plane to see if they are ready to start boarding. “Positive boarding” is 40 minutes prior to departure for an A330. The purser was briefing the crew when I arrived on board at 7:10pm. I kindly asked if we can start early to get things going but the purser said no as she needed to finish up the briefing, but that they’ll be ready in 5 minutes. All good. I made my way upstairs again, rounded up my wheelchair passengers, and one legally blind pax, and I assisted them down the bridge. Then I quickly made my way up again where Gisele was making her Business Class announcement. I realized that the 2nd boarding agent wasn’t at the gate yet, so Gisele started boarding with me on the other side of the desk.

5 minutes later, the agent still was not present, so I took the radio and called the planner and notified her that boarding is going smooth but that we need a 3rd agent. She said she’ll try to find someone ASAP.
15 minutes later, a replacement agent came in and took Gisele’s computer. Only then was she able to finally concentrate on her upgrades and some problems with e-tickets.

As I continued boarding, I was listening to the radio, and some bad news was going on…. Halifax flights were being cancelled due to weather. And later, it was getting worse.
“Gilda you need to send someone to gate 52, Frankfurt is returning to the gate”  eek 
I was still boarding at that time, so I couldn’t do much but to hope that I would be done my shift by the time the plane is back at the gate.

As boarding came close to an end, we had 1 passenger missing, and it was 7:45pm. Usually, by that time, the cabin “must be secured”. So I quickly went on board to see if the passenger was there. At the same time, I notified the ramp agents to start looking for the bag. They called me back on the radio 5 minutes later telling me that the bags don’t appear to be on his list. Great, so no bags mean doors can close and off we go!

I go up to see Gisele and she’s finalizing paper work for the flight. We watched the bridge come off and the departure was posted at 7:57pm. Darn, 2 minutes late. The reason posted was baggage reconciliation, so we’re not to blame!

I ask Gisele if she needs me and she said “no thank you, I’ll finish it up”. So I took my radio, and walked back to the offices. My shift finished in 15 minutes!  Big grin

I continued listening to the radio, more bad news. AC870 still at the gate with a mechanical. And it looks like it’s not leaving tonight.  eek 
I got in the planner’s office, where Gilda was there and she looked pretty exhausted. I sat down next to her to chat.
So what happened to Frankfurt?
“Disruptive passenger. Plane took off, flew for an hour, then pilots decided to come back to take him off the flight because he was being violent of some sort”.
So Paris is seriously not leaving?
“Well, it doesn't looks like it. Would you stay on overtime to help out?”
Yeah sure, nothing to do tonight.
“You want booze with that?”
Sure why not? Hehe, but I knew she was joking…

Anyways, after joking around a bit waiting for some news, we heard to our relief “870 pushing back”.
AC874 to Frankfurt unfortunately left 3 hours later then scheduled. Most connections out of FRA got busted. All of that for a stupid passenger who couldn’t keep his drinking under control. Security escorted him out of the plane. He cost the company a lot in fuel, landing fees and more. His file got transferred to corporate security and he’ll most probably be banned from flying Air Canada again.

As for me, my night was done. Thank God we didn’t have to deal with the nightmare of a canceled European flight. I already dealt with this nightmare this past summer and I don’t want to relive it.
I went up to my locker, then badge out at 8:20pm, and off I went to catch the shuttle bus back to the employee parking lot.
I was expecting a quieter night. All I knew is that I had a 5am shift the following day (Boxing Day!), and that it was going to be a crazy one  crazy 

Thanks for reading everyone, hope you enjoyed it!


"Hotel November Oscar clear to land runway 24L"
52 replies: All unread, showing first 25:
 
User currently offline767er From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 1, posted (8 years 8 months 3 weeks 2 days 1 hour ago) and read 8824 times:

Fascinating...a really enjoyable read.


Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
User currently offlineRP TPA From United States of America, joined Oct 1999, 852 posts, RR: 0
Reply 2, posted (8 years 8 months 3 weeks 2 days ago) and read 8789 times:

Hi....nice (typical) airport story. I work for AC in Tampa reservations, but I was at BOS arpt for 2 years (1995-97) so I've experienced the horror stories.

Are we using the new international gates for our intl flights? Last time I was in YUL, we were still using some of the domestic gates (3-5) for YUL/FRA/CDG. I'm not even sure where gates 50-60 are. Is it in the aeroquay, turning left when you get to that end?


User currently offlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1040 posts, RR: 33
Reply 3, posted (8 years 8 months 3 weeks 2 days ago) and read 8779 times:
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Bonjour from Tahiti !

Loved it ! I am an Air France flight attendant and worked on the ground for a month. AF wanted us to see what other people do within the airline.

I really enjoyed your post, looked like it was a hectic shift indeed !

Mybe I'll run into you if I go to Montréal !

Happy Flying,

AF Cabin Crew



Ia Maitai to tatou tere !
User currently offlineHNL From United States of America, joined Sep 2004, 336 posts, RR: 1
Reply 4, posted (8 years 8 months 3 weeks 2 days ago) and read 8749 times:

Great stuff. thanks.


HNL - There's no place like it!
User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 14
Reply 5, posted (8 years 8 months 3 weeks 2 days ago) and read 8732 times:

Sounds sooo familiar. I was a CSA for KLM many years and I can relate! You should start a weblog!

Globe Trekker



The World Is A Book And Those Who Do Not Travel Read Only A Page
User currently offlineYUL2010 From Canada, joined Jun 2003, 320 posts, RR: 20
Reply 6, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 8672 times:

Quoting RP TPA (Reply 2):
Are we using the new international gates for our intl flights? Last time I was in YUL, we were still using some of the domestic gates (3-5) for YUL/FRA/CDG. I'm not even sure where gates 50-60 are. Is it in the aeroquay, turning left when you get to that end?

Nice to meet you! Yup, we're now using typically gates 50-51-52 for our LHR/FRA/CDG flights. But those gates are not in the aeroquay. Look at the ADM website www.admtl.com

Thanks for the comments!



"Hotel November Oscar clear to land runway 24L"
User currently offlineTonyBurr From United States of America, joined Mar 2001, 1032 posts, RR: 0
Reply 7, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 8648 times:

YUL2010 - Thanks for taking the time and effort to write that. It was great reading. It helps us pax understand what you go through.

I really enjoyed it!!!


User currently offlineFlypdx From United States of America, joined Apr 2005, 636 posts, RR: 0
Reply 8, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 8637 times:

Awesome post! Very very interesting!

User currently offline9252fly From Canada, joined Sep 2005, 1391 posts, RR: 0
Reply 9, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 8613 times:

Another great post. For those of you that have fantasies about working for an airline,I hope YUL2010's post gives you reason to reconsider?  Smile

User currently offlineMoneypenny From United States of America, joined Dec 2005, 10 posts, RR: 0
Reply 10, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 8606 times:

Thanks for giving this "outsider" an insider's perspective. You and yours have my respect and admiration.

User currently offlineAIRCANL1011 From Canada, joined Aug 2005, 262 posts, RR: 1
Reply 11, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 8596 times:

When I first was the size of the post I thought that some crazy maniac was going off at something or someone again.

I decided to read the post and I really enjoyed it. Well done. You gave a great behind the seams look at what you guys go through.

I almost missed a flight out of YYZ 3 weeks ago because of a security back up. The AC people did everything they could and got me to my flight at the last possible moment. I really appreciated that. You guys deserve more credit than you get.

Happy New Year Folks.



CYMRU AM BYTH / WALES FOREVER
User currently offlineCessnapimp From Canada, joined Oct 2001, 1320 posts, RR: 19
Reply 12, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 8580 times:

Very much enjoyed reading this YUL2010. I linked it to the AC F/A website. I think it is really important to know what the other side is going through when working a flight. Kudos for the writing time, and well written too!  bigthumbsup 

Quoting AF Cabin Crew (Reply 3):
I am an Air France flight attendant and worked on the ground for a month. AF wanted us to see what other people do within the airline.

That's a great idea! Was it part of the training curriculum?


User currently offlineAtrude777 From United States of America, joined Aug 2003, 5692 posts, RR: 52
Reply 13, posted (8 years 8 months 3 weeks 1 day 22 hours ago) and read 8566 times:

Wow, amazing report, Very nice. Even with all the drama it really makes me want to become a CSA or CSR or something at an airport for an airline. I really enjoy that stuff tremendously.

Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineKITH From United States of America, joined Mar 2004, 378 posts, RR: 1
Reply 14, posted (8 years 8 months 3 weeks 1 day 22 hours ago) and read 8548 times:

Wonderful post. Really enjoyed reading it, thanks! -Matt in KITH

User currently offlineAleksandar From Serbia, joined Jul 2000, 3236 posts, RR: 32
Reply 15, posted (8 years 8 months 3 weeks 1 day 22 hours ago) and read 8544 times:

Wow, I really enjoyed reading it. Believe it or not, a job of passenger agent is my "dream job" and I even applied at BA for that job but they didn't even reply. Great stuff.


R-E-S-P-E-C-T
User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 16, posted (8 years 8 months 3 weeks 1 day 22 hours ago) and read 8511 times:

Hey, thanks for the great rundown of your day at YUL!
It was so interesting to read all of your comments. I worked for various
airlines from 1972 to 1998. Originally from Vancouver, I started my airline
career with Finnair when I was staying in Europe. Came back here is 1975, to
start with Western Airlines at YVR, which merged with Delta in 1986. I worked with Delta until 1998 when they pulled out of YVR. Their excuse was that not enough revenue was generated by the mainly leisure market out of YVR, not enough business travel. We guessed that they would be back after the mandatory 5 years, and sure enough a couple of years ago they started a daily seasonal flight ATL to YVR, to cater to the cruise ship passengers in the summer! If that isn't leisure traffic, I don't know what is.
Anyhow, I decided that I had enough of Customer Service with the airlines, although very rewarding in many ways, I was 48 years old, been doing it over 25 years and was becoming burned out. Now I am doing print production work, and very happy.
I am also very fortunate to have a best friend, retired from Air Canada, who is single, and has named me as the designated travel partner. With that, of course I am able to travel on my own as well.
I have taken a number of flights on Air Canada over the past year or so, including one revenue ticket YVR-YYZ-YVR. What I want to say is that I complement you and your colleagues in your professional and friendly service. The service I have had on the ground and in the air has been outstanding. I have been on standby for numerous flights, on one occasion waiting for 5 YVR-YYZ flights in a row - mostly wide-body equipment - and was so impressed by how professional and organized everything was. I have also heard many stories from many of my friends with whom I worked at Delta, regarding how organized AC is in comparison to DL. Even in my day, the system we had always caused nothing but chaos at the gates.
I am amazed at how many travellers still try to check in late for flights. Even with US Customs preclearance, we used to get late pax on all flights on a daily basis. I often wonder how some of these people get through life, if they can't even organize themselves in an appropriate manner to show up for a flight in good time, especially with security and customs to clear. It is also incredible how few people refuse to take responsibility for their own actions, and usually lay all of the blame for their tardiness on the airlines. I could go on forever also on these topics, but we close now and thank you again for your comments, and also for your wonderful service which is appreciated more than you will ever know.
Cheers,
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineAirCanada014 From Canada, joined Oct 2005, 1513 posts, RR: 0
Reply 17, posted (8 years 8 months 3 weeks 1 day 21 hours ago) and read 8465 times:

Awesome report, I can see why being CSA is very stressful during busy time. Well done. thanks for sharing with us your job at YUL.

User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 18, posted (8 years 8 months 3 weeks 1 day 19 hours ago) and read 8353 times:

I really enjoyed reading your report! It is very familiar, although I am at the other side of the Atlantic. The angry late passengers, the upset sby pax, the oversales, the returned a/c, catering not ready, justify every minute delay, running from gate to gate etc etc. The same here in AMS.....

Quoting GlobeTrekker (Reply 5):
I was a CSA for KLM many years

Did you leave KL and AUA??


User currently offlineStandby87 From Switzerland, joined Jul 2001, 536 posts, RR: 3
Reply 19, posted (8 years 8 months 3 weeks 1 day 15 hours ago) and read 8239 times:

YUL2010: probably the most interesting thread on a.net I've read this year!

I relate to a lot of that: trying to be as pro-active as possible and anticipate problems before they happen. And then they happen anyway!

I have been to YUL, but can't remember the set-up for check-in queues: turning pax away at STD minus 40 is horrible but what else can you do? And of course, they really have been waiting for an hour hey  sarcastic 

Just one question: are you legal to work 0530-2030hrs like you did on Xmas Eve? I was quite shocked to see that. Only in Emergency cases would we do that, and Xmas Eve is hardly an emergency, it's there in the Calendar and you know it's coming!

Cheers and if we get to Canada next year on AC from ZRH, I look forward to having you check us in!


User currently onlineJRadier From Netherlands, joined Sep 2004, 4695 posts, RR: 50
Reply 20, posted (8 years 8 months 3 weeks 1 day 15 hours ago) and read 8195 times:

Quoting 9252fly (Reply 9):
Another great post. For those of you that have fantasies about working for an airline,I hope YUL2010's post gives you reason to reconsider? Smile

It doesn't make me reconsider, sorry. Thanks to this post I am sure I still want to apply for a part-time job @ Globeground @ AMS soon.



For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
User currently offlineFOMEA From United States of America, joined Jul 2005, 849 posts, RR: 55
Reply 21, posted (8 years 8 months 3 weeks 1 day 14 hours ago) and read 8163 times:

YUL2010,
Very interesting and amazing report to read.

Bravo. bigthumbsup 





Regards
F-OMEA.



On the internet you can be anything you want..its strange so many choose to be Stupid.
User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 22, posted (8 years 8 months 3 weeks 1 day 14 hours ago) and read 8118 times:

Quoting Standby87 (Reply 19):
YUL2010: probably the most interesting thread on a.net I've read this year!



Quoting FOMEA (Reply 21):
YUL2010,
Very interesting and amazing report to read

 checkmark  x 3!


User currently offlineMalmoaviation From Sweden, joined Nov 2005, 385 posts, RR: 4
Reply 23, posted (8 years 8 months 3 weeks 1 day 14 hours ago) and read 8097 times:

Great report! My mother had the same work some years ago @ ARN for AY. I think she had like same days as you some times...  Yeah sure

User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 14
Reply 24, posted (8 years 8 months 3 weeks 1 day 10 hours ago) and read 7916 times:

Quoting SK601 (Reply 18):
Did you leave KL and AUA??

Yep, I did. I am living in Holland since 10 days ago.

Ryan



The World Is A Book And Those Who Do Not Travel Read Only A Page
25 INNflight : EXCELLENT report of a day at work, I was pinned to the screen when reading through your written lines, so fascinating to see what's going on behind th
26 Post contains images Boeingfanyyz : Of all the trip reports/airline employee "journals", I found this one to be far superior than all the others. It was quite an interesting read, I must
27 LFutia : wow!!! Nicely written!!! it never ceases to amaze me what hard work you guys do to make flights go smoothly. I heavily enjoyed reading this, and I'm l
28 Jacky : Excellent report to read. I am working at the airport and experienced the same hectic days. Congratulations for your excellent worj and happy New Year
29 Ken777 : Great post YUL2010! As a simple pax I learned long ago that you have a challenging job at times - mostly due to yoyos that are "too important" to get
30 HanginOut : Great post YUL2010 I travel a lot with AC, and I've almost always found the CSA/CSRs to be very friendly and helpful. I love dealing with them. As a l
31 Post contains images Aussiestu : Great report and a change from the usual whinging that we read on here. Hope your festive work roster improves in 2006. Look forward to reading this t
32 Post contains images Lucianflyboy : Good Lord! Sounds like one of my typical days at DFW. I worked in the war zone aka 'ZONE 3' which was international arrivals and departures. It was al
33 Post contains images Mas777 : Hey - bet you still manage to make that uniform look great!!! Good to see read your posts again - its been a while. Have defected from Skyteam to Sta
34 Radarbeam : Thanks for sharing with us what a day at the airport is like. I work in YUL too, not the airport but in the Vendome building, Aeroplan res centre. All
35 JAGflyer : Today I was checking in at 12:15pm for my flight back to YYZ from YUL. Let me tell you the biggest problem I faced that day. For the Express Baggage D
36 CO7e7 : Awesome .. Thanks for sharing!
37 Dlh404 : Great read! Really love it. Its like that at an big airport. I work for LTU at the airport at Duesseldorf/DUS as a loadplanner/ops agent. Have that st
38 ACdreamliner : Thank you very much for taking the effort to post that. Very informative and interesting. Its people like you, going that extra mile, that makes Air C
39 Post contains images HKGKaiTak : Wow what a great post ... a wonderful insight for us outsiders ...
40 Radarbeam : I forgot to ask. Didnt you guys had a bunch of new agents that were hired last OCT? I think they were looking at some 20ish new people, did that numbe
41 Cessnapimp : ACdreamliner, Non-rev is referred to when you are travelling on "empty seats" on the plane, and for your personal use. Although your seat will not be
42 MTYFREAK : That was great!! Thanx for sharing!
43 LongHauler : Great post, I always like to hear about the other departments in our airline. A few weeks ago, the weather at YYZ was a mess, and the operation was sh
44 ACdreamliner : Thank you for this insight. Hopefully be joining you fine people at Air Canada before long!
45 CyberUAL : Interesting post!! I really wonder how other airlines operate..
46 YUL2010 : WOW, I wasn't expecting such a great response! I don't have much time to write now, but I will reply to some of the questions posted later on. Just wa
47 ACdreamliner : yeah mate, we all just spoke the truth, hope you get to check me in on the YUL-YYZ leg... free upgrade!!! i got 1 or 2 aeroplan miles! lol (well, 15,0
48 AMSSpotter : Thank you so much for a great report from an insider, my eyes never left the screen for a moment!
49 OB1783P : Same here. Welcome to my respected list. I still would switch places with you if I could, but I didn't realize how you are faced with hours and hours
50 Post contains images Ardian : Nice report! I really enjoyed reading it
51 LGWspeedbird : Very interesting read!!! I can totally relate to all the problems you had that day! Thanks for sharing LGWspeedbird
52 Post contains images Ansett767 : Love it. I won't go on and repeat what everyone else has said but what an enjoying read mate Thanks for the insights, and looking forward to more repo
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