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Just Spent 1 1/2 Hrs Online Booking An ET!  
User currently offlineKiwiTEAL From Australia, joined Nov 2005, 253 posts, RR: 1
Posted (8 years 9 months 3 days 14 hours ago) and read 2293 times:

Can't believe the probs i had doing an online booking with EK this afternoon. Maybe I shouldn't blame them as we have had some crazy atmospherics in Oz with weather and temperatures in the last day or so. MSN and even my own ISP has been crazy too.

I found that when i booked the ticket - i was given the chance to join their SKYWARDS program (frequent flyers)......... did all that AFTER i had already given my credit card details (b4 confirmation). I made a small blue - and on hitting the backspace key - I lost the page and was sent to a "page Unknown".

This happened about 5 times - all the time my credit details were sitting there (somewhere!) - i couldn't find them. Eventually through utter frustration I gave up and nearly whacked the pc! when i did that - my CC details popped back up!!?$$##! i went through with the transaction - and THEN!!!!!!!! my flight details were wrong DATES!

I gave up and rang the number and a very kind fellow had to put up with me ranting and raving (and he WAS very polite), and without any probs apologised MASSIVELY - and then altered my flight itinerary without question.

It seems that all my details had gone thru - but i never had any confirmation. He also told me that with trying to correct the mess, I had infact booked 3 times - and that was on my VISA card! (omg!) He then told me that he would "happily void" those purchases - SUPER!!!!!!

Anyone had to cope with probs like this??? I spoz its the net - but Emirates came forward as very understanding and helpful - straight away!

cheers, John

3 replies: All unread, jump to last
 
User currently offlineCO7e7 From United States of America, joined Dec 2004, 2849 posts, RR: 2
Reply 1, posted (8 years 9 months 3 days 14 hours ago) and read 2261 times:

I'm happy to know that everything worked out for you in the end. That's what customer service is all about !

I once has a similar problem with CO, I purchased the ticket online, and upon clicking the "purchase" button, my PC froze, I refreshed and still didn't get a confirmation #, so I thought I didn't go through. I started all over again, and the second time I got a confirmation #. About 30 min. later, I got a call from my Credit Card company which happens to be Capital One, and she notified me of a "possible mistake". She said I got charged twice within one minute for the same amount ($1400 something) credited to CO. So I called their customer service and I remember it was in Salt Lake City (international reservations), and they were more than happy to fix this mistake!!

I think now with all the great technology, mistakes like that still happen, and airlines are very understanding of these kind of situations and they're usually more than willing to sort things about.

Regards
CO7e7


User currently offlineKiwiTEAL From Australia, joined Nov 2005, 253 posts, RR: 1
Reply 2, posted (8 years 9 months 3 days 13 hours ago) and read 2248 times:

yes - this guy was very patient - and even tho he realised i was bit pissed off - he kept his cool, and that helped me to stay calm.

I'm still a lill pissedcoz both flights are on a 777 (beautiful aircraft tho!) last time i did the Tasman hop - i returned on an A340-500....... wonderful!

we can dream.......... Least as a sevice the guy asked if i had any requests - i asked what type of a/c............ duh! 777-ER

don't mind still a very nice way to travel!

J


User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1160 posts, RR: 7
Reply 3, posted (8 years 9 months 3 days 6 hours ago) and read 2084 times:

Wow, thats the service you get when you book with the airline directly. personally i booked with expedia and the same problem happened, but! they said that its my mistake and the tickets are non refundable. had to call the credit card company, and get my money back that way! that incident plus couple of issues i had with expedia i started booking directly from the airline and was amazed how correcting a mistake within 24 hours is only one phone call away.


PHX - i miss spotting
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