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Addressing Passengers By Name In J/F Class?  
User currently offlineAnsett767 From Australia, joined May 1999, 1021 posts, RR: 2
Posted (8 years 7 months 3 days 7 hours ago) and read 3388 times:

I recently travelled in J class from LHR to SYD on Singapore Airlines and on all four flights, the singapore girls (and guys) kept addressing me by name all the time - from the time they first came round with a pre take off drink!

It was very sweet and courteous and a big change to what I was used to .... and it wasn't like they had a list all the time to refer to - yes, at the start and taking menu orders, but in the middle and towards the end, it was spontaneous and they also said goodbye by name as we walked past down the stairs from the upper deck.

Is it like this on all J class airlines? I know the few Ive flown long haul (Qantas, SAS, EL Al and SAA) haven't ever!

Is this an SQ thing?

48 replies: All unread, showing first 25:
 
User currently offlineCorsairf/a From France, joined Oct 2000, 373 posts, RR: 1
Reply 1, posted (8 years 7 months 3 days 7 hours ago) and read 3353 times:

This very English, in France it is very difficult to do that cause most people does not like it...it Is like coming in their private life. They just prefer Monsieur or Madame...Different Country, different culture

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 2, posted (8 years 7 months 3 days 7 hours ago) and read 3347 times:

On one of my most recent CO flights I wound up up front (3rd time ever! 2xCO, 1xNW), and during the flight we weren't addressed by name (which I don't really mind--I have a moderately difficult to pronounce sur name, and I get (unreasonably) bothered when it's botched).

However, at the end of the flight, as the FA who had been taking care of us was headed back to her jumpseat in the rear of the aircraft, she stopped by each seat and thanked people individually "Mr. Jones, it's been a pleasure serving you this afternoon, and Continental appreciates your business, have a nice day", "Mr. and Mrs. Smith I hope you enjoy your time in (some city other than where this flight was going)..." ... and even more impressively, she correctly pronounced my last name.

I think on my last CO flight in first, IIRC, others in the cabin were being addressed by their surnames throughout the flight and I was just "Sir" (don't know if they didn't want to mispronounce my last name, if it was my age or what... I was on the manifest, though)... didn't mind it. Service for each of my three flights in first has equaled or exceeded most of the finer restaurants I've eaten in.

On my one NW flight in first, I don't think anyone was addressed by name. Ever.



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineMrMcCoy From United States of America, joined Sep 2005, 377 posts, RR: 2
Reply 3, posted (8 years 7 months 3 days 7 hours ago) and read 3341 times:

Sounds to me that you may have met a few "friendly" FAs.  Smile Are you married?


It only takes five years to go from rumor to standard operating procedure.
User currently offlineCkfred From United States of America, joined Apr 2001, 5182 posts, RR: 1
Reply 4, posted (8 years 7 months 3 days 7 hours ago) and read 3314 times:

On AA domestic, F/As have the seat assignments for First, so they always address passengers when taking drink and meal orders.

User currently offlineAndz From South Africa, joined Feb 2004, 8443 posts, RR: 10
Reply 5, posted (8 years 7 months 3 days 7 hours ago) and read 3311 times:
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SAA do it, from the time you board and greet you as Mr..... then every time they come to your seat. It is a nice personal touch.


After Monday and Tuesday even the calendar says WTF...
User currently offlineDL787932ER From United States of America, joined Dec 2005, 597 posts, RR: 1
Reply 6, posted (8 years 7 months 3 days 7 hours ago) and read 3291 times:

Was it by first name or last name?

I don't like it when places do this. When I book travel (or anything else involving legal documents), I use my full legal name so the name on my ticket matches my driver's license, passport, etc. But absolutely everyone I know calls me by a shortened version of that name that I've gone by my entire life. The only time I hear my full legal name is when I'm being addressed by someone I've never met. It happens frequently at stores and restaurants that try to address people by the names on their credit cards, and even though I know they're trying to be more personable, it always feels like I'm about to be pitched life insurance over the telephone.

I never mind it when someone addresses me as "Mr. _____", as would be more polite, but I can see it being possible for the same problem to exist with the last name, such as a married woman who still goes by her maiden name for professional reasons. IMO unless you've introduced yourself to the flight attendant (or whomever) so he or she knows what you prefer to be called, "Sir" or "Ma'am" (or their local language equivalent) is probably the most polite and personable address.



F L Y D E L T A J E T S
User currently offlineCTHEWORLD From Mayotte, joined Dec 2004, 478 posts, RR: 2
Reply 7, posted (8 years 7 months 3 days 7 hours ago) and read 3277 times:

UA international they always address you by name in F, not sure about J and on PS too, in F they address you by name.

User currently offlineAnsett767 From Australia, joined May 1999, 1021 posts, RR: 2
Reply 8, posted (8 years 7 months 3 days 6 hours ago) and read 3204 times:

MrMcCoy - no im not  Smile But the SQ girls seem to always be friendly. The male f/a's as well - very welcoming and kept telling them that calling me Mr X wasn't cool and to just call me Malcolm! but they didn't! I think its cultural  Smile

Andz - that's interesting you say that about SAA. I haven't flown them for about 5 years ago but when I did they most certainly didn't call me anyone around me by their names!

It's just something interesting I noticed - and I think it's remarkable how they can memorise 30 names just like that! Well done SQ


User currently offlineAndz From South Africa, joined Feb 2004, 8443 posts, RR: 10
Reply 9, posted (8 years 7 months 3 days 6 hours ago) and read 3188 times:
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Quoting Ansett767 (Reply 8):
Andz - that's interesting you say that about SAA. I haven't flown them for about 5 years ago but when I did they most certainly didn't call me anyone around me by their names!

The last couple of times I have flown J international they did, which was in the last 2 years.



After Monday and Tuesday even the calendar says WTF...
User currently offlineL1011 From United States of America, joined May 1999, 1671 posts, RR: 9
Reply 10, posted (8 years 7 months 3 days 6 hours ago) and read 3185 times:
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Years ago in Delta domestic first class, I was addressed by name. But last week in AA first class on six different flights, they only addressed me by name on one of them, and that was after the flight attendant came around and asked each passenger his/her name and wrote it down.

Bob Bradley
Richmond, VA



Fly Eastern's Golden Falcon DC-7B
User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1159 posts, RR: 7
Reply 11, posted (8 years 7 months 3 days 6 hours ago) and read 3175 times:

I have been on United BiZ and First on domestic flights, they address you by the last name especially when they are asking you for your choice of dinner or lunch. usually when i go to visit my family in Washington DC, i pick up connecting in DEN to flight 902 just because of the equipment. that flight is a continuation to Munich, so the crew, most of them especially the purser are german speaking, so you can experience international service (or at least a bit of it) on a domestic flight..


PHX - i miss spotting
User currently offlineAnsett767 From Australia, joined May 1999, 1021 posts, RR: 2
Reply 12, posted (8 years 7 months 3 days 6 hours ago) and read 3161 times:

Cool - well when they come round to take your order they usually have a list anyway - so thats the one or one of the few times they do.

What I am talking about is the way the SQ f/a's amazingly remember your name throughout the flight and constantly call you by it when addressing you.... even if you catch them off guard in the galley!... totally cool, and while it's a bit formal (hence asking them to call me by first name), its still fun and a novel experience as one doesn't get this type of service every day!

Soak it up  Smile


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 13, posted (8 years 7 months 3 days 5 hours ago) and read 3134 times:

At BOAC in the 60s Cabin Crew were trained to remember pax names and to always speak to pax as such. The Cabin crew Instructor showed us how to do it by getting each one of the 40 in the induction class to give our names, row by row. He immediately repeated all of them correctly, both in the same order as he'd listened, and also randomly!

For quite a while we actually did use pax names in the First cabin, sometimes aided by pinning a boarding card on the seatback in front of the pax we were talking to. People do like hearing their own name!

Similarly, when I later worked on check-in, I always spoke to the pax using his name, particularly if he'd been in a long queue surrounded by his screaming family! All you had to do was to read the name on his ticket - it was so easy, and it quite surprised the pax as he always wondered how you knew his name, especially if he was suffering from all the family stress!

Not only good Customer Service, it also shows style, and, as ever, it's so easy!



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineIkramerica From United States of America, joined May 2005, 21477 posts, RR: 60
Reply 14, posted (8 years 7 months 3 days 5 hours ago) and read 3111 times:

Quoting Ckfred (Reply 4):
On AA domestic, F/As have the seat assignments for First, so they always address passengers when taking drink and meal orders.

CO try to do it on flights where they offer you a menu, though I have had them do it on shorter flights in F before, and I have had them not bother on transcon before, too.



Of all the things to worry about... the Wookie has no pants.
User currently offlineAerorobNZ From Rwanda, joined Feb 2001, 7175 posts, RR: 13
Reply 15, posted (8 years 7 months 3 days 3 hours ago) and read 3005 times:

Quoting Corsairf/a (Reply 1):
This very English, in France it is very difficult to do that cause most people does not like it...it Is like coming in their private life. They just prefer Monsieur or Madame...Different Country, different culture

I must be very French in personality, because I hate being called by my First name at check in. If I have the courtesy to address you as Mr/Mrs Xxxx then you should have the courtesy to do the same.


User currently offlineMonkeyboi From United Kingdom, joined Oct 2004, 457 posts, RR: 3
Reply 16, posted (8 years 7 months 3 days 3 hours ago) and read 2998 times:

At BA we are encouraged to use passenger names in the premium cabins, but most definitely in First.

In Club, I tend to use a passengers name once or twice, for example when boarding or taking a coat. I don't use it through out the flight though. Personally if I was a passenger I would hate the crew calling me 'Mr xxx' throughout the entire flight at every point of contact. I think it could come accross as being a bit false.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9511 posts, RR: 52
Reply 17, posted (8 years 7 months 3 days 3 hours ago) and read 2986 times:

I have found that Singapore Airlines is the best at this. It seems like the flight attendant serving you and sometimes others will quickly memorize your name after you board and you will always be greated by name. US airlines try, but I have often seen the flight attendants "cheat" by carrying around a paper with names and passenger elite status on it. It depends on your flight attendant. Overall I enjoy being addressed by my last name.


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineZvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 64
Reply 18, posted (8 years 7 months 3 days 3 hours ago) and read 2968 times:

The airlines I most often fly are SQ, LH, OS, and UA. On SQ, the stewards and stewardesses always use my last name -- even those from other cabins. I've never noticed an exception. On LH and OS, the Flugbegleiter usually address me by my last name and it is noticable when they fail to. On UA, it's a surprise when a flight attendant knows my name at any time other than when taking meal orders and even then some of them are clearly reading it.

User currently offlineAdriaticus From Mexico, joined May 2004, 1136 posts, RR: 19
Reply 19, posted (8 years 7 months 3 days 3 hours ago) and read 2966 times:

MX and AM f/a's very frequently take the time to note their J class pax and address them by their last name. This shall always be using the "Usted" pronoun mode -non existent in English, but equivalent to "Vous" in French or "Sie" in German-; in short, in the most respectful manner possible.

I recently got a kick from the crew of LCC Interjet - the new Mexican startup; I flew with the same crew on my return trip, the next day from the first flight. All three flight attendants remembered me by name and addressed me likewise... I had never been greeted "Hello, Mr. Correa, welcome aboard" right upon crossing the door threshold of any aircraft before... I know this is not standard procedure (we had been chatting on the flight the day before), but it was surely the most welcoming boarding salute I've ever had.

__Ad.



A300/18/19/20/21 B721/2 B732/3/G/8 B741/2/4 B752 B762/3/4 B772/3 DC8/9/10 MD11 TU134/154 IL62/86 An24 SA340/2000 E45/90
User currently offlineYOWza From Canada, joined Jul 2005, 4865 posts, RR: 15
Reply 20, posted (8 years 7 months 3 days 2 hours ago) and read 2913 times:

QR J FAs call me Mr .... when I fly them, they know my name and are very polite about it all. It's a nice touch. That said I think on some routes they have been told not to do it for cultural reasons. They never call me Mr... when flying to/from Austria.

YOWza



12A whenever possible.
User currently offlineRktsci From United States of America, joined Dec 2005, 59 posts, RR: 0
Reply 21, posted (8 years 7 months 3 days 2 hours ago) and read 2881 times:

Quoting Lincoln (Reply 2):
However, at the end of the flight, as the FA who had been taking care of us was headed back to her jumpseat in the rear of the aircraft, she stopped by each seat and thanked people individually "Mr. Jones, it's been a pleasure serving you this afternoon, and Continental appreciates your business, have a nice day", "Mr. and Mrs. Smith I hope you enjoy your time in (some city other than where this flight was going)..." ... and even more impressively, she correctly pronounced my last name.

On my recent flights on America West, they have been doing the same in first. Most impressive was the individual handshake and thank you at the end of the flight. I have no complaints about a little extra service on HP first!


User currently offlineOkie From United States of America, joined Jul 2003, 2989 posts, RR: 3
Reply 22, posted (8 years 7 months 3 days 1 hour ago) and read 2833 times:

Quoting Ckfred (Reply 4):
On AA domestic, F/As have the seat assignments for First, so they always address passengers when taking drink and meal orders.

I would say only 25% of the time and when they do address me as Mr. I look around to see if my dad is on board.

Okie


User currently offlineLee From United Kingdom, joined May 2005, 148 posts, RR: 0
Reply 23, posted (8 years 7 months 3 days 1 hour ago) and read 2803 times:

Whenever i have travelled on United International Business i have only been addressed by name ( always MR -----) when the FA is taking my meal preference.

Other times they will say Sir.


User currently offlineN844AA From United States of America, joined Jul 2003, 1352 posts, RR: 1
Reply 24, posted (8 years 7 months 3 days 1 hour ago) and read 2795 times:

Quoting Ckfred (Reply 4):
On AA domestic, F/As have the seat assignments for First, so they always address passengers when taking drink and meal orders.

I can't remember the last time they've addressed me by name. In fact, the last couple of flights, the FAs have been distressingly discourteous -- well, that's a bit strong, but definitely cold. And on my most recent flight last week, the meal was almost unbelievably bad, even by airline meal standards.

But anyway, enough bitching. It's a nice to have your name used but I certainly won't hold it against an FA who doesn't. In my mind, exceptional service can be provided without that particular touch.



New airplanes, new employees, low fares, all touchy-feely ... all of them are losers. -Gordon Bethune
25 Christiaan : I've gotten address properly on UA to and from Oz in C class.
26 N766UA : Delta does it in Business class. "Welcome aboard Mr. so-and-so, can I take your coat?"
27 QFinSD : When I flew Qantas recently in Business class they did refer to you by name ie. Mr _______.
28 UN_B732 : SU addresses passengers, but not sure if it's done as casually & professionally as you say. This is recently institued procedure I experienced on JFK-
29 TNboy : Thai always does it, as do Singapore and Cathay Pacific. In fact, all three generally ask if they have the correct poronunciation. Initially they may
30 DeltAirlines : Happens about 10% of the time for me in domestic US F (don't fly international, so can't really comment there)...been called by my last name twice in
31 UpstateDave : I flew last week on America West, ahem US Airways, and purchased and upgrade to first and the FA still addressed me by name even though there was not
32 PSAjet17 : I was in F on a Delta flight from LGA to CVG a few years ago. As the flight boarded my seat mate was former Today show host Jane Pauley. The flight at
33 DeltaGator : My first experience with SQ was from BLR-SIN and I was in First. When I got on the plane I was greeted by the head stewardess who looked at my boardi
34 Lincoln : Generally, [in American society] it's considered rude to address someone by their first name unless they've explicitly given you permission to do so,
35 Gman3 : We are supposed to address our PAX by thier last names of course. I do it, begrudgingly, becaause there is something very fake and pretentious about.
36 Post contains images DeltaGator : Very true. I think it exists everywhere though in professional settings. I do that and then put my full contact info below it. So feel free to call m
37 GeorgiaAME : As a small business man, in a profession where it is amazingly easy to treat a person like a worthless slab of beef and let him know it at the same t
38 Tbear815 : Georgia AME: I couldn't agree more. In my business, I greet guests by their last name always. Often they say, "Call me Al." This I cannot do. There is
39 ClassicLover : Yeah, on CX they do. On QF, BA, and AY, I wasn't ever addressed by name in J. Trent.
40 CX flyboy : On CX they do it on F and J, although sometimes when J class is full and they are very busy they don't seem to do it. It's a nice touch and I like it.
41 EZEIZA : The last time I was addressed by name was on IB business class several years ago flying GRU-MAD. I must admit it is a nice touch by the crew, it make
42 DeltaGator : Someone on here gets it! I love the folks on here that expect to be treated like royalty in Steerage when they paid $150 for a cross country trip. I
43 ToTheStars : At TWA we were supposed to use a first class passengers name at least three times during the flight.
44 Post contains images Fbgdavidson : Am I the only person who finds the bolded above, cringeworthy, false, something forced upon FAs during training etc? Just comes across more as 'we're
45 Post contains images Lincoln : Normally (when, for example, delivered over the PA) I would agree with you, but in this case, it was delivered personally, sounded genuine, and not a
46 Brokenrecord : It's inconsistent even on the same airline. On most of my int'l flights in F/J, I have been addressed by name, but only occasionally on my domestic F
47 BHMNONREV : Just non-revved two segments on AA (ATL-MIA, MIA-LHR) in domestic First and Trans-Atlantic Business and was called by name several times on both fligh
48 777Purser : That would be because the PIL is printed right before closing the door and includes everyone onboard and their respective seat assignments. Interesti
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