HB-IWC From Greece, joined Sep 2000, 4450 posts, RR: 73 Reply 3, posted (7 years 11 months 5 days 19 hours ago) and read 4591 times:
My partner was on that flight. They left Jakarta on time, and also in Kuala Lumpur everything seemed to be going smoothly until they taxied back to the gate, because of a problem with one of the transmitters. The flight finally left KUL around 3am, or delayed for 4 hours.
Although it was clear that the crew was going to run out of legal duty time before reaching AMS, the passengers were not told anything about that, until about an hour out of CPH. I find this very strange, because even before the flight was in the air, anyone with an internet connection could retrieve that the aircraft was going to CPH first.
KL810 landed at CPH at 07.16LT, but the flight couldn't take off before 10.10LT because the inbound crew out of AMS was on the first CPH flight, which was delayed for 20 minutes. KL810 finally arrived at AMS at 11.49LT, causing virtually all passengers to miss their connection.
My partner, who was supposed to connect to KL741 AMS-BON-LIM had no other option than to stay at AMS for the night, and will now be flying KL741 on January 6 instead.
Incidentally, KL838 SIN-AMS was delayed even more yesterday. It landed at AMS at 13.31LT instead of the usual 05.55LT. KLM's longhaul operation has long been vulnerable to extensive delays, because the high aircraft utilization makes for very few degrees of freedom in case of operational irregularities.
There is nothing shorter possible? How long would it have taken if everything went as planned?
If all had gone well, the trip would have taken exactly 37 hours to complete:
There is a 12-hour time change between CGK and LIM.
Routings between Asia and South America are hard to come by. The fastest way would be via Australia, but that trip would involve multiple carriers, and as such very expensive fares.
As we travel quite regularly between Jakarta and different cities in South America, we very often rely on KLM-Air France via AMS/CDG. We sometimes use MH to EZE but CGK-KUL-JNB-CPT-EZE alone already takes 32 hours, and the flight is only twice weekly.
So, via Europe it is. One gets used to it after a while. It requalifies one for platinum in no time.
AA B777-200 From Netherlands, joined Mar 2001, 504 posts, RR: 5 Reply 6, posted (7 years 11 months 5 days 14 hours ago) and read 4532 times:
Thanks for the info. And I'm sure you must be making more hours than I am!! Atleast one person who's looking forward to that JKT-AMS nonstop!
Sad to hear about the delay... I guess these things happen. I am very surprised that the passengers were not notified of the CPH diversion. Normally it's KLM's policy to be as open and honest as possible of any situation that's influencing the operation.
HB-IWC From Greece, joined Sep 2000, 4450 posts, RR: 73 Reply 7, posted (7 years 11 months 4 days 19 hours ago) and read 4385 times:
Quoting AA B777-200 (Reply 6): I am very surprised that the passengers were not notified of the CPH diversion. Normally it's KLM's policy to be as open and honest as possible of any situation that's influencing the operation.
Well, I am sorry to say that this policy was certainly not in effect on flight KL810. After I informed my partner that the flight would go into CPH first -the aircraft was still on the ground in KUL- he confronted the purser with this information, but she refused to confirm, insisting that the flight would go straight into AMS.
MAS777 From United Kingdom, joined Jul 1999, 2926 posts, RR: 6 Reply 9, posted (7 years 10 months 3 weeks 2 days 22 hours ago) and read 4111 times:
Presumably KLM could have transferred some passengers on to the KL4210 or MH16 operating to AMS that night or did they not think of that. Perhaps MH16 was fully booked anyway - since everytime I've taken either KL810 or MH16 they are always full.