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DUS - Siemens Skytrain--what A Joke!  
User currently offlineCgnnrw From Germany, joined May 2005, 1143 posts, RR: 2
Posted (8 years 6 months 3 weeks 4 days 5 hours ago) and read 2895 times:

This thread is probably not too interesting for anyone not familiar with DUS airport. So you've been warned.

I flew into DUS with AF on my way back from the U.S. (see trip reports) My final destination was DUS. I normally like DUS airport. I think its laid out well, easy to get to with public transportation and has a good panorama terrace. Well all that changed now.

I collected my bags and proceeded to follow the signs for the Skytrain to the rail station to get my train back to Cologne. I left the baggage claim at 12:20. The train I wanted departed at 13:28. More than enough time or so I thought.....

Well I get up to the Skytrain stop in Terminal B and find it looking rather deserted and dark. I look around and I happen to see one sheet of paper taped on the window with "Busersatzverkehr" (shuttle bus service). Great but nowhere does it say where the shuttle bus stops. By this time there are more people standing around looking perplexed. Someone decides to push the button for information asks what the deal is. A guy answers "skytrain is out of service, take the shuttle bus downstairs". Great help dude. So I and all the others head back downstairs, not really knowing exactly where so we just sort of assume to the arrivals area outside.

Well sure enough outside is another paper sign with an arrow pointing "Busersatzverkehr". At least there was an arrow. I see a huge group of people standing around I asked if this is the shuttle to the rail station. The woman confirms and I can tell by the tone of her voice she isn't very happy with the situation. I hear a lot of mummering and growling among the people. I ask another person how often the buses run. His answer "who knows".
Well it turns out the clever DUS management decided they will run exactly 2 buses every 15 minutes between the terminal and the rail station, which is about 2km away. By this time it's 12:45 and I'm wondering if I'll make my 13:28 train.

So a bus finally shows up and as you can imagine it's a free for all to get on the bus. I stood back to get out of the way. It wasn't a pretty scene. The bus driver then has the balls to say the bus won't be leaving right away because he has to abide by the 15 minute interval schedule. What kind of asinine logic is that? Which butthead at the DUS mgt thought this out or is it a union thing?

Well, sticking to the German trait of following the rules the bus departs exactly at 13:00. By this time there is another huge group of people waiting for the next bus. This bus arrives a minute or two later and again a scramble to get on the bus. I join in because I want to get my 13:28 train. This bus driver pulls the same stunt and announces he won't be leaving until 13:15.

The bus eventually makes it way to the railstation and I hustle up to the platform just as my train is pulling into the station. I made it home all right but really ticked off at the total lack of common sense displayed by the DUS mgt. Nowhere was there information in the airport about the Skytrain not working and two pieces of paper written in German are worthless.

The Skytrain was built by Siemens and has never really worked the way it was suppose to, it started operating a year behind schedule and has been plagued with problems from the beginning. What is even worse DUS mgt expects people to pay for the 3 minute trip between rail station and terminal. You've gotta be kidding, pay for a service that doesn't work?

The problems with the Skytrain may not be the airports fault but the way they run the shuttle bus service is totally unacceptable. DUS mgt need to get their heads out of their a**es and think for a change.


A330 man.
7 replies: All unread, jump to last
 
User currently offlineBeaucaire From Syria, joined Sep 2003, 5252 posts, RR: 25
Reply 1, posted (8 years 6 months 3 weeks 4 days 5 hours ago) and read 2849 times:

Well Germany used to be a well organised and structured country some years ago- trains went on time by the second and the legendary "Deutsche Gründlichkeit" ( german thouroughness ) was oll over the place.
Düsseldorf airport has been left out from those legendary facts and is becomming more and more a caracture of what Germany used to be.Over-complexed procedures take away ingeniosity and creativity and replace it with "Behörden-latein" .
The airport-director of Düsseldorf has never been an active "just get it done or just-do it" type but a paper-shuffler.Maybe with the departure of mr. Schwarz things will become better in DUS....



Please respect animals - don't eat them...
User currently offlineTriStar500 From Germany, joined Nov 1999, 4693 posts, RR: 43
Reply 2, posted (8 years 6 months 3 weeks 4 days 3 hours ago) and read 2739 times:

It's a Siemens transportation product, so it is normal that the thing is not functioning. Big grin

The prototype or predecessor of the Skytrain has been running at my former university Dortmund for at least ten or fifteen years now, and although there had been hiccups during the first few years (I can still remember being stuck in a H-Bahn train somewhere in the middle of the network in summer), it has been performing smartly during the last few years. In fact, the Dortmund H-Bahn has even been extended two years ago.

It is rumored that Siemens has miscalculated the performance data, when they transformed the H-Bahn onto the Skytrain concept, e.g forgetting that passengers of the Skytrain are carrying heavy suitcases and not just bags like the students using the H-Bahn at Dortmund University.



Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 6 months 3 weeks 4 days ago) and read 2650 times:

Damn, in two weeks I have a very early morning flight out of DUS, seems that I have to take an even earlier train to DUS airport because transportation by bus between the train station and the terminal will take longer than with the Skytrain.

The thing is a complete waste of money and it gave Siemens and DUS airport a pretty bad reputation.

Quoting TriStar500 (Reply 2):
It's a Siemens transportation product, so it is normal that the thing is not functioning.

Not only Siemens transportation products suck. I am also sick of my Siemens mobile phone. It is only a few months old but it is behaving stange, sometimes it switches itself off for no reason, sometimes does the "dynamic light" function not work, sometimes is the call diversion function active despite I never activated it. So much for German quality products.  Angry

Patrick


User currently offlineBlrBird From United States of America, joined Apr 2005, 578 posts, RR: 0
Reply 4, posted (8 years 6 months 3 weeks 4 days ago) and read 2620 times:

Quoting TriStar500 (Reply 2):
It's a Siemens transportation product

Kinda off topic, how is Siemens Airports? The company which does airport related consulting, construction etc etc...

I am trying to find info on Siemens modular small airport concept/product, other their own web site you cannot find info anywhere?

Does anyone know if they implemented this anywhere in the world and how is the airport!

Thanks
blrBird



from star dust....
User currently offlineA319XFW From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 6 months 3 weeks 4 days ago) and read 2605 times:

Quoting BlrBird (Reply 4):
Kinda off topic, how is Siemens Airports?

I read in a magazine recently that they opened their test airport somewhere here in Germany. apparently it has the 2nd highest passenger capacity (baggage handling wise) in Germany!

http://www.industry.siemens.com/Airports/en/


User currently offlineCgnnrw From Germany, joined May 2005, 1143 posts, RR: 2
Reply 6, posted (8 years 6 months 3 weeks 4 days ago) and read 2568 times:

Quoting Sabena332 (Reply 3):
Damn, in two weeks I have a very early morning flight out of DUS, seems that I have to take an even earlier train to DUS airport because transportation by bus between the train station and the terminal will take longer than with the Skytrain.

The other solution is just get out at Hbf and take the S7. I may take a few minutes more but you're more or less in the terminal.



A330 man.
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 6 months 3 weeks 4 days ago) and read 2546 times:

Quoting Cgnnrw (Reply 6):
The other solution is just get out at Hbf and take the S7. I may take a few minutes more but you're more or less in the terminal.

Good idea normally, but I am coming from Essen and the train stops first at DUS airport and then at Hbf. I can imagine that it will take even more time to ride the additional way to Hbf and then back to the airport. Well, I will check the train timetable later tonight.

Anyway, your idea is pretty good for people who are coming from the other direction, why bother at DUS train station when you can take the S7 from Hbf directly to the terminal?

Patrick


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